Name: Vivid Seats
Rating: 4.4

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Barry Morton Indianapolis, IN

Horrendous experience listing tickets on their site. My mistake was that I logged in by Facebook, which had me down at one email. However, my PayPal account was listed on another email. So when I went and made a change at Facebook to rectify the problem, my listings were taken down and no email was sent to me! Customer service--declared that I had been flagged for "fraud" and refused to help in any way. I am no longer allowed to sell through their site as I have been determined to be some sort of criminal, when I was just a newbie!

8 years ago

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Meaghan Corrigan Franklin, TN

I bought tickets for a game and they gave me the wrong tickets. I spent over $200 and they gave me $20 tickets. I called and recieved horrible customer service and they refused to help me and accused and blamed me. They said i could just sell the tickets i recieved and buy new tickets. I may get $10 for the horrible tickets!!! They completely scammed me and ripped me off!!

8 years ago

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Roberta Morcone Ketchum, ID

Tried to purchase tickets day of the event. Vivid Seats had the wrong email address to deliver the tickets to and even after being informed of the correct email address hours before the event they could not provide the tickets. Their customer service had no way to correct the problem and I was charged for the tickets I never received! Buyer beware.

8 years ago

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William South Jordan, UT

Very convenient to use. I have always been able to find tickets to the event I am looking for at a comparable price. Receiving the tickets is fast and easy too.

8 years ago

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Jen Redondo Beach, CA

I listed a pair of tickets for sale for $98, but my tickets were stolen so I called them to ask about what I should do. they made a decision to cancel my sales without confirming with me and without full disclosure on cancellation penalty which is a whooping $178. and i called them again, they wouldn't explain to me why the cancellation penalty was $178.

9 years ago

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Salvatore Acino

Lost my order number so I couldn't track my order. I called Vivid Seats and was told( via recording)since the even that I ordered tickets for was more than two days away , for best service was to contact them by email. I have sent two email and no response. My credit card company has been billed and I don't know if I have any tickets or when I will get them. This may turn out to be a $200.00 lesson.

9 years ago

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Kari Noblesville, IN

I bought box seats for Zac Brown at Klipsch there are four seats in a box, Vivid seats decided to add 2 additional seats so there were six of us crammed in. I bought seat 1 & 2 in March 2017 for the August show. No where did they state they would add additional seats. I called customer service and was on hold for over 30 mins. Don't waste your money!!!!!!

9 years ago

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Carina Grasso Kissimmee, FL

Purchased tickets for the wrong date by accident and tried to get vividseats to reissue immediately after the purchase but they refused. Appeals were also denied so we finally decided to go ahead and attend the concert anyway. They refused to send us the tickets at this point or give us the money back. In the end they kept our money and the tickets. Vividseats is a rip-off... Buyer beware

9 years ago

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Roger Katy, TX

"Bought 5 tickets for an event from them. After applying my credit card, the system showed total cost WAY OVER. They charged me $25/ticket extra and Overnight fees. After talking to customer service they gave me some refund back. Today I got my tickets, I thought i am buying "center" tickets for $100/each, I got "SIDE center" valued at $45/each, but they charged me $100/each. Oh by the way there are many seats available at $45 that I can buy! WILL NEVER USE THEM AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

10 years ago

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Rwrenn Madison, AL

two tickets for a cubs game, 286 dollars each. I paid 71 dollars each in service fees. what I thought was a 500 dollar plus purchase was actually a 700 plus dollar purchase. Cannot cancel order. It is a complete rip off in that I as a naïve user to the sight, had no idea about the fees (though I'm sure they were shown somewhere during my purchase, I did not see it). I buy lots of stuff, ebay, amazon, etc... I'm not a naïve web user. just naïve to this process. I'm out $150. furious. I'll never use this method again.

10 years ago

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Eugene Daniels Wilmington, NC

I wanted to get 8 tickets together in two separate rows and I was not able to do it. I wanted to get my group of 8 loser together, which I could do. I called the agent to make it happen and he was not able to do so. I was very disappointed.

5 years ago

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Brooklyn May Logan, UT

I have bought multiple concert tickets and every time it goes so smoothly and I don’t have to worry about it not working. Great way to buy tickets. Very trust worthy.

7 years ago

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Dana Temecula, CA

I have the VividSeats app on my phone and find it easy and convenient to use. My only complaint is not Bro g able to see service charges up front. Prices are typically cheaper than other ticket apps.

7 years ago

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Ben Crisp Temecula, CA

VividSeats is a great way to get tickets to my favorite sporting events. It’s nice to have the option for electronic tickets so there’s no chance to lose them. The extra fees can be quite a bit sometimes but I’ve very pleased with their service so far.

7 years ago

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Tracy Hill Draper, UT

I used this company to purchase tickets for my family and I to attend a concert and I was happy with the service. I didn’t have any issues with the website and the process went smoothly.

7 years ago

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Nancyro Palm Beach Gardens, FL

Professional and courteous service and an excellent understanding of the platform and needs of the client

4 years ago

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Lee Engelman Gilbert, AZ

Do not make a purchase in error. They will not refund you and instead ask you relist the tickets on their site. There was no help even after reaching out 1 minute after purchase. Their 100% buyer guarantee is only that tickets will be delivered in time. Their customer service leaves much to be desired.

4 years ago

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Lucia Bravo Houston, TX

Thalia was great! She understood my request and fulfilled it correctly!! She was friendly and knowledgeable!

4 years ago

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Dana Johnston Simpsonville, SC

Sammy was super helpful and helped with an issue I had in a friendly and serving manner. Very thankful!

4 years ago

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Dana Houston, TX

I had to call because something was wrong with my address. I got a 5% discount but on the app I was suppose to get a 10% for being a new customer

4 years ago

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Anna flores Portland, TX

She was so helpful and nice. And was helped me though it all. Wish more representatives we more like her

4 years ago

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Brenda Vega Cincinnati, OH

I ordered VIP ticket and was sitting with others who paid half. Also there was NO meet n greet,MO swag bag... nothing. I've been informed that your "company" is 100percent a RIP OFF! I will spread this news and never do business with you again!

4 years ago Edited January 31, 2022

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Ashley Garner Wilmington, NC

Raymond made the process very simple. I felt at ease and comfortable dealing with him and the company.

4 years ago

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Ryan Vett Chandler, AZ

Sansari D. Helped me place my order very quickly when I was getting a errors on the website. Amazing service.

4 years ago

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Blake O Denton Colorado Springs, CO

Sansari was a great help! There was a little confusion about the "all sessions" for the Big East Tournament but we got it right

4 years ago

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Tim Ward Marietta, GA

Ease of purchase and staff assistance! Was not able to order online and the phone call was fast and thorough.

4 years ago

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Kami Adamson Las Vegas, NV

My agent was very professional and helped me to select the best seats! I really appreciated the patience and guidance!

4 years ago

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Boe6fow The Bronx, NY

Our representative lived up to his real name which was angel.very professional, very polite, and very helpful.

4 years ago

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kierah evans Romeoville, IL

Customer Service Rep Tony was very professional and helpful. Will continue to do business with Vivid Seats. 👍

5 years ago

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Noel Brady Rockville Centre, NY

Excellent Experience using Vivid Seats Jasper was Amazing and Very Professional THANK YOU. Noel Brady

5 years ago

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Robert Richards Covina, CA

I went to the event and found out after checking online first that they required vaccination cards. when I checked it only said mask required. I took my two grandsons to the event and sadly had to go back home from an event they were super excited to see. Vivid seats told me it was too bad but no refund so I won't be using you ever again.

5 years ago

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Raul Vernon, TX

Rad was awesome and very patient. He helped me get everything I wanted for my trip. Customer service was outstanding.

5 years ago

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Thomas Fleeger The Bronx, NY

This was the best experience ordering tickets Angel was super knowledgeable and helpful. I was very impressed

5 years ago

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Rebecca L Norrington Roseburg, OR

Risa was exceptional with her knowledge and expertise. Risa was a great example of excellent customer service!

5 years ago

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Maureen Conklin East Hanover, NJ

Arden was amazingly helpful and provided excellent customer service to complete my order. Thank you!

5 years ago

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tony castriotta Murrieta, CA

It was simple pretty easy. I wish that the online stuff was easier for us older people that aren't computer savy.

5 years ago

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Mark Myers Weatherford, TX

Contacted Vivid Seats and Enrique was great. Listened to what I wanted and found all 6 seats together in same row.

5 years ago

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Angel Alvarez Grand Terrace, CA

Agent got wrong Tix. I asked for Section 109 Row 38 & got Section 119 Row 41. I was promised it would be fixed by him and Supervisor. That I would be emailed. Nobody has reached out!!!! I clearly told him what Tix I wanted and nobody has fixed it. Review the recorded call and FIX THEM!!!! HORRIBLE EXPERIENCE!!!!

5 years ago Edited September 14, 2021

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Camila Aguirre Saint Cloud, FL

It was absolutely great and the person who I was talking to was extremely patient with me while I was changing my mind

5 years ago

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Willie Woods Alameda, CA

Friendliness, likable conversatation, did feel like a number, took the time to talk to me like a real person

6 years ago

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OwenE. Norcross, GA

Easiest and cheapest tickets ever. By far my favorite place to get tickets anytime I want to go to a concert.

6 years ago

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Heather Roden Carol Stream, IL

Ron was very professional & thorough. Thanks to him re-reviewing we caught a needed change which was perfect.

6 years ago

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Nick Albinati Burnaby, BC

Brady responded back immediately and we were able to find great tickets in the lower bowl without breaking my budget

6 years ago

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Terrence Dillard Jackson, MS

Great customer service. Excellent assistance & guidance of purchasing. Great communication skills as well.

6 years ago

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Rory Richards Farmington, MN

Great customer service. Was very patient with me. Explained the process so I could understand it. Great job!!

6 years ago

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Andy Wager Aliso Viejo, CA

Lucas was an excellent representative on the phone, made the process really easy and a pleasure to work with!

6 years ago

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Claudia Cifuentes San Bernardino, CA

Lucas was very helpful on helping me find specific seats. Thank you! I'll be definitely be calling back.

6 years ago

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Blakester Waukesha, WI

Discount offers. Excellent Customer Service. Ease of purchase. Mobile downloads for E-Tickets. Thank you.

6 years ago

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zwink Terre Haute, IN

Matt was exceptional in helping me with ordering my tickets. I greatly appreciate the great service!

6 years ago

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Suzy Q Houston, TX

The service from Quentin was exceptional. I appreciate his kindness and willingness to help over and beyond.

6 years ago