SunPower: Read 2,843 User Reviews From Real Homeowners

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Verified Customer

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Winston Alleyne Brooklyn, NY

It generates more power than I need every month I'm giving back to the grid. the app is easy to use and understand.

6 years ago

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Steve Steinberg Ellington, CT

They have delivered everything they said they would and more. They are a great company to work with.

6 years ago

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Patt and Bob Salisbury Albuquerque, NM

Performance is perfect. We are in our third year of basic PNM charges every month. Couldnt be better

6 years ago

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Arlene Pfaff

If there have been any problems or any questions, customer support gives a quick response to us right away.

6 years ago Edited September 14, 2021

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Verified Customer

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Joe Steffen

Great group of employees that I interacted with -- and a GREAT solar installment working everyday!!!

6 years ago

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They did a good job for a good price. They were very professional and kept me well informed thorugh the whole process.

6 years ago

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Sean D

After consulting and researching several companies, Sun Power via CertaSun offered the best product and options

6 years ago

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Verified Customer

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The BEST solar company out there!

Everyone has been pleasant and courteous, and the work was done professionally and at no inconvenience to me.

6 years ago

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An informed user

their attentiveness and quality is good, but there is a lack of coordination with the power company's solar power generation monitor

6 years ago

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Karen S

Very happy with Mark, the salesman to the gentlemen who installed the solar and customer service. Best ever

6 years ago

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Cynthia Sharp Port Jervis, NY

Ease of dealing with company representative. Ease of completing paperwork. Ease of completing project.

6 years ago

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Atul Chandler, AZ

My experience was really good but I think there are some opportunities for improvement in terms of communication, insight of the mechanism etc.

6 years ago

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Sheryl Jones Desert Hot Springs, CA

Great performance, great support, great sales staff. Handled everything with minimal effort on my part.

6 years ago

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Steve Freitag Palm Springs, CA

Answered all our questions and did a great job in every respect! Installation was even faster than expected.

6 years ago

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M. VanDyken Olivehurst, CA

Great product, and great service. The solar panels look fantastic on my roof, and they were installed crazy fast.

6 years ago

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T Matley Berkeley, CA

Only used their equipment, installed through approved vendor. Very satisfied with equipment solar production

6 years ago

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MB San Jose, CA

Panels are working well -- and when I had a question on monitoring, I received a call back within an hour

6 years ago

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Jim Carlsbad, CA

Easy contract process. Fast, efficient installation. Great performance, ie production exceeds estimates.

6 years ago

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John from Babylon Babylon, NY

Great process from start to finish. Up front and honest. My system looks and performs better than expected.

6 years ago

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JimHry

the product is working well at this time.the system was just connected to on energy provide in Feb. of 2020

6 years ago

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LarryI

Solar panels work very well, but the monitoring system needs some work. Not getting correct reading from consumption meter.

6 years ago

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Alain Yotnegparian

Excellent high performance panels.They perform better then the other manufacturers i am familiar with.

6 years ago

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Chuck

SunPower has the best technical solution that is integrated with comprehensive manufacturer warranty and support.

6 years ago

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Dave

Clearly the most qualified technicians and sales rep with the very best product among all the competition

6 years ago

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DSJ

Thoroughness, ease of working with. Staff goes extra mile to be sure all is correct. Promptly addressed minor issue.

6 years ago

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A Happy Customer

They Installed everything in a Fine Maner and no debris where left on my property when they finished

6 years ago

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RHot

Performance of the panels are good and a received defective microinverter notification and replacement.

6 years ago

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Anonymous Warrenton, NC

Always there when you need them. They system is top notch. Energy bill has gone down significantly!!!

6 years ago

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Joseph

The best panels from the best company, the installers from Ambrose were very professional throughout the process.

6 years ago

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Jason

Sunpower has an awesome product and excellent customer service. Highly recommend Esmay Electric for installation.

6 years ago

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Bob

Great products and work great. Output is fantastic. I haven't paid a electric bill for over a year.

6 years ago

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Rich C

Solar installation has a lot of steps, and SunPower did a really professional job navigating us through the process.

6 years ago

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Mike Strong

They truly care about the customer and providing the absolute best service. Not to mention their honesty.

6 years ago

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Steve M.

Great product great service, I had a problem with the panels and they were out and had it fixed within three days

6 years ago

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Pete Capra

Quality of work in regards to appearance on roof to the clean install using the breaker panel for monitoring

6 years ago

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Galen Workman

Equipment seems to work well and they are recommended by installers we trust. Their app to track production is weak and needs improvement.

6 years ago

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Lisa McNeil

Cgreat customer service, outstanding response time...my solar project was completed Way Ahead of time promised!

6 years ago

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Joe Gattie

Customer service and their product follow through and follow up. The price was good as well as the financing.

6 years ago

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DON

good product and great service did what they said and followed thru that the whole experience was good

6 years ago

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Richard Los Banos, CA

Panels seem to work good, the app for the phone doesn't work to good. One day it works and other day nothing.

6 years ago

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rt in San Antonio

Installer was very proffessional, panels are top quality and high efficiency, and warrantee excellent.

6 years ago

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Pam Seng Fresno, CA

Because they are good with no problems. Always keep us informed about things to come. Enjoy working with them.

6 years ago

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Thomas Edison San Clemente, CA

nobody perfect a couple minor glitches getting together with JCPL about connecting service should by now know all the gigs frim electric co.

6 years ago

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Scott Ridout Placerville, CA

Professional and courteous only issue we had was during installation my wife's flowers were trampled. It was resolved

6 years ago

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Steve from Weston Connecticut

Industry leading technology, efficiency, and warranty. Beautifully designed panels. Excellent install crew.

7 years ago

Reply from SunPower

Thanks, Steve! Glad you appreciate our attractive panels :)

Mar. 1st, 2019

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Verified Customer

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energy concepts in Fresno Ca.

after all my research their design with the micro inverters is superior to the other panels on the market

7 years ago

Reply from SunPower

Thank you for choosing SunPower.

Feb. 6th, 2019

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Tom Santa Barbara, CA

They installed the panels incorrectly and it lead to some flooding in our attic. Our plumber showed what happened but they denied everything. Part of our contract calls for them to wash the panels at least once a year. They've never done it since installation.

7 years ago

Reply from SunPower

Hello Tom,
Would you mind sending me a private message with your contact information? I would like to look into this further for you and provide as much assistance as we can to get your issues addressed.

Jan. 18th, 2019

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Verified Customer

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s h roe Hamilton, NY

Panel system works well; hard to understand their home office agents. I rate their local contractor, ETM Solar as superb.

7 years ago

Reply from SunPower

Thank you!

Dec. 19th, 2018

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Verified Customer

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Paul La Quinta, CA

Met all my expectations for a solar system. The system has performed perfectly for the last 5 years.

7 years ago

Reply from SunPower

Thank you, Paul!

Dec. 12th, 2018

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Kevin Davis Bakersfield, CA

The worst thing about sunpower is there long waits for service then never stocking any parts, having to wait for the parts then wait again to get their defective part replaced. I have had them for 5years and the system has only worked properly for less than 3months. It has taken over 3visits and almost 4years to get the monitoring system working. If something goes wrong with system they do not monitor and let customers know. They expect the customer to check weekly. Furthermore the lease is pretty bad at the end of 20years homeowner owns nothing. With other companies like Vivant at least after 20years the home owner owns the system free and clear. I did not start the lease I purchased a house with Sunpower 2years old.

4 years ago

Reply from SunPower

Kevin, we apologize for the delay and understand your frustration. We would like to escalate this to our Executive Support Team as soon as possible. Please send us a private message with your account and contact details so we may assign you a case manager. We appreciate the feedback and look forward to speaking with you.

Apr. 6th, 2022

SunPower Reviews