Name: Fitbit
Rating: 3.9

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Matthew Wadley San Diego, CA

I'm on my second different Fitbit, for upgrade purposes. I love how it tracks my steps and is easy to sync to my phone. The band is comfortable and you can buy different options online. I wish there was an exercise option that allows you to select walk so you don't have to go into the app to change it from Run to Walk. it's so lite that sometimes I forget I'm wearing it. My wife and I both have them. It's fun to compare you has more steps. My only negative thing to say is that the face is easily scratched and damaged.

6 years ago

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Rocio Diaz Tallahassee, FL

The Fitbit Versa 2 is one of the most efficient fitness trackers I have had. It is almost an Apple Watch and costs a fraction of the price. I like how I can get detailed data on my workouts on my phone.

6 years ago

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sofia p. Tallahassee, FL

My Fitbit is so accurate and helpful in my day! It can automatically track which type of exercise I'm doing and the tracking features in the app are extremely helpful for calorie counting and weight loss

6 years ago

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Janie Dennis Tallahassee, FL

II bought a watch years ago, it was by fitbit and it was a creative idea! I liked the simple style and the function of it! You couldn't even tell it was a watch. I loved its feature of tracking your fitness wellness since it connects to your phone! Very easy to use but it functions on batteries which is inconvenient.

6 years ago

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Elizabeth Klemm Tallahassee, FL

I love being able to track my steps, heart rate, exercise, and sleep cycle so easily. The battery life on Fitbit products are amazing. I can go almost a full week before I need to recharge my Charge 3.

6 years ago

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JDWain Tallahassee, FL

I like my fitbit its affordable and keeps track of my steps throughout the day and my heartrate, helps to remind me when to move and also patches through my texts messages and phone calls

6 years ago

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Mariana Linares Charlotte, NC

I owned a Fitbit for a few years before switching to another device. I loved using it as it really encouraged me to be active and live a healthier lifestyle. My only concern was that it is slightly chunkier, and is hard to make look elegant even with the metallic bands.

6 years ago

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Chantell Filiaga South Jordan, UT

Love my fitbit watch. Not too complicated. Just right for what I need it to do. Not too big not too small of a face. My first watch had broken and when I called to use my warranty it was easy and they were very kind and made the process of getting another one easy.

6 years ago

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Pasimata West Jordan, UT

I had 3 different fitbits, and they got better each time. I eventually stopped using them though because I would misplace the chargers. It was fun though doing the challenges with friends that had a Fitbit.

6 years ago

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AmyConder22 Salt Lake City, UT

I have had a fit bit and loved everything that is does from tracking my steps, heart rate and even text messages. I only got an Apple Watch because it’s not compatible with my phone.

6 years ago

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destiny wright Jacksonville, FL

Bought this for my mom since she wanted to lose weight and go to the gym. She loves it and talks about it all the time. She specifically uses it in conjunction with another app that tracks what she eats. Overall good gift!

6 years ago

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KC Riverton, UT

I have the fitbit surge and think it does a nice job tracking distance and steps. It syncs well with my phone and was easy to use (I like the sleep tracker). I didn't like the way it fit on my wrist though. It seemed to get caught on my sleeves and rubbed incomfortably.

6 years ago

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Kristin Pleasant Grove, UT

I Purchased my fit bit from Costco when they first came out. I lost it within the first week. I called the customer service and they actually sent me a new one and replaced it for free I am a fan of this company!!

8 years ago

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H Moore Lehi, UT

My daughter is a college athlete, and she wears her Fitbit around the clock. Even though she is working out a great deal, she relies on the Fitbit to give her stats and help her set goals for training.

8 years ago

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Anoushka Ahuja Orlando, FL

I bought a couple of Fitbits for my grandparents and they love it! I bought them from Kohl’s I’ve got a great price and a very easy to use

4 years ago

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Abigail Land Tallahassee, FL

Great for keeping track of your sleep and heart rate on top of steps and activity. The app that goes with is easy to use and worth the price.

4 years ago

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Wattley Cleveland, OH

I'm rating Fitbit as a company overall and not any particular products. I find their sales force very unprofessional, pushy, and arrogant. No willingness to deal with clients other than with a "my way or the highway" type of mentality. On a professional level, the decision to work with them was not in my hands. On a personal level, I'm so disgusted with dealing with them that I've ditched my fitbit and now rely on an OZO Fitness device. It may be lower tech, but I can at least buy in to OZO's excellent customer service and positive outlook.

5 years ago

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Shante Reeder Ogden, UT

So cool to see how active you are each day! Easy to use, and pretty accurate! It has definitely helped to motivate me on my lazy days.

6 years ago

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Eric Gagnard Dallas, TX

I purchased and used a Fitbit blaze. The Bluetooth connected app made my experience even more enjoyable and easy going. Love the information recorded

6 years ago

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Kristie Pierocich Long Beach, MS

The ease of use and high tech usable interface along with long battery life makes it better than other smart watches in my opinion.

6 years ago

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Mickey Mangum Long Beach, MS

I loved my fitbit when I had one. It was on your wrist with little lights that told you how far you've walked. The app that went with it made it simple to use.

6 years ago

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Lester Florence, MS

Worst customer service I’ve ever experienced. Ordered a Fitbit Versa 2 Limited Edition on cyber Monday for their discount price. Two colors to chose from and low and behold they wanted the other color, easy enough we’ll just exchange it. WRONG! No exchange policy, they wanted to charge me 7$ to return it, and then purchase the other color for full price. I spoke with a representative on the phone who was zero help and also a ‘supervisor’ who was even less help. No more Fitbit for us!

6 years ago

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Nick Arvada, CO

If Fitbits technology is anything like their customer service it’s atrocious. I never received the Fitbit I ordered directly from their website because they mailed it to the wrong address. And in two separate emails they said it was my responsibility to contact Fedex even though it was their fault for not mailing it to the correct address! A waste of time and money. Stick with ANY other brand.

7 years ago

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Aaron Paxman Lehi, UT

I bought several fitbits but the quality was poor. The bands would break down and I would end up buying a replacement. I eventually gave in to an apple watch and I have not looked back since.

7 years ago

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Syed Waqas Balkhi

I bought a Fitbit Versa that won't track sleep. I contacted support and they tried to troubleshoot the problem until my return period was over. As soon as my return period was over, they admitted its an internal error and their engineers are aware of this. So now I can't return the watch and just have to wait. It's been more than two months and I'm still waiting! All they say is that they're sorry and they have no idea how long it will take to resolve the issue.

8 years ago

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Karen Sutherland North Kingstown, RI

If I cold give it a zero rating I would. I purchased the watch in March and had trouble with it since the beginning. It completely stopped working in July and waited a month (and many phone calls later) for a replacement. When it arrived it was the wrong one. I then waited and when I received the "proper" replacement it wouldn't hold a charge very long and stopped working after two weeks. So now I wait again. Customer service offered to send me a new one at 50% off!!! Why would I pay for another watch that doesn't work with the worst customer service ever?

8 years ago

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Dylan Findlay South Jordan, UT

I have owned 2 fitbits and have loved both of them. They keep me motivated to be more active throughout the day and the app is easy to use.

8 years ago

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Andy

Love what the Fitbit does, and the info it provides. Just not very hard wearing. 2nd one on it's last legs after 20 months!

8 years ago

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Shelby

It's good for tracking steps and monitoring your sleep. However the band unless black because dirty easily and the screen scratches so easy. I had mine for infer 2 weeks and it was covered in scratches. Customer service was no help offered me 25% off a new purchase...

8 years ago

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Sara Jane Crestwood, KY

Really don't know what I would do without it. It helps keep me on track and achieving my goals. And as a heart patient, the heart monitor is key.

8 years ago

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Chris

Purchased a Fitbit Aria scale. Lasted 1.5 years and stopped working after the latest firmware update. Contacted Customer Support and confirmed this is a known widespread issue. As the scale was outside of the warranty period they were not able to provide any support and they have no repair options available. This level of product quality and customer support is completely unacceptable in this day and age. I will no longer be a Fitbit customer as a result of this experience.

8 years ago

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Katelyn Petersen Eagle Mountain, UT

Love the product but after about a year, my fit bit wouldn’t sync with my Bluetooth on my phone so I couldn’t track anything or receive messages or notifications.

8 years ago

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Denise H. Mona, UT

I love the idea of a step counter, but have been disappointed in the inaccuracy of my fitbit. I often walk on a treadmill and when I do, the fitbit does not keep any where near an accurate count of my steps. I have tried different methods of moving my arm but the steps still don't register on a treadmill.

9 years ago

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Gail Moultrie, GA

Love my Charge Fitbit except that it keeps changing to military time and I can't make it stay EST. If they can fix this, I would have no compliants.

11 years ago

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Twyla McInturff Harrison, AR

I liked my Flex aside from the issues stated above. I was very displeased with the fastener on the band, however. It did not stay secure and while my husband was wearing it , it came unfastened and he lost it. We finally found it but now it doesn't want to stay charged. I had trouble with it coming unfastened several times before that and just happened to catch it. would love to have the one with the better band but it is just too expensive. Probably won't buy another one because of the band and cost.

11 years ago

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Joni Midlothian, VA

Like it except that is makes a terrible rash on my arm. I can't wear it as much as I would like to. They really need to give us another type of band. I wouldn't recommend it just because of this. I can't take it back after wearing and using it. Just stuck with it.

11 years ago

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Dana Girard Abilene, KS

I found the charger and a dongles to be a bit of a pain to keep track of. I prefer the UP by Jawbone. It is more comfortable, had more features, and it is more motivating. I also find it to be a little more accurate in my steps than the FitBit. FitBit is not a bad product I just happen to like the UP better

11 years ago

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Buffie Brown Eicher Saint Paul, MN

IF I decide to go through the process again, I will be receiving my FOURTH battery in a little less than 2 years. I go for periods of time not wearing the device and put it to "sleep" as directed, but then it won't take a charge again when I try to use it. I don't like that it won't record elliptical activity as steps. Probably going back to the old pedometer. Just not worth the hassle.

11 years ago

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Elaine Hoskins Waterloo, IA

the fitbit flex worked really good for steps when walking. Problem is my favorite chair is a glider-rocker and it also recorded it when rocking. I could take the fitbit off if I thought of it when I sit down but it is such a hassle to latch doing that several times a day.

11 years ago

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Liz Neff Long Beach, CA

I love my Fitbit Flex and have been using it for well over a year - we're more active, connecting with our friends and are having a lot of fun!

11 years ago

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Linda S Wilson Cape Coral, FL

I have been using fitbit since Feb 28, 2012. I love them. I just bought me the Surge and love it. I use mine all the time.

11 years ago

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Danette Florence, SC

LOVE my Fitbit Charge!! Great company and great customer service. My only complaint is I wish it was more stylish. I miss wearing my cute watches.

11 years ago

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Maggie Phoenix, AZ

I love my FitBit. I would give it a 10, but I have to give it a 9. The downside is that it is not waterproof, so on the gym days where I do water classes, I cannot wear it.

11 years ago

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VPhillips Hudson, OH

I have the fitbit that you carry in your pocket. I love it. Only have to charge about every 2 weeks. I walk a lot at work.

11 years ago

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Rebecca Grasley Berwick, PA

Well, I was very happy, but my Fitbit Charge fell apart after only 9 months of use! The band separated from the device and I am now unable to wear it! I am extremely disappointed. For the price, it should have held up better. I am waiting for the Fitbit help site to reply as they have a 1 year warranty, but they have not responded yet. I remain hopeful but I am not recommending this product to friends. I think they need to rethink the design.

11 years ago

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Roger Howard Max Meadows, VA

I love my fitbit surge! I am a long time user of the fitbit flex and just upgraded recently..its an excellent product and I recommend it to all!!

11 years ago

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Jaclyn Asheboro, NC

I have the Fitbit surge and it has stopped working on me after only 3 months and the customer service rep I spoke to did nothing to help me. Said because I received it as a gift and do not have the receipt there was nothing they could do. I could buy another one if I wanted to keep using the Fitbit products. Told me that I was just trying to get a "free" one for nothing. I was shocked that a company rep was so rude to me. I selected the low rating just because of my customer service dealings. For the short amount of time that it did work I loved it!

11 years ago

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Mary Ann Kittanning, PA

I thought I was getting the HR Fit Bit and I did not get it. Very disappointed as that was my main reason for buying one being as I have to keep track of my heart rate. Thus the low rating because the regular fitbit is not doing me any good, not like the HR would have. I have the Fitbit charge.

11 years ago

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Teri Speer Denver, CO

Absolutely the best tool I've ever used to monitor, track and motivate my food intake, calories and fitness! Love my FITBIT!

11 years ago

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Brad Strohm Hummelstown, PA

I bought one of the original Fitbits for my wife as a Christmas gift. After approximately 2-3 months it stopped holding a charge. We were given a replacement but once again after about the same time frame it stopped working again. We were given another and got the same results. After the 3rd didnt work we asked for another or our money back and we were told that neither one would happen. Would never buy from this company again. Made the switch to Garmin and have had zero problems.

11 years ago