Zenernet: Read 1,814 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Round Rock, TX

Excellent solar presentation, quality of material, and trustworthiness.

6 years ago

Reply from Zenernet

Great to hear - thanks for working with us!

Nov. 20th, 2019

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Verified Customer

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Paul S.

Their sales person was too high pressure for my liking. He also criticized the other companies I was comparing. That is very poor form.

6 years ago

Reply from Zenernet

Hi Paul - we're sorry to hear this. We pride ourselves on a no-pressure, education-first consultation and we apologize that wasn't what you experienced. It's also our policy to remain focused on our own value, and not disparage our competition. We'll look into your case and take steps to improve our sales process.

JP Gerken
CEO

Nov. 15th, 2019

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Verified Customer

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Horatiu Corbeanu

Good in marketing and from a technical point of view, but poor communication during project execution.

6 years ago

Reply from Zenernet

Thanks for your feedback - we've been focusing on improving our communication during the installation process in order to better deliver on our promise of an excellent customer experience. Please let us know if there's anything we can do to help!

Nov. 4th, 2019

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Verified Customer

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Shomari Chula Vista, CA

The presentation was professional and covered all my questions.

6 years ago

Reply from Zenernet

Awesome Shomari - thanks for considering Zenernet!

Oct. 29th, 2019

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Verified Customer

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Kaleb Tucson, AZ

They thoroughly explained everything leaving no questions to be asked

6 years ago

Reply from Zenernet

Glad we could help answer your questions Kaleb - thanks for working with us!

Oct. 29th, 2019

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Verified Customer

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Dr Rock Three Rivers, TX

Unsure if the internet is slow, or My Device. My phone is very fast. Take your pic.

6 years ago

Reply from Zenernet

Hi there - not sure if this is something to do with our service or your solar installation, but if there's anything we can do to help, please feel free to reach out.

Nov. 4th, 2019

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Verified Customer

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CleophusSharp Houston, TX

I felt the rep was trying his best to get me to pay the highest price he could and not providing a solution that fully met my needs.

6 years ago

Reply from Zenernet

Hi Cleophus - we're sorry that we gave you that impression. We have standard pricing and our energy consultants aren't incentivized based on system size or price. That said, we take pride in proposing the best solution we can for all our customers. A member of our leadership team will be reaching out to you soon so we can better understand your experience and do our best to improve it. Thanks for your feedback!

Oct. 29th, 2019

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Verified Customer

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Mike Kansas City, MO

Awesome customer service. Low pressure consultations. Great pricing.

6 years ago

Reply from Zenernet

Glad to hear Mike, thanks for your business and feedback!

Oct. 23rd, 2019

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Verified Customer

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David Saab Kansas City, MO

So far, the design, the sale and the construction have all been amazing.

6 years ago

Reply from Zenernet

Glad to hear your experience has been positive so far, David! We always make sure to deliver the best customer experience possible from the start to finish of each project.

Jul. 22nd, 2020

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Verified Customer

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jonnybob Bonnie, IL

I got one returned call.They couldnt give me a price.Said i had too much shade,so i would need more panels.Never seemed to want to listen to what i had to say.

6 years ago

Reply from Zenernet

Hello - we're sorry we couldn't help you go solar. Unfortunately, in some cases, shading can make it impossible to generate enough power to make solar worthwhile on a particular property. However, we'd be happy to revisit your case and answer any questions that you have. A member of our leadership team will reach out to you soon to better understand your experience. Thanks for your feedback!

Oct. 29th, 2019

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Verified Customer

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Brian Fuhrmann Lombard, IL

Professional and best warranty when compared to the competitors.

6 years ago

Reply from Zenernet

Thanks Brian, our warranties are one of our strengths!

Oct. 29th, 2019

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Verified Customer

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ifteqar aziz Addison, IL

Due to nice proposal team and good price and better enegineering coordination

6 years ago

Reply from Zenernet

Glad you enjoyed our process - thanks for working with us!

Oct. 29th, 2019

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Verified Customer

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Greg Caniglia

Too cumbersome of a process to obtain a quote. Then after the 30 minute interview they were the highest priced of 3 quotes

7 years ago

Reply from Zenernet

Greg, thank you for the feedback. We're sorry to hear about your proposal experience with us and will work to make it simpler for future homeowners.

Jun. 11th, 2019

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Verified Customer

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Jack Henderson, NV

We get answers to our questions. The installation was very quick.

7 years ago

Reply from Zenernet

Thank you Jack for the great review!! Let us know how we can continue to support you with your new system!

Jun. 3rd, 2019

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Verified Customer

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David Breshears

Solid product and professional service! Couldn't be happier.

7 years ago

Reply from Zenernet

Thank you for the review Dave, we truly appreciate you being a customer of Zenernet!

Feb. 26th, 2019

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Verified Customer

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Sean

Very kind made me feel like I was the only customer when I was talking to them

7 years ago

Reply from Zenernet

Thank you for the review Sean!

Feb. 12th, 2019

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Verified Customer

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Roberto A. Seekonk, MA

They are willing to answer all questions and attend to the customer.

7 years ago

Reply from Zenernet

Thank you for the wonderful review Roberto! It has been great working with you and we look forward to helping you power your home with sunshine!

Dec. 12th, 2018

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Verified Customer

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Michael Alamo, CA

They are doing an exceptional job at keeping me informed of what was going on.

7 years ago

Reply from Zenernet

Hi Michael, thank you for the wonderful review. It has been great working with you and we're excited to help you power your home with the sun!

Feb. 11th, 2019

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David Fox Ladera Ranch, CA

Stay Away from Zenernet! Despite starting the process of having solar installed at my home in August of last year, they are not finished and will not reply to emails, text or phone calls. I have now obtained a lawyer for myself but I wanted to warn prospective customers of the faulty installation, the unresponsive project managers and terrible customer service actually delivered by Zenernet.

4 years ago

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Brian Steer Irvine, CA

We were part of the design decisions and were able to get the panels placed where we want and get great sun capture. Mike was awesome,

4 years ago

Reply from Zenernet

Thanks Brian, we're glad we were able to design a plan you're happy with.

Apr. 6th, 2022

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Rubent Rajendran Naperville, IL

Scott M was great! He did a great job teaching me about the benefits of solar and was highly transparent throughout our call

4 years ago

Reply from Zenernet

Good to hear, thanks for your review.

Apr. 1st, 2022

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Mitchell Ramirez CA

He did an awesome job explaining how solar panels worked how the pricing worked and what to expect when owning solar panels.

4 years ago

Reply from Zenernet

Good to hear Mitchell, thanks for reviewing.

Mar. 18th, 2022

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Joe G Mill Valley, CA

Very detailed explanation of buying and installing solar panels. Good pros/cons discussion on options. Easy to work with.

4 years ago

Reply from Zenernet

Thanks for your review, Joe. Reach out any time if you have more questions.

Mar. 5th, 2022

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Mary Dougherty Seminole, FL

The great customer experience I received, very professional,detailed and superb overall consultation. Amazing experience.

4 years ago

Reply from Zenernet

Thanks for your feedback, Mary.

Feb. 18th, 2022

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Jared Musil Elizabeth, CO

Started the solar process in April 2021. It’s now January 2022, and still no solar. This company is terrible at following through, and recently they stopped communicating altogether. They even sent an email stating their shortcomings, stating a new project manager would be in tough within a few days. That was 3 weeks ago. This company cannot even get me a system installed, let alone deal with any other issues or warranty. I caution anyone thing of using Zenernet. They make it sound good and then fail, leaving you hanging.

4 years ago

Reply from Zenernet

Hi Jared - we appreciate you bringing these concerns to our attention and will do everything we can to get your project completed quickly and make up for the delays throughout the process. Your project manager has contacted you to discuss these concerns and is working on solutions now. Thank you for your patience and willingness to work with us to finish this project on a positive note.

Jan. 25th, 2022

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Ross Brooks Valencia, CA

Mike was easy to talk with and knew his business. Professional and personal, he didn’t push but made a strong case with his knowledge.

4 years ago

Reply from Zenernet

Thank you for taking time to leave us a review, Ross.

Jan. 13th, 2022

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Jerry Ryan Dallas, TX

I signed a contract with Zenernet in July. It has not been a good experience. I paid 21k down and promised it would be installed 3 months. Ya right, what a joke that was. It took them 3 months to get my permits approved because their planning department couldn't seem to get it right. It's now December and Edison hasn’t approved them to start installing panels yet I was told today the installation may begin sometime in January . Buyer beware!!!!

4 years ago Edited January 5, 2022

Reply from Zenernet

Hi Jerry - we apologize for the frustration and delays with your project. Unfortunately, it was necessary for us to upgrade your main service panel before proceeding with the solar installation, which complicated permitting and extended the estimated timeline. We are doing everything we can to keep your project moving quickly, and we appreciate your patience and willingness to work with us. We will be in touch soon to discuss this further and we will do our best to leave you with a more favorable impression of our company.

Dec. 20th, 2021

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Alex Pham Whittier, CA

It was a pleasure working with Robert H from Zenernet. He really takes care of you from start to finish. Would recommend to friends and family

4 years ago

Reply from Zenernet

Thanks Alex! Remember if you do recommend us to friends and family that we have a referrals program.

Dec. 13th, 2021

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Deacon Dale Montgomery, TX

Maverick did a great job in answering my questions. Have some concerns though about the degradation over time in the Qcell solar panels.

4 years ago

Reply from Zenernet

Hello Deacon! It's good to hear you had a good chat with Maverick. Please don't hesitate to reach out to discuss your concerns or any other questions you might have. We offer components from many different high-quality brands and we want to help you customize a system you feel confident about the value of.

Nov. 30th, 2021

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Eugene Wade West Roxbury, MA

The experience was great until they started the engineering faze, after that I did not hear from them anymore. I am still waiting to hear where my project is at.

4 years ago

Reply from Zenernet

Hello Eugene. We apologize that we left you feeling in the dark on the status of your project. I see that you and Mike texted about where things stand on the 17th. We will work harder to check in with you more regularly going forward.

Nov. 29th, 2021

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loralie pallotta Hesperia, CA

Tara is extremely knowledgeable as well personable. Getting all the information can be quite a bother, but with Tara it was almost fun!

4 years ago

Reply from Zenernet

Thanks Loralie, great to hear about your positive experience!

Nov. 22nd, 2021

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Ellen Morrow Reseda, CA

Good company, just I wanted a company near my home. Brian was very helpful and informative. I was able to make a good decision for Me with his help.

4 years ago

Reply from Zenernet

Thanks Ellen, we're glad we could help you make a choice you feel good about!

Nov. 19th, 2021

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Ashiq Berkeley, CA

The explanations were very detailed and my consultation with rob helped me a lot to understand the details of the project.

4 years ago

Reply from Zenernet

Good to hear, Ashiq. Thanks for posting your review!

Nov. 11th, 2021

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Kash Nodehi Truckee, CA

Robert took the time and explained the plan and process in detail. He is understandably the subject very well and answered allot my questions.

5 years ago

Reply from Zenernet

We appreciate you leaving us a review Kash! We are glad you found Roberts explanation informative, we look forward to working with you.

Oct. 19th, 2021

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Heather Guimond

Very detailed, clear presentation of information in a very casual and friendly style. Scott made learning about our options fun.

5 years ago

Reply from Zenernet

That's awesome, Heather! We're glad that you found Scott's presentation enjoyable and informative. Thanks for leaving us a review.

Sep. 27th, 2021

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Susan Wiebers Wichita, KS

I really didn't know much about Solar and Scott M really helped to educate me. He made it very easy and was not pushy. thank you Scott!

5 years ago

Reply from Zenernet

Thanks for the feedback, Susan. You picked up on one of our top priorities here at Zenernet - our education-first approach. We're glad that you could learn about what it means to go solar with us. from Scott.

Sep. 27th, 2021

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Kevin Staley Woodland Hills, CA

Colin and Jerrat did an excellent job. They were very well prepared and presented the company and their product professionally and persuasively.

5 years ago

Reply from Zenernet

We're so glad to hear that you enjoyed working with Colin and Jarrett, Kevin! Here at Zenernet, we have a professional team that is always prepared to answer any questions you may have.

Sep. 20th, 2021

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Paul Kosty Camarillo, CA

So far I like the salesperson, Robert H, who answered anything and everything and I like the completeness that the program seems to entail.

5 years ago

Reply from Zenernet

Thanks for the feedback, Paul! We are committed to easing the process of going solar - we're glad that you picked up on that with Robert.

Sep. 20th, 2021

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Zach Palmdale, CA

Worst solar company I’ve ever dealt with. If I could do it all over again I would NOT go with Zenernet. 3 months after install the system is still not producing any solar energy so now I’m paying my standard electric bill plus the financing for the solar which is ridiculous. I told them time after time to just come back and take the solar off since nothing was getting solved and it was costing me double but they kept saying they’ll get it fixed and working in no time. Still nothing!

5 years ago

Reply from Zenernet

Hi Zach - we're sorry for the disappointing experience. We're working to get your concerns resolved and we appreciate your patience. We'll do everything we can to ensure your experience ends with a more favorable impression of our work.

Sep. 22nd, 2021

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daniel cvar Richmond, CA

Scott was very informative. He took the time to educate me on exactly what system my home requires and why. The engineering aspect fascinated me.

5 years ago

Reply from Zenernet

We're thrilled to hear that, Daniel! We are a tech-enabled company tailored to educate; that is evident throughout our solar process - we're glad you enjoyed working with Scott.

Sep. 16th, 2021

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Steve Petaluma, CA

Scott was friendly and very informative. I appreciate the no sales pressure approach. We were shocked ( no pun intended) at the cost of the battery.

5 years ago

Reply from Zenernet

That's great to hear, Steve. Thanks for the feedback!

Sep. 16th, 2021

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alma bastida gaytan Aurora, CO

The best solar consultant, it was what I always expect from.any customer service representative. he explained everything very well. thank you

5 years ago

Reply from Zenernet

That's great to hear, Alma! We're glad that you enjoyed working with our energy consultant.

Sep. 16th, 2021

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Phil Thomas San Jose, CA

The representative explained everything about a tailored system for my house and then sent me a proposal with just about everything we discussed.

5 years ago

Reply from Zenernet

That's awesome, Phil! We're glad that your energy consultant was able to help you build a system that is best for your home. Thanks for the feedback.

Aug. 30th, 2021

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Sue Maillet Suffield, CT

This is the initial call with Zenernet; Matthew was very informative and answered all of my questions about solar systems through Zenernet.

5 years ago

Reply from Zenernet

That's great, Sue! Thanks for the feedback. We look forward to working with you.

Aug. 20th, 2021

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Lesley Underwood Napa, CA

My experience was not about Zenernet but Mr. Mike M. He was so knowledgeable and confident without any hard sale tactics.

5 years ago

Reply from Zenernet

We're so glad to hear that, Lesley! Our no-pressure approach is one of our top priorities - we ensure that you receive the information you need to make a confident solar decision.

Aug. 20th, 2021

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Carl Carson, CA

Sales consultant, Scott M's presentation was refreshingly pressure free! His presentation was well organized and very informative.

5 years ago

Reply from Zenernet

We're glad to hear that you found Scott's presentation so refreshing, Carl! Thanks for leaving us a review.

Aug. 19th, 2021

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Sarah Marysville, CA

Darlene was fantastic! She answered every question we had and went above and beyond to help us every step of the process!

5 years ago

Reply from Zenernet

That's awesome, Sarah! We're glad that you were so impressed with Darlene. Thanks for the feedback.

Aug. 19th, 2021

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Cecilia Rosales Fullerton, CA

Zenernet seem to be transparent and I like that a lot. The fact that they don't sell a specific Brand let's them really customize options.

5 years ago

Reply from Zenernet

We're thrilled to hear that, Cecilia! We ensure that our processes are transparent and comprehensive to give the homeowner a trustworthy experience with us. We customize our options to ensure that we build a system that is suitable for you.

Jul. 26th, 2021

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Kirsty Chan Castro Valley, CA

Scott is very informative and helpful. He explained very thoroughly about how the solar system works and what warranties his company provides.

5 years ago

Reply from Zenernet

That's great, Kirsty! We're glad that Scott did such a great job explaining what it means to go solar with Zenernet. Thanks for leaving us a review.

Jul. 15th, 2021

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Herman Marina, CA

Robert Healy has been very good in dealing with my request for a quote, taking all the time I needed to explain everything as clearly as possible. Good person to work with

5 years ago Edited September 14, 2021

Reply from Zenernet

Thanks for the feedback, Herman! We're glad that your questions were answered clearly by our energy consultant.

Jul. 8th, 2021

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