SunPower Reviews
9.9
Overall Score
Amelia C Mobile, AL
SunPower makes saving money and saving the planet so easy. The employees did a great job explaining how my solar system for house works. I've saved so much money on electricity!
4 years ago
Reply from SunPower
Amelia, we are so thrilled to read about your solar savings. We appreciate the feedback regarding your wonderful experience with our team and are glad they were able to explain everything about your system. Thank you for helping us change the way our world is powered!
Jan. 28th, 2022
Mahtab Sohrevardi Van Nuys, CA
I had the first meeting in May of 2021 with the sales agent and the contract was signed then. We are in Oct now and still no solar electricity yet. There is a lack of management, planning... no supervisor ever contacts and update you about what is next. I have to call and text or email "too many times" to have my project rolling. I am so nervous even after this project is done, how the customer service would be in case of repair or any technical issues. If I go back, I would not choose them and I do not recommend them to anyone.
They also increased the cost of my project by 9k. Their excuse was the city decides to instal the panel in a different place. We all know most contractors the trick or first proposed price and the real pricing. They first offer a reasonable price but then later on they pretend that it is out of their hand. A professional company would sent a professional person to assess and evaluate, estimate the price by knowing the setting and where and how the box should be installed. Even as a doctor myself, I have learned now that the electrical box has to be located closest to the city electrical pole. How did they not know it before they gave me the price other than it was only a trick to signed me up as a customer. I do not recommend this company, and I am very nervous about the future of their customer service.
The worst part is there is no one that you can talk to....
5 years ago
Reply from SunPower
Hi Mahtab, I apologize for the experience you've had with us. I would love the opportunity to restore your confidence in SunPower. I will have an executive support specialist contact you to help take care of this matter.
Sep. 29th, 2021
Carissa Ruiz Phoenix, AZ
When it works we save $$$ unfortunately it doesn't seem to work when we need it the most during our Arizona summers...
The first summer in AZ with it the inverter broke and of course we didn't know until a $600+ bill from aps came (on top of the $127 we pay Sunpower). It takes them days to send someone out to inspect the unit, then another few weeks to get the inverter, then to get someone out to replace the inverter... Let's just say we had 3-4 months of $600+ bills in 2020, which would be normal if we weren't paying for solar but we are. After multiple attempts to get them to make things right, they finally reimbursed us the monthly $127 during those months that we weren't using Sunpower due to the broken inverter. Once the inverter was replaced things seemed to be going amazingly. We were receiving the minimum $20 aps bill that we expected as well as paying our monthly $127 to Sunpower. Until July 2021 (AZ summers have been in the 100 degrees plus for 2 months now) suddenly our bill jumped to 500+ Customer service can be helpful but are limited to what they can do by their company, the company has no urgency on seeing what the problem is... it is up to you to try to understand yourself. Let's just say we don't know why our bill is so high and has been the past 3 months, but it's a waste of time to call and try to get answers.
Bottom line if it works it's great, if it doesn't it's not likely you'll receive much assistance in finding out the reason.
Side note, if an inverter breaks they cover the inverter cost as we leased it, but there is no compensation otherwise. We just have to be prepared for a $600 aps bill anytime.
5 years ago
Reply from SunPower
Hi Carissa, thank you for bringing this situation to our attention. I am discouraged to hear of your negative experience. Providing excellent customer service is our main goal and I will have one of my support representatives contact you to better understand your concerns and work towards a positive resolution.
Sep. 16th, 2021
David Shapera Sun City West, AZ
Just heard from SunPower that they will not be able to send out a tech until Sept 9, 2021, as one of my two inverters is not working. Thus, my panels are generating about half the power designed for. It is ARIZONA and 110 degrees! I have had the system for eight years without any heartache. Something is wrong when a company can't service it's leased products in a timely fashion. Six weeks down time is unrealistic. If there service department is that overworked, then for crying out loud hire more people. Now I am glad I decided not to get involved in their battery storage as one can only imagine how long it would take to service that. I am not a happy customer.
5 years ago
Reply from SunPower
Hi David, I apologize for the delay of your repair. Please expect a call from an Executive Support Specialist to look into this further and provide a higher level of service. Thank you for bringing this to our attention and we look forward to speaking with you.
Aug. 9th, 2021
Skip88 WA
Sunpower has been outstanding for me so far I have a cabin way up in the woods and if it wasn’t for sun power I wouldn’t have electric or heat to stay warm. It’s by far the best investment I’ve made in along time..
5 years ago
Jessie ,
Best price and our sales person was excellent he was very knowledgeable and no pressure and Maria my contact was very sweet and helpful After 5 estimates we went with sun power and seems like the best solar panel
5 years ago
Nichole R McDermott Mount Royal, NJ
Everything was good up until installation day. The team that installed my solar panels were unprofessional and messy. They cracked my ceiling, ruined my landscaping and left garbage behind. I was very happy up until this point. They did send someone out to fix the ceiling but communication was very sparse. I constantly had to reach out to people to get answers.
5 years ago
Blaine Van Ausdeln ,
Very good. Timely and professional installation. Good warranty (not clear what it actually covers). Good workers, precise and neat. I would do it again except for 1 small thing. It appears the sales and support people are one and the same. We did pay upfront and not lease, but that should not be any excuse for their curt attitude, bordering on rudeness, when questions arise. First off, they tend to ignore you (take the money and run?), then when they eventually answer they are seriously reluctant to give help until they are absolutely sure they wish to help. They tend to be scornful of any suggestion their system is not 100% operational. Their server is frequently down, and they never tell you. Frankly, their customer service is abysmal. It may be arrogance, as they are consistently number one in review ( some seem generated by employees, a too common practice) So buyer beware, if you wish good followup and good customer service, go elsewhere for your solar needs.
6 years ago
Reply from SunPower
Hello Freddie, we apologize for your negative customer service experience and would like to review your concerns further. We value your business and want to ensure that any equipment issues are addressed. Please send me a direct message with your contact information so that we may further assist.
Sep. 25th, 2020
Stephen Auer Los Angeles, CA
The company is very responsive when issues arise. Once the work is completed, there is excellent follow- up to ensure the issues have been resolved and the customer (me) is satisfied.
6 years ago
Karen Leominster, MA
There were many hiccups in the installation process. The sales person told us that SunPower would put in a new 220 electric box, but when the contractor arrived we were told that it was not on the work order. We finally got the 220 electric box, but it took several phone calls. We were told that it would be a 2 day project and it became a 4-5 day project. The inspection had to be 2 different times as the city had to do 2 inspections and the solar installation group did not know that 2 inspections were needed.
6 years ago
vinh Nguyen Romeoville, IL
My contract has been signed on 08/28/2019 and the panels were installed 4 months ago but nothing I got from Sunpower yet, it was almost a year. I want to ask when I can use the power supplies from Sunpower? Please check and see what is happening?
July 5, 2020.
6 years ago
Lawrence Coletta Milford, MA
Very well built panels, terrible monitoring site. We have had these panels for two years. It is a 10kW that is delivering an average of 12mW/yr. We track our performance with a SolarLog which is needed to ensure that our SRECs are correct. The SunPower monitoring site worked poorly at first and now mostly not at all. Example, today we are currently running at 9.8kW. I know this from the SolarLog site. The SunPower realtime shows 0.2kW for production at the same time. We were told that we could track power productions vs power used, total fabrication until they hire someone to repair the site.
We invested a lot to make this 1978 hummer of a house into a hybrid and a good monitoring system would go a long way to keeping it efficient. Too bad we didn't get that with the SumPower panels. Our installer, BluSel, is fantastic. They have tried everything possible to be sure the install didn't have any issues. This rests solely on SunPower and their neglect of this aspect of their business. I have 45 years of experience as a vender to the solar panel industry, these are good panels. Too bad after install support is non-existent from the factory
6 years ago
Jerome Gilman New Windsor, NY
I have had my solar panels for 6 years and my solar panels stopped working. I rent my panels from SunPower who provides all the maintenance and operation on them. SunPower sent out a third party contractor who diagnosed the problem as a defective power inverter. The contractor said that it should take should take about two weeks to get the parts and a day to replace the inverter. It has been three months and my power inverter still has not been repaired. I have called both SunPower and the third party contractor numerous times to get a status update and each one blames the other for the delay. UPDATE: Parts were finally received by the contractor to make the repairs (after more than two months since the contractor informed SunPower of the problem). However, I strongly believe that if I had not made repeated calls to SunPower concerning my problem, nothing would have been done.
6 years ago
Reply from SunPower
Hello Mr. Gilman, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback
Mar. 19th, 2020
Kevin M Manteca, CA
Great personnel, great service. After the sale, they found better panels at better price, called me, cancelled the old contract and gave me the new panels at a better price! Who does that??? Use these guys!
6 years ago
Bob Hutton El Cajon, CA
Had my SP system for 7 years as a100% prepaid lease. At first they were excellent with customer service and would call or email if system wasn’t performing or reporting in so they could monitor.
Customer service and their performance guarantee has since severely degraded. Can’t get call back even when promised by representatives. I’ve called so many times I can’t count them all. I’m now approaching 4 months with a defective system and no means of monitoring or knowing if system is even producing power. Instead I’m being told they can’t get the parts needed to make repairs and they can’t even estimate when they might get the parts!
Makes me very suspicious and concerned that they are having financial problems and are possibly about to fold. Could this be the reason suppliers have stopped shipping parts?
Suggest any potential customers carefully evaluate the financial stability of SP or any solar company that they may be considering.
6 years ago
Reply from SunPower
Hello Mr. Hutton, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Dec. 30th, 2019
Bill W Sun City, AZ
Sun powering my opinion has the most innovative product. But having the most innovative product doesn’t mean it is the best pro duct overall. You also have to look at Reliability , Customer service and if they monitor your system. I have had this system for 3 years and have not gone 12 months without a failure. My system is down again! After two years the inverters went out and had to be replaced. Six months later, where I should be producing 60 kilowatts I’m getting 6. I had to call them, so if they had the ability to monitor my system why couldn’t they call me. Systems been down a week and five days and still no call. Last time I had to call the local repairman to set up an appointment time, I guess they learned there lesson this time they will not give me there no. I will say when this system works it works well. When a service person come out to work on the system they do a great job. They should be able to show up in a timely fashion. I would LOVE to recommend Sun Power to my friends, but I can’t, I have been down three times in three years the last time was down for over three months. Let’s see how long it will take this time.
6 years ago
Reply from SunPower
Hello Bill. I'm discouraged to hear of your negative experience. I would like to look into this matter further. At your earliest convenience, please send me a private message with your contact information and your address. I will have an executive service specialist reach out to you to discuss your concerns in details. We appreciate your time and value your feedback. Thank you,
Dec. 13th, 2019
Maria Chula Vista, CA
SunPower is a great company to work with if you are going solar. I am very happy with my decision by choosing them. Since then I have seen the cut in energy costs and we also are helping the environment.
6 years ago
Annette Pasqualone Pensacola, FL
Derek was very efficient, knowledgable and thorough. However, I have decided not to go with solar at this time.
If I change my mind in the near future, I will definitely call.
7 years ago
mTo Phoenix, AZ
Just filled out the paperwork for a system and at this time I can say I thought the salesperson Doug seemed very knowledgeable about solar. We'll have to wait and see about the rest, as I have nothing else to go on at this time.
7 years ago
Jack Cupertino, CA
Our SunPower system was installed by ProVoltz who at the time was a full service company for SunPower systems. In June the SunPower monitoring system failed to notify me or the company when it stopped generating power. Apparently the monitoring system has been designed with no ability to notify anyone about problems. I happened to notice a light that flashed amber periodically on the Inverter a couple of days after the failure. I followed up by checking to find we were not getting any power generation. I immediately called ProVoltz but after a couple of days I never received a call back from their office. I still had the cell number for the owner of ProVoltz and called him directly. Then I found out that he now only does sales and I must go to Sunpower directly for help. In the meantime I had found the inverter was displaying the message “Error! Int. Error E031”. With a few quick internet searches I learned this is a common failure mode with our model of inverter and it requires that the inverter must be replaced. My nightmare started as I began my journey with SunPower support. In my first call to the 800 help line the person answering did everything possible to try to send me back to ProVoltz. After 20 minutes with me insisting that the owner of ProVoltz told me my support must come from SunPower they finally opened a case and said someone would call to set up an appointment. In a couple of days a scheduler called and said the first available appointment would be a month later. When that appointment took place the technician spent 45 minutes to determine that the inverter needed to be replaced. One of the reasons everything takes so long is that the customer facing individuals don't seem to know much and have no authority to do anything. They are constantly calling someone else at every step to find out what to do next. I was then told that the replacement inverter had to be ordered and it would take three to four weeks for it to arrive. I waited a month and heard nothing. I have now called the help desk again and, only after asking to talk to the person's manager was I promised a call back from scheduling in a couple of days. I have lost two and one-half months of power generation in the most productive time of the year and I am still waiting. Clearly SunPower has no regard for their existing customers. This is the kind of service I expect on a $200 computer, not a $24,000 solar system.
7 years ago
Reply from SunPower
Hi Jack, I apologize for the experience you've had with us. I would love the opportunity to restore your confidence in SunPower and provide a higher level of service going forward. When you have a moment, please send me a private message with your contact details.
Aug. 30th, 2019
Linda Fuller-Houston Hamden, CT
The workers were very professional and seemed to have knowledge of the work that they had to complete.
I didn't expect the start-to- finish to take as long as it did. At one point I was getting frustrated and somewhat disappointed with SunPower. At last, things worked out.
7 years ago
Reply from SunPower
Thank you for choosing SunPower, Linda. Sorry to hear there were delays, as normally the process takes an average of two months, but glad to hear everything worked out.
Aug. 5th, 2019
Clayvon Countryman Jr Tolland, CT
I’m impressed with the panels provide and we have noticed a huge savings. Everyone from the beginning of the project to the end. Kept us we informed as the steps happened. Thank You.
7 years ago
Reply from SunPower
Thank you for choosing SunPower and congrats on saving money by switching to clean solar energy.
Aug. 5th, 2019
Edwin Bates Gaylordsville, CT
Installed in one day. Installed by sunpower techs. Very nice people. Nice clean installation. Working great.
I contacted energy geeks. They coordinated everything. A+ for both companies
7 years ago
David Los Angeles, CA
Great service, helped with the paperwork for filing, installed system professionally and my electricity bills have been reduced to just taxes and connection fees! Also with net metering i am generating some money too.
7 years ago
Michael Murrieta, CA
Michael was very thorough with the setup of my SunPower solar system. He gave me expert advice, taught me how to read my charts and how to efficiently use my power. Overall, he’s a great person and does a great job.
7 years ago
William Tracy, CA
Bruce was great in explaining the solar system and components as well as setting up the app. Bruce was friendly and professional. He made sure we had all our questions answered.
7 years ago
Reply from SunPower
Thanks William!
Jul. 10th, 2019
Darren Simi Valley, CA
Very good company to work with. On point with their plans, timings, and consistent work. Communication is clear, amd.explained through the process. The panels.look amazing, clean work.all around. Thank you
7 years ago
Reply from SunPower
Thank you for choosing SunPower, Darren
Jul. 10th, 2019
Sheila Sanchez Fallbrook, CA
Our Sun Power experience was great! From meeting with Mike B, Jessica on the phone and emails, to the installers. The crew that did the work was very professional, courteous, and speedy. The job was completed to our satisfaction. We won't hesitate to recommend SunPower!
7 years ago
Reply from SunPower
Thank you, Sheila! Congrats on going solar and we always appreciate referrals.
Jul. 10th, 2019
Manuel Fagundes Los Banos, CA
My wife and I are very happy with our sun power so this way I’m not always after her why is this light on and having the pool it does help my bills been very low just because I have stove gas dryer gas God bless you all
7 years ago
Reply from SunPower
Thank you, Manuel. We're glad to hear going solar is giving you the freedom to use the electricity you need at home.
Jul. 10th, 2019
Cynthia Spencer El Cajon, CA
I am writing this because we are very dissatisfied with the service we have received from SunPower Solar customer service.
We really do like our solar panels, which were installed in 2015, but for whatever reason, SunPowers customer service has become "HORRENDOUS". Anyone thinking of installing solar, should think long and hard before using this company. I should make it clear, that their product is good, but their service is terrible, and I am not referring to the men working in the field, just all the office employees you have to deal with.
Between November 2018 and April 2019, our system has gone off line twice. On November 28, 2018 we received an email stating that we would be receiving a pre-paid MasterCard for $330.00 for compensation, then shortly after that we would receive another for $300.00 for our inconvenience.
This email was received after the first time our system went down. Absolutely "0" restitution was offered after the 2nd time it went down. Originally we were OK with that, but now we "Are Not"
Because we never received the 2nd card, and that is where all our problems started. Almost 6 months and 5 phone calls later-----Still Nothing.
All they do is switch you from one person to another, and you have to explain the whole problem over and over again. They are forever putting you on hold (one time I actually waited 55mins before they picked up again). I have asked to speak with a manager many times and that is impossible. Every time I called, I was told "they are all in a meeting" go figure!! The highest I ever got was a case manager (I won't mention his name on line) but he lied to me, more then once. They are just playing games, and hoping I will give up!
7 years ago
Reply from SunPower
Hello Mrs. Spencer,
I’m so sorry to hear about your experience with our customer service team. We strive to provide the best possible service. It is only through feedback such as yours that we can improve upon the service we provide to our valued customers.
I understanding that you have been in contact with an Executive Service Specialist, Sofia. I’m pleased to hear we were able to rectify the compensation issue and fully address your concerns. I hope that our actions have restored your faith in SunPower. If you have any further questions, please do not hesitate to reach out to us. Thanks for helping us change the way the world is powered!
I’m so sorry to hear about your experience with our customer service team. We strive to provide the best possible service. It is only through feedback such as yours that we can improve upon the service we provide to our valued customers.
I understanding that you have been in contact with an Executive Service Specialist, Sofia. I’m pleased to hear we were able to rectify the compensation issue and fully address your concerns. I hope that our actions have restored your faith in SunPower. If you have any further questions, please do not hesitate to reach out to us. Thanks for helping us change the way the world is powered!
Jun. 21st, 2019
Zainab Aderounmu Long Beach, CA
My experience with sunpower capital plc is very negative. We sincerely regret having solar. I've had the solar system for two years and our roof started leaking about 3 months ago. The customer representatives are inexperienced, rude, and very unprofessional. They claimed the roof leakage is not related to the solar panels, but they sent an inspector who reported that panels should not have been placed on the weak roof.
Please verify before you install solar, so you don't have headaches like us. We want to discontinue this solar so badly, but they claimed it's impossible due to the contract.
May God have Mercy.
7 years ago
Reply from SunPower
Hello Zainab Aderounmu. I am discouraged to hear of your negative experience. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback. Thank you!
Apr. 1st, 2019
Anthony F. Austin, TX
Very knowledgeable and friendly staff, this will help me make a decision very soon on purchasing solar. I like how the solar panels look very sleek and will look great on my new home! Thanks again.
7 years ago
Reply from SunPower
Thank you for choosing SunPower, Anthony. If you have any questions during the process, don't hesitation to reach out.
Jan. 25th, 2019
Brittany Austin, TX
We have nothing but good things to say about SunPower. Everyone we spoke to was courteous and went out of their way to help. Would definitely recommend to anyone looking for the products.
7 years ago
Reply from SunPower
Thank you, Brittany!
Jan. 25th, 2019
jay hine Southbury, CT
Sun Power was great to work with. My system is up and running for approximately one month. I my first billing cycle has not been processed yet. I am looking forward to seeing the results
7 years ago
Reply from SunPower
Thank you, Jay, for choosing SunPower.
Jan. 25th, 2019
Sarah Harris Rockville, CT
From the beginning SunPower has been able to help us whenever we needed it. Everyone that I have had the pleasure of dealing with has not only been helpful, but caring compassionate and quick to respond. Especially Becky S!
7 years ago
Reply from SunPower
Thank you, Sarah.
Jan. 25th, 2019
Paul Hembrook New Milford, CT
Initial meeting to review the system and what we needed was great. Install went great. Follow up meeting with Miguel after install brought our understanding of the system to a great level.
7 years ago
Reply from SunPower
Thanks Paul! We hope you enjoy making your own clean energy in the coming year.
Jan. 16th, 2019
John McGaughan Watertown, CT
Sales was very helpful getting the best option.
The install was quick and the lead person was very helpful in explaining how things work and making sure everything was going to my liking.
7 years ago
Reply from SunPower
Thanks for choosing SunPower, John.
Jan. 11th, 2019
Alan Hester New Britain, CT
My experience was pretty good from the start of project to the end. My coordinator Rogar was excellent, always answered all my questions and would include the right person if he was unsure on something. I give Roger a 5 star rating. Thanks again
7 years ago
Reply from SunPower
Thank you for your feedback, Alan!
Jan. 11th, 2019
Paola D'Ottavio Mullica Hill, NJ
Overall experience from Lexi in Customer Service and Jay D thoroughly explaining the product to the process we are very satisfied in the company we chose for our solar panels and would recommend them to anyone.
7 years ago
Reply from SunPower
Thank you for choosing SunPower!
Jan. 7th, 2019
Lee Staten Island, NY
SunPower was a good company to work with, however the process was long. We were suppose to have installation by end of June. Installation happened in Early September. Also, we had two managers for the project. The first one would take a while to respond to emails and then was gone one day. The new manager was better.
7 years ago
Reply from SunPower
Thank you for choosing SunPower, Lee. Sorry to hear there was a delay but glad you went solar and are helping to change how our world is powered.
Dec. 31st, 2018
Bill Phoenix, AZ
My system stopped working . Took 4 weeks to get someone to look at. Then no call back to tell me what’s wrong . I called several times and I’m told the report is being reviewed. Asked for someone to call me to give me time frame for repair , no call yet. It’s been close to two monthes and no timeframe . All I get is out technical department is reviewing to determine what’s wrong. Pretty sad since there are only two components panels and inverter and one or both are bad needs replacing. Sun Power suppose to be experts but can’t figure out what’s wrong . Run do not lease from this company. Customer service is a call center oversees so only scripeded answers. Time for a attorney since they still want me to
Pay my lease payments
7 years ago
Reply from SunPower
Hello Bill, We're very sorry to hear you've had issues with your system that haven't been resolved. Please email me at with your account name and case number if you have it so we may assist you.
Dec. 19th, 2018
Daniel Duffy Fresno, CA
We were extremely disappointed to find that after spending $50K on solar, SunPower initially did NOT deliver the all black panels that you show in all your ads. Instead, you delivered newer, slightly more efficient panels, with a white grid, that do not have the black, clean look of what you show in almost 100% of your marketing and advertising. The local dealer was helpful in swapping them out but the entire situation never should have happened. SunPower (corp - not your local dealers) is not being honest in it's advertising when you show one thing and deliver another panel that looks not as clean. If the newer panels are your new standard, then THAT is what you need to show in all your advertising. Additionally, we'd asked for a system that would get us to net $0 but we're still paying PG&E $100/mo and an annual payment of $1200 on top of that. To get the system properly sized, we'd need to spend another $3K to buy 2 more panels (and no, not just to compensate for the change in 6 panels which are slightly less efficient). Frustrating.
7 years ago
Reply from SunPower
Hello Daniel, I see that we've assigned a case manager and given your case our highest resolution priority. Please email me at if you haven't heard from the team yet, and I'll make sure someone gets in touch with you as soon as possible.
Dec. 12th, 2018
Ken Overman Cottonwood, CA
My SunPower has been installed for 10 Months now, and has been working wonderfully! I am so pleased with the design and its great knowing that I have the top of the line product, with the greatest warranty on my roof!
7 years ago
Reply from SunPower
Thank you, Ken!
Dec. 12th, 2018
Stephen Wilder
My panels were installed in November of 2015. I was told that they were top-of-the-line. After all was installed, it was inspected and it turned out that all the electrical panels/inverter in the basement had to be moved because they were originally installed under a drain pipe.
I have since had periodic problems with the inverter, losing several weeks of power production over the years. I have been promised that it would be fixed, but it hasn't. I have been promised compensation for the lost days of production, but I haven't received anything.
Third, my production has fallen off considerably. I was told that production decreases by about 1% per year up to a max of 10%, but my production has fallen off way more than than projected.
The people I have dealt with have been very nice, but their failure to follow through it completely frustrating. I would not recommend this company
8 years ago
Reply from SunPower
Hi Stephen,
We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Hillary
We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Hillary
Oct. 9th, 2018
Ronald Summers El Centro, CA
When I first started with Sun Power some of my panels were not hooked up. After three month they got them hooked up to deliver power to me. A circuit breaker pops everytime my unit reaches 8KW. I have to reset it so I called them. They told me someone would call me in 5 to 10 days. Still no one called me. I called them back and they told me they would get right on it. Three days has passed and still no one called. I spent an hour on the phone trying to reach them. They have to contract some other solar company to repair my system. Do anyone know how to get from under there contract for the type of service they are providing?
8 years ago
Reply from SunPower
Hi Ronald, I'm sorry to hear about the problems you've encountered. I will contact you within 24 hrs. to help address this issue.
We appreciate your business and truly value your feedback.
Best regards,
Jeremy
We appreciate your business and truly value your feedback.
Best regards,
Jeremy
Aug. 30th, 2018
Robert Washington, MI
Junk, absolutely and simply. Avoid this company at all costs. There microinverters fail at an unbelievable rate and I believe they are in the 3rd generation of supplying this horrible equipment. After you pay continually for repairs it ends up costing you to have solar, not to mention the dramatic outlay. To sum it up, SunPower is a company not ready for prime time. Have read reports the microinverters come from China and judging from my failure rate I would not be surprised!
8 years ago
Reply from SunPower
Hi Robert, thanks for your feedback and I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. -Thank you.
Jul. 30th, 2018
kelly del Woodland Hills, CA
I am a leasee of a Sun Power lease and have been happy with them over the past one year of lease. I feel my product is excellent and an excellent warranty.. I have had only superior customer service and would highly recommend to anyone who wants a solar lease.
9 years ago
Susan Guire
I have had Sunpower solar panels for 5 years. They guarantee production for my panels. If production is less than the guarantee, no questions asked they provide a refund check for the difference. I have had great customer service for any issues both from the front office and the repair person.
9 years ago
Scott Allen Santa Cruz, CA
Customer service and accounting is shopped out to people in the Phillipines...and they do not have the same business mentality as American employees...too "robot like"...extremely difficult for them to get accounting issues resolved...it took almost a year to remove an erroneous finance charge from our account....$2.82 that was not a valid charge stayed on our account for 10 months...and the way their system is setup everytime we ordered materials the shipment would always get put on credit hold...the fact that these outsourced accounting people were like robots and couldn't grasp the concept of making sure customers receive their orders in a timely manner...completely unprofessional...leave messages and noboby calls back...send emails that get ignored...just horrible customer service
9 years ago
Ernesto Lozano
I love the SUNPOWER X-22-360 solar panel. The panels are probably the best in the business, I`m very happy with them. The installation company that's where a problem may occur, like with me. Make sure you double and triple check and choose the right installation company.
9 years ago
