SunPower: Read 2,843 User Reviews From Real Homeowners

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Gabriela Garza Buda, TX

I was very pleased with the customer service Desmond provided when I was inquiring about solar panels and pricing for my home. Very professional and and very customer service oriented. Although it’s not quite in my budget yet, I will be planning on returning to make the purchase soon.

7 years ago

Reply from SunPower

Thank you for choosing SunPower!

Apr. 2nd, 2019

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Gary M Meale Middletown, CT

The installation and all associates in concerning this job were first rate. I wholeheartedly recommend people do business with Sun Power. We could not be happier with our solar system installation. Thanks state of Connecticut for helping move us away from fossil fuel.

7 years ago

Reply from SunPower

Thank you Gary, and congrats on helping to change how our world is powered one home at a time.

Jan. 25th, 2019

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Lucas Nagy Encinitas, CA

Professional through every step. Project management delivered upon sales representation. Install crew was courteous and client-oriented. Foreman Ricky was informed, communicative and aimed to solve challenges. Final product looked as advertised and is producing beautifully.

7 years ago

Reply from SunPower

Congrats on helping to change how our world is powered, Lucas!

Jan. 22nd, 2019

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Mayra Cardi The Bronx, NY

After interviewing several companies, I was most happy with the proposal SunPower gave me. I was always informed on all the steps that goes into having the panels working and I was happy with their professionalism. The package I received from SunPower was the best one out of several companies I reviewed. Thank you

7 years ago

Reply from SunPower

Thank you for choosing SunPower, Mayra!

Jan. 22nd, 2019

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Steve Castro Valley, CA

Project took longer than expected after panels were installed. Seemed to be some mix ups in putting in new electric box. However i was impressed with the quality of the new box and the entire system. Staff were always 100% professional. Enjoying the app on a daily basis.

7 years ago

Reply from SunPower

Hi Steve, Sorry to hear you experienced a delay but glad we got everything sorted out for you and that you're enjoying the monitoring app. Thanks for choosing SunPower and don't hesitate to reach out if you have any questions.

Jan. 16th, 2019

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Cody Monroe San Antonio, TX

I talked to a Mr. Desmond W. about how solar works and how beneficial it would be for me to invest in solar for my home. Desmond answered all of my questions honestly and I really appreciated that. At this point my wife and I are really considering solar.

7 years ago

Reply from SunPower

We hope you choose SunPower, Cody! Thanks for your feedback.

Jan. 25th, 2019

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Jeff Govoni East Hampton, CT

The team at SunPower was very professional through the entire installation process. They reached to us with regular updates on the anticipated timeline as we navigated the numerous steps in process. When we had questions the team was very timely with their responses.

7 years ago

Reply from SunPower

Thanks, Jeff!

Jan. 11th, 2019

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Daniel Ciruli Oakland, CA

SunPower was terrific. Staff worked quickly, helped me reach the right decision about system size with no pressure, and was EXTREMELY helpful with some difficulty PG&E gave us (offering to not charge us until PG&E upgraded our neighborhood transformer). I love the monitoring site.

7 years ago

Reply from SunPower

Hi Daniel, Thank you for choosing SunPower! Sorry you had some challenges with your utility but glad we were able to work with you on that. Keep us posted on how you enjoy your new solar energy system.

Jan. 14th, 2019

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Lacey Tygenhof Fullerton, CA

SunPower was organized, on Time, Professional, and easy to communicate with. SunPower obtained all necessary permits, was at my house when the inspector came by, and got us set up on the online app. They were very easy to work with.

7 years ago

Reply from SunPower

Thanks for choosing SunPower, Lacey!

Jan. 16th, 2019

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Victor Gomez Sylmar, CA

My experience at this company was very pleasant everyone was very helpful and polite have nothing but positive things to say about the whole team my first time doing business with them and I highly recommended to anyone thanks a lot

7 years ago

Reply from SunPower

Thank you, Victor!

Jan. 14th, 2019

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Billy Oceanside, CA

Sunpower’s customer service experience has been above most I have experienced. They communicate well, do what they say they are going to do, and have good quaility team members. I am excited about my solar and appreciate the process (which I would usually never say).

7 years ago

Reply from SunPower

Thank you, Billy, for choosing SunPower!

Jan. 9th, 2019

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Clem Mushonga Wildomar, CA

They were very professional, explained things clearly and as many times as you needed it explained. Their reps responded very quickly. I am not good at reading my emails so any delays were due to me. When I didn’t respond to their emails, they always followed up with a telephone call. I am very satisfied with their service so far.

7 years ago

Reply from SunPower

Thanks for changing how our world is powered, Clem!

Jan. 9th, 2019

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Savannah Bristol, CT

I purchased my panels from SunPower and I am very happy with the entire process. The installation was very professional and my electric bill is gone. Special thanks to Steve and Savkat Solar for making the process so easy. I highly recommend Savkat.com and Sunpower.

7 years ago

Reply from SunPower

Thank you, Savannah, for helping to change how our world is powered.

Dec. 31st, 2018

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Gerald Ott Avon Park, FL

In 2010 but we had SunPower installed and were very happy with the system. August 2018 we had a failure of the inverter which was replaced in September but it was not compatible with the new inverter. After monitoring the system for several weeks, we noted the system was not operating at the correct watts. It was producing less than half of the power. I contacted Alternative Energy and they came to the same conclusion. I have side by side comparisons of monthly statements from Duke Energy of six consecutive months which proves our point. Alternate Energy checked out the panels and came to the conclusion that the panels have several faults in them. They (Alternate Energy) informed us that Sun Power was not willing to live up to the warranty that was presented to me at the sale which states a 10 year limited warranty.

7 years ago

Reply from SunPower

Hello Gerald, I'm sorry to hear about this issue, and I will have a customer service supervisor look into this for you as soon as possible.

Dec. 31st, 2018

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Genelle Kubis Ladera Ranch, CA

It was a smooth transaction from start to finish. Our sales person Jarrod was friendly and informative without being pushy at all. The product quality and finance options are incredible, and Jessica was an amazing after-sale contact. I have already referred two new customers and will be referring many more.

7 years ago

Reply from SunPower

Thank you for choosing SunPower, Genelle! We appreciate your business and the referrals.

Jan. 2nd, 2019

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Cynthia S Discovery Bay, CA

SunPower is GREAT! They have the world’s most powerful solar panel which enabled us to have a zero electric bill. I also had the peace of mind of knowing that more people in this country select SunPower than any other panel.

7 years ago

Reply from SunPower

Thank you, Cynthia, we're so glad you're saving money with your solar system.

Jan. 2nd, 2019

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Kenneth Eberly Ocala, FL

I have had my SunPower system for 8 years and have been totally satisfied. I have never had a problem with the system operating correctly. The only issue has been with the reporting system but each and every time there has been an issue SunPower has corrected the situation. I would highly recommend SunPower when considering a solar system.

8 years ago

Reply from SunPower

Thank you for choosing SunPower, Kenneth!

Sep. 28th, 2018

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Seth H Menlo Park, CA

We have had a great experience with our SunPower system which was installed in 2011. It’s over produced the guaranteed production amount each of the seven years its been on our roof and saved our family over $12,400 in this time. Super happy with our investment.

8 years ago

Reply from SunPower

Thanks, Seth, for choosing SunPower!

Nov. 6th, 2018

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Ed De Leon Tucson, AZ

I have had SunPower solar system installed in my home and it has been approximately 5 years now. I have had no issues with my equipment or issues with Tucson Electric. They installed it with no problems and their customer service has been excellent. They answer all my questions in a timely manner and I am happy with my purchase.

8 years ago

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Thomas J Prihoda San Antonio, TX

We got our solar system installed about one month ago. Its been great, its generated more than we used despite how cloudy it has been in San Antonio lately. The equiptment is outstanding, it was installed without a glitch as is working wonderfully.

8 years ago

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Abundio Ramos Vacaville, CA

This is my 3rd year working with Sun Power, last year I was shock when PGE pool over $800.00 from my account as a result of not enough power that I had requested originally they suggested 40 panels I requested more so it was added 5 more that should be more then enough will delivery 2500 KW. I replied I don't want to get a bill from PGE I was assure no bill will come, 1 cottage in my property is not in use yet . I just cant imagine , so I contacted Sun Power their suggestion add more panels or buy another system ? if had known this purchase is the way to go, do to the prices on energy cost . I inquiry about battery same company and they don't offer batteries backed. But they are in training to offer it soon. System works fine just did not delivery as promise . PANELS AMERICAN MADE ? I was told they are made in china it had sing on the panels. So I hope the ones been installed now are AMERICAN MADE.

8 years ago

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Kenneth Litchfield Park, AZ

I would have no problem recommending Sun Power to my family or friends. This company kept me updated step by step, and any inquiries that I had, they were answered in a timely manner, and still the price is right. Thank you Sun Power for your transparency and great service.

8 years ago

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Joel Marquez Avondale, AZ

Sunpower has the best panels over all american built panels i love my new sunpower system and the representative was awesome show us why we needed sunpower after having 3 previews proposals from solarcity, sunrun, and elevations he was on another level

8 years ago

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Ian Wesly Vincik Tacoma, WA

This is my second property that SunPower installed the solar system. No hidden thing, I am happy with the system production although I still have to pay a few $$ for electricity to PG & E. SunPower also provided a rebate refund $1000 for being a Triple A member. SunPower's contracted installer also applied the $2421 San Francisco City reward. I received both rebate funds.

9 years ago

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Billy Ng Santa Clara, CA

I install a 17 panel, 5.86 kW (DC), 5.13 kW (AC), system. We decided to go for SunPower because their system needs less panel, but produce more power than other vendors' systems. Last Aug/Sept, we have no guilt to turn on the AC 24/7 daily. I used to pay $300ish for my power bill. I am going to break even in 5 years.

9 years ago

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Henry Evans Cupertino, CA

It was great.. They paid ME about $1000 to install it [4 years ago,lease] -it produces 97% of our total household energy needs [inc hvac, hot water, stove, cars, etc] and saves us about $250/mo. No equipment failures after 4 years -it just silently does its job. Biggest no-brainer of my life.

9 years ago

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Robert Wiener San Marcos, CA

Sunpower Co. installed my panels a few years ago. Installation was quick and informative. System has worked great and saved many dollars. Staff is friendly and efficient. Recommended this business to others and they are completely satisfied, recommend to anybody.

9 years ago

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Sara Thornton

Our 1st year anniversary just passed, very, please. The power calculations, and performance of the panels, provided 100% of our usage from August 2016 to July of 2017. Actually, we overproduced by 300 Kwh. (Which I don't recommend, having a system larger than usage, not cost-effective.) Installation went as planned, very professional. No Leaks, Northern Cal had a very wet 16/17 winter. We lost internet service for 1 day and was contacted by SunPower since they could not see the power generated. 25 year warranty Parts & Labor.

9 years ago

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p d allen

I purchased my system, as it seemed to be the cheapest and most advantageous. I have 33 panels with an 11.8kwP potential output and based on the shade that comes from trees near me we get 10 with peak sun. Service has been excellent from installation to followup service with the monitoring platform. Best product we could find on the market, coupled with good service from installation to problem solving. Would recommend to anyone who needs or wants solar.

9 years ago

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Richard Wortman Visalia, CA

Have had the system install and producing since March of 2012. I have kept month by month records since I have lived in the house. Central California is hot in the summer and my average monthly bill prior to the installation was $393 (that was over a 5 year period). After the installation the average cost per month was $110 a month.

9 years ago

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Rex Davidson Fullerton, CA

I have a 22 panel system which provided 180% of our electrical needs last billing cycle. We got a $117 credit from SCE! Installation was done last July with some minor hiccups by a Sunpower crew. The install is one of the best I have seen. We monitor it daily and have had zero issues since going live. I would certainly recommend to all my friends.

9 years ago

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Richard Terry Lafayette, CA

Just purchased system. Outstanding service including sales, transparency, installation. SunPower was installer in our area, unlike several other companies locally. Must admit that your ranking Sungevity #1 for 2017 is odd since it went bankrupt last month!

9 years ago

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Maria New York, NY

My installation was done in September 2016 and have averaged an electric bill of $13 per month from my electric company. I am saving an average of $75/month. My salesman was excellent and he patiently explained what would happen and the timeline. The system works flawlessly and I cant wait to see what will happen in the summer with the central air and pool filter on.

9 years ago

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Herbert Reutter Escondido, CA

I took the leap 8 years ago and my Sunpower system installed by Baker Electric has now paid for itself. There has been no problem with the panels or inverter. Highly recommend Baker and Sunpower. My system produces more than they said it would! I like that, under promise, over deliver never gets old!

9 years ago

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Diana Barker Valente Severna Park, MD

We are thrilled with our Sun Power panels and the install by Aurora Energy. Everyone in both companies was easy to contact and answered our questions to our satisfaction. The Sun Power App allows us to see how much energy we use from solar and the grid.

9 years ago

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Richard Upjohn Ross, CA

For overall customer satisfaction, SunPower is the best company. The warranty is the best by far and the dealer network in northern CA are the best. They are committed to excellent installation work and follow up. Solar is an asset for your home. Pick the best quality panels. I installed SunPower and have a 5.5 yr. pay back.

9 years ago

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Don Stoffel

Systems achieves all that they promised and more. The first year my bill was $ -171. The company that installed the system was Baker Electric and did a quick, excellent job. I did an upfront lease on a 28 panel system. Online monitoring of system is excellent!

9 years ago

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Larry L Bradshaw Oroville, CA

We had SunPoser panels installed several months ago by Westhaven Solar. The installation was as scheduled, professional, and cleared by local planning office with the comment that , "They do nice work." We have had few problems, but the minor difficulties with the monitor app was addressed quickly. To date we are pleased with the purchase, installation, service, and performance.

10 years ago

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Jutti Marsh Los Angeles, CA

I have had very good experiences with Sun Power. They made an appointment to come see me to do a site survey. I messed up and didn't answer the door. So the poor guy had to come back. He was very nice about it. Didn't lay a guilt trip one me. Their panels have a very good efficiency rating. A plane using their panels is currently flying around the world.

10 years ago Edited September 14, 2021

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Verified Customer

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John Livermore, CA

Standard best products and pricing is right on. Install went good other than a few Items they left behind. Quality is as advertised.

4 years ago

Reply from SunPower

Happy to read you are enjoying the product, John. Thank you for helping us change the way our world is powered!

Apr. 20th, 2022

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Verified Customer

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Huey Reedley, CA

The ladies in the office had the best customer service and were the best representatives of the company. It was quick and simple.

4 years ago

Reply from SunPower

Glad to read you had all your questions answered so amicably, Huey. Thank you for helping us change the way our world is powered!

Apr. 20th, 2022

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Verified Customer

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Tamara Fresno, TX

And it was a very lengthy process to get the installation done. Anytime I've had an issue they've been responsive. My sales person was great.

4 years ago

Reply from SunPower

We appreciate the feedback, Tamara. Thank you for helping us change the way our world is powered!

Apr. 20th, 2022

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Verified Customer

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Tom San Diego, CA

There were times when I had difficulty knowing exactly who I need to call to get an answer. Install was fine there was no problems at all.

4 years ago

Reply from SunPower

Glad to hear your install went well, Tom. If you you ever need more help you can always send us a private message here, or reach out using the chat feature on bottom right corner of our website if you don't directly want to call. Thank you for helping us change the way our world is powered!

Apr. 20th, 2022

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Verified Customer

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Oleg Vosicher

Excellent product. Good price. Great installation. Very smooth snd quick once permits came through.

4 years ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding service. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Apr. 7th, 2022

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Verified Customer

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Charles Fink

High quality product and service at a price that is competitive with most other services and cheaper than some

4 years ago

Reply from SunPower

We appreciate your glowing feedback! It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Apr. 7th, 2022

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Verified Customer

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Paula Tochen-Bell

They did a great job and were thorough in completing our project which was a little more complex than most.

4 years ago

Reply from SunPower

It's a pleasure to see your satisfaction with your SunPower project! Don't hesitate to reach out in the future with any questions or concerns. We sincerely appreciate the feedback, and thank you for helping us change the way our world is powered!

Apr. 7th, 2022

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Verified Customer

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Terry Schiessler Phoenix, AZ

Detailed and professional sales presentation. Efficient and quick installation. Extremely high quality equipment.

4 years ago

Reply from SunPower

We are so privileged to be able to read stories like yours. Thank you for the kind review and feedback. Here at SunPower, we stand behind our product and customer service. We are always here to listen and assist and just a call, message, or email away. Thank you again for helping us change the way our world is powered.

Mar. 30th, 2022

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Verified Customer

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John Berkebile Dripping Springs, TX

Love the panels but need some feedback about why MySunpower data don't match PECs billing/revenue meter. Not even close!

4 years ago

Reply from SunPower

Hi there! Your Executive Support Specialist has attempted to contact you via email to discuss your concerns. Please, reach back out at your earliest convenience. We hope to restore your confidence in SunPower soon.

Apr. 13th, 2022

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Verified Customer

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hector castillo Buckeye, AZ

Staff are knowledgeable with there information and a year after they are still answering questions that come up

4 years ago

Reply from SunPower

Hector, it is wonderful to see all your questions were amicably answered. Thank you for the feedback and for helping us change the way our world is powered.

Mar. 30th, 2022

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Verified Customer

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Adarsh Sharma Irvine, CA

Promises kept. Excellent sales representative. Loan qualification was simple. Installation was less than a day. Minor issues with city approval.

4 years ago

Reply from SunPower

Glad to read your sales rep and experience with the installation met your expectations, Adarsh. Thank you for helping us change the way our world is powered.

Mar. 30th, 2022

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