Zenernet: Read 1,814 User Reviews From Real Homeowners

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CKaz77 Aliso Viejo, CA

It was very informational and to the point. All of our questions were answered and we felt great about being able to make the best decision for our home.

5 years ago

Reply from Zenernet

That's great. We're glad that all your questions were answered. Please don't hesitate to reach us if you have any more questions.

Jul. 27th, 2021

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Marisol T Tehachapi, CA

Mike was very easy to talk to and seemed very knowledgeable about the products and services! Most of all we liked that we did not feel pressured to commit or sign up.

5 years ago

Reply from Zenernet

We're glad to hear that you enjoyed working with Mike, Marisol! You picked up on one of our top priorities here at Zenernet, our no-pressure approach. We aim to give you all the information you need to make a confident solar decision.

Jul. 29th, 2021

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Aram Chico, CA

I got a proposal for my solar. Mike was very friendly, he professionally explained everything. The presentation was nice and easy to understand for a newbie like me.

5 years ago

Reply from Zenernet

Thanks for leaving us a review, Aram! We're happy to hear that you found Mike's presentation clear and informative. Don't hesitate to reach out to us if you have any more questions.

Jul. 26th, 2021

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David Avenel, NJ

I had a very interesting conversation with Micheal and I learned about tax credits and incentives that come with getting solar panels. It was a great conversation. Amazing!

5 years ago

Reply from Zenernet

Thanks for the feedback, David! We're happy to hear that you found Michael's presentation so interesting and informative.

Jun. 25th, 2021

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Jason Goldberg Venice, CA

Smooth and easy. Robert H was very patient and thorough. He walked me through every last detail with a smile. I highly recommend using him feel your solar needs.

5 years ago

Reply from Zenernet

That's awesome Jason! We're glad to hear that Robert gave you such detailed information on going solar with Zenernet. Thanks for the feedback.

Jun. 25th, 2021

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Alvin Wolberg Chino Valley, AZ

The excellent reviews moved me to check out Zenernet. Michael did a great job presenting their program very clearly with no pressure. Learned a lot, but the cost did not compute well for my circumstances.

5 years ago

Reply from Zenernet

Thanks for the feedback, Alvin! We're happy that you picked up on our no-pressure consultations - we aim to inform and educate. We offer financing options that we would be happy to discuss with you. Please reach out to us if circumstances change and we would be glad to work with you.

Jun. 7th, 2021

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Arlene Sidaris Beverly Hills, CA

Tara is very professional. Due to work overload, I have to delay the continuation of our meetings. She is very understanding, giving me confidence in her trustworthyness.

5 years ago

Reply from Zenernet

Thanks for leaving us a review, Arlene! We're happy to hear that you've enjoyed working with Tara. We look forward to working with you.

Jun. 7th, 2021

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Beverly R Clark Dublin, CA

I was pleased after talking to Robert H, enjoyed talking to him. He was very knowledgeable as to what would work best for my Solar needs now and in the future.

5 years ago

Reply from Zenernet

That's great, Beverly! We're glad that you were so impressed with Robert's presentation. We make it a priority to meet your needs and offer you the best customer experience in solar. Thanks for the feedback.

Jun. 1st, 2021

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Tim Todd Ukiah, CA

Scott was very prompt, helpful and responsive. He was able to design a system based on the components that I was interested in and did so at a competitive price.

5 years ago

Reply from Zenernet

We're glad to hear that, Tim! Thanks for the feedback on your experience with Scott. We're glad that you were so impressed with his service.

May. 28th, 2021

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Jonathan Cole Redondo Beach, CA

Great info from rep, but it took too long to get back to me on specifics so we had to sign elsewhere. I have already recommended Brett and Zenernet to a friend looking to install in SoCal.

5 years ago

Reply from Zenernet

We're glad to hear that Brett was able to give you some reliable information about solar, Jonathan. We're sorry to hear that we didn't get you the information you needed on time. We regret that we didn't get the chance to leave you with a better impression of us. Thank you for the recommendation.

Jun. 9th, 2021

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Kenneth Bosma Tucson, AZ

Ian was very professional in setting out a proposal for our solar system. He answered all our questions with patience and expertise. His responses were timely.

5 years ago

Reply from Zenernet

That's great Kenneth! We're glad to hear that you enjoyed working with Ian and that he could answer all your questions. Thanks for leaving us a review.

May. 18th, 2021

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Michelle Watte San Jose, CA

Our only experience so far is the initial consult with Taylor B. There is NO comparison with other companies we have looked into. Don’t los thisgem!

5 years ago Edited September 14, 2021

Reply from Zenernet

That's great Michelle! We value having Taylor on our team and we're glad you enjoyed working with her.

May. 5th, 2021

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Candido Pinto Monrovia, CA

So far, Zenernet and Scott M. have been very good and attentive, explaining very step of the process well in advance. I look forward to completing this project with them.

5 years ago

Reply from Zenernet

We're thrilled to hear that, Candido! The needs of the homeowner are our priority and we strive to make the process of going solar as painless as possible. Thanks for leaving us a review.

Apr. 27th, 2021

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Nam Chula Vista, CA

The person who presented information to me was very knowledgeable. The customer support is good but the follow-up is not happening because I asked for a proposal and haven't seen it yet.

5 years ago

Reply from Zenernet

Hi Nam - thanks for the feedback. We apologize for the poor follow-up. We'd love another shot to leave you with a favourable impression of our company. We'll ensure that a member of our sales team reaches out to you about that proposal. We look forward to working with you.

Apr. 20th, 2021

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James Tucson, AZ

Okay so I checked with ten different solar companies, I researched them and decided on Zenernet. We needed to make changes to our deal and the changes were made very easily.

5 years ago

Reply from Zenernet

That's great James! We're glad that you were impressed with us and decided to work with us. We are dedicated to addressing each homeowner's concerns and meeting their needs.

Apr. 20th, 2021

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Adrean Alva Wilmington, CA

Very satisfied with Brian B's solar proposal for my home. He was very reachable and knowledgeable about the entire process and was able to answer all my questions.

5 years ago

Reply from Zenernet

Thank you for leaving us a review Adrean! We strive to design systems that meet each homeowner's needs - we're happy to hear that you were satisfied with Brian's proposal. If you have any more questions, please reach out to us and we would be glad to help.

Apr. 7th, 2021

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Damion Haley Maricopa, AZ

Company was unaware of the solar requirements in my areas - provided too large of a system for the estimate of my home. Sales rep wasn't prepared when we did the virtual estimate online via Zoom. Sales rep was trying to sell an array that isn't allowed in my area. It appears there needs to be thorough training as I wasted almost a week before I found out that the price was too high and the size of the system was oversold and not applicable to my area.

5 years ago

Reply from Zenernet

Hi Damion - we're sorry to hear about this experience. We pride ourselves on our institutional expertise, shared with all our consultants during our world-class training program. We're reviewing your case and will ensure the error is corrected. Thank you for your feedback.

Apr. 12th, 2021

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Alan Chung Phoenix, AZ

I just had an initial on-line "quote" meeting with Scott. He was very professional and helpful. There was no "sales pressure" from him and he answered all my questions.

5 years ago

Reply from Zenernet

Thanks for the feedback, Alan! We're happy to hear that you enjoyed working with Scott. We're glad you picked up on one of our top priorities here at Zenernet - our no-pressure consultations. We look forward to working with you to achieve energy independence.

Apr. 5th, 2021

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J.T. Rehbock San Francisco, CA

Scot was very knowlegesble and helped me decide what type of solar panels would optimize my project. I was quiet impresed with the follow up and the corp profile of Zenernet

5 years ago

Reply from Zenernet

Hi J.T. - we're glad to hear that you enjoyed working with Scott! We make it a priority to help build the system that meets each homeowner's needs. We ensure that you are confident in your project's development with our follow-ups and we're glad that you were impressed by that.

Apr. 1st, 2021

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Fred Liu ,

Scott is very professional and answered all my questions. I am looking forward to our next appointment to go over the details of the proposal. Thank you...

5 years ago

Reply from Zenernet

That's awesome Fred! We're glad that Scott answered all your questions. We look forward to working with you.

Mar. 26th, 2021

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Rebekah Chadwick Byers, CO

This sales pitch was a breath of fresh air after listening to numerous others in my search for a solar power setup provider. Clear, direct, and to the point. Thank you!

5 years ago

Reply from Zenernet

Hi Rebekah - it's great to hear that you had such an enjoyable experience with us. We are committed to making the process of going solar as easy as we can and so we strive to deliver information clearly and effectively. Thanks for leaving us a review!

Mar. 16th, 2021

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Nouri Ghorbani Alamo, CA

Scott was well prepared for my questions and gave me an excellent presentation. I learned a lot about solar now and can make an informed decision. Thanks again.

5 years ago

Reply from Zenernet

That's awesome Nouri! We're always prepared to help in any way we can and we're glad that all your questions were answered. Feel free to contact us if you need any more information. We look forward to working with you further.

Mar. 5th, 2021

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Sergei Bogatsky San Francisco, CA

Mike was very knowledgeable and answered most of my question. The questions that he could not answer, he promised to do some research and get back to me within next few days.

5 years ago

Reply from Zenernet

We're glad to hear that Sergei! Our knowledge-first approach is designed to educate the homeowner on solar while addressing any concerns they may have. Our team is proactive and so if we do not have the answer to your question immediately, we will make sure to do the research and get the answers to you.

Mar. 1st, 2021

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Travis D Galloway Houston, TX

I liked the presentation and information. What I found disappointing was the use of older technology on the solar panels themselves- out dated. Nick K, the Sales Rep. was awesome- he answered everything and was very professional, timely, etc. He gets FIVE Stars!

5 years ago

Reply from Zenernet

Hey Travis - we're glad to hear you enjoyed your experience with Nick. We only carry newer-model panels with current technology - there must have been some sort of miscommunication that left you with the impression that our panels are outdated. We'd love the opportunity to clarify. One of our sales leaders will reach out to you to discuss your experience and answer any questions you have. We look forward to speaking with you and we're confident we can leave you with a more accurate impression of our offerings!

Mar. 2nd, 2021

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Philip Oehlrich Schuyler, NE

He was great, professional, and clear. I has no questions left unanswered and was very satisfied with the information and the way it was presented to me.

5 years ago

Reply from Zenernet

That's great Philip! We're happy to know that you were so impressed by our Energy Consultant's presentation and that all your questions were answered. If there is anything else we can help you with, please let us know.

Feb. 23rd, 2021

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Alex Ballesteros ,

Mike B. was very knowledgeable, professional, and a pleasure to speak with. I truly appreciated the time he took to answer my questions and also the insight he provided.

5 years ago

Reply from Zenernet

Hi Alex - great to hear that you found Mike's presentation so enjoyable. We strive to deliver all the information you need to make a confident decision in solar and we're glad that we could do that for you.

Feb. 17th, 2021

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Hovik77 Pasadena, CA

Robert was great. He went over all the items and explained everything. I’m sure I’ll have more questions in a future. On 1.18.2021, I wrote that review and I would write it again because Zenernet does not deserve an employee like Robert. Today 2.2.2022 I still don't have my solar system up and I am very disappointed, because I really wanted for this new company, new concept to work. It could still work but they need to hire some good people that understand, solar systems, understand what customer service is about, know and/or willing to learn city/county/state rules, regulations and incentive programs and have sense of urgency and feel responsible to get things done on a timely manner. Zenerenet has none of that and its unfortunate. Today I will be terminating my contract with Zenernet. If they are scary bad now when they are working to get paid, I don't want to see them when there are issues and they need to fix it for free.

5 years ago Edited February 3, 2022

Reply from Zenernet

Hello - we regret to see the poor experience you had with us. Your thorough feedback is accurate and appreciated. We have taken steps to improve in all the areas you mentioned and, although we hate to have lost your business, we are confident that your experience will not be repeated. Thank you for your patience throughout the process and for the constructive feedback.

Feb. 3rd, 2022

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Les Eager Chino Valley, AZ

I had a consultation with Brett who provided me with Zenernet's goals. He offered no pressure and educated me on solar and enlightened me as to how it works. Great consultation!

5 years ago

Reply from Zenernet

That's awesome, Les! We're glad you enjoyed your consultation with Brett and that you noticed our no-pressure approach. If there's anything else we can help you with, please let us know!

Jan. 11th, 2021

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Kirsten B Sikeston, MO

Mike was friendly during the presentation. We had some sound issues but worked around them. He explained everything and gave me all of the information I asked for.

5 years ago

Reply from Zenernet

That's awesome, Kirsten! We're happy to hear that Mike could provide you with all of the information you needed. If you have any additional questions, please don't hesitate to reach out.

Jan. 4th, 2021

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Kevin McBride ,

The only experience I have had with Zenernet is working with Michael who couldn't be more engaging, informative, and helpful. Zenernet should be proud to have him.

5 years ago

Reply from Zenernet

That's great to hear, Kevin! We are very proud to have such a strong team of energy experts, and Michael is no exception.

Jan. 4th, 2021

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Sherry M Somerville, MA

Can I give half a star? And only because of the integrity of their local partner installation company? Just like so many relationships, it started out beautifully. The sales team was very responsive and communicative and had only my best interests at heart. Then, things changed. I signed my contract in September and paid the bulk of the fees when I approved the design in mid-October. This was in advance of the required date of payment, but I was encouraged to send the money so they could be sure to have the equipment purchased and at the ready to avoid any delays since they knew I wanted the system installed before the end of 2020 . By the week before Thanksgiving, I STILL didn't have a permit. Instead, for six weeks, I heard nothing until I finally started calling the city, utility and the local installer to get updates. I discovered that contrary to what Zenernet had told me, there was no permit application pending for my property and my utility had no idea that I was going solar. The installer was able to shed some light and have been so incredible about helping me, but my faith in Zenernet is lost. At first, they said that my design did not meet fire code, and therefore, could not get approved by their engineers (the first team) and THAT'S why there was no permit submitted. Later, I was told they changed firms because of issues like mine and so my plans had to be redesigned. Finally, I learned that the issue wasn't fire code (since the code they mentioned did not apply in my city), but rather, an issue of New England weather (snow, ice) and the impact the weight of it might have on the roof/panels. After my complaints, they sent me a new design with days, but it included panels on a roof surface which I know gets significant less sunlight and which no other design in my neighborhood has utilized. They are supposed to be the experts and are supposed to deliver a design that delivers optimal results, but at this point, they seem to be simply trying to get this done and off their desk (without regard to value or optimization). Conveniently, their contract does not include a system performance guarantee so they have no obligation to deliver the best design. No one at Zenernet has been in touch with me since the "re-design" and I have no idea of the current status. It seems unlikely that my system will be installed and connected by the end of the year. The *very least* they could do would be to offer me a discount to offset the loss of FTC. I would never recommend Zenernet to anyone considering going solar. Frankly, the only positive thing going for them is their local installer, Skyline. I wish I had just worked with them directly. `

5 years ago

Reply from Zenernet

Hi Sherry - we're sorry to hear about your poor installation experience and apologize for the lack of clear communication on our part. There have been a number of complicating factors in your project, which contributed to the delay in obtaining permits and necessitated an upgrade of your circuit breaker (for which we covered the cost). We appreciate your patience and willingness to continue to work with us as we see your project forward to installation. If we are unable to complete your installation before the end of the year, we will of course reimburse you for the stepdown of the ITC, as we've promised to do for all homeowners with projects currently underway (more details at the link below). Thank you for bringing these concerns to our attention - we will work hard to deliver a much better experience moving forward.

Dec. 18th, 2020

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Maristelle Bagis Hosaka Hayward, CA

Mike was great to work with and would definitely recommend others to work with. He walked through everything to keep in mind and wasn't pushy or aggressive.

5 years ago

Reply from Zenernet

That's awesome, Maristelle! We make a strong effort to provide each homeowner with our no-pressure consultation, so we're glad you enjoyed your experience with us.

Nov. 30th, 2020

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David Eisbach San Jose, CA

I found Mike to be personable, knowledgeable and with a sense of humor. I was most impressed by his knowledge of product, and willingness to explain and find solutions. You have an employee of exceptional attributes.

5 years ago

Reply from Zenernet

We're happy to hear that, David! Mike is such an asset to our team of energy experts - we're glad you enjoyed working with him.

Nov. 24th, 2020

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Jasmin Avila Orange, CA

Spoke with Rep. Mike. Very knowledgeable and very Detailed. Very professional. Explained everything accordingly. Answers ur questions and concerns.

5 years ago

Reply from Zenernet

That's great, Jasmin! If you need help with anything else, please don't hesitate to reach out.

Nov. 23rd, 2020

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Eric Riverside, CA

I had an amazing, informative and friendly video call with my consultant Mike M. Great first experience with the company, looking forward to working more with Zenernet!

5 years ago

Reply from Zenernet

That's wonderful, Eric! We're looking forward to having the chance to help you go solar - let us know what else we can do to help.

Nov. 11th, 2020

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John Konrad Oxnard, CA

Mike was very knowledgable and helpful in guiding me through the solar process. Solely based on this initial consult, I have a great impression of Zenernet.

5 years ago

Reply from Zenernet

That's great, John! We're glad to hear you had a good experience with us.

Nov. 11th, 2020

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Mark Johnson Perris, CA

You company reputation. How the solar panel work, how you explain going with 370AA will need less panel to get same as 320 panel . On dislike I have no complaints

5 years ago

Reply from Zenernet

Thanks for your review, Mark! We're glad to hear you have no complaints. Let us know if there's anything else you need help with.

Nov. 3rd, 2020

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Wolfgang K. Chino Valley, AZ

Competent, on time and patient (with my lack of knowledge and all the questions asked) consulting for the project I've asked for. Overall a very pleasant experience.

6 years ago

Reply from Zenernet

That's great news, Wolfgang! At Zenernet, we make it our goal to answer all of your questions to give you the confidence of making the best decision for you. If you have any additional questions, don't hesitate to reach out.

Oct. 9th, 2020

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Mike Reynolds El Sobrante, CA

Greg L has been great with his Customer Service; He has been very patient with my difficult schedule; He has been working for me; and He is extremely knowledgeable.

6 years ago

Reply from Zenernet

Thanks for your review, Mike! We're happy to hear you had a positive consultation experience with Greg and that you enjoyed the Zenernet Experience.

Sep. 23rd, 2020

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Nil Buan Pflugerville, TX

Mike M is upfront and well-versed with his product and services, much like how you would expect from a professional. I now have a greater insight of the solar industry thanks to him.

6 years ago

Reply from Zenernet

Awesome, Nil! It's great to hear that you enjoyed your consultation with Mike M and that you gained some solar education.

Sep. 17th, 2020

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Trinath Anaparthi San Ramon, CA

Wonderful experience going through Zenernet . Jamila was very thorough in explaining all the options and designing what is right for my home and my goals .

6 years ago

Reply from Zenernet

We're happy you had a great experience with us, Trinath! It was a pleasure working with you.

Sep. 8th, 2020

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Cosmin Marinescu Concord, CA

Mike the sales consultant was great enough to convince me no to go with the local companies and choose them instead, BRAVO Mike. Started the process 4 weeks ago, had to email them multiple times to figure out what's going on, as many of the local companies are doing install within 4-5 weeks, here I am still waiting for answers. Pls, don't make me regret not going local !!!!

6 years ago

Reply from Zenernet

Thanks for the feedback, Genevieve. We apologize for the lack of communication, and we'll make sure to keep you informed on the status of your project going forward. If there's anything else we can do to help resolve your concerns, please let us know.

Sep. 21st, 2020

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Peter Moneo Las Vegas, NV

Michael was extremely professional and very thorough! He did a great job explaining everything to me and answering all my questions. I would highly recommend him to anybody

6 years ago

Reply from Zenernet

That's awesome, Peter! We take a lot of pride in our team of solar experts, and we feel lucky to have Michael.

Aug. 31st, 2020

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Tim Rivoli Richmond, CA

As you read reviews and count stars, keep in mind that many are for the sales proposal and few include actual installation of a system. I am stuck in between. Michael M did a fantastic job with the sales proposal. It was very collaborative, informative, and transparent. Zenernet works with Sunlight Financial who got me a 20 year fixed rate that sealed the deal because the total monthly cost of a fully owned system to produce 100% of my usage was 65% of my monthly electricity bill. Another major factor was that of five companies I contacted for a proposal only two responded in a ten day search. I signed the contract in August of 2020 hoping to get it in operation by year's end. Permits can take 5 weeks so that gave them three months to accomplish a single day of labor. Zenernet subcontracts installations. That isn't necessarily a bad thing but in my experience they were an ineffective middle man unable to accomplish the task of installation. I worked with five different project coordinators, they are were pleasant well-intentioned people who failed to keep track of the details of the project which lead to mistakes, delays, and sometimes just weeks waiting for answers to simple questions regarding the installation specifics and potential scheduling. The first step is a site inspection which changed the location of four panels to a location that would collect sunlight. Those changes were not incorporated into the plans presented a week later, so then they have to be re-drawn which took another 10 days. I asked for specifics on where components such as the disconnect, A/C combiner, and new main service panel would be placed, and how that would be connected to my existing service panel. They don't know, you have to talk to an engineer or installer and that will be a subcontractor working for a different company so it is just weeks of telephone tag and no specific answers. Then there were several installation dates pushed or just missed with no explanation. The equipment was scheduled to be delivered but no one was tracking it so the installer called the morning of installation and had to be told the panels were't delivered. The panels showed up unannounced five days later, again no one was tracking it. We finally got installers and panels onsite in early December, they put the panels on my roof, but didn't coordinate with PG&E to have the power shut off to install the new main service panel so they are literally just sitting there and not wired to the house. Then they informed me and Sunlight Financial that the installation was complete and just needed inspection to be operational despite the fact that they had not completed the physical installation of the system or all the elements of the plan submitted to the city. The system can't be turned on until it passes inspection, but it can't pass inspection until the wiring has been completed. In as loud of voice as I could muster, I asked them to not misinform Sunlight Financial that the installation was complete. After more obsequious apologies, including one from the Chief Operating Officer, I have now received my first bill for the system. The installation delays have been frustrating, but now they have their money and I am paying for a system that isn't even plugged in. I am now literally paying for their incompetence each month and do not have a working system.

6 years ago Edited September 14, 2021

Reply from Zenernet

Thank you for your detailed review, Tim! We simply don't want to waste your time at Zenernet, which is why we created our efficient and fully remote consultation process. Even though our consultations are short, we are confident each homeowner will be a solar expert after we meet with you. At Zenernet, it's our goal to make you comfortable and confident in all of your decisions - we never want you to feel pressured, which is why we emphasize our no-pressure approach. We look forward to helping you gain energy independence!

Aug. 19th, 2020

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Arthur Gemelga Victorville, CA

It was a pleasure talking to Mike M. He is patient, courteous and he made sure that i understood everything he explained to me. overall his a great agent.

6 years ago

Reply from Zenernet

That's great, Arthur! We are very lucky to have Mike M on our team of solar experts. Thanks for working with us!

Aug. 17th, 2020

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Don Danh Oakland, CA

Mike and Liz have been awesome to work with! They’re among the most responsive professionals I have ever worked with. They’re great assets to your company!

6 years ago

Reply from Zenernet

Hi Don - thanks for your review. We are very lucky to have Mike and Liz on our team and we're happy you think so too!

Jul. 31st, 2020

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CJ Saldana Antioch, CA

Michael did well explaining his proposal. he did my estimate while looking at it and not like others that they don't. ( cool to see how they did it ) kudos to you!

6 years ago

Reply from Zenernet

Thanks for your review, CJ! We are happy to hear you enjoyed the presentation of Michael's proposal - our team always puts a lot of time and effort in our proposals!

Jul. 30th, 2020

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Hesham Hassan Riverside, CA

It was a great process. Mike went through the whole process explaining each step and how he designed the roof panels capacity to accommodate our future usage.

6 years ago

Reply from Zenernet

Glad to hear that, Hesham! It's our goal to educate first and design a system that will work for you and your home.

Jul. 27th, 2020

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Yen Nguyen Anaheim, CA

Michael was very patient and addressed all my concerns very thoroughly. Pricing is also transparent. I’m very satisfied with the service that he provided.

6 years ago

Reply from Zenernet

We're happy to hear that, Yen! Giving you complete transparency in pricing - and all other aspects of going solar - is very important to us.

Jul. 22nd, 2020

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RCM San Jose, CA

The consultation was low key and thorough. We worked through a layout for the array together and all my questions were answered. A very pleasant experience.

6 years ago

Reply from Zenernet

Great to hear - glad we could answer your questions!

Jun. 10th, 2020

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