Name: DIRECTV
Rating: 2.8

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Jamieray Tomball, TX

No customers service worst tv company with not doing what they say only want new customers once you sign up they don't care if took two months to transfer my service 5miles and the credits they told me I would get didn't happen and was told someone would call me back and it's been months really think they tell you that cause it's a hour at least when I call so they know you can't call everyday they suck

7 years ago

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Kim Appelberg Pensacola, FL

This is the worst experience I have ever had. I had an appointment for internet and direct tv services to be installed between 9-11 am. No one ever called or showed. I have been on the phone for over two hours and I still don’t have an answer. I have been transferred over 7 times to different department and no one will give me an answer. I can’t even believe the lack of service I have received. I took off of work for this appointment. It’s 5 hours later and I still have no answers other than I need to reschedule the appointment.

7 years ago

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Steve Van Etten, NY

I first subscribed to DirecTv in 1997. Got the SAT-B2 And even installed it myself. For many years, DirecTv was an awesome company. Key word, was. Since the merger with AT&T, I have the total opposite view. The way it's ran, total garbage. Not so much the people who I've had to speak to throughout the time since the merger. They are just doing their job. Just a totally crappy company. I would more than likely go back if DirecTv goes back to the way it was.

7 years ago

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S. Domzal Saint Clair Shores, MI

Unhappy after they partnered with AT&T! Way too often lost signal, new remote is not user friendly. Way too expensive for what they offer! Many times I miss the end of a movie or show because I lose the signal. I supposedly have fast internet but suffer through buffering way too often! I can’t wait for my contract to end so I can break up with you!

7 years ago

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Cady L Clark East Hardwick, VT

One star is being generous. This company's customer service is terrible the service on the TV is terrible. They can never find our account for some reason even though we've called and tried to have it fixed about 5 times. It's also a huge process to order movies, it never works on our phones although it says it went through at which point we have to call and wait on the phone for about a half hour to an hour while we are transferred 20 times. Not to mention we have hundreds of channels and almost every single one are infomercials! We will be switching service asap

7 years ago

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Jessica Viola, AR

I would give negative stars if it were possible. This has by far been the worst company I have ever dealt with. The customer service has been horrible. By the way, when you sign up for a 2yr contract and are given special 24 month promotions, make sure you add on a new service at the 12 month mark or they will take away those 24 month promotions. Makes tons of sense doesn't it!? I do not recommend this company to ANYONE!

7 years ago

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Rebecca Steele Lithia Springs, GA

We have been direct tv customers since 1996. They have provided excellent service up until the merger with AT&T. Since then the service has deteriorated. Pricing is unpredictable and customer service has gone down hill. We are on the verge of cancelling this service. Very sad to see a good company to down hill because they partnered with a bad company.

8 years ago

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ZACH S Pound Ridge, NY

THE WORST CUSTOMER SERVICE! Try to speak to a supervisor you get the run around. I just wanted internet but they told me I had to answer questions about my TV viewing. I said "I don't want TV. Let me speak to a supervisor" after 35 minutes I said that I would take my business elsewhere. Then she tried once more to speak to her supervisor who would not speak to me but told her to quote me $1000/month for internet only. AT&T ones them. Thinking about switching my cell service since this experience ...READ THE REVIEWS AND DON'T SIGN UP WITH DIRECT TV...

8 years ago

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Kevin Beltramo Sterling Heights, MI

I am 43 years old and have to say Directv has the worst customer service I have ever experienced to date. I signed up at 2:30pm on a Monday and cancelled everything by 8:00pm. Couldn't understand their representatives because of such thick accents and they put me on hold for 20 min. at a time. No one could help me with the technical problems with watching online and several times got disconnected after 30-40 min. and had to start all over again. I asked for a supervisor and the representative ignored my request just talking over me. I'm truly surprised they are still in business.

8 years ago

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Kym Gangl Spokane, WA

They lie..customer service is snotty, they are expensive..they do not try to solve problems or they solve the problem you think, then find out it’s another lie!! Read the fine print before you sign anything.. don’t let the sales person just say..basically what your signing is this... because it is not just what he says. Always remember they lie because they make commission and once you are locked in they won’t budge! Worst experience with tv I’ve ever had! When contract up, they have lost me for sure!!!

8 years ago

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Mary Perry Murfreesboro, TN

I liked the stations that they offer but, once you have complete the special offer I believe the cost is too high at the regular cost for what you get.

8 years ago

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Frank Faramelli Sicklerville, NJ

Customer service, when I need and or have a problem they get to root of the problem within a day . Service cutting out during storms.

8 years ago

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Marilyn

They have great customer service! I have been given discounts on my service many times just by calling and asking if there are any available.

8 years ago

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Jorge Avalos Raya Lodi, CA

I had been with Direct tv for 4 years and with At&t even longer so when my services fell out of promotion I called to see how they could help me lower my bill so that I would not have to leave them all they said was they could help me with the most of $50 for dish and $10 off of my internet and that was all they could do so I canceled my services with them and went to Dish tv where I had more customer service and better options.

8 years ago

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Kaleb Herbert Gilbert, AZ

We loved NFL Ticket. Prices seem to keep increasing and we always had to watch our bill closely for errors. Just quit service as they would not give us the promotional rate after being with them for 4 years.

8 years ago

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arch sharm

Horrible custmor service only thing they want is your money . I cancelled it because I was not able to watch FIFA world cup soccer. I called them 5 times every time some stupid person picks up the phone who has no knowledge or desire to fix anything. when I cancelled they charged me $200 to break the contract even though that was their fault. Now they are saying I don't call enough times and when I called it was because my internet was slow. Stupid liars. Get hulu much cheaper.

8 years ago

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Kathleen gilbert Goose Creek, SC

DIRECTV is horrible first of all they ripped off my son when he ordered service they promised him a $300 gift card which six months later he never got they charge him $200 to get the service which is ridiculous and now they send him a bill for $195.00 Which he only has cable And the package is supposed to be $65 they are overcharging him Every month after they told him his bill will be the same the customer service and supervisors are very unprofessional and very rude I do not recommend DIRECTV to anyone

8 years ago

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Barbara Myrtle, MO

Cost is high and repeat, repeat, repeat..Offer deals to new customers but ignore the customers that have been with them for years, but Direct isbetter than Dish...Never would go back to Dish

8 years ago

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John M Stanley Burleson, TX

We moved from Dish to Direct TV, with the promise of getting the same channels that we had with Dish for less money; we do not get the same channels and everytime the wind blows hard, which is often, we lose service.

8 years ago

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Mark Webb Manteca, CA

I was lied to from the beginning. I was asked how many recievers I needed, I said 5, he said ok, when the installer came out, he set up 3 recievers. I called and was told I could get 2 more, but the 5th would cost me 100 dollars. I said no, they said I could get it at a much lower cost, then when the next installer came out, I found out I couldnt get anymore. I told them to get this crap out of my house. I will not use direct or will not recommend it to anyone.

8 years ago

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Amanda Elgin, TX

I will be filing a law suit against At&t. I was told my bill would be $105 a month, auto pay, select pay with phone and internet, since November 14, my service have been interrupted 5 times, I have your customer service supervisor stating my name had a * at the end of my name so that is the reason by bill could not be combined together, "that's not my problem, that is a error on your business behalf. I have called At&t 7 times over a hour on the phone each time this is unprofessional. I'm filing a law suit against this company.

8 years ago

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Lynda S Chicago, IL

There was recently a snow storm in Chicago on the 7th and since then I have been out without Satellite TV with direct TV. I called numerous times and the associates,IT support team were rude and unhelpful. I final spoke to a manger in their preferred client service team and was told the earliest I could be seen was the 27th . I was told someone would call me to escalate the schedule at 9am, Monday the 12th. At this point there has been no one. Direct TV sales a bag of rubbish and lies. I will never recommend them to anyone.

8 years ago

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Diego Martinez McKinney, TX

The main problem that I have with DirecTV is that the system does not work if there is even a mild thunderstorm south of you. No signal, no coverage and this is very critical in any location that is prone to sever storms or tornados. YOU WILL NOT HAVE SERVICE!!!! I have a system that is a year old and because of the poor service I am ready to switch back to cable. Another issue I have is the mention faster internet speeds cause it will free up bandwidth. Except that On Demand and recorder playback still use the Internet. If the commercials look to good to be true......they are.

8 years ago

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Bill wadley Las Vegas, NV

THEY CHEAT THEIR CUSTOMERS!!! We signed up for a $59 a month service. After a few month the raise it to over $109. Three different times we have called to argue with them to remove fees we did not sign up for and they went down to around $60. My wife went through all of this on the phone with them 4 months ago and I got my building today and our back up at $105 a month.

8 years ago

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Tony Sound Beach, NY

These folks are Relentless by the time she was done talking herself down I was going to be able to get everything free. I called in 10 times to be taking off the mailing list I am not interested. There would be no sense in sending me a nondescript Christmas card soliciting me for services seems like AT&T is going down the tubes ever since getting involved with DirecTV it's just not the same AT&T anymore but I can tell you I've had no problems since I switched to Sprint. Sprint. Sprint. Not cool AT&T you guys used to be the best. ?

8 years ago

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Ann

Good luck returning equipment. My mother was moved to memory care so we discontinued her service. We waited 3 weeks for the return boxes to arrive. The deadline is 30 days. After calling in (again) we were told that we needed to find some boxes and take the equipment to UPS with proof that we are POA, ID's, and the account information. We'll be charged for the equipment since out won't arrive by the deadline but once it's received they will remove the charges. Do I trust them??!! It's enough to make me want to cancel our subscription as well. Really despicable customer (non) service.

8 years ago

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george christoff Bedford, TX

i had service them 2 years ago, when they were not part of att, now recently move to a a new area and called for a quote. My credit back 2 years ago was not good, and i left some small refundable deposit. Now my credit has cleared, repaired and in is in a very good condition, and was asked to leave $200 NON REFUNDABLE deposit.....who has ever heard of NON REFUNDABLE deposit?????????????? Sounds like a ripoff t me.

8 years ago

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Lisa Oman Oconomowoc, WI

Biggest mistake I ever made was switching to directtv. From not getting premium channels free like I was told to incorrect bills to live stream g mot working on laptops. The directtv app does not work on Windows 10 platform. Customer service loyalty rep really does care. You get a "sorry" and theres nothing we can do for you. So here i pay for a service i can not use. No credit, no nothing.

8 years ago

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Hayley Lambdin Orem, UT

DirectTV has a great sports section but it frustrates me that I can't get access to baseball games because of blackouts. Let me watch my Oakland A's DirectTV!

8 years ago

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Kathy craig Princeton, WV

This is worse experience ever. They lie to you to get you to sign up for service then don't follow thru. Was on phone Nov 9, 2017. From 12:17 pm to 2:59 transferred 11 different times and hung up on twice from supervisor that said it was my problem. Finally Las person helped me out. But still not happy with direct TV. I want rid of service after 3 month but they want to charge me $420 to cancel. Not going to pay that or bill till they follow thru on there part.

8 years ago

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Linda W

My direct tv box broke. After being on line with them for a while (they wouldn't listen to what I was telling just kept asking same questions over that did not apply) they finally agreed box was broken. They said they would mail me a new box for $19.95. This is their equipment that broke not mine. I am under contract with them and can not cancel but in order to use it for remainder of contract I have to pay $19.95 because their box broke. They did say it was just shipping and handling but it looks like to me they should be responsible for providing working equipment.

9 years ago

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ADAM KAYTOR Ferndale, WA

Been with DIRECTV for 21 years. Our bill has gone up to 6x what it was when we started. We never got a free system, ours was in the old day. $600 for system and $200 to install. Then, friends and family with service for only 3-4 years get substantial bill credits to not cancel service yet with 21 years of loyalty they tell us we don't qualify for anything and the best they can do is $5 off per month.

9 years ago

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Donna Soboslai

We are due a two year equipment upgrade as part of our service agreement. After an hour long conversation for a simple upgrade, the order was wrong. They tried to talk me into that equipment so they wouldn't have to modify the order. When I refused they cancelled the order and said I would have to start over. I complained on social media. The social media agent contacted me. Over 24 hours later I am still verifying information with the FOURTH person. No closer to resolution. Consider yourself warned.

9 years ago

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Velma Reep Mira Loma, CA

Can not get Dir tv anywhere on my samsung tablet. Before last week it worked perfect but now when it asks me to sigh in it is just froze have u installed reinstalled gone to Web sight logged in was directed to the sign in app same problem. Tech support is useless the can't figure the problem what does that say for them.I believe since AT&T merger nothing g is the same except rates going up constantly. Have been a customer 21 yrs but now probab,y will leave.

10 years ago

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Dave Hesprich Lake Geneva, WI

was with Direct TV for 8 years, constant disagreement with pricing, finally would not work with long time customers, went with another company Dish which is not any better. After leaving Direct receive continuous offers to come back...why the hell did they not offer this when I had them to keep me? They spend a lot to get you back, and they throw in a buyout of $200, sad thing is Dish penalty fee is $500...these companies live to screw ya, asked for another box at one time wanted to charge me $30 to get it told them to keep it where the sun don't shine, (being nice).

11 years ago

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Jerry Howery IL

GREEDY.....They make commitments that are not kept without arguing with somebody that speaks very poor english. I had Directv when it was Prime Star. We had two homes with DTV, no discount for multiple homes, no senior discount. We are both retired on a fixed income, wife is disabled and TV is our only form of entertainment. There is so much more I could say, but why!!! You dont really care about all these reviews, but we send them any way.

11 years ago

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M Land Greenwood, IN

Was a subscriber for over 12 years. After AT&T bought them out the price went thru the roof. The service went from excellent to terrible and after years of no billing issues it became a major problem. Was charged for equipment I did not have.Was shut off for non payment of this equipment. After it got turned back on they still tried to charge me for it. I cancelled and will never ever have Directv in my home again. Terrible people to deal with!

11 years ago

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dottie applebey Powell, TN

One time i stop using directv and went to cable never again..my bill was going up every month so we went back to directv..it my go out on bad storms but dose not last long..

11 years ago

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Charles Lendman Cordova, TN

Way too many meaningless channels in the so called "bundles" That are nothing but paid ads! out of 175 I'll bet we don't watch 20! Wouldn't be so bad if you cauld only pay for what you got instead of these useless bundles! Maybe CUT the price for a change??

11 years ago

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CARL Saint Joseph, MO

Sales Representative lied about what was included in install. Informed them yard was covered in trees, they said they would find a location for antenna. Did not disclose it would cost an additional $60. They told us 3 rooms would be hooked up and only 2 would have DVR, in fact for an additional $10 a month for the third TV. Cancelled before install completed, tech left open trench in yard cemented pole in yard. Still fighting with Direct TV for refund, they keep coming up with excuses. Do not trust company, or use them

11 years ago

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charlotte jessie Seymour, TN

this co has got just like the others cheating sheming making you rent boxes that they have to provide they are no longer honest they overcharge you and wanted me to pay for nothing put me a pair of rabbit ears and left then told would be given boxes then dam bill jumped 3 times its their dam place to furnish boxes otherwise what good is it they are in with att and cricket and all three are overcharging i no longer trust these three .they can take their boxes and stick them up their *** innnm done do not trust them

11 years ago

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robert west Ebro, FL

I have it and love it. A bit aggravation when storms come but not extreme. Picture is so so clear and so many channels to watch.

11 years ago

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Rosa Johnson Richmond, VA

I really was deeply in Love with Direct TV. I had the premier package, all the premier channels, 4 rooms of service. Then Heartbreak struck. I called one day and requested a HD box/DVR. I was told even if I paid the extra monthly charge for the box , I couldn't get the upgrade unless I signed a new two year agreement. here I am with all of these High Def channels and no high Def. I was really devastated. I had been a very good and loyal customer. So I discontinued my service and went elsewhere.

11 years ago

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William Peters Cape Coral, FL

They lied about transferring service. When I signed up I told them I was going to be moving. They said I had one free move. 6 months later, they reneged and were going to charge $400 to move or $400 for penalty. Their penalties are ridiculous. Whenever it gets cloudy, the signal goes off. I am looking for another service WITHOUT a contract. Never again for a contract. They find every way in the world to screw you. They take away programs, while they increase your rates, but you are locked into a 2 year contract . I DO NOT RECOMMEND THEM!!

11 years ago

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Sue Allen Ankeny, IA

I'm not happy with Direct TV at all. My price is now up to $120.00 per month and I don't have any movie channels. Half of the time the signal is bouncing in and out so it can't be watched on local channels. I called for new remotes as mine don't work anymore. I have one that will change channels and was told to go buy universal remotes. The box doesn';t record right, sometimes 2 shows at once. This ad even says I shouldn't pay more than 92.00. Something is wrong when I have been with them for more than 10 years. Ready to switch to Dish

11 years ago

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kt2c@bigfoot.com Elm City, NC

As the article says, as long as your " special offer" is in effect, DTV is affordable. Be prepared for sticker shock as you fulfill the remainder of your contract. Before I contracted with them, I compared their advertised regular prices with the ones I was paying to DISH and they were very low. I figured I could afford DTV after the introductory offer expired. I learned that those advertised regular prices were much lower than what they actually charged. Buyer-beware. DTV made me miss my DISH As soon as my contract's up, I'm going back.

11 years ago

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james Ocala, FL

I had them for about 5 years one time they had something on my bill I did not take I had thing pop up now and then they took them off this one they would not so I droped them went to dish will stay there not had one problem with my bill. I had to pay for something I did not get or they were going to ruin my credit .Now I think both are to high for what you get .

11 years ago

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Billy McGinnis Haleyville, AL

When contract time is up, I'm gone. The product works good, but the I've have all kinds of problems dealing with the billing part. Every bill I've gotten so far, I've had to call and get it right. They gave us an amount, when we signed up, but they keep adding to that . It's not the amount the promotion gives you, it's much more. I've had enough of this deception and when contract is up, I will not sign up with them again...

11 years ago

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B. Hall Roanoke, VA

I don't know why I recently decided to go back to Direct TV. I absolutely hate your service because every time it rains I lose the cable picture. I should have my head checked. You can bet when my 2 years are up, I will eat crow and go back to Cox

11 years ago

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Sheryl B

We signed up thru BJ's and I thought we were told we had a trial period. But, when I checked on it to cancel, we were stuck for two years. I cant wait to get back to cable. We were told that DirecTV goes out rarely and that On Demand is easy to use. None of that is true. It goes out rather it's raining or sunny and On Demand is impossible to use. They also have way too many infomercial channels. This is going to be a long 2 years!

11 years ago