Name: DIRECTV
Rating: 2.8

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Lisa West Jordan, UT

I have been with DirecTV for many years. I love the channel lineup and different packages they offer. The service is very reliable. I would highly recommend them for satellite service.

8 years ago

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Kristin G Pleasant Grove, UT

We have been DIRECTV customers for over 20 years. We move around a lot and it has been very convenient to just leave the satellite on the house. Directv has taken good care of us and all of our needs through the years.

8 years ago

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Blake Olson Gilbert, AZ

We have been subscribers of DirecTV since 1996. The service has been great although it has gone downhill a little since they were bought by ATT. Their customer service used to be steller but since the buyout we now have to deal with them constantly trying to sell us additional products and services when calling them for any reason.

8 years ago

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Jess Root Gilbert, AZ

It has everything you can imagine and the customer service is solid. You can find the package you want and there is shortage of channels. When you sign up, the first year is a steal. However, with a two year commitment, they get you in the second year when the discounts go away.

8 years ago Edited September 14, 2021

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Landon Robison Layton, UT

I was able to get a really good deal on Directv a couple years ago. I never had any problems with the connection. Their user interface was good and easy to use and it was easy to record all my shows.

8 years ago

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Nope..2021 Madison, WI

I canceled my services March 3rd. I was told by their customer service that I have a zero balance and that I don’t owe anything. I turned in my equipment on March 4th. I received an email on April 8th stating that I owe $118. I called and they said that if you cancel your account they don’t send you any bills and that they don’t reach out to you. You won’t know that you owe anything until it’s in collections. The manager told me that she’s not sure why I received an email stating that I owe money because I shouldn’t have. They are scammers. Don’t get their service.

4 years ago

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William Sharp Winchester, KY

I called on January 29th to cancel my service because they increased my bill by over $30. They told me that I could not cancel it because it was paid one month in advance so I would have to pay and cancel it next month. Then once it was cancelled they charged me for it again and said that I owed for last month! So I had to pay for it in February and in March when I called to cancel on January 29th. The worst thing I ever did was combine att and directtv!

4 years ago

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Mike Bell St Louis, MO

Their customer service are lier’s so don’t trust them!! Today they told me the Loyalty dept. could wave the early cancelation fee since I was unhappy about my monthly tv bill going up to $190.14 per month. I signed up with Spectrum and called them back a few house later and was told I was told incorrectly and had to pay a $190 cancellation fee! Asked to speak to a supervisor who was no help as well. Paid the $190 and vowed to let as many people as I can how bad their customer service is. Don’t trust them!!

4 years ago

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Jim Bullhead City, AZ

They have great connections and services. But they keep upping your price after your contract is up. But they do work with you to pay off your balance if you get behind. Think they are one of the better providers.

4 years ago

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John Bohannon Austin, TX

Switched from Dish to Directv. Was told would get $150 reward for switching. Went to enter request and reward was there but, said needed to attach copies of Dish bill. Had to request as paid auto-pay. When went in to complete when got copies of dish bill in mail, it was not there. Talked on Chat and called Directv. They said SORRY! Would not do anything. My wife had told me not to trust them and not to switch. Should have listened to her!!!!!

4 years ago

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Tammy Ocala, FL

Trying to disconnect from Direct Tv is a nightmare! Even if you do everything correctly , if they owe you a refund , our experience is - you’ll NEVER SEE IT. Disconnected 6 months now and owed a refund of $53.63 . Did everything they asked. STILL waiting on that refund!! Have called so many times , I’m over it. Most calls took 4hrs of talking to various representatives only to be told , yup we owe you money, yup we processed a request . No we don’t know why you haven’t gotten it . Just keep waiting!

4 years ago

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Jessi Kean MN

I like DirecTV because they have the Disney Channel and things more kid like then other and the thing I dislike them all it is all of the channels they got on there that are nothing but ads trying to sell something

4 years ago

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David Mathewson Rindge, NH

Folks, you just don't want to do business with AT&T/Direct TV. I cancelled my account (to go to a reputable streaming service), sent in my equipment as instructed and was then told I was responsible for the reminder of the month despite the fact I was not using their service. This was also after they raised the monthly bill. Expect a language barrier when calling billing support (if you expect English). So I paid the bill to avoid the hassles of what they will to to your credit rating. I do hope I can affect people's decision on choosing AT&T/DirectTV. Just don't do it!!!

4 years ago

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Dave Fortin Kingston, PA

I had DirectTv for a very short while until I realized how awful they are! Their connection is amazing but their fees are atrocious and they' always try to sucker you in with deals and promotions but all of their hidden fees and monthly changes are absolutely insane! I quickly voided that contract and sadly, it was a fight! I will never recommend them to anyone!

4 years ago

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Evelyn Cintron Dunedin, FL

They offer three month promotions ,then they sneak the payment in your bill every month. On the last month of the promotion without it ending they put it on your bill and then claim they will take it out on the next month's bill. In the meantime they increase your bill too. Don't accept any promotions from them. If it's a promotion why are they putting it in your bill?

5 years ago

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Sean cavanaugh Wayzata, MN

Constant deception in pricing! Constant calling to attempt to get pricing corrected. Wasted many hours talking to the incompetent representatives over the years! So glad for smart TVs!!, Was finally in a position to drop direct tv after 25 years! One of the happiest days, knowing that they will no longer deceive, lie and cheat customers! Drop Direct tv ! Get a smart tv you will thank me!

5 years ago

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Kathy Straub Plattsburgh, NY

The product itself is good. I pay extra each month for service if I should need it, but I have had very little satisfaction with getting it. A technician was scheduled to come between 8 and 12 p.m. and they cancelled saying I didn't answer my phone. This happened 5 times in a row. My cell phone log showed NO phone calls from the technician, and after taking time off work to be home all those times, I finally gave up. I had a friend that is a technician for another company come in and fix it. The service is VERY POOR.

5 years ago

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Belle Bundy Sparks, NV

I'm a previous customer of Direct TV. Their service was pretty good. However, I remember when cable/satellite TV only cost because they didn't have commercials.

5 years ago

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Ira Zuniga ,

Just cancelled direct tv after over 20 yrs with them..they had been reaching out to me to work out a better deal for me. I finally had time today and the best they could do was to offer me cellphone service!??? I have had premiere packet the entire time and Belle the customer rep said I should call at the end of month amd ask again. Did not allow me to speak to a supervisor. I guess loyalty has an expiration date like they say.. I feel good in my decision, ATT has ruined Direct TV customer service.

5 years ago

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K a t h y A l b R i G h t Martinsburg, WV

Wish I could have gave them a 0 rating. I was a very loyal customer for over 14 years paying nearly 200.each month which was extremely high so I found a new company with better rates. The day I had my new service installed we disconnected the direct tv and called them and cancelled so now their saying I still need to pay them for the month I didn't have their services and they have turned me into a collection agency for 177. I tried to dispute it but they still want me to pay for services I didn't have

5 years ago

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Angel Guyton, GA

If I could give 0 stars I would. The service is crap. Customers service is even worse. They lie and say and do whatever they can to get me off the phone. I was offered a 155.43 credit on my account which miraculously disappeared 2 days later with no record of said credit. Their solution was to offer me a $76 credit after 3 hours dealing with them on the phone, I cancelled . Especially since it was their equipment that was crapping out for the month. If you are looking for service....run as far and as fast as you can from this shady company!

5 years ago

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Dave ,

I've been a loyal customer since 2003. My monthly bill increases yearly. There are no incentives for being a loyal customer. Once you're locked in, they will continue to gouge you. Depending on who you talk to will depend on your answer. I've received 6 different answers, talking to 6 different people in 2 months. The most recent lie was to call today for the best price, to find out that was a complete lie again.

5 years ago

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Dean Gorgen Scottsdale, AZ

I would allot less that 1 star if possible. I cancelled services with these clowns in January and they kept billing me for months. I called almost a dozen times to try and resolve this and was told each time they would take care of the incorrect billing. Nope - they then charged my credit card ... I contacted fraud and had the charge reversed and they sent me another bill. Real true incompetents - BAD COMPANY. Avoid at all cost. JUNK SERVICE and terrible customer support.

6 years ago

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Barbara Fry Columbia, MO

I have been with Direct TV for over 20 years and when AT&T took over prices jumped and programming declined. I am on SS and disabled and have the least expensive package which is mainly infomercials and the same repeated reruns . In the last 2mos. they have removed 5 of the few channels I watch without any notice. They no longer provide a decent programming line and charge outrageously for the packages they offer. I will be changing providers as soon as possible.

6 years ago

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Ww Ss Chicago, IL

I felt like my bill was jerked around here and there . Prices of the bill would be higher one month or so and then it would just go back down after me calling in and arguing. Prices on the packages they offer that are available are expensive after the “promotion” is over. Customer service doesn’t really handle customers very well very Argumental

6 years ago

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Kelly DiLoreto Monroe, MI

After 2 years with Direct TV, I was tired of seeing my bill continue to go up overtime. We decided to cancel. I canceled on April 17th. I just received a bill dated April 14-May 13 for the full monthly amount. I called and was told that they wont prorate the bill and would be responsible for the full month. So I am paying close to $200 for 3 days of service! Very poor customer service Direct TV/AT&T. As a result of how I was treated, you will be loosing me as a mobile phone customer too!

6 years ago

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bmoney Tucson, AZ

Absolutely the worst company to do business with. It is literally impossible to cancel this service without a penalty. They continually push the minimum cancellation date and make up things like 'you ordered new equipment' within 2 years (which I absolutely DID NOT). ANY changes you make to your account pushes the no penalty date out 2 years. I specifically waited 2 years to cancel and then got told it was another year out. BS!!! I will be posting this anywhere and everywhere I can.

6 years ago

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Anita pea Dallas, TX

DirectTV was a good choice for my tv needs when I needed to catch up my shows I wanted to watch. The online service was nice and the price was good.

6 years ago

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Sam Homosassa, FL

At & T bought Directv and it's is not a good company anymore. They have over doubled my bill in one month no changes but will give a new costumer a low rate. Have had them for over 25+ years all but 1 yr. Pay my bill early never late. So if you think they will help you as a customer dream on. This company service and equipment below par now. Wouldn't even go into the nightmare of trying to get them to my house after I moved. Kept sending tech to old address etc. Box goes out you have to mail it back and they send you a new box, so no TV till it come after 3 days or more.

6 years ago

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Mary Snyder Chicago, IL

Horrible! They have done this x2 to us. Increase in our bill by 50$ Per month! DO NOT SIGN UP with them. After a promotion period they do not notify the customer that the period is up, they charge you two months at the higher rate even if you cancel with them. They will do NOTHING to help the customer out with the higher amount due, the phone representatives know very little of how to handle issues and basically just state that due to “company policy” they cannot change the bill.

6 years ago

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Malissia Shumway Marshall, MI

I was a customer of Direct TV for 15 years. Never had any problems. I disconnected my service Oct. 2018 to travel for my job. I sent all equipment back in the box they supplied. Dec. 27, 2019 I get alert from Experian that Direct TV put me in collections for 472.00 for non returned equipment. Long story short... Direct TV found the equipment Jan. 5th 2020. Direct TV still has not reported this to the credit bureau's. My credit score has drop 22 points related to this incident....

6 years ago

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John F. Schrader

While the service when working is OK, the maintenance support costs are not. When they send a technician to check a problem, it costs $99.00. If they find out that it is their equipment that broke, they still charge you $99.00, The warranty is only for 90 days. This means their equipment could break four times a year, and they could charge you $396 over and above your regular monthly fees every year. Nice rip-off scheme. I give you cheap equipment that continually breaks, and I make you pay for what is my fault.

6 years ago

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Barbara Brady

Don't move, they will start a new contract on you, even though you still have the same account #. I had them over 1 year (2 yr contract) now they're charging me for 23 months, $460.00. I terminated because of the horrible customer service, (when you have to talk with 3-4 different people each time you call & repeat all the information/request.) Constant problems with my internet

6 years ago

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Casey Carr Lake Villa, IL

Worst customer service team. I was switching to DirecTv to save money on internet and phone. I choose the Choice Bundle for $99.00. I was also told by sales person that I could get an App for my three other TV's at no charge and this would be part of order. Tech showed up and advises me they don't have an App like that. Finally service is in and I notice I don't have all the channels. I call DirecTv and I am told I did not order Choice and to upgrade would cost me $135.00 month. I was lied to and this is deceptive business practices! Totally disappointed!!!

6 years ago

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Jonah Powhatan, VA

Loyal customer for years. When I moved the last bill got lost in the move. Totally my fault. 40 minutes on the phone and it was squared away. 2 weeks later I receive a collection notice. 47 more minutes on the phone and rep tells me to call collection agency and pay again. Poor service and a total scam. I paid my 163.50 per month. They had the equipment back a month previous to their last bill.

6 years ago

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Glori Henderson, NV

DIRECTV sucks. Tonight I invited friends over to watch the Rams game. Well guess what we could not watch because of another problem with the network. All summer we had no Channel 8. In September no channel 3 for a few weeks and again no channel 3. This is ridiculous and unacceptable. We as customers pay good money for our service and should be getting what we are paying for. Not at all happy!!

6 years ago

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kay Evansville, IN

signed up for At&T/ direct satellite. Rep for company told me I could have extra pkg for channels for 7 dollars more a month. when they came to install there was no extra pkg and also done installing, they told me I had 30 days to cancel. Now this is 2 rep from Direct Tv/AT&T that fed me line of Bs. Tried to cancel because of this and would do nothing about the lies. I am paying ETF because it is worth getting rid of them. No telling how many more lies I would get told.

6 years ago

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Kevin001 Belle, MO

I have been a subscriber for 30 plus years but you care too much about new subscribers instead of your old ones and give big discounts to new subscribers. Why not worry about keeping me than someone that keeps switching service.

6 years ago

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Rick60 Colchester, CT

Not the same since AT&T took over. I was a 15 year subscriber and every year I went through the "I'm cancelling my service" dance to get competitive pricing. Over the last few years it seemed like the retention specialists had lessened authority and it was becoming increasingly more difficult to get past their offshore call center. This year when I asked to cancel service, their retention specialist was offshore! She was not very knowledgeable and didn't come close to matching my expiring discounts. So now I'm a Comcast customer. Maybe in 2 years I can completely cut the cord.

7 years ago

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Tony Salisbury, MD

I have been a customer for over 12 years, in the last 2 years I can't believe how bad it has gotten. I was just on the phone for over an hour with 4 people, only one could speak enough English to understand. Still not resolved!.. My bill has gone from 90.00 dollars to 154.00 in a year.As soon as my 2 years are up it's out of here. Customer service is horrible!!!

7 years ago

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Beverly Bier Shelbyville, IN

I could kick myself for switching from Xfinity to AT&T and DirectTV! Reception is inconsistent and I never know what the bill's going to be from one month to the next. This was the biggest mistake I ever made!!

7 years ago

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RandyT Riverview, FL

If your thinking about changing your cable service, STAY AWAY FROM DIRECTTV! I switched 2 months ago and it is a disaster, improper programing, missing local channels, unable to use app, did not receive sign up insensitive $300. Spent 8 plus hours on the phone with technical and customer service people. When I researched DirectTV I should’ve googled complaints. He’s issues are not new it’s been ongoing for the last two years. Save yourself the headache and stay away from DirectTV.

7 years ago

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RBARNES Leander, TX

Direct TV service,& programming,has gone WAY DOWN since being acquired by AT&T. SERIOUSLY considering cancelling Direct TV & local AT&T phone after they stupidly blocked out the Cowboys preseason game on the NFL channel that I PAY EXTRA for.The reason it was blocked out was that AT&T wouldn't pay the local channel to be on Direct TV.SO WHAT? I can't get it on either channel-AT&T idiots are blocking it out on NFL channel saying I can get it on the local. If you like LIARS & Crooks,welcome to AT&T

7 years ago

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Kimberly Wylde Veneta, OR

This is the worst company ever! I have spent six hours on the phone, for the same issue. They gave me a price on a package, and now they say it never happened. They have lied to me repeatedly, been rude to me, and refuse to honour their commitments to their customers. I would stay away from this company, and do not believe anything they say. I am going to cancel them as soon as possible.

7 years ago

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Tim Foor Bradenton, FL

Bundled AT&T with Directv and then AT&T changed their policy allowing Directv to bill for an entire month if you did not cancel your service on the exact date that you contract ended. The service became so bad with the pixelating that it became impossible to watch the tv sometimes. Spent many times unplugging the receivers in order to even have service. This company is a complete sham and AT&T should be ashamed of themselves for associating themselves with such terrible service

7 years ago

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linsen57 Iva, SC

Stay away from Direct TV unless you like being lied to and swindled. When I signed up, I was told that the bill would be $65.00 per month for the two year contract. I have had it for one year and today I received a bill for $142.75......more than double. They will not honor the price I was given and will only lower the bill to $117.00 per month for the next year. When my contract is up next June, I will have them remove their equipment and will never do business with this company again.

7 years ago

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Grandy Warm Springs, OR

Billing problems. I’ve been customer for long time and kept account current. Since ATT took over they say I’m a month behind when actually they didn’t credit one of my payments. Thinking about leaving and going to a more reliable company.

7 years ago

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Jim M

They started off with a very reasonable offer for a year. However, after that year, the price went up significantly. And they won't replace their own equipment. I don't understand that part. It's THEIR equipment. If it's not working, why should I have to pay them to get it fixed?

7 years ago

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Anita Amissville, VA

They recently added a extra charge for a "Regional Sports Charge" =$8.49 after raising rates also. I don't watch sports. I am considering a rival company because they will not remove this charge. I am a senior citizen, on a limited income, so I will need to shop around after 15 years. I know 2 families who have left Direct TV for just this reason-one of which recommended this company to me when I moved to this house...They have made a big mistake-will lose customers.

7 years ago

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William Rowland Kingsport, TN

Pros: Decent amount of channels to choose from but not great. Cons: Way over priced. You should check out Fire Stick. Customer service is atrocious! They put you on hold, wont suspend your service to transfer or get caught up on it. SHAKE HANDS WITH THE DEVIL..... YOU GET BURNT!!!! Their payment start at $29...and sneakily crepe up to $120. When you try to confront them, they put you hold a half day then disconnect from you. DONT SHAKE HANDS WITH THE DEVIL !!!!!!!!!!!!!!!!

7 years ago