DIRECTV

Their equipment remains outdated until there is an issue and then they will offer to upgrade, but it usually comes at a cost or an extension of your contract. Their customer service reps are usually friendly and helpful, but can't always answer the questions.

I called them when the SWM went out this morning. I told them I had tried their reset and nothing. I was told first service would be Wed. 6/27/18. I told them that wouldn't work as due to upcoming surgery there would be no one home for several days and then would be bedridden for 6 weeks. The first one hiung up on me. I called back and was told service today 6/25/18 between 4pm -6pm. When no one came I called and was told it would be Thurs before someone could come. I asked What part of no one home could they not understand.

Overall I didnt have any issues with DirectTv although the price could be a little costly and when you call in for customer service be prepared to wait. The actual reception is great and it worked even with bad weather when you are stuck inside.

We've been a long-term customer and have had mixed results with the TV offerings and the customer service. One of the biggest challenges was during the most recent Olympics. The signal was weak and spotty. The movie offerings are not refreshed on a regular basis and they tend to recycle the same movies over and over..

This morning my husband spent approx. 3 hours on the phone with Directv/AT&T and MasterCard. There was an extra charge on the Directv account for $90. We have had auto pay for a year now and have had zero issues until today. After contacting both companies, the records show that we have paid our bills every single month yet somehow 5 of the 6 Directv representatives would not admit to seeing the posted payment. The charge “mysteriously” appeared on our bill. Directv initially told him we were not enrolled in auto pay, that was a lie. They told him we did not pay our March bill and AT&T paid it, that was a lie. They told him we were dual enrolled with AT&T services, that was a lie. After several hours talking with 7 different “specialists” 1 representative admitted Directv was at fault. First of all, this shows terrible customer relations. Secondly, they tried scamming us for an extra payment for absolutely no reason whatsoever. Lastly, one representative said they chose to precharge us for the month of June when that has not been the case for the past 11 months, which made the bill close to $200. Luckily, we are moving and can cancel our services with Directv for good. Directv claims to have great customer service and safe secure auto payment but they are mistaken. I’ve heard nothing but negative comments about this company and I can finally see why. Yeah, they can be affordable but when there’s a problem, and there will be, expect many hours of hell and absolutely no help from their end. Shame on you DIRECTV. Shame on you.

Horrendous. DirecTV is running a business built on deception and fraud. I do not understand how a business like this continues to exist and continues to take our money. Customer Service representatives call you with promises and never deliver but will charge you. Conveniently, when you call they state the calls are all recorded. However, when you request for them to send you the transcript or send the recording, they aren't willing to hand it over. It doesn't matter if you keep a record of who you have spoken with, the time, the date, and what was said. DirecTV will do whatever they want to take your money and if you don't like that, you can cancel. But it comes with a price. Situation: We have been overcharged for 8 months. We have spent almost 20 hours on the phone with them since the overcharges happened. We have phone bills to prove this. Nothing changes. We received a couple phone calls in March and April of 2018 thanking us for being loyal customers and they said we would receive Starz, Cinemax, and HBO for free because of this. It was not free and we were billed. We called and they said there was nothing they could do about this except cancel the premium channels but couldn't refund the charges that had already posted to our account. Not acceptable. I then started a chat online with a customer service rep to record the transcript. They promised a supervisor would call us about our situation and gave us a time and date that they would call. That never happened. Two weeks later, we called them and ask to speak to a supervisor. She was no help but when we asked to speak to her supervisor she said she was the "highest" supervisor we could speak with. And she proceeds to tell us she can't do anything but cancel the channels if we are unhappy with them. We tell her we want recordings of all of our phone calls because they are recorded. She says she can't do that. Then, we state if you can't do anything to help us, we would like to cancel. She gave us the runaround until we adamantly told her we are pursuing cancellation. $100 later, we cancelled. In total, they have overcharged us $324.93 from September 22nd 2017 until March 21st 2018. This is theft. This is fraud. This is unacceptable. There are better options for TV access out there that will not treat you like DirecTV does. We intend to pursue those avenues.

I pay $1200 a year to watch people selling me things. There are hour ling shows selling Shark vacuum cleaners! Additionally, I only get about 10 decent channels from a package of 50-60 shows to choose from, most of which are junk. Stupid kids shows that are mindless; horrible sitcoms that some 12 year old must have written; chick-shows that feature fat, ugly women who have foul mouthes and are the future role model for children (???); religious gibberish from a pulpit thumping hypocrit; I could go on and on. And,without fail, DircTV raises their rates $4.00 per year and the programming gets worse.

Have a hard time finding channels, they need to have a list of them available. Would be nice to have just the channels that I watch in a bundle and not have to pay a lot for ones I do not watch. Have talked to you about this, but no one listens.

I am unhappy with any dish like TV. Before I got DirectTV I had Att U Verse which was a true cable company. But I was told AT&T was doing away with U-Verse so I changed. I have seriously thought about changing to a true cable company again. As everytime it rains or the wind blows the dish is blown off of the sattelite.

If there was a lesser star than one they would get it for their customer service. Spending considerable time trying to end my service without getting billed for not returning equipment. Late mailing my return box, two different versions of how to return when I called. Finally got my box (halfway thru allotted return time) and mailed back exactly as instructed. Got billed any way for non-return ($246.69) and was told nothing could be done because they didn't have my equipment. Absolutely no satisfaction with customer service when I called. Not resolved yet, but regardless of the outcome is less then unsatisfactory. Will never use DirecTV or AT&T again!!

I have been a client of Direct TV since 2006. Generally, I have been very happy with their service and their plans and their pricing - unless it involves technicians and scheduling appointments. On 1/27/2018, I spoke with Rollan, an agent, because I received an email that I was eligible for equipment upgrade plus discounts on monthly service charges. I gladly took advantage of that and scheduled the technician to come on Friday, 2/2/2018, of course waiting for the hours between 8-12 in the morning. So, today, I rearranged my entire morning schedule to accommodate and wait for the technician. It is 11:48 AM, no call, no technician....NOTHING. I went online to My Account, looked under Service - lo, and behold - CANCELLED!!! WHAT??? So, I called Customer Service - and found out the technician, named Alan (spelling?) with ID# DVAZ 875529 (yes, I got that information because I refuse to work with him again) - filed a report saying he came to the residence and the one who answered the door did not even have Direct TV or know what 4K is - uhm, again, I've been with Direct TV since 2006, I pay my bills, so I know that we have Direct TV and I know what 4K is. I wonder if the technicians USE THEIR BRAINS AT ALL - did it not occur to them that they might have been at a wrong address? And WHY DID HE NOT CALL US? The reminder calls say that "the technician will call one hour before they arrive" - NO CALL - at all - an hour before or when they were supposed to come. The technician just arbitrarily cancelled the appointment - VERY UNETHICAL - or maybe, he was LYING? Again, very UNETHICAL and UNPROFESSIONAL! Then, when I called Customer Service - after the first person, Emman, I asked for a supervisor, I got transferred to a sales agent, Jesus - and you could hear the laughter (or snickers) in his voice, then I got transferred to Billing??? What part of "I need to talk to a supervisor or someone who can make decisions and actually help me?" do they not understand? So - I finally spoke with Alana - she was very calming, true, telling me that "we need to move on" from the experience - and I just need to re-schedule - of course, they don't care that the morning wasted is income lost to some of us that we can't earn back to pay for Direct TV services. And yes, you're right - why do I even bother. Maybe, because I don't understand all those streaming services - but I'm likely to just cancel my Direct TV services, especially once I understand other media available. IN SUMMARY - Direct TV is great for plans and their product - but if you need help or service calls, etc - BEWARE!!! They don't care about YOU - the paying customer....

Directv - impossibly bad customer service on top of a poor business model I have so many customer service horror stories about this company it would be impossible to detail them all here. At a high level, in the past 1.5 years I have received 0 minutes of cable service but have been billed at least 10 times. I have called customer service at least 20 times to dispute these bills, wasting at least 10 hours of my life (conservatively) and have been "disconnected" with no return call at least 5 times. The automated call service will most likely hang up on you if you do not indicate that you want to spend more money and if you actually speak with an agent they will hang up on you if the end of the workshift is approaching. Separately, it is evident that the Directv business model is setup to prey on nice people who dont constantly push back on incorrect or randomly rising charges. Honestly I don't even understand how the business model is legal. If you have an option to avoid doing business with this company do so at all costs.

Direct Tv customer satisfaction has gotten to its worst ever since they have been bought out by AT&T in the last year. Their customer service, their thrive to maintain customers, and even their cable services have been getting worst, as a customer of theirs for the last 10 Years I have ended my relationship with them. It’s just sad to see what a good company they were and now become really bad at what they use to be the best sucks to say but they will be loosing customer each day, so don’t get stuck with a committed 24 month agreement when the deal is only good for 12 months because they will no longer work with you the way they use too.

We were having a problem with 2 of our channels picking up. They sent an installer come out to fix the problem. Upon fixing the problem we inquired about the wireless Genie system. He told me that all I had to do was call Directv and they could put it into the system and he could set it up right then. So I called customer service and a representative answered I which you could hardly understand. After about an hour she decided that she couldn't figure out how to help me. For some unknown reason she couldn't provide the installer an activity number so that he could install it. So I ask to speak to a supervisor. You could hardly understand him as well. He stated because of the inconvenience they had caused that they would not charge the 49.00 installation fee since I was already paying 100.00 for the service call. But for some reason he couldn't figure out how to give me an activity number either. So therefore, the installer still couldn't install the system. Now at the two hour mark, I'm being advised to call another number and maybe they can help me. So as you can see, having those from other countries take care of your customer service is a waste!!!! So, I call 1-800-531-5000 thinking maybe I'll actually get some help!! Well, guess what!? I was wrong!! This lady says that there's nothing in the system saying that these other two people have done a thing! Not only that, but that we don't even qualify for the wireless system!!! We have been with Directv for 16 years!!!! We should qualify with whatever we want!!!! So I ask to speak to her supervisor! So supervisor Janie gets on the phone. She says sure we can have the wireless system but it will cost 49.00 for the installation fee and an additional 99.00 for a forth box because we only qualify for 3!!!!!! Now at this point I've been on the phone for 3.5 hours!!!! Really JANIE!!! This is your customer service!!!!! After your company has caused me 3.5 hours on the phone, you're really worried about a 49.00 installation fee!!!? And an additional 99.00 for the 4th box!!!! Good customer service would have waived it all!!!! So I asked to speak to her manager! She says that there is no one over her!!!lol!!! I am FLOORED at how Directv treats their customers!!!! Even those loyal ones that's been with them for 16 years!!!! We will be leaving Directv!!!!!!! If you are smart you will leave them too!!!!!

I have had direct for 19 years. I just told them I was done with them. Every year when my contract is up I call and they reduce my bill for be a very loyal customer. , never as good as new customer price but decent. This year they offered very little off so I am canceling service. IF they cannot take care of a customer that has been with them for years, it says very little for company. Offer new customers a lot better price than they offer me REALLY poor customer service

Dishonest is the theme and it's true. I've been with DTV for 15 years, and called to renew my NFL Package- they gave me a discount for being such a loyal customer. How nice, right? My bill came in the next month higher than previous NFL packages. When I called to discuss I was told that there is no discount, they could not have ever given me one. I advised that one of their employees communicated this to me. I bounced around to several people and was finally told that someone would have to order a recording of the discussion and it would take 4-6 weeks. That was the only option. So 6 weeks go by, I call back- because no one called me- and they don't have any record of me calling in or a request for the recording. Again bounced around after I asked to speak with a "decision maker". Finally after about 30 minutes on hold I spoke with someone that told me too bad, and there was no one above them to speak with. Very unprofessional. I found that you cannot elevate a complaint outside of their 800# system, or at least not that I can figure out. Very disappointing customer service. As soon as another company provides the NFL package I'll be leaving DTV.

DO NOT - great TV service - nightmare costumer service: My situation: As i was moving i called to get a quote for the change of address - they informed me that unfortunately they cannot provide full services where i am moving - disappointing as it is satellite but i went and found another provider as they told me that because of that i will not get charged a CXL fee ... Well when i called right before i moved, apparently miraculously they got the possibility to get TV there, after i signed and paid for a new provider and now i would get charged for a CXL fee - spoke with a supervisor and informed her about the conversation i had with the previous agent - they said that the phone call was recorded and that they will review it but i will still get a cancellation charge of $100 - not the end of the world so i asked them to review and charge me the cancellation fee if necessary. they told me that they have my credit card on file and that will be the card that they will charge for the CXL fee - asked if they needed any more information from me as i am moving and i do not want to have any issues or problems in the future... and they said no as long as i return all the equipment - even received a check in the mail for $30 or so from AT&T for the difference that i paid for August for the internet... This is where the fun part comes - in December i start getting phone calls from a debt collector for the $100 cancellation fee - after all that and speaking with a supervisor they couldn't charge my card ? or they could not give me a call ? it is not about the cxl fee - its about how you handle your costumers, and clearly this company does not see you as a costumer but just as a number - the number that they can collect from you and they will not even have the decency to call you directly to say you have an unpaid bill, after they clearly give wrong information over the phone over and over again... Of course i did not pay the debt collector and called them right away - they still had my credit card on file and they were able to charge it with no problem and took my account out of collection - WHY GO THROUGH ALL THIS???? AGAIN DO NOT !!!!! pay a little more for a company that has costumer service or go watch TV on the internet

I have been a loyal customer for over 20 years. Starting last Fall, all contact with DirecTV has been horrible. The last 2 days continue to show how unreliable they have really become. Yesterday I called to drop to drop a service they had promoted before they started to charge me for the service. The rep I talked to hopefully did what I asked. While I was on the phone he told me I was eligible for a new equipment upgrade. I asked if it cost and I asked if I had to extend my contract. To both the questions there rep told me "no". Great, I went ahead to get the upgrade to be done on Wednesday. This morning I was going through my emails and there is a confirmation for tomorrow's appointment. The last thing I see on the email is statement that my contract will need to be resigned and it will be for 2 years. EXACTLY the opposite of what I was told over the phone. No way did I want another 2 years of lies, poor service, foreign operators that don't listen but only can read script, etc. So I have to call and cancel this upgrade. While on this call I tell them my service is not working correctly, sound sometimes goes when moving from record shows to live TV (have to turn off TV and restart it) and also when rewinding a show to the beginning it sometimes shuts off and goes live. Long story short, they can't do anything until it happens again and they can't provide equipment because I will not go for another 2 year contract. A couple hours after I was told my upgrade had been cancelled I get a text message confirming tomorrow's appointment. I responded to the text with a "no" that the appointment was not good. This was followed by another text setting up an appointment on Monday. I call them again and tell the foreign lady I had cancelled this earlier in the day. I also tell her I am hereby putting DirecTV on trial and will cancel my contract when it is set to end later next year since they will not go ahead and install the equipment. Unbelievable no response to me quitting them after over 20 years, no I am sorry, no let me have you speak to my supervisor...the only response is "do you have any further needs" and "have I provided you the best service today". It is like you are talking to a scripted robot. I guess if they don't care, I don't care. I will be taking my AT&T phone service and TV service elsewhere by the end of 2018 and don't plan to ever come back to the lousy service. I could also write a book about our moving our service a year ago. Uggghhhh...if you are considering these folks, RUN...don't walk to another provider.

I get DirecTV for free with our HOA. The picture quality isn’t great, but that’s mostly because it’s free. We did have to call customer support once, which was not a fun experience. They kept telling us to do things we had already tried to get it working. Overall, not bad, but not great.

My family has DirecTv, and we really like the price it costs per month. I like the recording abilities, and amount of storage you have to record things you want to watch later.

DO NOT SIGN UP WITH DIRECT TV. THEY ARE THE MOST INCOMPETENT AND DISHONEST COMPANY I'VE EVER HAD TO DEAL WITH. If Yelp allowed negative stars I would choose that. I've had a horrible experience even BEFORE they actually installed the service. Signed up 9/13/16 and paid to reserve the install date to the 1st of October when I was set to move into my new house. The "price lock guaranteed" contract was for $80/mo for TV and internet (split $40 - $40). The install date was set incorrectly MULTIPLE times: 1) The associate that sold me the service scheduled the wrong date and the installer was at the property before I even received the keys to move in. 2) I rescheduled with that installer and I received an email with another wrong date. 3) I called to reschedule again and the date that I initially wanted was then booked so I had to push out the install date to a week or so after. A rep ended up crediting me for the inconvenience and added on free HBO & other movie channels. I was told to call after x number of months to cancel so a charge wouldn't generate. So, I did. At first the service seemed fine and then each month my bill would shoot up - $60, $70, $90, $100. I've had to call and waste 1-2 hours EACH MONTH since the start. Come to find out, when I cancelled the extra movie channels, the associate misunderstood and changed my package type from Select to Choice, changing the billing amount. Each time I called the new rep would simply apply a credit instead of fixing the root of the problem. Last month, when I spoke to a "Loyalty Department" rep, I was told (even though all fault was on their end**) they were not able to give me the "price lock guaranteed" package and pricing that was on my start up contract. Instead, the Loyalty rep said the closest he could get to my quoted price was $60/month and that he would give a credit of the remaining difference ($60 monthly - $40 quoted price = $20 credit x 18 months left on the contract - Totaling $360). Of course, I have no choice but to accept because cancelling would've gotten me a $360 FEE. One month without a bill goes by and low and behold - I get another bill. Clearly, the credit was applied incorrectly AGAIN because I shouldn't have gotten a bill for a long while. Turns out he only credited me less than half of what he said - $120. Just now I made my monthly 2 hour call to complain and had to go through customer service, the loyalty department, my call dropping, back with customer service and the loyalty department, and a supervisor from the loyalty department - ALL so I could be told I'd get a call back from their back office to change the account. Currently waiting for another awesome call. UPDATE - 11/14/17 - NEVER GOT A CALL BACK and continued to pay the higher price. Was on the phone with the "Loyalty Department" again because my price went up...AGAIN. Extremely fed up with these swindlers and am cancelling their service. Was on the phone for 2 hours and 13 minutes this time and their reasoning for my price change is different again. The representative is reading notes made from each time I've called, trying to explain why it's priced that way. I keep notes of every call I make as well and the dates and complaints were not the same. I asked for a copy of all their notes and was denied. "They don't give out that information." WHY?? No idea since he was just reading them verbatim for me. I'm compiling all the contracts and phone conversations I've had with them so I can speak to my lawyer and dispute the charges. DO NOT SIGN UP WITH DIRECT TV. THEY ARE THE MOST INCOMPETENT AND DISHONEST COMPANY I'VE EVER HAD TO DEAL WITH.

Has anyone else had a really terrible experience with DIRECTV? I have been with them for many years (since the antenna went away) but, wow, I am ready for a change! My sister convinced us we were paying too much and that we needed DVR’s. Yes, it has been awhile since we upgraded so I called last week and told them I was shopping around and asked for their best deal. It sounded good, but I still wanted to check. I called today and was told I couldn’t have that offer, hmmmm. So I was patient enough to work with the guy for their ‘best deal’. I still thought it was okay, but before being sent to a verification person, I asked if I could change one small thing. He said yes and put me on hold. The next person that picked up the phone was verification and said he had nothing to verify, so he sent me back to customer service. She checked and said my order had been cancelled and there was nothing she could do, that I couldn’t reorder for 48 hours. Asked for a supervisor, who sent me to loyalty, and still no one could do anything! So after almost two hours on the phone, I have nothing! Incredibly terrible customer service!

I'm currently forced to pay for Directv in the apartment complex I'm living in and I find it irritating that Directv is so far behind the streaming industry. The user interface to lookup programs is archaic, painful to navigate and their remotes are bulky and outdated. There is little that Directv has to offer that people can't get elsewhere and I find them irrelevant unless they can figure out a way to compete. They are also expensive, slow connections, their customer service is painful to deal with and you're locked in a contract. The only way for you to get a lower price is to sign a TWO year contract.

I don't really watch our DirecTV as much anymore because I usually just watch Netflix. I like the channels I get on my DirecTV though. I have always liked working with them too because they give us good deals.

Been a customer for 21 years. I'm sure we could do research and find a cheaper way to watch TV, but we can't seem to give up the convenience. Customer service has been good. They are loyal to their long time customers.

Months ago, May 2017 to be exact, is when I closed my account because the bill continuously swelled. After deciding to go “Cold Turkey” without cable, I closed my account, and in turn, a kit was mailed to me which was too small to support my larger Genie. Well needless to say, and months later, I have received nothing but conflicting information as to what should be returned or not. The most recent drama, was receiving a “Return Kit” without an actual return Air bill! Now, the joke here is that in total, five calls were made to correct this issue, but it gets better… I received a phone call from some collection agency stating that “I owe AT&T or DIRECTV (or whatever their name is) $100+ for equipment that I had never returned. Wait! You mean the equipment that I have been trying to return for the last 4 to 5 months? Ok, now I’m pissed! Taking the initiative, I inquired about returning this crap with all expense to fall on me and that got me know where!!! Today, I reached out to these folks again to see what can be done? Which another rep by the name of Fatima stated “You can just drop off the boxes to either a local FedEx or UPS location and they will be more than helpful to return them to the correct location.” Well, I didn’t know that the return locations were based on you zip so, ok, I’ll bite. I left my office just before lunch to finally drop off the boxes and was told by the UPS guy that “yes we can send it, only if you have a tracking number or sheet which should have been provided by DirecTv.” OMG, the water is now running down my back, because I had only been screwed once in my life and that took place when I purchased my first car. At least they smiled when they gave me my so called incentives followed by no lube!! Finally, I made one last call to see what can be done and then I was told that “Fatima” had placed another order for a Return Kit and that I would have to wait another 7 days to see if 1) the box will be delivered; 2) an Air Bill will be attached and finally; 3) that they finally got it right. If only this site would allow me to rate with zero stars, I would feel somewhat better!!

DO NOT, DO NOT do business with DirectTV. For a year now I do nothing but get the runaround when trying to solve a problem. We have been billed incorrectly from day 1. They say they will call back and never do. We stopped paying so it is in collections. You are not able to speak to anyone to dispute your bill. They want you to put it in writing and mail it to them. All I have asked for is to speak to someone who can resolve this with me, correct the errors and move forward. The 800 number tells me to email billing, billing chat tells me to contact the 800 number. Tired of the runaround. You sign up and then they hold you hostage for two years without any help but yet keep charging a fee. Thanks Direct TV for nothing but a lot of aggravation while you continue to collect your $$$$.

I have been a Direct TV customer on an off for 10 years. Ultimately I live in an area where there are few alternatives, but I cant wait until there are alternatives because I literally can not stand everything about Direct TV. From their disconnected aggressive third party sales tactics that ignore basic laws like DNC, internal DNC requests, non rebuttal states and etc. Additionally their customer service is AWFUL. I just waited for 30 minutes someone answered, put me on hold for 5 minutes, and then hung up on me. Now customer service number is busy. This literally just happened 2 minutes ago but par for the course over my dealings with them for many years. They could care less and have AWFUL customer service IF You can even get anyone on the phone. Finally their pricing is deceptive and unless you want to call in ever 3 months and complain your bill will eventually be over $200 even when they promise you when you sign up it will never exceed 140...

horrible service, Representatives don't even know their products. Then Billing issue after Billing issue. No one seems to know how to fix any thing. I called to suspend service while out of town, person said it was taken care of, until (while out of town) I get and e-mail saying I am passed due (on service that should be turned off). I have called a dozen times to resolve issue and no one can fix, pull calls, or knows what to do. Per Representatives instructions I have talked to managers, sent e-mails, filled out forms. And yet NO ONE HAS CALLED, NO ONE HAS FIXED OR DONE ANYTHING. This is a horrible company.

My bill went from $63 to $120 with automatic deduction. Got on line with "Chat" and they promised that there is a "glitch" on their system. Another month went by and still was billed for $120/mo. I talked to "Chat" again and they reassured me that they had escalated this to higher up and will get back to me but so far I have not heard a peep from Directv. All I get is lip service! I am a senior and hearing impaired and getting on the phone to complaint is not an option for me. One would think they would improve their Customer Service since there overall rating is at the bottom of the pile.

Everyone needs to stay away from Direct TV. They are the most dishonest company ever to deal with. I went to cancel after my contract with them had expired only to find out they had added me on to another contract without my knowledge. They said that the bad receiver that was replaced locked me in to another contract. When I had called about having problems with my receiver the lady I talked to said I had the wrong receiver and needed to get the correct one. She never said a word about that locking me in to another contact. Now they are trying to charge me a cancellation fee. Very very dishonest company. I at one time talked to a gentleman that I explained all this to and he told me to let the person I talk to about my cancellation to pass this on to his office and they would take care of it. Well I did that and they are still trying to charge me the cancellation fee. Very dishonest group. Do not use Direct TV they are a rip off company.

After being a customer for over three years, I was reviewing my bill and felt I was paying far too much (as a matter of fact, I could get much more for less money with the competitor). So I called them to find out what they could do for me. I was told, point blank, that there was nothing that could be done and they'd respect my decision to change to their competitor. Now, no company owes anyone a discount, but I was surprised that they were willing to watch over $100 a month ($124 actually) walk out the door and go to their competitor where, as I say, I got more for my $100 (even). Very disappointed in a company I'd been championing up until this point.

Direct TV is the worst fraudulent company ever. They promise you the world and then lock you into a contract that is so far from what you had been told it would be . If you're thinking about getting this company included into your household... DO NOT !!! Do your research online first. I have only come across one stars , and only because the sites will not allow you to give ZERO STARS . I can't believe this company is still in service. Considering what I have seen in reviews it's only a matter of time before they are going to be forced out of business. I was told I would receive a $200 visa gift card and three months of fee premium channels. Never received either. I was also told my cable and internet was going to cost me $110 a month. Again false. They are now charging me $160. I left Bright House because they were raising my bill by $10 . I was paying $120 a month for internet and cable. I had MUCH BETTER channels with them and fast speed internet. The whole reason I switched cable service was to save a couple dollars. Boy what a mistake. I have seven coworkers who had warned me about signing with them. I wish I would have listened. The customer service for Direct TV is the worst I have ever experienced. I'm never on the phone with them for less than 1 1/2 hours. Needless to say as soon as my two year contract is up I'm leaving Direct TV behind with a big smile on my face.

We have had AT&T Uverese for a long time. Recently switched to direct tv because AT&T contacted me and said I could save money. The service is crap. I was assured the technology was very different than years ago. Have had direct less than thirty days and already have had many issues where I can't watch local channels the Tv freezes or just stops working all together. I feel I was misled and lied to. When I call all I get is the same response "oh I am sorry you are having issues. We are having technical issues." When I ask what can be done and I want to go back to direct TV I get "you signed a two year contract when the system goes out just call us". Call for what? To hear there is nothing I can do because I signed a 2 year contract? This company should be ashamed of themselves. Pathetic to lie to people this way.

Do Not sign up for direct tv the Reps that have assisted us are rude , unprofessional and disrespectful. The service at our house is in my daughter's name she ordered cable for us (her parents) in her name because she wanted us to watch tv more. We did not have cable at home for years. (Cable was a present from our only child) I am disabled and I'm home a lot due to my disability. My husband has cancer . I have spine issues and mobility issues permanently. My daughter and I have been trying to contact Direct Tv for 4 days to get boxes to return the DVRs, Receivers and remote controls. We are moving and at the new home I already have Comcast in my name. I'm trying to send back this equipment to DirecTTv and get a final bill so that I can pay it my daughter's credit isn't affected. She keeps encountering very rude customer service reps. I have heard the calls via speaker phone. She has advised the reps in my presence she has a father on life support and a disabled mom. Direct Tv has very rude and unprofessional Customer Service Reps. They could careless I filed a complaint with the FCC but wanted to try and reach out to warn other consumers as well. Please Save yourself the time , money and energy. Do not select Direct Tv as your cable provider. I believe this company needs to be investigated.

I entered in to a contract with direct TV in October 2016. The contract was for two years . I changed Services because I believed I was going to get a better deal . Looking for a better deal has created problems that I never anticipated . I was given false information by the sales associate about the package I was purchasing. This was the beginning of an ongoing problem with special promotion deals dropping off of my account and adding more and more each month to the amount that I had to pay . So the bill keeps going up and we end up getting less and less for our money . We are paying more now in less than one year with Direct TV than we were with our previous carrier . I was also told by the sales associate before signing up with Direct TV that the up front price that I was given would be good for 24 months. I've since been told that I was given false information. What is a consumer supposed to do since I haven't been able to get any information to resolve my issues with Direct TV .

Direct tv is the worse company ! Called to cancel the service and was informed of a cancellation fee which is no big deal , but when the final bill came in they added showtime to my bill which I never had the whole time I had direct tv. They break the bill down into two separate parts which makes you pay more in fees . Customer service is garbage! I was on the phone for 2 hours and basically got told 3 different prices and then when it was all said and done , they tried to tell me that the lady I spoke to doesn't exist. The supervisor told me I was a liar, and when I asked for the corporate office number they tried to tell me they didn't have one !! Spoke to several very rude people . They obviously don't care about customer service. Then when I got off the phone and pulled up my account, all the credit they said they would give me wasn't there ! I wouldn't go with this company at all!!

On June 12, 2017, I contacted DirecTv regarding my future move and set up an appointment for July 1, 2017, to have a technician install equipment at the new address. On June 30, 2017, I contacted DirecTv regarding my appointment and explained the house was not ready for the technician to install services and re-scheduled for July 11, 2017 from 12p-4pm and asked the representative to add a note to let the technician to try to get to the residence as close to 4pm as they can. On July 11, 2017, my girlfriend received an email at 8:07am stating that the technician was arriving at the residence between 8:20am and 8:50am. This was unusual since the appointment was scheduled for 12pm-4pm. On July 11, 2017, at approximately 9:30, I contacted DirecTv and explained what was happening and they saw the note requesting the technician to be at the residence close to 4pm, however, they stated that the appointment was set for 8am-12pm. I explained that was obviously a mistake in scheduling, especially since the note asked for the technician to arrive closer to 4pm. The representative stated that they will “re-schedule” my appointment for the same day, July 11, 2017, for 12pm-4pm. On July 11, 2017, I left work early to be at my residence waiting for the DirecTv technician. I waited until 5pm when I called DirecTv to see where the technician was. I also went online into the DirecTv chat to speak with someone while on hold on the phone. While on the chat with representative Ryhan, I explained the situation and they stated they could again, re-schedule my appointment for still July 11, 2017, between 4pm and 6pm. I informed the Ryhan that at this time, that's only 35 minutes from now. He confirmed that the appointment is set for July 11, 2017, between 4pm and 6pm. No one showed up for this appointment either. While still on the phone, I spoke with a representative and they stated that they could only re-schedule the appointment for July 18, 2017. I explained that is not acceptable and will not work. I was eventually sent to the representative's supervisor, Brianna, who basically stated the same thing. I requested a copy of the recorded phone conversation from the June 30, 2017 conversation and she stated that she does not have access to that. I asked to be transferred to someone who does have access and she stated that she can't transfer me to anyone that would have access. I then asked to be transferred to her supervisor, which was Senior Site Manager, Brett. He again stated he does not have access to the recorded conversation and the only thing he could do is re-schedule the appointment for July 18, 2017. I again, explained that appointment does not work and Comcast would be out prior to the July 18, 2017, appointment. This phone conversation last more than 77 minutes and I was transferred around with no assistance except to re-schedule for an appointment a week later that a technician may or may not show up. I ended the conversation by getting the address to DirecTv Office of General Counsel to inform them of this situation and request a copy of the conversation. Still on July 11, 2017, at 6:30pm, I called DirecTv again to cancel my service due to the technician not showing up again from the confirmed 4pm-6pm appointment. After requesting to cancel my service with the first representative, he transferred me to another department. After once again explaining all the mistakes on DirecTv's part to the new representative, she tried to re-schedule my appointment. She also stated that I had an appointment scheduled for July 18, 2017 between 8am-2pm. I informed her that I never agreed to that appointment and that I wish to cancel my service. She then transferred me to the Loyalty Department and I spoke with Daisy. After explaining the circumstances once more, Daisy was able to give DirecTv another chance and scheduled an appointment for July 13, 2017 between 12pm and 4pm. In total, this conversation with all the representatives took more than 58 minutes. July 13, 2017, at 12:42pm, my girlfriend received an email stating that the technician was on his was and will arrive at the residence between 1pm and 1:30pm. At 1:03pm, I received a call from a DirecTv dispatcher stating that the technician is at the listed residence, but the occupants do not know me. This was my old address and I informed the dispatcher of the new address and the technician arrived shortly thereafter. Upon arriving at approximately 1:15pm, the technician, J.O., stated that he was here for technical issues. I informed him that it was supposed to be for move and complete install of the system. J.O. stated that his work order was incorrect and he had to call dispatch. He spoke with his dispatcher and stated that he couldn't perform the install due to the incorrect work order and that he would speak to his supervisor and be here at 8am to perform the install. July 14, 2017, at 8:42am, I called DirecTv to cancel my service due to consistent errors and unable to get the service installed on multiple attempts. I spoke with the first representative, Esperanza, and after having to have her repeat what she was saying multiple times due to lack of her English-speaking ability, she transferred me to Sherrie. After 15 minutes of explaining what was going on, Sherrie tried to arrange to have the installation department call me within an hour to see if there is an appointment for today. I informed her that this was unacceptable due to already having previous appointments, confirmation of the other appointments and still they did not show up. So, a phone to call to inform me of a possible appointment date and time isn't going to work and that I need to be disconnected from the service. Eventually, at 9:01am, Sherrie stated that the service was disconnected. To me, this is all unacceptable and terrible customer service. Due to the lack of follow-through and mistakes on DirecTv's part, I will be requesting to have my early termination fee waived.

Don't get sucked in by the shiny advertisements. Everything is great until you're locked into a 2 year contract. When we contacted AT&T about moving our internet service and possibly setting up TV service at our new address they promised us the moon and have yet to deliver on any of it. We decided to go ahead and have a dish installed. We were told that if we added a new TV to our household at a later date, we could hook it up to the cable service at no additional cost, all we would need is an additional receiver. The AT&T technician who installed our dish and hooked up service at our new address reiterated the same information. Tried calling AT&T this afternoon and hung up after 25 minutes of holding. Got online and tried to set it up through the chat, was transferred 3 times EVEN THOUGH I told the first two representatives exactly where I needed to go. Had to repeat my request and provide my account information to every representative just to be told by the last rep that the only way I was getting a new receiver was for $99 plus S&H. When I advised them of the promise made to me, I was told I could try contacting the sales department to see if they had any deals. When I asked to have the cable service moved to another room, I was told to contact account management, who told me that there was nothing I could do unless I wanted to pay $99 for the visit. Then I was informed that the sports channels that I paid extra for, wouldn't work unless I purchased the accommodating package as well. Don't get stuck in a contract with these people like we did. I didn't think it could get worse than Comcast and now their customer service is looking like a dream. DON'T DO IT!

Direct TV is the worst you can get. It is way over price and their programming is terrible all you get is a bunch of channels of Comercials, there is never nothing good to watch unless you want to know how to get your penis up! You have to pay extra for premium channels that are nothing but reruns, HBO shows the same movies you see on TNT. Why pay more. 155.00 a month without premium channels. For what? They offer you a low price, then max the price up for commercials. I spoke to a representative and she told me you get all these channels plus Sirius radio, I told her if I wanted to hear the radio, I would go sit in my car. You get a genie receiver and boxes for each room, then you get charged for renting them every month.very expensive when you think about it. I would not recommend this service to anyone. Hopefully if enough people cancel their service with direct tv, they will go out of business. Which is what they deserve for ripping people off!!

I initially received service from DirecTV in May 2013 and at no time was I told that I purchased a the Satellite Dish. I called to disconnect my service on 2/24/2017 and spoke to a CSR for ATT & DirecTV. I informed her that I wanted to disconnect my service on the 2/25/2017 at 5 pm. That representative was very professional, however, I asked her if someone would come and take the Satellite off of my house and she said YES. Subsequently, I asked her how will that be scheduled, her response was that I would receive a return kit in the mail to ship the items back and at that time someone would contact me to remove the satellite from my roof. Today 3/17/2017, I called to inquire about the packaging instructions, specifically because there are items that were unaccounted for. I spoke initially to a CSR Drake. I informed him that I didn't have enough boxes to mail all the equipment back. His response was okay sir, let me check for you, he then said item HR34700 is discontinued and that DirecTV no longer needs that equipment. I said okay let me get a pen and write these numbers down. I thought he was talking about the cable modems from At&T. After that I asked okay when is the earliest day that some one can come take down the satellite. That's when it became clear and things got ugly and he became the worst CSR that I have ever talked to from any company. I said wait the CSR that I spoke with told me you were taking this off my house and now you're telling me you're not? He said that's correct. I said okay so you guys lied to me. I asked him who can I talk to that can make the decision to come get this dish. He responded "we're not coming to get the dish, you take it down yourself". Things turned worse, I told him to stop talking and transfer me to a supervisor. He hung up on me. I called back the next CSR Ann, told me that I don't need to talk to her supervisor and that her manager doesn't have the authority to do anything. Yet again, not transferred to management. As of today, 26 June 2017. DirecTv has not issued the $80.00 refund they stated they were going to return. Additionally, a lady called me from the office of the President of that company and stated she was going to send me an email and that I would be able to correspond with her. That did not happen either. So, I had no way of contacting the company to inquire about the funds they were going to send me. I had 2 different sales individuals call me to reinstate service stating that they would refund the $80.00 if I would sign back up for DirecTV. When I told the first gentlement I was not interested, he said okay, sorry to bother you sir, have a great day. Then about a week ago I get a call from Alexander. I told him I wasn't interested and he would not listen. I told him that he wasn't listening and that I've already told him 10 times, literally, 10 different times that I'm not interested. He argued with me about not being interested. I asked him to remove my number from sales calls and he refused. I understand sales, however, It got so bad that I actually had to become unprofessional and eventually hang up on this guy. Customer satisfaction is not something that DirecTV prides themselves on and that is evident from the lack of follow through at the highest level of the company and the constant harassment and the lack of professionalism of the subordinate employees of the company. I will now go and write reviews on every social media site that I can find about th

The product is good. Reliable tv. I hate how much I pay. My promotion pricing ended and my bill almost tripled. I can never find another deal. If I ever have a question on my bill, I dread calling customer service. Takes so long to actually talk to a real person. So many fees and taxes too. Wish it was cheaper and had better customer service.

To start off I got DirecTV in October paying a certain price for my package and then two months later they raised the price of my bill at the first of the year. When I moved they wanted to charge me an installation fee and all my equipment was already set up. It took me speaking with five different people to finally get a service technician to come out and repair the satellite. Then we got AT&T Internet and the technician didn't even make sure everything worked before he left so I called AT&T customer support and the customer support agent was supposed to reset our modem but instead reset everything so we lost everything on our DVR. Ever since AT&T bought out DirecTV we have had nothing but problems. After my contract is up i'm switching services.

Although I think any major Satellite TV company is robbing people, I have enjoyed usingDirect TV. This is what my family had growing up and we never had too many problems and the only time we did was because of severe weather.

Although I think any major Satellite TV company is robbing people, I have had good experiences with Direct TV. This is what my family had growing up and we never had too many problems and the only time we did was because of severe weather.

Directv beats out all the others on technology and ease of use. The problem is that their business model is to irritate their customers until they are forced to leave. I had it for a year before I had a complaint about loss of service during rain, not just storms. The repairman hooked me up with an advanced receiver. It turns out that it was a lot more a month which started in twelve months but now I am tied into another 2 year contract. A year later my bill went from $80/month to $165/month because they gave me a receiver without which I didn't have service. With me so far? I called them and got the run-around because rules are rules. Eventually I went with Spectrum for $120/month which includes high speed internet and will go up to $130 in twelve months. Oh, because I was locked into two years, I owe them $150. I had a friend visit last Saturday. He had the same problems. He said, you have a contract with them but they don't have a contract with you. They low ball you but it doesn't work so they give you better stuff and double their rates.

I have had DirecTV since 2007. Since Att took over it just keeps going down hill. Every time you call customer service it takes you five minutes to even get a human. When you do get someone they ask a million questions some of which they should already have on there computer. Most times they are in India and tell you that there name is "Joe"... OK! You can barely understand them and they dont seem to understand what your talking about until you repeat yourself a few times. ( which I love to do)... They say no problem they will help and put you on hold four or five times. Then after 20 or so minutes they say they need to transfer you to another department to take care of this. But dont worry they made notes. So... They next person comes On and asks you they same dam questions you already answered. Then they have no idea what your calling for! What happened to the notes?... Explain yourself again. And waste 20 more minuted of your life!! Followed by being put on hold on and off for fifteen. Then before they fix the problem they try to up sell you movie channels. I politely say no I'm not interested and they keep bugging until you get angry. 65 minute phone call to fix something that they screwed up in the first place and assured me it would not happen in the first place. Come on Att this is the age of computers and doing things fast. Probably won't be a customer for long!

These company needs to go down in flames they are so bad. The equipment is inferior and an average call to customer service is around 2-1/2 hrs!!!! I've had one a brief as one hr and a couple as long as 4-1/2 hrs. Now, when a receiver goes out, I just put the tv on antenna. I'd like to know what lawmakers thought it would be a good idea to take reliable free tv away from us forcing us into doing business with such crooked companies. Who regulates these crooks? Direct TV has charged me $125 for broken receivers they said did not have to be returned and then two months later, they charge you for not returning your broken receiver. Then, when you receive the replacement receiver, they extend your contract without your permission. I'm now waiting for a "contract specialist" to call me back - wonder how long that might take.

All I wanted to do was ask about a "free" upgrade I was told that I was entitled to. I mentioned that I wanted to confirm that Free meant Free and that my monthly bill would not increase. I was told that there would be no changes to my bill. Then I get transferred to the confirmation line and what do you think? I am told that my monthly bill would go up by $13. I then had to cancel the upgrade. This is not the first time that I received incorrect information from a rep. It actually happens more times than the times someone actually gives me the correct info. It is as if one hand does not know what the other hand is doing. I honestly would leave this company if I had an alternative out where my home is located. I don't have time to spend almost 2 hours on a call to have totally wasted my time.

I have had DirecTV for 2 years. Over the past years the customer service was always sub par but I actually a true issue with them beginning on 3/29. I called on 3/29 to set up relocation of services for 3/30. On 3/30 a technician called and said he couldn't come out because he was wrapped up in another home with wiring. He asked if I could call back DirecTV and reschedule the appointment. Things happen! I get that. So I said sure. When I called to speak with a rep to reschedule he advised that he would have someone out on 4/1 and someone would call me in 24-48 hrs to confirm. No one called or showed up on 4/1. When I called the service reps were rude and very ignorant to my situation. I asked to cancel services and was hung up on several times. When I finally got to speak with someone who was willing to listen on 4/2 he advised that he would have a tech out on 4/3 and reduce my rate due to the inconvenience. I was skeptical but I took the offer. This rep advised that a tech would call prior to my appointment which would be between 12pm-4pm. On 4/3 as I was making my way out of the door with my husband and my children the tech pulled up at 11:23am. He didn't call and approached very aggressively. My husband told me to go ahead to Walmart while he stayed and unpacked a few things so that the tech could get the job done versus waiting another day. My husband said that my toddlers were playing in the 1st living room while he put together chairs in the 2nd living room. When I got home my door was left wide open. I asked my husband first where the tech was. He advised that he should be in the attic. I then asked my husband where our girls were. He stated that they were playing in the room I just entered through. Come to find out the tech left without speaking to my husband cancelling the order as a "cancelled at door" account. My girls left out the door and my neighbor brought them back after the police was called. When I called to express my frustrations and disappointment in the company and their carelessness I was hung up on, transferred and disregarded. I cancelled my account and I will never do business with DirecTV or AT&T again.