Zenernet: Read 1,814 User Reviews From Real Homeowners

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Verified Customer

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Karina

They are eager to please and answer all my questions even if some may be repetitive.

5 years ago

Reply from Zenernet

That's great, Karina! We're always here to answer your questions - please reach out if anything else comes up.

Dec. 3rd, 2020

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Verified Customer

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Brian

It is high quality and they were very responsive and listened to me really well.

5 years ago

Reply from Zenernet

We're glad to hear it, Brian! Please let us know if we can help you with anything else.

Nov. 24th, 2020

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Verified Customer

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Derrek

Customer service is able to answer all my questions. Comparing prices is why I think zenernet is right for me.

6 years ago

Reply from Zenernet

That's awesome, Derrek! We do our best to offer the most competitive prices in solar. Please let us know if we can answer any additional questions!

Oct. 1st, 2020

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Verified Customer

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Louis

They have been slow returning calls and keeping in contact but it seems like it is the latest technology and I like the leasing aspect.

6 years ago

Reply from Zenernet

Hey Louis - good to hear on the technology. Thanks for your feedback on communication - we appreciate it and will keep you up to speed moving forward.

Oct. 2nd, 2020

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Verified Customer

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Genevieve Sunnyvale, CA

Customer service has been slow since the sale. They are very slow. My rep on my account is not very responsive. They are not doing much oversight. We are chasing reps for a status update.

6 years ago

Reply from Zenernet

We're happy to hear your experience with Mike was great, Cosmin! We're sorry to hear about the delay of your project - please reach out to us so we can further investigate your situation to resolve this issue.

Sep. 21st, 2020

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Verified Customer

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William Elk Grove, CA

Zenernet was very knowledgeable and very customer service oriented and answers my questions.

6 years ago

Reply from Zenernet

Great to hear, William! Please don't hesitate to reach out with any additional questions in the future - we're always here to help.

Aug. 7th, 2020

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Verified Customer

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Michael Townsend

It’s been over 4 weeks nothing has even started this are 3rd home we have putting solar on this has been are First experience slowest’s ever took lack of communication right now I would refer you to nobody

6 years ago

Reply from Zenernet

Hi Michael - there is a bit of added complexity in your installation and we are working diligently to ensure the project is done correctly. We apologize for the lack of communication. We will reach out to you to discuss the project status and will do our best to move things along quickly while making sure the job gets done right. Thanks for bringing your concerns to our attention.

Jul. 24th, 2020

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Verified Customer

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David

They gave a great free detailed consultation. They had good ratings on some website.

6 years ago

Reply from Zenernet

Great to hear David - thanks for working with us!

May. 29th, 2020

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Verified Customer

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Richard

The sales guy did a good job but we're at the start of the process. They have the most competitive price.

6 years ago

Reply from Zenernet

Hello Richard - congratulations on starting the process of going solar! We are always proud to provide our homeowners with affordable prices.

Jul. 24th, 2020

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Verified Customer

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Dharmesh Patel

Amazing Sales, Operations and Management team providing best customer experience.

6 years ago

Reply from Zenernet

Thanks Dharmesh - pleasure working with you!

May. 4th, 2020

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Verified Customer

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Trent Belvidere, IL

Customer support is good. They've always gotten back to me. They have the best equipment.

6 years ago

Reply from Zenernet

Glad to hear Trent - thanks for working with us!

May. 4th, 2020

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Verified Customer

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Daniel Merced, CA

The unit hasn't been installed but the customer service has been great to this point.

6 years ago

Reply from Zenernet

We are happy to hear that, Daniel! Please let us know if we can help you in any other way.

Jul. 22nd, 2020

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Verified Customer

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Tyler

The woman Heather M whom assisted me went above and beyond to get me what I needed.

6 years ago

Reply from Zenernet

Glad to hear Tyler - thanks for working with us!

Nov. 4th, 2019

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Verified Customer

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Steven Henness Linwood, KS

Communications with Zenernet were good, both to and from. Installation was prompt and on schedule.

6 years ago

Reply from Zenernet

Great to hear Steven - we work hard to keep things moving and keep our customers up to speed. Thanks for working with us!

Oct. 29th, 2019

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Verified Customer

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Julian Phoenix, AZ

Lack of communication and organization. Individuals have limited functions then they pass you over to someone else and so on

6 years ago

Reply from Zenernet

Hi Julian - thanks for the feedback. We apologize our communication was lacking. This is an aspect of our business we're working to improve. If there's anything we can do to help resolve this situation and leave you with a better impression of who we are, please let us know.

Oct. 29th, 2019

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Verified Customer

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Anonymous Walnut, CA

They were the right price. The gentleman at Zenernet was right on the electric billing rate.

7 years ago

Reply from Zenernet

Thank you for the review! We look forward to helping you go solar!!

Jun. 7th, 2019

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Verified Customer

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Neil Tucson, AZ

The panels are overpriced for the performance that they provide and the service is not very good. I wouldn't recommend this company to anyone unless they want to punish themselves for the bad experience.

7 years ago

Reply from Zenernet

Hello Neil, we are extremely sorry to hear about your experience but our records show you did not go solar with us. I think you have us mistaken for another company. Regardless, we would love to help you out and correct any issues you have even though you purchased your solar from a different company.

Feb. 28th, 2019

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Verified Customer

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Paul Beck

They were honest and up front with everything. Not high pressure. Installation crew was superb!

7 years ago

Reply from Zenernet

Thank you for the great review Paul. Please let us know how we can continue to support you with solar - we're always here to help!

Feb. 21st, 2019

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Verified Customer

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Myron San Jose, CA

Everyone I have been in contact with has been responsive, courteous, and provided information.

7 years ago

Reply from Zenernet

Thank you for the great review Myron!

Feb. 11th, 2019

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Verified Customer

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Fred Wildomar, CA

They were responsive to all of my requirements and anything that went wrong they were right there to fix.

7 years ago

Reply from Zenernet

Hi Fred, thank you for the review, we are excited to have you on board! Please let us know how we can continue to serve you. And congratulations on powering your home with the sun!!

Feb. 11th, 2019

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Verified Customer

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Rich Rancho Cucamonga, CA

They constantly contact me and have a monitoring system, so you can see what your system is doing.

7 years ago

Reply from Zenernet

Thanks Rich for the great review. Let us know if you ever have any questions or need support with your monitoring or the system. And congratulations on powering your home with sunshine!

Feb. 11th, 2019

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Jon Morris San Francisco, CA

Thorough information exchange... gave me better idea of advantages, cost and procedure for installing a custom solar system for EV charging and reducing PGE bills.

4 years ago

Reply from Zenernet

Glad we could help, Jon. Let us know about any other questions you may have.

Apr. 20th, 2022

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Carole Kammen

Wish I'd heeded the negative reviews before getting involved with Zenernet. The sales process was generally good but there were indicators from the beginning....they had used an incorrect address to give me first specs, several items on the contract were also incorrect. But it really went downhill once I paid my deposit. Had to prod to get any action to keep the process rolling. Had 2 different project managers in the span of 3 weeks - and the PM who quit the company didn't do any handoff to the incoming PM. Still, I hung in until my neighbors who are further down the installation road with Zenernet gave me a heads up that they're deeply disappointed they went with Zenernet, suggesting I get out while I still can. I decided to not move forward and informed both my Sales and Project Managers of this by phone and email. Never got a response (no surprise there), and haven't received a refund for my deposit of $1,000. Still hoping......

4 years ago

Reply from Zenernet

Hello Carole. We're sorry you had such a poor experience. I see that our team has been in touch with you via email and phone/voicemail about your deposit refund, and we are working to quickly get this resolved to your satisfaction.

Apr. 11th, 2022

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HP Cerritos, CA

Sales rep was excellent, so I decided to go with Zenernet, but after signing the contract, it has been a hell. I got 4 different project managers/concierge, none of them are responsive. After 5 months, we still have not got permit - it took two months to complete the design and then they sent permit application to a wrong city! When the city told Zenernet it was a wrong city, they sat on it for a whole month until I found out from my city no permit application has been submitted to my city. During this time, project managers told me permit process should go quickly, or they should get permit status in a few weeks - none of them were honest enough to tell me the truth or had no intention to find out the true permit status. They also ask me to pay 75% of the contract price even though they have not successfully pulled permit. The contract says the payment is due upon permit issuance. Had I known the project management was this poor, I would not have selected Zenernet. One other reason why I selected Zenernet was the customer review rating. Now that I am going through the poor project management process, I realize the timing of company review requested by Best Company is too early (i.e. right after the sales process completes, and their sales are great!), so the customer experience after the sales is not properly reflected in the rating.

4 years ago Edited March 25, 2022

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Ken White Lenexa, KS

I just had an excellent consultation with Mike. I appreciated his knowledge, professionalism and straight-talk. Mike was very open and honest about what was best for me.

4 years ago

Reply from Zenernet

Great to read this, Ken. Thanks for taking time to leave us this feedback.

Mar. 21st, 2022

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Josh Malmskog El Mirage, AZ

STAY AWAY! Giving this company a 1 star is more than they deserve. I was promised by sales that my solar would be installed in 2-3 months. It has now been 6 months and Zenernet cannot even get the plans approved. I live in a neighborhood with solar on almost half of the houses so getting solar installed is not uncommon by any means. Zenernet's plans for the city have been declined 7 times and they still do not have it approved! The people doing the actual work for Zenernet clearly do not know how to do their job. In addition, the communication from Zenernet is horrible and it's like pulling teeth to get anything done or get answers. The best thing I can do now is share my honest experience to help others so they don't make the same mistake of using Zenernet.

4 years ago

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Robert Porrello Aurora, CO

Robert was extremely knowledgeable and answered all of my questions. I came back several times with question and they were answered quickly and accurately.

4 years ago

Reply from Zenernet

Great! Don't hesitate to reach out if you think of any more questions, we want to give you all the info you need to make a decision on solar with confidence.

Mar. 15th, 2022

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S C Sunnyvale, CA

Before signing the contract Zenernet (Alex) was very nice and although the monthly final amount was more, I went with Zenernet instead of other vendors. Sky was promised to me and installation was scheduled for Dec end. It is March mid now and no progress. In the name of some PG&E limitations etc, they said there is delay a month back. How to keep customer at bay?. Keep changing the project manager that way new mgt will take time to understand and reply. Now the situation is even more bad as the previous mgrr did not respond to my phone calls either. In this musical chair finally the second mgr again got assigned as project mgr. Anyone before signing contract please have it in written and question these aspects. If something goes wrong within next 20 yrs am not sure how this company will cater if they dont pick up the phone before installation itself. After so much thought I am writing this review out of frustration as no progress is made in my case.

4 years ago

Reply from Zenernet

Hello. We apologize for the delays in completing your install, and we regret that some internal restructuring we've gone through since the beginning of the year has left you unsatisfied with our responsiveness. The purpose of this restructuring is ultimately to enhance our standards for communication with homeowners. We do stand behind our work and we want you to have confidence that we will be there to address any warranty concerns after your install is complete. We appreciate you patience and your honest feedback, and we're looking forward to getting your install finished and your system up and running.

Mar. 11th, 2022

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Chris Carlsen Tucson, AZ

Very friendly and very helpful at understanding all my options. We ultimately decided to hold off for a little, but will definitely revisit later this year!

4 years ago

Reply from Zenernet

Thanks for reviewing, Chris. Get in touch any time!

Mar. 9th, 2022

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M Mac Twentynine Palms, CA

I am still waiting for my system to be installed after six months of delays. The installation was done improperly twice (they don't have their own installers - they just outsourced it to random people who didn't even do the design of the panels right) including the system not being grounded (which is a huge fire hazard and a very basic part of the installation). The employees I worked with to get my project done keep quitting and changing, the inspection was booked twice and still hasn't happened (which has cost me thousands of dollars in delays). On top of all that, they were far more expensive than competitors. I went with them because I was promised the best level of service. It's been a complete mess.

4 years ago

Reply from Zenernet

Hello. We're sorry to hear about this experience. Please reach out with your name and we'd be happy to look into it for you.

Mar. 2nd, 2022

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Peter Lassetter San Rafael, CA

The initial meeting was a pleasant experience and did not come over as a sales pitch. Mike was keen I understood everything and took time to answer my questions.

4 years ago

Reply from Zenernet

No sales pitches here Peter, just education about solar. Don't hesitate to follow up if you have further questions. We'd love to work with you.

Feb. 22nd, 2022

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Tiffaney Castaneda Waterford, CA

The only thing good I have to say is that our salesman really tried to pull through for us but the company itself failed him and us miserably. We contacted them back in May and from end of July till mid Nov there was no contact telling us what was happening. I should have known something was up when they couldn't get our contract right. It took them 4 times!!! Each time I had to redo the information. Someone dropped the ball somewhere and no one cared enough to pick and fixed it. Our sales guy was our only contact. He emailed and called the company for us several times trying to find out what was going on. Nothing!!! I even called the company myself. They referred me back to my sales guy! Finally a friend of mine I went to lunch with told me she was so excited to have her solar up and running. I was floored. It took them 6 weeks!!! I asked her what was the equipment she was getting. She told me Generac. I was now beyond mad!! I went home text and emailed my sales guy and said I waited long enough and this is absolutely ridiculous. I cancelled my contract with them. Called Ben with Sunkissed Solar (a local might I add) who came out the next day and listened to me vent. He set me up with the exact same thing. However he said I didn't need as many panels as the this company was selling me. I ended up with exactly the same thing. $50 a month cheaper than what Zenernet quoted me and it took them 9 weeks to have me up and running!!! 9 WEEKS!! This was with Thanksgiving, Christmas and the New Year as well as the issues with government protocols with COVID!! I seriously was thinking end of Feb 1st of March with everything but nope, they got it done. Use a local provider that sells exactly what Zenernet does and will do a much better and faster job!!

4 years ago

Reply from Zenernet

Hi Tiffaney - we're sorry to hear that we dropped the ball on your project. We wish we could have helped you go solar and we are glad you were able to do so in the end. We regret the delays and appreciate your feedback - we always strive to deliver the best experience in solar, and although we were unable to do so in your case, we will do our best to ensure your experience isn't shared by future customers.

Feb. 5th, 2022

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Robert Rocamora Vista, CA

Rob H is pleasant and easy to deal with. Very knowledgeable with the product and explained to us in detail how the financial aspect works. Two thumbs up Rob!!

4 years ago

Reply from Zenernet

Get in touch if there are any other questions we can clear up. We'd love to work with you. Thanks for reviewing.

Feb. 1st, 2022

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Michael Mercer

Rob did a great job going over everything. I am not yet a buying customer but am very impressed with Zenernet thus far. If I do buy solar panels, it will be with Zenernet.

4 years ago

Reply from Zenernet

Thank you, Michael. Reach out if there's any other info you need to go forward, we'd love to work with you.

Jan. 21st, 2022

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Les Bird Chicago, IL

Provided everything you could want from any salesman: concrete information, transparency, honesty, and looking for ways to help. I would ask for his service again.

4 years ago

Reply from Zenernet

Thank you, Les.

Jan. 17th, 2022

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Dana Watkins Orange, CA

Worst customer service ever. Full stop. We engaged Zenernet in August, signed a contract, gave them $1000. It's now January, and we are no farther ahead than we were when we opened our wallet. We've been assigned a half-dozen project managers, who promptly disappeared right after receiving the email that introduced them as our new project manager. We couldn't get updates on our project from anyone; someone always had to check to see where the project was and then promised us that someone would get back to us. We finally, just today, said enough was enough. We're shopping for a new solar company--back at square one. After losing six months.

4 years ago

Reply from Zenernet

Hello. We're sorry for the turnover in our operations team that led to such poor communication. We are currently in the process of putting new processes in place in our operations department to ensure things like this don't happen to homeowners in the future.

Jan. 13th, 2022

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Nathan Wells

Once they have your money, they stop answering email or phone calls. It is a chore to get updates. My project is basically stalled. I'm in the middle of an install and am starting to have to consider finding a new contractor to actually finish the job.

4 years ago Edited December 17, 2021

Reply from Zenernet

Hi Nathan - we apologize for the delays and frustration. We have been in communication and are working to schedule completion of the remaining work on your installation. We appreciate your patience and look forward to finishing your project on a positive note.

Dec. 21st, 2021

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Bernie Williamson San Jose, CA

Zenernet has a lot of good reviews. Probably because they start asking for reviews prior to performing any work. Our experience with Zenernet has been a nightmare. We signed up in March and our panels were not fully installed until September. Even then, we had to ask them to come back to correct framing sticking out from under the panels. Their contractor fixed the problem on one side and left framing sticking out the other side. They also did nothing to prevent pigeons from nesting under the panels. Our roof is now covered with pigeon poop. Upon inspection of our roof, we discovered numerous cracked and broken tiles leading to, surrounding and even under the new solar panels. Further, tiles were removed from the opposite side of our roof leaving two holes for today's rain to poor into. Weeks have passed since we complained about the roof damage and no one has as yet come out to inspect or repair our roof. We now need to access the attic to inspect for water damage. In addition to the above, So Cal Edison has repeatedly rejected Zenernet's application for permission to operate the new solar panels. It's now December and we still do not have SCE approval.

4 years ago Edited December 15, 2021

Reply from Zenernet

Hi Bernie - we are sorry to hear about the poor experience and we are actively working to resolve your concerns. We are close to obtaining permission to operate from SCE and are working to schedule a site visit to assess and repair the tile damage to your roof. We will be in contact about these steps and look forward to getting your project completed to your satisfaction and ours.

Dec. 21st, 2021

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Jose Martinez Chula Vista, CA

Mr. Mike M displayed an easy to follow consultation. Straight to the point, very knowledgeable and understanding of what the costumer is looking for on a solar system!

4 years ago

Reply from Zenernet

Thank you, Jose - glad you found the talk valuable!

Dec. 3rd, 2021

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Robert McCormick Marathon, FL

Jack C was very helpful. I am considering going solar and had a lot of questions from installation to operation. Jack did a great job answering my questions.

4 years ago

Reply from Zenernet

Excellent! Don't hesitate to reach out to Jack if you think of any more questions. Thanks for posting!

Nov. 30th, 2021

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Bippy McMaster Fort Bragg, CA

We are in the initial phase of our solar project. Brian B was our consultant and he did a great job. We are so looking forward to getting up and going! Bippy

4 years ago

Reply from Zenernet

We're looking forward to working with you! Thanks for posting.

Nov. 19th, 2021

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Michael Klem Southlake, TX

The time spent was great. I received all the information I needed from Tara to make an informed decision. Tara was able to answer all my questions. Great job...

4 years ago

Reply from Zenernet

Thanks Michael! We're very proud of our energy consultants' informative presentations and we're glad we could help you make a decision you feel good about.

Nov. 19th, 2021

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Michael Crantree San Dimas, CA

This is the early stage in obtaining solar, but so far everyone has been great to work with, competent, it sounds like an excellent product and a good value.

4 years ago

Reply from Zenernet

Thanks Michael! We'll stay in touch to answer any questions you might have as you research and make your decision.

Nov. 18th, 2021

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Ken and Pam Angier Spring Hill, FL

Josh was so informative. He was pleasent, knowledgeable and took the time to make sure we understood what to expect. He made a very first good impression.

4 years ago

Reply from Zenernet

Thanks, Ken and Pam. We look forward to working with you more.

Nov. 15th, 2021

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Nice KIRK Erie, CO

I just signed the contract with Zenernet and am pleased with the whole process so far. Excellant presentation, very competitive price and excellant rating on line.

4 years ago

Reply from Zenernet

Thanks for reviewing! We're proud we could win your business and we're excited to help you take this step to greater energy independence.

Nov. 13th, 2021

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Craig Schechter Temecula, CA

Signed the contract with Zenernet in the first week of May and still do not have a working system over 5 months later. The sales experience was positive with the salesperson being very responsive when creating my proposal. But that was the only positive experience. Since then, it has been nothing but delays, poor communication, screwups and apathy from Zenernet. In choosing Zenernet you are then dealing with two separate companies Zenernet and whatever installer they choose. The first indication was a letter I received from the installer notifying me that they could place a lien against my property if they were not paid by Zenernet. The installer, Ecobright, was also located > 300 miles away from my home, so everything took a long time to schedule. The inspection took weeks to get scheduled after the install. On the first attempt the inspection failed due to incorrect electrical work. The 2nd inspection was scheduled for two weeks later. The inspector showed up, but the installer was nowhere to be found. On the third attempt the inspection failed yet again because the plans were wrong. That was ~2 weeks ago, and the 4th attempt has yet to be scheduled. It behooves me why a company that is in the Solar business can’t seem to get things right. When emailing the project coordinator and the installer I often received no responses. The project coordinator was replaced with someone who at least returns emails however nothing has improved. At one point in this saga, I was told by the installer that the installation was complete. This was confirmed by the project coordinator. The installer then showed up two weeks later unannounced to finish the installation which was news to me. I had to cancel my plans so the installer could get into my house. Zenernet was completely clueless of the status of what was going on with the installation. If you want to have a painless experience with Solar, I suggest you look elsewhere. In fact, I have friends who started Solar contracts with other companies such as Sunrun later than I did. Their systems have already been in operation for several weeks. I sit waiting with an expensive boat anchor on my roof with nothing but excuses from Zenernet. I am sure I will get a stock “I am sorry you had a bad experience” message from Zenernet in response to this. But that is what I would expect. Words but no actions.

5 years ago

Reply from Zenernet

Hi Craig,

We sincerely apologize for the poor installation process, particularly our lack of communication at key stages in your installation and inspection. While the solar installation process is complex and can take time, we should have done a better job keeping you in the loop.

Since you brought this issue to our attention, we've worked diligently to get your project to the finish line and we've maintained frequent communication. We've also reimbursed you for delays in the project timeline. We appreciate your patience and willingness to work with us to get your project back on track.

We regret the inconvenience and frustration we caused and we look forward to empowering your system and finishing this process on a better note.

Nov. 16th, 2021

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Theresa Cardona La Crescenta, CA

We had a consultation with Tara E. this afternoon. It was our first experience with solar company we found her very professional friendly transparent and relatable

5 years ago

Reply from Zenernet

Hi Theresa, thank you for your feedback. We are glad you found Tara relatable, one of our core values here at Zenernet is to ensure our homeowners have all relevant information concerning the process of going solar. We look forward to working with you!

Oct. 15th, 2021

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Jalan Manhattan Beach, CA

Very knowledgeable, friendly demeanor. Very flexible approach providing me with capacity, battery and panel siting options. Excellent use of modeling software.

5 years ago

Reply from Zenernet

Thanks for your review, we are happy you found the presentation informative! Please feel free to reach out to us any time you have more questions. We look forward to working with you.

Oct. 15th, 2021

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Stephen Muzio Oakland, CA

Had a consult with Brian B and really appreciated how responsive he was to my questions and his willingness to spend time looking at options that may work for our project.

5 years ago

Reply from Zenernet

Thanks for taking the time to leave us a review, Stephen! We're glad that Brian's presentation was so informative.

Aug. 30th, 2021

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Karan Tucson, AZ

Wonderful introduction chat. Mike was very thorough, patient, professional and quite personable. He took his time to explain things and answer my multitude of questions.

5 years ago

Reply from Zenernet

Great to hear that, Karan! We're happy that your questions were answered and that you had such a thorough consultation. Thanks for the feedback.

Aug. 20th, 2021

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