Name: DIRECTV
Rating: 2.8

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Stan Vansant Spokane, WA

I was told I would be getting the program I had requested and would be able to record and watch the recordings on all 4 tvs. I didn't get the programming I had requested and can record and watch on one tv. When I called to straighten it out, I was told the customer service person had written something else down and there was nothing that could be done. I am stuck with a two year contract and not getting what I was told I would get, unless I pay a lot more. I gave them a 2 rating, which is probably too high.

11 years ago

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Lillie Espurvoa San Antonio, TX

Direct t.v. does not live up to it's promises.but expects you to they promised $200 gift card if you transferred your services, which they conveniently denied, saying wrong code was used, later came up with different reasons. I then cancelled my subscription, and then they demanded that I pay them $300 for cancelling "my contract" I have been paying $30 a month, but they can get away with not living up to their side of their contract. I've had many others say the same thing happened to them.

11 years ago

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Charles P Knox Pittsburgh, PA

I had them move my satalite dish a few feet up my gabeled roof 6or 7 ft Wireing just needed to be cut shorter. Took the service man 20min at the most. Cost 150.00 dollars. I told the man if I knew there would be a charge I would have done it myself. I WILL change providers when my contract is up!

11 years ago

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Richard Spring, TX

The best -- I have tried them all and DirecTV offers the best service and package. Try it for yourself and see the difference (and you will be pleased).

11 years ago

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William Peters Cape Coral, FL

Direct TV LIED to me when I subscribed. I told them I was planning on moving within 6 months and was told I had one free move as long as it was into an area they served. It was, but they charged me $400 to move my service. I was going to drop it then, but they were going to charge another $400 penalty. My two years is up now and I am looking for another service as quick as practical. I DO NOT RECOMMEND DIRECT T.V.

11 years ago

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Helton NC

It doesn't treat you fair when installing new equipment. My box tore up and I did not ask for HD because it was 10.00 higher, and we are on a fixed income. They put a Hd box in and charge 10.00 higher each month plus 7.00 extra for insurance. I signed the paper when the work was completed, as always. I called them and they told me that I signed a 2 year contract and there was nothing I could do but pay for HD for 2 years. This is very sad when companies take advantage of elderly people

11 years ago

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Steve Rodie Spring City, TN

I wouldn't recommend direct TV to anyone. The first 6 months of my contract I was on the phone every month arguing with some idiot who couldn't speak English. They kept adding charges and I would have to call to change it. I can't wait to change to another service I had dish before and there is no comparison to them. I switched because of programing disputes. I will find another service that I like.

11 years ago

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mary johnson West Memphis, AR

NOOOO i have argued with you over 10 times, i have had diresct tv since 2000 never been late , you do NOT offer any incentatives for US . my bill went higher then he said he would help me lower it so i find out he did he took all my channels that i watch , so i basicALLY HAVE O TO WATCH . BUT I TALKED TO DISH and im moving . tired of trying to deal with some one who takes my money that long with nothing to watch ...

11 years ago

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Nancy Cavinee Kenton, OH

I am thinking of changing as soon as I hear from Time Warner. I have no special package and they have raised my bill so much that I will have to change. Tried esplaining that we have been with Direct as long as they have been in our area and this is how we are treated. We couldn't even talk to anyone about the bill. The lady said there was nothing they could do. Husband has passed and you raised it so high, I just cannot afford it. Direct does not work with you or even try to help. Will be changing.

11 years ago

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ROBERT EDWARD LEE MCNEAL Baytown, TX

The Worst ever experience. After I decided to quit service after 5 years (because of ever increasing rates) they refused to release me but here is the kicker. When I finally got a supervisor to cancel my service, they set and EMP signal through the signal box and burnt out my HDMI PORTS on both of my TVs. WTF and they would not admit to it saying not one but both my tvs were faulty. WTF. I will never do business with them again. Netflix streaming baby1

11 years ago

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Lavenia Whigham Dunaway Unadilla, GA

Increased rates twenty-five cents to four dollars every month. Same old shows every night and every week. Never any new or good westerns or movies All other shows are reruns from years past. Programming horrible. They keep adding and removing channels. They changed my package because the original package I had is no longer available. Supposed to be an improvement, but definitely is not. Considering going back to Dish which is the only other choice in my area.

11 years ago

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FEMartin Ridgedale, MO

I live where the nearest gas station is a 50 mile rt ~ DiRECTV is great (can't get local tv from Tulsa or AR) No problems - had it for 15 years

11 years ago

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Lillie Espurvoa San Antonio, TX

got a bait and switch deal promised that I would get $200 if I would switch.. after months of trying to get it, got fed up and switched back. I am now paying $300 back because I "didn't fulfill my contract.. how come I have to fulfill my contract and they don't? I found out this is a common practice with direct t.v. I'm on social security and have to make monthly payments..certainly do not recommend direct t.v.

11 years ago

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Scott Dallas, TX

Horrible. I moved over 5 years ago and the movers packed the receivers. When I arrived in my new city, the condo would not allow satellite. I tried to return the receivers to the local office but they refused. I called many times and I was told they would send a box and shipping label. Never received it even after more calls and more attempts to return the receivers. Now 5+ years later, I have a collection for almost 800.00! I've tried to, again return the receivers and now I'm told they too old. Never again with these guys even if they would erase the collection.

11 years ago

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Dolores Davies Paducah, KY

Lies. Lies. And more lies. They say it's wireless. Everyone I know that has it, has a bunch of wires showing. They talk about the whole house genie but they don't tell you that it adds 30 dollars a month to your bill. If you're not happy, there's no way you can get out of it without paying a hefty fine. Of course, the government gave them a hefty fine for that.

11 years ago

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Patricia Braun Kennewick, WA

there prices keep going up and the lack of good programing makes me want to shop around.they need to drop home shopping channels, and take away the spanish channels and make them a pay per view or let the custmer pick what he want on a channel line up.

11 years ago

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mike Hauss Spring Hill, FL

Can't wait for my two years to be up so I can get rid of them. they told me what my package would be and after 3 months they raided the price telling me it was a promo. I picked their top package and was told that I would have the price I agreed to . After the customer service was rude on the phone , they told me the gentleman I spoke with did not have ability to make those statements. Best day of having Direct TV will be the day I reach the two year mark and cancel my service.

11 years ago

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eric Rock Hill, SC

The worst. I had signed up with the promise of getting Internet too. We're unable to get me Internet but wouldn't let me out of contract. Canceled and moved to a location that I can't get a signal and yet constantly sending me and calling me with offers to sign up. Each time I tell them I can't get a signal, they say they will make a note not to contact me anymore. Next month they call and send offers in the mail again. Waste of money.

12 years ago

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Jerry hampton GA

I keep losing the guide. When bad weather comes I lose everything. The monthly bill is expensive. Direct TV is trying to have me connect to the internet. I don't need that. HBO had, at one time, had new movies once a month . No more. Other than that, everything is fine.

12 years ago

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Matthew Petika Apollo, PA

Tv service was decent , direct tv has alined it's self with a really bad internet satellite provider !! Hughes net , and it's really slow ! Worse then dial up ! So all this has done for direct tv , is garuntee I will never use thier service agian !!! Thanks for nothing direct

12 years ago

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Crystal wears San Francisco, CA

Last i paid my bill one customer service rep said it ok late and i thought he put in the computer when he didn't so when i was in a car accident and had no car. My cable got cut off and my disabled mother had to drive her scooter across town to pay it. I paid extra for 24 hr money gram they still couldn't put it on anfd my 2 young disabled children. couldnt watch tv until 2 days after

12 years ago

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Kristy Haslet, TX

DirecTV is a cable provider I will never use again. They have a decent channel line-up but the satellite goes out with bad weather. You pay a monthly fee for each receiver you have and you return them upon cancellation/contract ending. Customer service is horrible, when my contract ended the company took money out of my account to pay for the receivers that I had only sent back a week prior. My suggestions to EVERYONE considering switching to DirecTV is to pay by check. Do NOT and I repeat DO NOT let them have your debit/credit card info. If it's possible go with another provider.

12 years ago

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William Anaheim, CA

Great satellite service, great collection of HD channels. But the only problem is the price the prices are so redicilous. Just for having a basic channel line up it is still very expensive.

12 years ago

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Meagan Carter Lehi, UT

DIRECTV has always been so awesome and affordable. We have access to so many different channels and can watch almost anything. That make it really easy to understand.

4 years ago

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Sweet Nouveau Palmdale, CA

My experience with DIRECTV was nothing more than a nightmare I really do not like their service or their customer service I have to tell you that I have not tried them in the last five years so perhaps they have improved but my past experience was nothing but a disaster and I moved on to spectrum which so far has been good

4 years ago

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Will Bertino Phoenix, AZ

Quality of programming consistently going down. The primary reason we still have DTV is for the sake of my elderly mother. She has dementia and unfortunately only understands how to use DTV. So things like HULU, Netflix is out of the question. Company product is not worth the money with all of the live stream options available. NFL ticket is not necessary anymore and they are still charging like its a rare commodity.

4 years ago

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N R Canton, GA

not as good as dish, who was not as good as Xfinity which we still have since 2006. When we moved the debited our bank account for $800 for equipment because they never sent us the return boxes. It was quite a pain to get rid of that and then ATT equifaxed me for it when they bought DirecTV and it took me over a year to get it off my report and it cost me 17 points.

5 years ago

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Billye Newcomb Galveston, TX

Okay but expensive. Can’t ever find anything I want to watch so I record a lot of shows. I would like to find some thing better and cheaper. We can only have three TVs on at one time which is inconvenient when we have company. We lose the connection a lot when it rains

5 years ago

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Greg Becker Amherst, OH

High quality programming for the money. Customer support is very responsive. Doesn't take long to actually talk to a person. Had a tech out quickly for one of my boxes

5 years ago

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hemant mahidhara Grafton, MA

I had DIRECTV service for a couple of years. Primarily took the service for their international channels selection. The service was quite good and the channel selection was extensive.

5 years ago

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Sd Norman, OK

Direct tv has been notorius for changing the prices on the channel packages without notifying you. One month it may be the regular rate next month they added a hundred to your bill. Heck they even change your package plan without asking and pick your channels for you. If you get an americian on the phone well your in luck but if not dont dare ask for a supervisor. They wont let you talk to one.

5 years ago

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Bill Newman St. Marys, GA

Good satellite service. However, Prices go up every year so I call and get a loyalty discount EVERY single year…it’s worthwhile. This year my loyalty discount is $65 per month off the stated price.

5 years ago

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Michael Bieker Los Angeles, CA

Expensive after year one. Better options for the money available. Rates for me went up extremely high after my first year of service. When they debuted back in the 90's they were the best in the business. Now, with so many options, its not as price competitive to other companies.

5 years ago Edited September 14, 2021

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KP Queens, NY

I have had Direct TV on and off for years. They have their ups and downs. I like the guide. I don't like that On Demand and Movies require Internet as I only use my hot spot. I guess that is my issue. The picture is clear and for the most part I hardly ever lose service.

5 years ago

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Holly Neff Moorefield, WV

I was a customer for 17 years customer service was always very difficult to interact with. Getting any kind of technical help was next to impossible. Every time I tried to switch services to a different provider they always said you are under contract. Even though I never signed a new contract and only upgraded my equipment one time in 17 years. Would not recommend. Also continued to raise prices while providing less programing.

5 years ago

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Rachel Davenport, IA

A very expensive service! 3 TVs with service cost almost $300 a month. The same 4 commercials play, sometimes two times in a row. Their customer service is good if you can get state side assistance. Directv is always willing to upgrade equipment or offer small discounts.

5 years ago

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Brian DeVos Boiling Springs, SC

What I like best are the channel options and choices. What I like least is the cost. They have a great product, but they make you pay for it after the introductory offer. You can keep calling to get additional discounts but it is a pain. I also do not like to reception in bad weather and a dish on my property.

5 years ago

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Sandra Santee, CA

Satellite is not pretty but good function. Random program cancellation that are set on auto record. Will not record during unannounced programing updates. Lots of pixtulations on pictures. Sound is lost at times. Too many adds at bottom of screen during program which interferes with picture and the closed caption words. Lied about being able to move and just transfer service, had to sign up for a new contract for 2 years and was charged for installing dish.

5 years ago

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Bernadine Birdsong Studio City, CA

I have used DirectTV for many years. I love the service but not the price. If they do not figure out a way to compete with streaming services, firestick etc I do not think they will make it

5 years ago

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Brendon Haacke Kuna, ID

DirecTV is not what it used to be. The value has diminished over the years and we opted to cut the cord for steaming services and an HD antenna for local channels. We get all of the same content for far less. Even paying for several streaming services, we pay about $30/mo. instead of $85/mo. with DirecTV. Same shows whenever we want for far less money. Cut the cord.

5 years ago

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Wendy Ericksen Salt Lake City, UT

DirecTV has a good selection of channels. They're transmission is reliable except during snowstorms. The bad is their prices. They'll snag you with a great deal for a 2-year contract then, even before a year is through, they jack the monthly rate extremely high.

5 years ago

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Monica Bazile-Turknett Houston, TX

I have had Direct TV for the last 12 years. Whenever I have had an issue, someone is always available to help. Customer service is pretty good. The only issue I have is that they are still one of the most expensive. After all these years, I will probably change service due to cost

5 years ago

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Kenneth Howard Columbus, OH

Dealing with Direct Tv was straightforward and professional. When AT&T took over the company I knew I was in for problems, because their billing has always been messed up. And, it was. From the start it was one price, and the next month a different price. Constantly changing and you couldn't get a straight answer from them. That's when I left them completely. You cannot operate on a budget using them.

5 years ago

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Leonard Madia Columbia, MD

As with most satellite TV suppliers, the content and product are very similar. However, Direct did a good job with customer service. Most is my contacts with them went well.

5 years ago

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Anthony Brunson McDonough, GA

Direct TV is outstanding, the price and quality of service is excellent. My service rarely goes out and the prices are the best compared to other companies.

5 years ago

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sexyj76 Fontana, CA

Directv is great when it comes to some of their packages. I prefer them over cable companies. However, when it comes to the service, it can get spotty. There are times the tv will just glitch out for no reason. This happens on all 4 of our boxes. The TVs never do it when using streaming services or anything else. They have told us to replace the boxes with newer ones...that would put us in another 2 year contract. And that’s a bit shady for a company that huge.

6 years ago

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Brittany Alshawy Colorado Springs, CO

Pretty good. The cost is high for the value though. They also partner with ATT to get you to use them more. Which has it's benefits, but also seems strange. There are a lot of cannels. It's good enough.

6 years ago Edited September 14, 2021

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Jim Ballantyne Slidell, LA

The variety of channels and the overall quality of service is excellent. Where I believe they fell short was the ease of searching for programs. and the guide was cumbersome.

6 years ago

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odessa wright Lufkin, TX

Most of the time the satellite works. But when it rains the services will glitch. I like the prices when I first signed up, but the price increased the longer I was signed up for the services.

6 years ago

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Marion Lang Appomattox, VA

I started with Directv in 1995. They were great and the price was good. Now in 2020 they say I don’t have a clear view of the satellite and the price is way to high. I had no service for a month before they sent someone to check out the system. I was very sad they had become a not so good satellite tv provider.

6 years ago