Name: Vivid Seats
Rating: 4.4

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Alison Burggren Eugene, OR

So far so GREAT with ticket purchase! I hope the ease of ticket delivery goes as smoothly as ticket purchase has gone.

7 years ago

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Valerie Brady Brazil, IN

Laura was very helpful in assisting me with placing my order, she even found me better tickets than I had seen online.

7 years ago

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Samuel W Forsythe Bradenton, FL

I was trying to buy on-line and had a problem. I called and Laura N. took most excellent care of me!!

7 years ago

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Megan Van Nuys, CA

I had a very nice, helpful experience with the representative helping me. She was able to get what I needed.

7 years ago

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Felix East Moline, IL

It was a very pleasant experience and excellent customer service skills. I will do business with you again and thanks

7 years ago

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Kelvin Olds Frisco, TX

Justin provided great customer service and helped me very much in finding the best tickets for me and my family!

7 years ago

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Edward Hyattsville, MD

She was very nice and helpful in everything I needed help with... somebody need to give her a promotion

7 years ago

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cindy kypreos Fort Worth, TX

I am old and not very good at the computer. John was very helpful and patient with my order. thank you John

7 years ago

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Bob Richmond, TX

Very efficient and friendly ticket account teams and constant monitoring and commUnication on when tickets are coming

7 years ago

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Alice Kull Waverly, NY

My purchase today was done by Connor he was very helpful and answered all my questions for the purchase of my event.

7 years ago

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Michael H Louisville, KY

Daniel did a great job. He was very knowledgeable and met all of my needs in a timely and professional manner. Thanks!

7 years ago

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Rick Thomas Broken Arrow, OK

I purchased 3 tickets for $174 each, but was charged an extra $147 in fees. I tried to immediately dispute it and get a refund, but it was in tiny print. I don't need reader glasses, but I should've had some on for this purchase. BEWARE!

7 years ago

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drew Apex, NC

Bought tickets with 10% off code. Then noticed they charged me for a protection plan on top of overly priced tickets. I called to cancel sense I bought a protection plan. Vivid seats gave me the worst customer service I have ever had in my entire life! The protection plan company gave me even worse help. DO NOT BUY TICKETS FROM HERE!

7 years ago

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joshua Jackson Wasilla, AK

Absolutely useless. They didn’t give me the seats I paid for. They gave me an “upgrade” that weren’t better seats and won’t give me my money back. Never use these oriole they are terrible. Worst customer service I have ever received. He cut me off while talking and hung up on me when I told him I wanted to talk to his supervisor.

7 years ago

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K Deerfield, OH

Awful. Never received my tickets, even though they charged my card. Customer service was a joke...said they would investigate, but basically said I was just going to have to wait and see what happened. Also did not back up there guarentee. But def reminded me that there was no fefunds. Never buy from them....total scam

7 years ago

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Garin Hays Atlanta, GA

Never recieved my tickets - they didn’t seem to mind and stuck to no refund. Stole $204 of my money - will never buy tickets through them again. They never have the tickets in their possession so there is nothing they will do if the buyer doesn’t send or incorrectly enters your email.

8 years ago

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Kate Jones Wilmington, DE

Horrible experience. $118 in fees added to my bill after I hit confirm purchase. I've seen hundreds of reviews with other customers having a similar issue. Charged an outrageous amount for tickets. With Vivid Seats 2 tickets cost me $490, going through the venue itself cost me $50.

8 years ago

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RAY VALDEZ Houston, TX

THIS COMPANY HAS NO CUSTOMER SERVICE SKILLS IN TRYING TO RESOLVE CUSTOMERS CONCERNS OR REFUNDS. THEY SELL FAKE OR DUPLICATE TICKETS REDEEMED AND BOUGHT FOR SOME ELSE. DO NOT BUY IF YOU REALLY WANT TO GET IN AND ENJOY THE SHOW BY GETTING IN.

11 years ago

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Wendy Gilpatrick Lincoln, ME

The agent was wonderful but I was disappointed he wasn’t able to see actual seat numbers. We wanted to sit 4x4 but had to get 8 in a row so ensure we were all together

4 years ago

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Amanda Montebello, CA

I’ve used Vivid Seats to purchase a few last minute tickets to baseball games. The prices offered were really great and better than other sites.

6 years ago

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AmyConder22 Eagle Mountain, UT

We have used this several times to purchase tickets to sporting events or concerts and it very convenient and usually great prices.

6 years ago

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Sara Smith Riverton, UT

Worked out great when we were looking for tickets to a local concert and also to a sporting event when on vacation. No issues at all.

6 years ago

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Martha Gourley Pleasant Grove, UT

Used Vivid Seats for get MLB tickets twice in the last year. We were able to get great seats for a really good price. Very user friendly.

6 years ago

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Cassandra Sunnyvale, CA

I've used Vivid Seats multiple times and it's a fairly easy website to use and search for tickets. My only complaint is how expensive the fees can be.

7 years ago

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Breanne Stanko Logan, UT

Buying tickets for concerts is so easy! It’s so nice being able to find seats and purchase them so easily. Works great and is very trust worthy.

7 years ago

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Jennifer Gilbert, AZ

Vivid seats have been great to buy convert tickets through. I’ve bought many of my tickets through them without any issues. Their offices seem comparAble to Others.

7 years ago

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Deapseadiver X

Eugene was Very courteous, quick, knowledgeable and ensured my order was accurate. Perfect agent.

4 years ago

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Christina Crane Summit, NJ

Michael H was very helpful and able to help find me 6 tickets to the upcoming Knicks vs Nets game.

4 years ago

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G Herbert Tampa, FL

They sold us tickets to an event that did not exist, lied that the event existed when the venue itself said it did not, and have made it almost impossible to get a refund. This is a predatory website. Run.

4 years ago Edited January 24, 2022

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Jaron Hunter Gainesville, VA

Jose took care of my issue and helped process my ticket purchase. He was great!

4 years ago

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Jim McCluskey

Great friendly help. Very nice person to deal with. Great customer service. JIM

4 years ago

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Wade Watford Florence, SC

Jose was very helpful and professional - just a great guy to work with in ensuring that I got the tickets I wanted!

4 years ago

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Cfreshour Henderson, NV

Leo helped me with a technical problem I was having online. He was friendly and extremely helpful.

5 years ago

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Lisa Ingersoll

The customer service is very poor. There is not an instant turn around with tickets. I called back and got in an endless loop 5 times. And it hung up on me. Not going with these people again

5 years ago

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Tim Dowling Reno, NV

Raymond did a great job with my purchase and assured me I would receive them on time 🎟🎟

5 years ago

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AlT Flemington, NJ

Our customer service rep was wonderful--he was patient, explained everything, and was very helpful.

5 years ago

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Alan Fredericktown, PA

Joan was very helpful with my online purchase of my tickets! She's an asset to your company !

5 years ago

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javier nieto Long Beach, CA

Leo had very good customer service. I always use vivid seats as my first choice for every event

5 years ago

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Nancy Iles Miami, FL

The two people I talked to were very helpful and I totally appreciate their help.

5 years ago

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Kimmy nguyen Richmond, TX

I love how helpful and polite you guys are. I recommended vivid seats to all my friends !

6 years ago

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Michael Romano Scottsdale, AZ

Professional amd Easy. Should have phone contact info more clearly available on website

6 years ago Edited September 14, 2021

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David Duncan Yolo, CA

Experience was first rate. Mark did an excellent job finding the rights seats at the right price

6 years ago

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bob badolato Collegeville, PA

shavonna did a great job helping me find the right seats at the right price thanks again

6 years ago

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Linda Inver Grove Heights, MN

trouble with making the purchase, called and got Joseph who was fantastic! My first time trying to buy tickets on line.

6 years ago

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john losco Chadds Ford, PA

the person who helped me was kind and help me out a lot I thank him for his good work

6 years ago

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Lise

Had trouble linking my credit card, but with a quick live chat & easy phone call - I had the tickets I wanted.

6 years ago

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Marcus Lancaster, TX

Ashley was Great I will use her in the future thanks for call me back . Thanks Marcus.

6 years ago

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Jess chawda Houston, TX

Excellent service representative , very professional and it was a pleasure doing business with him.

6 years ago

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Yancy Dingle Jacksonville, FL

Great customer service today. No issues changing my information or updating my credit card information. THANKS

6 years ago

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jd pepe Chicago, IL

Excellent customer service. Helped me out with finding the right seats in short notice.

7 years ago