SunPower: Read 2,843 User Reviews From Real Homeowners

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Verified Customer

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Not Important Chicago, IL

So far so good, but I expected to produce my kW with full sun. Either I was over promised or they aren't functioning properly

5 years ago

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Stephen C. Duck Wilmette, IL

I have nothing to compare them to but that is expected. Installation was delayed six months do apparently due to a shortage of solar panels.

5 years ago

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Randy L Rieck Rancho Mirage, CA

Excellent product. If I had a question about anything, customer service was quick to respond with the answer.

5 years ago

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Robert Walkup Lafayette, CA

Nick B was very informative and professional. The install crew were very informative and professional as well.

5 years ago

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Doug Stark San Ramon, CA

I live in a fairly large home.PG&E was through the roof.My solar array has cut my energy costs by 2/3.Thats huge!

5 years ago

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Rich B. Vacaville, CA

Good product, experienced installation, friendly knowledgeable people and it does what wanted/expected.

5 years ago

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Jon VanDorst Ripon, CA

They were extremely easy to work with. The installers were professional and finished ahead schedule.

5 years ago

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Kristen Redlands, CA

Everything is working well so far. They are pretty responsible. Everybody is friendly and professional.

5 years ago

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Daniel Garden Grove, CA

The installation went smoothly and they are a good company with great equipment made right here in the United States.

5 years ago

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Namik Staten Island, NY

The installation process took one day and everything went smoothly and they completed everything on time.

5 years ago

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Jose Valerio Ridgewood, NY

2 months after installation I already have problems with the solar panels. My Sunpower Home Monitoring is saying One or more devices are not working properly. I've been waiting close to a month for someone to fix the problem. Sunpower keeps telling me they are trying to locate a service technician in my area.

5 years ago

Reply from SunPower

Hi Jose, we're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance.

May. 25th, 2021

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Malcolm Hyde Park, MA

I researched a lot of companies and I found that SunPower had the best product and they had a decent price.

5 years ago

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Anonymous Beaumont, CA

Our communication was very very clear, they were very honest and they always got back to me each step of the process.

5 years ago

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Mark Lake Havasu City, AZ

It took about three days to get it up and running. I'm happy with the system. It works well. I'm saving money and that makes me happy.

5 years ago

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Daniel Prescott, AZ

Customer service was on top of the whole process. They did a very good job of scheduling and everything.

5 years ago

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Tina Visalia, CA

The panels are neat and clean. There is not a bunch of piping running across my roof. It saves money.

5 years ago

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Benjamin Vacaville, CA

We’re happy with the product but during the installation we had an attic fire so I am not happy with the installers. The installation process was horrible. It cost me about three hundred thousand dollars in claims and we were out of the house for four months. It is working now and like the solar.

5 years ago

Reply from SunPower

Hi Benjamin, We apologize for the experience you had with us and the installation process. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Thank you.

May. 17th, 2021

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Francis Indian Wells, CA

Communication was very good with their support team. I am having difficulties with the internet connection now.

5 years ago

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David Friday Harbor, WA

It looks beautiful. The installation process was very efficient and professional. Their website is wonderful.

5 years ago

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Jeff Pepperell, MA

All works well. We’ve had great luck with them. It is very convenient to look up how much energy we use.

5 years ago

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Iwona Plichcinski Staten Island, NY

Best service ever, great customer service, updates every step of the way. Quick response for every question.

5 years ago

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Javier Baires Brentwood, CA

Well service and installation went well , the system is really good and is making what they promised to do

5 years ago

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Chris and Vilma Tang Concord, CA

Excellent services and product. Very happy we decided to purchased our solar system from SunPower and Ambrose Solar.

5 years ago

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Richard Ernst San Francisco, CA

the system has worked now for a year with no problems or issues. I can monitor production from anywhere in the world.

5 years ago

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John Rose Pelzer, SC

Good job, quality work, stayed on top of electrical utility to get things finalized. Kept communication s open.

5 years ago

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Peter Coarsegold, CA

Horrible company to work with. Sub standard installation. They want your money but could careless about what you want. Good luck getting service work out of them. They hire sub contractors for everything. The contractors the have in house are lazy and show up when they want to. Ridiculous company.

5 years ago

Reply from SunPower

Hi Peter, I apologize for the experience you've had with us. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. We will have a member of the Executive Service team contact you.

Mar. 25th, 2021

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Verified Customer

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John Goleta, CA

The installation went very well and they did a great job. I just had theSunPower certifier come out. He explained everything to me very well and it looks very sophisticated.

5 years ago

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Craig Plainview, NY

I chose to go with SUNpower because of good reviews, and the installation was very easy, and everything works smoothly.

5 years ago

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Erich Sarasota, FL

The installation process was okay. I haven't had any issues. The only problem with SunPower is that it's a little expensive.

5 years ago

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Vincent Jenels Schaumburg, IL

Correct expectations, high quality product and service, timely installation, and fantastic financing options.

5 years ago

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Matt Atwater Erie, CO

I like the product but still have not had issues resolved logging into the new mySunPower site and it has been dropped by the SunPower team.

5 years ago

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Verified Customer

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Ellen Picardi Plainview, NY

From my first sales experience to install was seamless. They made sure I understood everything that was going on.

5 years ago

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Debbie Kelley Millville, CA

Their customer service was great. They handled everything from permits to building and supplying materials.

5 years ago

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Harsh Cedar Park, TX

Awesome sale person and great product in the market. Price is little bit high but value for money is sure high.

5 years ago

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Sevilla San Francisco, CA

Great customer service! Dosie, Alex and Luis are excellent! They were knowledgeable and informative

5 years ago

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Robert Skinner Lake Havasu City, AZ

Good panels and excellent installation by exclusive dealers make SunPower superior to neighborhood dealers

5 years ago

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Suzanne Tani Orange, CA

They were professional, answered all my questions even after the install, got the job done within my timeframe.

5 years ago

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GREG D Bakersfield, CA

Top quality products, top quality installation, very personal and professional customer service/sales folks

5 years ago

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Craig Fisher Long Beach, NY

Quality and Professional, Great deals and Rebates, Quick turnaround on payment for referrals...all around great company

5 years ago

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Jeff P. Madera, CA

From first contact to final inspection (and even this reminder email) shows excellence in product and service.

5 years ago

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Marsha Fresno, CA

Easy to work with and understanding when a family medical emergency cause Us to postpone the installation

5 years ago

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Robert Miner San Juan Capistrano, CA

Completed the project on time without any concerns. NO PRESSURE!! Enjoyed working with the entire friendly crew.

5 years ago

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Thomas Amodio Erie, CO

I'm happy with the quality and performance thus far; still too early to gauge customer service and responsiveness in the event we encounter an issue.

5 years ago

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Verified Customer

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Jim Watson Pahrump, NV

The product works as required, however I wouldn't recommend the company that installed it, M&S electric

5 years ago

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Niki Altabudo Morongo Valley, CA

No Issues with them from signing up to have Solar Installed to the Completion and SCE Permission to Turn On!!!

5 years ago

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Alison Ogunleye Newhall, CA

Great experience, Super staff, quality product. Cannot say enough good things about my experience with them.

5 years ago

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Randall Polasek San Antonio, TX

Great technology and easy to work with starting with initial consultation all the way to installation.

5 years ago

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Judy Lake Havasu City, AZ

Great company to work with, they were here on time and completed the work as scheduled. Friendly and courteous.

5 years ago

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Randy Kayser Shafter, CA

They did what they said they would do, did it in a timely manner, cleaned up well and great communication

5 years ago

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Robert Wallen Lavallette, NJ

Had power failure tesla battery was depleted and the sun came out. Panels did not generate any electricity for the house

5 years ago

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