Name: DIRECTV
Rating: 2.8

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Tricia W. ,

Great quality! Might be a little more expensive than some television options available, but having reliable, high quality television at all times reduces so much stress

6 years ago

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Sam Sealey Collierville, TN

I have had Direct TV for almost 15 years now and have had good service. They are easy to work with when moving (have had to move multiple times) and are responsive when you have issues. I also love the sports options.

6 years ago

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Debbie Ziegle Fairmont, WV

Have this service both in California an West Virginia. In WV we have thunder storms and lose service every so often, but other than that are very happy with service and products.

6 years ago

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Razel Levine Puyallup, WA

Had DirectTV for years and found the service acceptable and reliable. Even when we lived remotely and had an occasional problem, it wouldn't be very long before help arrived. That was appreciated.

6 years ago

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Kevin Adams Silver Spring, MD

DirectTV is one of the most robust TV satellite on my list and dish channels are not normally as reliable as cable channels. It has many added bonuses with a lot lower type of plans compared to FIOS and Xfinity.

6 years ago

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Trevene ,

I have not had any negative interactions with company. They currently my service provider since January 2020. The quality of the service is not great but doable. You must internet to watch previous shows which utilizes more of your internet. They also do not have a vast selection of movies on demand.

6 years ago

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Miller Round Rock, TX

Love the selection of channels directv has. I think they need to make another package where you can select up to 20 channels excluding premium channels for a lower price.

6 years ago

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John Mueller Phoenix, AZ

Good service when it's working well. HAve run into too many idiosyncrasies in the past 3 years with them to be able to review them very positively. Has gotten a little better this year.

6 years ago

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Nena McFarland Aurora, CO

Customer service is great with technical issues. Been with them for four years and they offer NFL Sunday free of charge these past two years. However, not flexible with other programming.

6 years ago

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LN0113 Oxford, OH

I love the service but the prices are unmanageable and only continue to increase. They show no benefit for being a loyal customer. We love Season Ticket for football and I wish that they would offer this without having a full directv package as we would definitely do that.

6 years ago

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aHoosier ,

I had this service about 5 years. Every now and again I'd get frustrated with the raise in price, so I'd call in and get a short-term discount. But when that discount ran out, my bill went up higher than it was before. I tried cutting out programs, but they require certain programming in order to have DVR (at the time, a few years ago).

6 years ago

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Maria Artiles Fort Worth, TX

I have never have any issues with DIRECTV. The service is reliable and trustworthy. However, all the good TV channels are premium now. So that it is a little disappointing.

6 years ago

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Neny Cruz Elkridge, MD

Clear channels and various, although... not a lot of movies options. The remote was difficult to manage, but was a challenge I was willing to accept. The bill was not quite cheap.

6 years ago

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Dj Mcbride Alexander, AR

I signed up with one of their promotional offers and really enjoyed the service. The problem was when the renewal came up. The price jumped significantly. I went to cancel and they offered me all kinds of discounts but when the bill came it was not what they said so I cancelled. Direct Tv is good but not worth the price and the hassle.

6 years ago

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Tim McCoy Waynesboro, GA

Directv used to be my favorite delivery system to watch and enjoy television; but they have gone downhill since AT&T acquired them. The customer service is there to answer calls but not help the customer. The service is EXPENSIVE for what you get. I finally joined the millions of other people cutting the cord and purchased a ROKU, which has been fantastic and free after buying the equipment on Amazon.

6 years ago

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Tony Callaway Springfield, MO

Direct tv still requires a contract. I think they're to expensive and have way too much fine print. They're prices are misleading, especially if you can't or don't read the fine print.

6 years ago

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Luis Magallanes SR Daly City, CA

At first, the service was great,but when my 2 years contract were over, they did not do a follow up to keep me as their customer, and, the price jumped very high. Therefore, I called the loyalty program asking to adjust my bill because it was very high. They did decrease it a bit, but at the same time, they took away many channels from my original programming. The fact of the matter is that they did a horrible follow up work. Any new customer who commit for 2 years is given a better treatment, but once they got the customer, the good service stops. I am ready to switch out and maybe use Dish Network.

6 years ago

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Lisa Miller Lewisville, TX

DirectTV service technicians are good but when calling to try to get answers regarding installation times, charges, bills, etc. , the service is very bad. I was put on hold at least 5 times and directed to several customer service agents and no one seemed to be able to help or even try to understand the issue. In some cases there seemed to be a language barrier. Also some of the confusion is between AT&T and DirectTV customer service. Very confusing and frustrating.

6 years ago

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MammaS Moline, IL

Live in Midwest. Have some issues with signal when harsh storms going through but overall has been good. Dish does get covered in snow on occasion but usually melts off pretty quickly.

6 years ago Edited September 14, 2021

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Steve Jones Riverton, UT

I originally signed up with DirecTV for the NFL package, but I've been really happy with the service so far and find it to be very reliable. I would recommend them over their competitors.

6 years ago

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Luis Diaz Norcross, GA

Payperview has a lot of really good options It has always been my personal favorite. Customer service does leave people on hold for a while some times but when they answer they’re happy to help

6 years ago

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Logan Hudson Norcross, GA

My family has used Directv as a tv service for many years. It has been a great experience and allows for multiple recordings of shows. I would say the price is a little high, but has great quality.

6 years ago

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Michelle Rios Ogden, UT

We used to have DirectTV, but were priced out of their service. They also didn't offer RedZone which is essential for football season at our house. We were not impressed with their customer service, they don't seem to care if your having problems or not. We don't feel that what they offer is worth the price that we paid.

6 years ago

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Kilee Wagner Bountiful, UT

Loved our direct TV and had this service for years. We recently switched to internet options but my kids miss having it. They loved to watch recorded shows and the ease of it.

6 years ago

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Amanda Montebello, CA

I’ve had a great experience with DirectTV because of the great deal I received. Also, I appreciate the app and options to watch recordings and a variety of shows.

6 years ago

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Asia Bui Gulfport, MS

I love having directtv because it had all of the channels I personallym wanted to watch on it! Plus i loved how customizable you could make it plus it was very affordable

6 years ago

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Andrea Long Beach, MS

Cancelled our service after contract time was up. Finally cut the cord on satellite tv. Our price kept going up, and we didn’t watch half of the channels. It’s nice not having to worry about bad weather interruptions also!

6 years ago

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Kylie Howes Provo, UT

Direct TV is a decent satellite TV service that offers some good features like DVR recording and a variety of channels, but it's kind of outdated in the age of video streaming. The price isn't super cheap, and you still have to deal with frequent commercials, so I would personally recommend trying a streaming service instead of Direct TV.

6 years ago

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Juan Beaver, PA

I miss having DirecTV. They have a quality tv interface, with the DVR you can record anything. The service normally always works unless there is a big storm. The only thing i do not like is their prices are a little high.

6 years ago

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Sara Smith Riverton, UT

Had a good experience just didn't like the equipment attached to the house and where it was placed made it difficult to work when it snowed as it was covered.

6 years ago

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Ed Clark Mesa, AZ

I used DIRECTV for a short period of time. I was not happy with the cost for the package that I desired. I had no problem with the service. I just found them to be expensive.

7 years ago

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Becky Livingston, TX

Overall we are satisfied with DirectTV. The only downside is they are not travel friendly for full-time RV travelers. I do get tired of paying for all the sales and reality TV channels.

7 years ago

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Ad Pleasant Grove, UT

Poor reception has always been an issue with DirecTV. Recently the box in the bedroom and living room were synced so you couldn't watch separate channels in each room. During snow storms we always had an issue with bad reception and having to go outside to scrape off.

7 years ago

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Mazi Marcel Womack Cedar City, UT

I love DirectTV! They have great customer service and great shows to choose from and their services are super easy to use! Every time I have used them they have been great!

7 years ago

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Paige Baldwin Wellsville, UT

We have used DirectTV for awhile now and actually getting ready to cancel our services. Their customer service is very poor, their channel packages are terrible and they are pricey for what you get. There are so many garbage channels.

7 years ago

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Breanne Stanko Logan, UT

DirecTv worked pretty good for my family. The only thing was there were a ton of Channels we didn’t have. We also had lots of problems with it actually working and the picture being good.

7 years ago

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Angela Wellsville, UT

I honestly hate DirectTV. Ever since they were purchased by AT&T there policies and procedures for customer service are the absolute WORST! And they weren’t great to begin with. If there was any other reasonable way to have access to ESPN where we live I would absolutely refuse their services. It makes me nuts that I give this company a ridiculous amount of money every month for garbage programming and terrible customer service.

7 years ago

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Nicole LeBaron Provo, UT

Directv is awesome! I love that I can see what is playing before I flip through channels and that they have lots of tv shows and movies to choose from.

7 years ago

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Rylie Crandall Draper, UT

My family and I have always used Directv because of all the shows that are included. All of our favorites are included. Sometimes it has been difficult to contact staff for help when Directv has problems

7 years ago

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BLF Pleasant Grove, UT

We had Directv several years ago but then the price went up after our trial period. I didn't like that it was sometimes a little unreliable when the weather was not very good.

7 years ago

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Preston KFowler Pleasant Grove, UT

DirectTV has a lot more channels to choose from then your regular dish network, I love all of the different types of shows that I can watch and experience due to them having so many channels

7 years ago

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Brody B Orem, UT

Over priced with quite a few outages. During the time we had DirecTV it seemed like the reception was bad or completely out an unusually high number of times. Their customer service is good but I don't have much good to say about the product.

7 years ago

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Noriko Johnson Pleasant Grove, UT

We signed up at Costco to switch to Direct TV. They offered good deal. I had to call few times because we had a problem with our box and couldn’t see TV which was inconvenient. But they helped me over the phone to fix it. They also gave me a discount when our contact ended so we stayed with them.

7 years ago

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Tim Berrett American Fork, UT

The DirecTV service worked well for us for several years and we liked the up-time and consistency of the service. We eventually cancelled the service because of cost. Like many other companies, DirecTV will increase your rates the longer you are a customer which is the opposite of what one would think they should do for loyal customers. If you call the cancel service, they will offer you the rate of brand new customers, but that got old... year after year.

7 years ago

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Jason Brown Lehi, UT

My wife and I were DirecTV customers for nearly 12 years. The customer service was great. The reason we stopped is that they kept increasing their prices. We decided to cut the cord and save money.

7 years ago

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Mauri Brewer Lehi, UT

We had direct tv but decided to switch after we found a less expensive plan with another company. I wish at the time the was an option that had a DVR included. They may now.

7 years ago

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Virginia Rosenthal Pleasant Grove, UT

We have been with DirectTV for 13 years. We've never switched even though the service/reception is spotty at times and the receiver boxes seem to not function well. The channels we want are offered on their basic plan and I'm able to get a decent deal which is why we stay.

7 years ago

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Kymberlee Yack Orem, UT

my family LOVES the endless range of channels that we have to choose from! if I know i’m going to miss something, I love that I can record it and watch it later!

7 years ago

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Brandy Pleasant Grove, UT

We loved direct TV and had them for quite a few years, but after they took Channel 5 off (which had KSL and a lot of our favorite shows) we sadly canceled. Besides that they were great

7 years ago

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Kerrie Gilbert, AZ

When we moved, DirecTV promised that we could maintain our current rate for 24 months. The bill literally doubled. They said that they had no record of the communication and refused to honor it. Further, they stated that it was $150 to move. We were charged $200. The previous statement was argued again. Further, they continue to charge us an additonal $7/month for a box that we are not even using. We don't have that many TVs in our home. Finally, we were told again and again that they will do absolutely nothing to work with us. We may pay the $770 cancellation fee and find another provider. This is the WORST company. DO NOT CHOOSE THEM.

8 years ago