DIRECTV

They put you in a 1 yr promo but its in a 2yr contract they fail to mention. So when u cancel after the yr is up. They hit you with the you're in a 2yr contract there will be a cancelation fee. I was moving told them I no longer needed serviced They told me I could lower it or possibly get rid of it if I put my account on the 6mnth suspension so I agreed. 6 mnths later they say oh if we did that everyone will be putting their accounts on suspension not to mention they restarted service at my old place and charged me for them took days of aurguing to get the $200 termination fee but they still charge me over $300 for services that wasn't hooked up and then 1 month after the final bill took it off a card I didn't even know they had because I got a new card because someone was trying to steal money. They got it directly from visa because theyre a merchant. Said they didn't need NY permission to take my money that I agreed when I sighed up for services. Told me I can dispute it with my bank but if I was u I'll get a new card cause we will tty again. But they get the new card info from visa so I'd have to close my account and open a new to stop them from stealing my money.

After 23 years and over $44,000.00 dollars spent with Directv I unplugged. Customer service is lousy and they have no incentive to stay for long term customers such as myself. I originally contracted with them in 1995. At that time they had less than a million customers and they advertised that once they had over a million customers, those original customers, would get a lowering of their bill and lower prices. It never happened. I stayed for the sports packages and in 1999 contracted with them for the premiere package. At that time I was told as long as I kept that package it would be $99.00 a month for as long as I stayed with them. That also turned out to be untrue. Over 23 years, prices continued to climb, and no incentive was ever given for long term customers. Continuous issues, such as log in issues online, interruption of services, old equipment not being updated, and fees piling on to the bill led me to unplug. The straw that broke this camel's back was a bill that looks like this: Tennessee satellite tax: Approx $25.00 Receiver fees for three receivers: Approx $30.00 Advanced Receiver DVR Fee: Approx $10.00 Directv whole home DVR Fee: $3.00 Federal Universal Service Charge: $4.46 TN Government Fees and Taxes: $4.82 Directv Additional TV Fee: $7.00 Use Tax: $9.50 Sales Tax: $1.63 These taxes and fees are approx $95.41 and I have yet to mention programming fees! The $99.00 premiere fee is now approx 145.00, plus sports programming which is approx $50.00 and these are monthly fees. The Tennessee Satellite Tax started out as approx $6.00 a month and continues to climb and is never the same month to month. Now that AT&T has acquired Directv they try to combine the bill which in my opinion hides many of these taxes and fees. It's just too much money to watch TV and I unplugged. I wish I had done it years ago just for the savings. I could really use 44K right now, and to have wasted that, for satellite TV, is just plain stupid on my part. I'm done with them and I am feeling the savings. Hope this helps with your decision making in regards to Directv.

Salesman comes to my house, sold me on a certain package/deal. I view the channels on his tablet/iPad because he ran out of pamphlets. I'm thinking this is a good deal. I explain to guy I only have two TVs do i need all of them to set up in every room. He says no i don't need them all. I tell him i have plumbing construction going on in the back with that be problem? He says no, he can work around it. So I set it up, the installation was a hassle. Disaster! I rescheduled the installation and then I'm rethinking it because of time of issues. The salesman calls and tells me he can get someone out there on Sunday if that's what works best for you. I give in and say ok Sunday it is. I work nights so to do any of this I have to loose sleep. The tech guy doesn't show up, as in walking out the door for work he calls and says it's raining he can't do anything. It had been raining ALL DAY, he says I'll be there tomorrow at 11am. I say ok that's fine. I'm thinking we'll you can't help the weather but some notice of the cancellation would have been nice. So I wake up to him banging on my door, didn't get that curtesy call or nothing. The tech guy asked me where are the TVs? says I NEED them all. I tell him they told me you don't need all the TVs then walks around, goes outside walks around comes inside starts asking me about attics/ underground access etc. I tell him I've never seen any attics. Finally he says It couldn't be done. I have to call to reschedule or work it out with them. I tell ok forget it ill just cancel it. I get my phone to call and see it's 9:30 AM. I'm pissed at this point I'm awake and now I won't be able to sleep and get rested for work that night. So I tried to cancel the service, but I was assured they'd send out the superviser of my area. He however arrived at the scheduled time and did get the job done with ease. Also was very polite. He shows me the same package I "signed up" for. Tells me I'm good to go. When I scanned my channels on my TV I saw the channels on the list weren't available on it. So I called customer service and they were no help. They said the dealer with call you to get it fixed. NEVER got a call back. So I called again and again NO HELP all I got was someone trying to upgrade me and charge me more. So I try to see what are all my options. Canceling it, i have to pay almost a $500 fee! For having a cable for NOT even a week. Upgrading it is a $600 difference. Which is NOT ACCEPTABLE! All of this for someone else's error. At this point I try to see where was it that I confirmed this package and the only paperwork I have is a bill. That I got after the fact. So I call again and try to get this fixed or cancelled. I get the run around and get transfer to the cancellations department and she tells I have to deal with financial department. She says I see you talked to TWO supervisors that could have helped you and also failed to put in a request for the financial department to call you back to work it out. Not to mention I was suppose to receive an email that I never got because someone put that information in wrong twice. So all in all I'm still waiting for someone to call me (3-5 business days) at this rate I'll have disappointing cable for month before I get helped. Now looking forward to the next two years if I have to keep it. Not even sure I'll get a call back. -With NO NICE REGUARDS Maribel (a pissed off DirectTV customer)

I have been a direct TV user for close to 15 years. During that time, never got the local channels in the summer. They said cause of an obstruction. Its funny, when I downgraded my service I now get the local channels in the summer. Had to downgrade because prices keep going out of site. They promised me one price for a year and another the 2nd year and have already renigged on that price within the first year.

Back in December, I was contacted by a "retention specialist" who promised me the world if I came back to DirecTV. I was told I wouldn't pay receiver fees, I would get a Visa gift card, free NFL Sunday ticket and my bill would be $60/month. I thought that seemed too good to be true, but after verifying the rate multiple times, I agreed to drop my streaming service and went back to DirecTV. Every bill has been $79+ and I was reassured that it would be fixed and I would receive a credit...still nothing (3 months later!). Today I called again just to find out that she is "no longer with the company" and that they really can't do anything. It would be up to me to contact Customer Service and try to get it resolved, but they can't guarantee anything...way to take care of your customers!! I will be doing everything I can to get out of this contract and WILL NEVER subscribe to DirecTV again!

This is the same old complaint that the service is way to expensive and we don't watch 1/2 the channels we get. I would prefer that we could pick and choose the channels we like. Our particular service has been grandfathered due to the fact we've had this service for years and I know it may go away in time. I've called many times and I tried to get a better deal but just can't. I've even tried other companies and it seems impossible to get a better deal. I personally don't care where the service comes from as long as its cheaper and doesn't go bonkers when it rains.

DirecTV and its outsourced field technicians Mastec refuse to service dishes they installed on roof tops. An arbitrary policy change by DirecTV unannounced to its long time customers, mandates that service technicians are forbidden to work on roofs and must install a new dish accessible by ladder only while leaving the previously existing dish and placing the burden of removal and disposal on the customer. If unable to locate a position on the roof's edge that will communicate with the satellites, the customer bears the added costs of installing a pole in the ground when instead a roof top installation would work perfectly.

After switching I did end up getting more channels that I wanted for less money. The DISSAPOINTING part was that the few things the salesperson was very misleading turned out to be pretty big issues. I asked her several times about satellite signal disruption and she reassured me that I had a good line of sight and that I should only experience disruption during very severe weather. She explained that the technology now is better than the older technology where people were not able to watch TV when it rained. Unfortunately, in my experience, that was a total lie. Every time it rains more than a very light sprinkle I totally lose service. Also there's no reimbursement for outage periods. She told me that the DVR would hold 800 hours. What she failed to mention was that it was 800 hours worth of normal resolution tv and only 200 of HD tv. My biggest concern was having a reliable signal. The signal is NOT what I would classify as "reliable." Since I switched last month I've lost service at least 7 times due to weather. Sometimes it's only out for 10 to 15 minutes and sometimes it's out for up to an hour and a half.

Purchasing a bundle from Directv was a big mistake from the get go. My husband and I were told that we would receive TV, internet and phone service for 89.94 a month. The Directv rep who installed our equipment said that Century Link was providing phone service and they would come out and connect us. Incidentally,it took them 2 and 1/2 weeks to do this. Concerned my husband asked the rep if we would receive one bill for phone and tv,(even though we were paying for internet we told him we already had an internet provider so we would just need the phone hooked up). The Directv rep said we would receive one bill from Directv and we would pay them. Almost immediately, we started receiving 2 bills, 1 from Directv and 1 from Century Link totaling 147.54 a mo. Hey, what happened to the quoted price of 89.94 a mo., not to mention the add from Directv offering the same deal, that I'm staring at right now. Trying to resolve this issue has become a nightmare. You would think because Directv sold us this bundle that they would work with us to resolve the problem. You would be wrong. Phrases like; "Pass the buck", "Given the run around", and lets not forget "Scripted response", come to mind. After several calls to Directv and Century Link we finally got the latter to admit that yes, the accnt. indicated that we had purchased a bundle. We took this to mean that they recognized that they had made a mistake and we would now receive 1 bill from Directv for 89.94. Oh, the naivette. I failed to mention that we signed up for auto pay so Directv has been getting paid every month around the 21st. To bring this up to present day our phone and satellite service has been disconnected for non-payment. Not to worry, Directv has left us with the minimum service so I won't have to miss Brazillian Butt lift. So, with no phone service, (cell phone reception is non exsistent in 1920s basement apts.), we have been forced to make calls from the office at our place of employment where we have been batted around like ping pong balls from Directv to Century Link and back again. Nobody will do anything except give the scripted responses. It appears that the powers that be are well insulated by a bevy of Mindys, Brandys and Ariels. My apologies to Mindy Kaling she is too cool. I dont know how or when this will be resolved, but if Directv tries to pull this 2yr. contract crap I just want to say that nothing was signed and in fact, as far as I'm concerned we have a verbal contract with Directv for 12months of bundled service for the quoted and printed price of 89.94 a month. Oh, I would be remiss if I failed to mention that my husband called to find out if Directv received payment for July. They did, and in fact the bill was for 99.00 dollars. If Comcast is the Devil then Directv is the Devils spawn. Directv give us satisfaction or I'm coming for you. Just so there are no misunderstandings I mean with the Law and the Better Business Bureau and whatever it takes.

Cost is too high. Started out with lots of promises, none of which was delivered. Price is much higher than originally stated, programming is poor, but my 2 years is almost over and I can dump them! Around $100 a month for the next to lowest tier is nuts to watch TV. Lots of other details I would share but don't have all day to explain the lies...

Lousy customer service. They have a lousy service fee.this is often called early cancellation fee. It works like this.they porpuse divide the most watched channels into promo pkgs,with channels you dont care about.in each select pkg.they then offer you promotional discounts to buy various pkgs.at a fair price in which the product is actual worth.at the end of the promotion pkg time frame they double your fee. then you realize your paying to much for the garbage they are offering.So when you get rid of them then they say well we have a lousy service fee/ early termination fee you only want to pay for the channels you watch. Why thats obserb. How are we too gough you if we dont force you to buy a product you don't want. solution is simple net flix or red box cheaper with choice

Generally, service has been good. However, about every two to three months my bill is $20 to $40 over what I contracted to pay which necessitates a phone call, working through the phone tree, talking with at least three people and then, today, I was told to call back tomorrow for some reason that I did not understand. I have explained numerous time that I live on social security and the amount I contracted for is all I can afford--to no avail. This part of their service is NOT SO GOOD!

I Love Direct TV had them over 4 years. Use to have Dish nothing but trouble in 3 years had 3 receivers burn out. Wouldn't bury cable said I could do that. Keep raising price and would not lower price. I love Direct TV.

I have had Direct T.V. now for 2 years. I have been completely satisfied with it......BUT......they have a monopoly on the amount of time you get. If I could get cable t.v. I would. They know they have the upper hand for people who live in the country. Also ...the sales rep. tried to rip me off by offing to dig a line to bury the cable at 3 dollars a ft.. It was about 30 feet and a 10 minute job. I ended up having to dig and bury the cable myself. He also stuck the pole to the dish into the ground and never secured it. The wind blew it over....seriously. Is this number one service,..I think not. When anyone is dishonest, and trying to steal, I will ALWAYS give them a zero rating. Sorry Direct T.V. but you asked.

Not the greatest selection in variety of movies and Loss of power during a storm. We also were hoping to save more money than we are by switching from another service. Other than that, We are satisfied with quality of service and crystal clear Hi Def programs.

I enjoyed the service while I had it. My problems began when I moved from the L.A. area to Phoenix. I called to have the service set up. The technician came and discovered that I do not have line of sight from my new apartment, making service impossible. To get out of my contract without having to pay a $360 penalty, I needed to get a second opinion. I understood and scheduled it for the next day. That technician was on time, but they sent him to my old address - in CALIFORNIA!!! I had to call again to schedule another technician. A week later, they sent THE SAME GUY I HAD THE FIRST TIME!!!! He realized it before he got to my place and called me. Then he hung up to call his supervisor. I never heard from him again. I finally called someone in their office. Apparently, they decided to take his word for it and remove the penalty fee, but they weren't about to call and tell me that. On top of that, they sent to shipping box to return the receiver to my old address in CALIFORNIA!! In the end, I got a refund of part of what they owed me, but I still got charged for a month of service that I never got!!! This company still owes me over $100. I will never go with them again!!! They have NO IDEA what they are doing!!!!!!!!!!!!!

Way too expensive. I am preparing to cancel and buy out any remaining time. You get nickled and dimed to death. $6.50 for additional TV, $10.00 for the dvr receiver for that tv. $4.99 HD package $3.00 Whole home DVR service $3.50 for ABC, $3.50 for Fox. $2.14 Regional sports $8.00 protection plan $10.00 Advanced receiver HD That right there is $51.63 add the taxes on that and you are at $53.00 on top of what ever package you get. Also be aware that the "on demand" is pay per view for a lot of movies.

I had been a customer since direc tv went in business. The receiver quit working. I called them, they informed me the receiver was obsolete but I could have it repaired or updated. They also told me they owned the receiver but I would have to pay for repairs or replacement. I ask why should I pay for something I never owned since I was already paying $98.93 for the basic package and one movie package. The person became irritated ask if I wanted the repair or not. I informed her I was a disabled veteran and could not afford any additional expenses on a fixed income. She then proceded to help me close the account. A few weeks later I was called and free repair and lower rates, too late Evidently they do not need me. I

I have had Direct TY since 1995.My only complaint is the way they bundle there channels. I watch maybe 40 channels. Why should I have to pay for more than 150 channels I never watch. I am retired and my wife will retire in a few months and we may have to cutback on some things.

they did the same to me when I moved. I have had Dtv for over 14 yrs. But the bill was in the xes name. so when I sign a new contract, they charged me to move my service to another location. Didn't hear that lttle money maker for D-tv til I moved. They are really QUICK in wanting you to sign CONTRACTS. But when your not happy, they are, you signed a CONTRACT. In other words, they don't give a SH^t about the customer. I for one will DUMP D-TV when my CONTRACT is done. HOPE you all do. When your billing goes up from 29.95 to 78.95 maybe you will DUMP the misleading, money hungry, decieving b****rds they are.

I have had no trouble with Direct TV during the years I have had them. I think they should lower their price for customers after 5 years with them or up grade the package etc.

We enjoy Direct TV. Never had a problem with the service!! Great picture always!!!! The price is a little high and we wish something could be done about signal loss during bad weather !!

This site plus the company is something that I will never recommend to anyone. They do not care about their customers one bit. You call them to talk about an issue, all they want and you can not move forward until you pay the bill. They will not listen to your issues at all. I have several but, they don't care. They call all the time offering free service but, when you try and talk, they ignore you and talk over you. This is the worst company in business today. I have wires hanging everywhere in my house plus wires running on the ground, exposed, from the dish. My DVR screams when playing and recording but ,they are not the least bit interested in talking to me to resolve these issues without renewing with a new 2 year contract. No I don't want a new contract, I just want you to honor the last one

You are exactly right the prices just keep going up and up. We've been customers for many years and even when we try to get some type of discount they give you $5.00 off for 6 months, Big deal. When I told them we are elderly and on a fixed income they really did not care or try to offer us a senior discount they wanted to reduce our package. If we had a better choice in our are I'd change in a minute. Its so expensive and continue to go up and up. Your right abut the weather affecting the reception. When it rains hard, you might as well shut off the TV.

I wouldn't recommend direct TV to anyone. The first 6 months of my contract I was on the phone every month arguing with some idiot who couldn't speak English. They kept adding charges and I would have to call to change it. I still have about 5 months left on my contract and can't wait to change to another service. I try to pay bills online but their page is so complicated to get around, because of all the things they are trying to sell you.If you pay with a check on the phone, it's a five dollar charge and you won't know it till next bill. I pay 98 dollars per month and have maybe 10 channels worth watching. Everything else is trying to sell. I had dish before and there is no comparison to them.

DIRECT TV SUCKS *! Worst customer service ive had in years Bill is constantly messed up and charging more then agreed and all you get is SORRY for your inconvenience! Sorry for your crappy Service I say TOOK them over a month of Have to wait 3 days to see if that fixed it to decide it was THEIR BOX they replaced to fix the problem THEN the next month charge extra on the bill INSTEAD any kinda of consultation Get another SORRY BS DISH NETWORK has better customer service and better packages for what i pay for PARTIALLY service to DIRECT TV i can get ALL the DISH network channels that includes everything i get with DIRECT TV and MORE A soon to be EX Direct TV costumer for over 5 yrs ROBERT E OSBORN Roy UTAH

their satellite internet gives you an allotted amount of high speed...once you use you time ....EVEN THO YOU PAY FOR A MONTHS WORTH...its slows down and your computer runs slower n slower until the 27th of each month when it resets the speed again.....meanwhile its slows down and hard on your hard drive ...ruining your computer....when doing updates or anything in general....my computer isn't a year old n had to send it in for repair to hp...4 times in 8 months...I dropped dish and my computer runs like new....I have a dell desktop in the garage it ruined....I will never go back to them...call n ask them about the high speed allotted time if you don't believe me...

They gave the wrong package that I requested. I attempted to get it change to the promo that I was calling about. They said that they were sorry, but they could not change it. I asked for the headquarters' telephone number. I was told that they didn't know it. I was promised that they would not charge more than $29.95. I was charged without consent about $40.00. The additional charge was for HD. My TV did not have HD capabilities. After two years, I tried to terminate the service. A representative called and she was sorry. She won't refund the $240.00 charge for HD, but promised a benefit package for $29.95. Two months later, I was charged $80.00 for the special package. I refused to pay and demanded that they terminate the program. For several years they had collection agencies call me. I told them I would love to have a judge hear about their dishonest business practices.

i wouldn't use direct tv if it were free lying b*****ds i gave them a letter from my landlord and stating where the dish had to go i pointed it out i had to go to work because they were late getting there when i came home the had put it in a different spot and refused to come move it they said it was a contractor (who they sent out) put it up and they werent responcible for the work he did i had to deal with the contractor myself i reminded them they sent the contractor not me the just blew me off when i told them i would call dish network ,the dish network contractor happily took down the direct tv dish the next and then direct tried tohit me with a collections agency because i refused to pay them

The service is very reliable, but be prepared for the price hikes that will follow. Honestly, you will likely only ever watch about 20 of the 200 or so channels that are made available. In that regard you'll end up paying for useless junk. This is why they need to have a custom package offer, available at a reduced rate.

Directv goes under as the worst home service I have ever gotten. On October 27, 2012 I was scheduled to wait on a directv employees from 8am to 12pm. The employee started out professional by keeping me updated with when he was going to arrive. He arrived a little before ten am. So i put three of my four dogs in a bedroom so they didn't bother him while he worked. My fourth dog was a rescue and always stayed on the porch or in the yard. He was very street and car smart. The directv employee showed me something black in his hand he said was used to scare off dogs. I didn't worry because though my dog was protective by barking, he never attempted to bite anyone. The employee continued to put the new satellite on the house. The dog never bothered him. The employee told me he would have to come back later to bring the HD receiver. The whole reason why he was supposed to be there. Later ended up being 7:30 pm. By this time he had brought a partner who I believe was high. As I'm watching ONE man work, another man walks in my house unannounced. NO knock. I jumped and told him he scared me. The third employee laughed and said, "She probly ain't never seen a black man before." I didn't appreciate that comment. After they were done they left and I heard what sounded like a taser, a dog yipe, then all three of them laughing hysterically. Then I heard the words, "That dog....well he gone now!" Followed by more laughter. They drive off and my dog was nowhere to be found. Until 8:00 am. He was so frightened that he ran down my road, right into the middle of the highway. Needless to say, my dog is dead. It happened all because three directv employees were unprofessional. I could understand if my dog attacked them and they had to retaliate. But if they were able to come into my house without getting bit, they were able to leave without getting bit. Here it is two years later. And despite my complaints and efforts, they didn't lose their jobs, I wasn't offered discounts, wasn't given an apology. And a sweet, innocent rescue dog is still gone. Yeah. I'd highly recommend any other company.

I don't like the way when you call in they send you to to this person who in turn sends you to someone else. It seems no one knows what they are talking about. They just keep you going from one room to next. Instead of getting. Someone to come out and work on the problem. Getting it fixed once and for all. They just send us to do the work. We are up in. Age and we can not do half the stuff they want us to do. They are fast to charge but not to repair

I switched for a tv show that was exclusive, and was quickly cancelled which upset me. I continued with directv and I am glad I have. I've never had a problem like my friends with competitors have.