DIRECTV
7.5
Overall Score
Review Source
The Halls Hanover, MD
We had DirectTV for some years before moving on to Verizon FIOS. We were actually really happy with the service, but when when Verizon moved into our neighborhood the cost of combining internet and TV was just so much better. DirectTV provided neat services like DVR, Pause, Start, Stop live TV and being able to view TV on your Android or Apple mobile device. We took advantage of being able to schedule DVR and watch shows from a mobile device. Surprisingly the service/TV connection held up really well during rain or cloudy days.
6 years ago Edited September 14, 2021
Review Source
Stephanie Love Herriman, UT
I loved directiv when I had more time to watch tv. Since my divorce and had to do some budget cuts and worked too much to justify paying for something I didn’t use too often. But when I had their service I absolutely loved it. The cable box was super user friendly and never had any issues. Over the years it just kept getting better and better and easier to use.
6 years ago
Review Source
kristin Gneiting Pleasant Grove, UT
We have had DirecTV for most of our married lives. The best part about it is the customer service that we receive when we call with any problems or concerns. They are always willing to update us on the latest deals going and give us the latest equipment available like the Genie! I can now record from my phone if I forget to record a show at home. I can also watch through the DirecTV app.
7 years ago
Review Source
Ashley Pleasant Grove, UT
We have been Direct TV customers for over 15 years. We have moved 5 times and my favorite part about Direct TV is being able to leave the satellite on the house and know that they will come to our new home within a day or two and install a new updated system for us. There have been a few times our service has been out due to weather and they actually credited our account for the next month. We are customers for life.
7 years ago
Review Source
janalee sanders Valley Center, CA
direct TV has been a fine provider. we have lots of channels to choose from and haven't had to deal with any interruptions in service. they recently did an update and the changes to my recordings list and how I manage them I don't like. they also make the listings "smaller" or the font, but it is way to small to read while watching in my bed! I have to put on my glasses to even read what im trying to find!
7 years ago
terry r Las Vegas, NV
What can I say? I've once again returned to DTV after being with another carrier for a few years. DTV is probably the best internet provider out there but all of them are getting quite costly. I presently have DTV for my cable and wifi needs and they offer a pretty good deal for subscribers.
4 years ago Edited April 4, 2022
Mario Martin Montgomery, TX
DIRECTV was the first sat. service of my experience. I've always favored DIRECTV'S multiple viewing options, flexibility, and customer service. I had enjoyed DIRECTV'S viewing choice packages for years and hope to continue in the foreseeable future.
4 years ago
Faith DeBoer Palm Desert, CA
While I prefer Directv over Dish, Directv seem to be going out of its way to make things costly and difficult. I have a house and I have an RV. I want a box for each so I can watch at home and when on the road (about 30% of the time) without having to move equipment back and forth. I have found that moving electronics leads to failures. To do this I have to have two accounts, one for the house and one for the RV. They won't allow you to add another box to my existing home account for the RV. Each account costs about $125 / month. You can only have one DVR per account. And, each account has to have a unique address. I only have one address. So to get a second account I have to lie about my address. Why all the hoops? Because it generates more revenue for Directv. Also, to get the second account for the RV I have to go through an outside company (Winegard) to order the equipment and set up the Directv account. To set up the account there is a $99 fee plus the postage to send me a receiver (about $150 total). Anything to separate me from my hard earned money.
4 years ago
Kaylee Gay Columbia, MO
I love DIRECTV because of all of the different channels that it provides! They have sport, news, kid's channels, and more all in one location. I especially love to watch a movie that happens on ABC family sometimes! And I love that I can watch almost any sport on any sports channel like ESPN or FOX sports.
4 years ago
LeAnn Baytown, TX
I current use Direct TV and I love it. We have a huge selection of shows to watch, and you can rent and buy movies also. They also have great customer service. And when you lose service, they take the time to help you troubleshoot until you’re back and going again.
5 years ago
Gary Grenfell New Milford, CT
We used Directv's service for many years and were quite happy with it. We decided to try an online service instead but missed DTV. We called three weeks ago and a date for installation was given. That day, we waited, to no avail. No show. We finally were able to talk to an actual human being who apologized and set us up with another appointment a week later ( the day of this review). The time frame of the appointment was suddenly changed the day of the appointment followed later by yet another robocall telling us that WE missed the appointment. Finally got another human being on the phone who set us up with another appointment more than a week later. We shall see. We are about to give up and give Dish a try!
5 years ago
Christopher Milke Olney, MD
20+ year customer who just "cut the cord" and went to streaming TV. Service was great but too many channels and rising prices scared us away. Will consider AT&T's offering if the offering and pricing becomes competitive.
5 years ago
CharcoalAxe Highland Park, IL
After 27 years, I finally left. It costs a lot to leave - I paid $280 in cancelation fees. 3 TVs in my house and only HBO as a premium, I was paying $177/month. YouTube TV for roughly the same channels is about half of that. Not only do you pay subscription, but you pay for every device. Any time, you update your equipment, DirecTV locks you in for 2 years. That's what kept me so long; I didn't want to pay to leave. Finally, I did. With the money I save monthly, I'll make it up in about 3 months. Plus, any time there was a bit of rain or snow, the service would go down. My advise is stay away. It's expensive to use. It's expensive to leave.
5 years ago
KLF Fort Worth, TX
We have been very pleased with Direct TV. We have the tv channels we want at a similar price to other providers. We have not needed any service or repair in 2+ years of service.
5 years ago
cecigilbert25 Arlington, TX
I’ve been in my house 10 years & decided to go back to DirectTv after leaving them 4 years ago. Now into the last few months of my contract, I’ll be leaving them again. I pay $150 for the lowest channel lineup, the lowest speed internet, & only one box for 1 tv. It’s not worth it for the channels I’m able to get & that I watch. I have 4 other tv’s with no cable & I find myself watching those more.
5 years ago
Mickey Mangum Long Beach, MS
I am currently a customer. The service itself it fine but since it's under the ATT umbrella the customer service is atrocious as you might expect. The bill is reasonable and I like that I can bundle it with my cell phone and internet.
6 years ago
Joe Zanter Edgerton, WI
It's a tv service when the weather is good and not much when the weather turns. Special? Not imho. I have Charter at home and DirectTV at my mom's. The DVR was not great or simple to use - try to teach an 80 year old and you'll get an idea.
Worse though, she passed over the summer and I have been trying to successfully cancel the service and get early cancellation penalties removed (I've been promised in three phone calls to them in the last 7 weeks but so far they just keep adding late charges, non-return of equpment charges and telling me to "just wait another month")
I suppose their customer service is good while you're consuming their product but good luck trying to end service. It seems like it should be so easy - "just take your eqpt to a UPS store and they will scan it, pack it and ship it for free!" That part is true but so far, almost a month after the equipment was returned (within a week of receiving in structions), I am still getting additional charges related to that.
I am frustrated in a measured way.
6 years ago
Steve Colorado Springs, CO
My wife and I have been DirecTV customers for years. We recently moved to CO Springs and rented a place for 6 months while we were building a new place. During the rental period we tried DirecTV Now which was just god awful. We are about ready to move into our new place and DirecTV wants us to commit to 2 years to get satellite. However, as stated, we had already been customers for many years. Anyway, we have recently discovered Hulu live TV and will be going with that. I don't see why I would pay the exorbitant fees for DirecTV for a product with local channel issues and a constant battle to call and reduce prices. Bye bye DTV! I'm surprised at how much I do not miss you!
7 years ago
Andrea Kyle Burleson, TX
The prices keep going up, I am paying $200 a month for service. We do not have any kind of sports channels. I get particularly ticked off whenever they send me an introductory offer for $35 for exactly what I'm getting right now for new customers. The price is too high. Unfortunately there is no other alternative at this moment. But the minute there is I'm switching.
7 years ago
H Franklin, NY
We went with Direct because my son is a big fan of theirs, but me not so much. We got the two year, 155 channel package for $55 a month and we were happy until the promo ran out and it jumped to $109 (twice as much) and on top of that they lost a contract with the local Fox station, so needless to say we have been without a Fox station for 4 months now and NO compensation. I have spent endless hours on the phone and Internet to resolve the issue. They can't tell me when the issue will be resolved and they won't compensate the lose.
After countless hours talking to them I did get them to come down on the price but thats only good for a year. I still don't agree with paying for something for so long and NOT getting it. I thought in todays society that the customer was right.
7 years ago
Jen Paxman Lehi, UT
We were customers of Direct TV for many years. We liked their programming and their customer service was always great. The only complaint that I have is that when it was windy (and we live in a windy area) the coverage was poor. We ended up cancelling our service and now stream our TV, which works better for the needs of our family.
7 years ago
Kim Tempe, AZ
DirecTV can be a joke. I have had them for about 10 years and I cannot stand renewing my contract, for the dumbest reasons. Want to add a box and give them more money, add 2 years for that. Seems like every time I am in contract, I get horrible service. When I am out of contract,everyone treats me well. Customer service is a nightmare! I cannot stand calling customer service, feel like nothing is ever resolved and are always pitching you ATT products and services.
7 years ago
Daniel Laurinaitis San Antonio, TX
I have had direct tv for a little over 2 years. I asked the att rep in the att store about losing the tv during storms. His answer was that there was a 99% that the service would not be lost. I got the service. The day after direct tv was installed it rained. I did not have an tv for the duration of the storm. I called intermediately to conceal the service. I was told there was a $480 charge for canceling. So I did not conceal. Instead I have been experiencing no tv during a storm. I have started looking around for an alternate service. Lets see the options. I pay $191 a month for tv and internet. Google can give me Google Fiber and You Tube TV. The basic tv has 60 channels many of which I enjoy watching, unless it is raining. I would never recommend direct tv unless it was to someone I did not like.
7 years ago
Will T San Antonio, TX
We contracted with DirecTV in September of 2017, moving away from AT&T U-Verse due to rising subscription costs. Even though we have been AT&T customers for a couple of decades, DirecTV still required a 1-year subscription. Eleven months into the contract period, DirecTV added (without our permission) a sports package totaling $50/month in additional charges. The process to simply remove the package and obtain a billing correction required four (4) separate phone calls to their offshore call centers and a total of over two (2) hours of our time -- a process which should have taken less than ten minutes. At that point, even though we were still within the one year contract, we elected to cancel the service and move on. Accomplishing that required over three weeks and at least six (6) more phone calls, with our having to call at least one internal department because they could not get through to them. So WE had to call in order to get all services shut down. It was a ridiculous waste of our time. Because of these events, we CANNOT RECOMMEND DirecTV.
7 years ago
Robin Gallons Pleasant Grove, UT
I've been using DirectTV for years. I've tried cable and feel like the DirectTV HD signal is by far the best. I don't have many issues, so I don't have to interact with them much. I love my DirectTV!
7 years ago
Tford51 Springfield, OH
Having been a Directv customer on and off for the past several years, I wouldn’t say they’re the worst based on my past experiences with TimeWarner, now Spectrum. However, our recent experience has been less than satisfying. We have the system with a main receiver, a modem and wireless receivers at each of our other TVs. Initially the service was great with the normal exception of weather interruptions. For the past 2 months, we have been experiencing screens freezing up, slow to respond boxes and other obvious software issues. During our initial call for technical support, we were instructed to re-set the main receiver. Unfortunately the reset didn’t solve the issue. The technician advised that if the reset didn’t work after a few days that we could call and they would send a technician out to our home. After a week of continuous freezing screens we called back. This time (after several transfers) we were advised there would be a charge for a service technician to come out. After advising we wouldn’t pay for a technician to come to our home to fix their problem, they stated we could either sign up for their “insurance” at $8/month (then cancel after 6 months) or pay the $69-99 service charge, we simply stated we would then cancel our service. We were transferred yet again and upon discovering the reason for our dissatisfaction, were promptly given a $99 credit and advised that they could send out the technician at no cost. Again, poor overall customer service experience in that we had to threaten to cancel to get a sastifactory response. Upon agreeing to the credit, we were transferred yet again to the technical department where we were told the the issue we’ve been experiencing is a known issue with our type of receiver and that sending a technician wouldn’t help as it is a known software issue. After asking what the fix is several times the technician admitted that there wasn’t a fix at this time. So basically, we had to spend a total of 2.5 hours on the phone telling them about a problem we’re having that they clearly know about but cannot resolve. They cannot replace my receiver because they don’t have a fix. They cannot update my receiver because they don’t have a fix. Obviously, this should be a high priority issue at Directv, but apparently, it is not. My next request was a bill review because, obviously, I’m not receiving the quality of service I’ve been paying for. That fell on deaf ears, but I will continue to complain about this issue until it gets resolved. If we keep our service if and when the issue is resolved I will update my review. For now suffice it to say, as of 10/28/18 I remain a very dissatisfied Directv consumer.
7 years ago
Jared S. Pleasant Grove, UT
The installation was all done in the way I requested. I asked for some specific routing into my house and the technician obliged. The service was mostly consistent. The monthly price was just too high for a price sensitive customer like me. I didn't have a need to contact customer service. They did not give me too much trouble when I made the decision to cancel. The advertising after I canceled was a little weak. The offers never seemed to get better.
8 years ago
Jennifer Hargrave Gilbert, AZ
As a DIRECTV customer of 4 years, I have always found their customer service to be friendly, informative and their service to be quick. The main issues I have, are the steady increase in pricing, multiple channels with the same programs and all the extra fees. I am slowly trying to wean my family off and over to Firesticks in order to save $170.00 a month for just news and DIY network.
8 years ago
Sara Jane Crestwood, KY
Good service, except during storms. During any type of thunderstorm the service would always cut out. I would only recommend if you live in an area where that is not an issue, as you sort of need TV to see news during those things.
8 years ago
Jim Stewart Queen Creek, AZ
The best in price and channel selection. Tried a different company but came back to Direct. Direct TV had better reception during storms and the Family Channels bundle was everything we usually watch.
8 years ago
Teresa Nolan Twentynine Palms, CA
Fantastic company to do business with.
They even came out, for free, and installed a new satellite dish after Semper Solaris tossed ours off the roof and ruined it.
Always polite customer service.
8 years ago
Glanda Widger Bryson City, NC
I used to love Direct TV. Had it for years and was pleased. My direct TV rarely is interrupted by weather and the customer service is always nice. BUT then AT&T got involved. Reception has gone way down for some reason and the programming is horrible. I downgraded because on my income I could not afford the $79 that kicked in after 12 months. A fact that I either overlooked or was not made aware of and since the contract is for 2 years I am stuck. Now I get 66 channels for $63.00.. Of those 66 channels 41 are sales channels and info-mercials, 8 are religious channels and 5 are Disney and kids channels. So I actually have 3-9-12-61-DIY-HGTV and hallmark to actually watch. Once in a great while there is a rerun on UP that is worth watching. I can hardly wait until my contract is up and I can get the exact same channels, minus all the infomercials for free with an outside antenna. I'm sorry but the price is stupid and gouges the public for absolutely no decent programming.
10 years ago
R. Miller Cheboygan, MI
Good service, customer service. Too many useless channels. Getting too expensive, however. Been with DirectV for about 12 years. Cable not available where I live. DirectV is a better option than Dish (which I have had, in the past). Biggest complaint: Their reps repeatedly call trying to sell me more premium channels, despite my complaining that I wish not to be bothered.
11 years ago
Jim Helton Terre Haute, IN
Back around the first of the year I ended up getting in contact with one of their account specialists apparently well above the normal customer service rep. I was having problems again with the first drop of rain knocking my signal out.... Plus I wanted to get fewer channels since I only watch maybe 3 or 4 and two of those are locals and thusly lower my bill. She agreed to send out a tech since I had had problems with the alignment of the dish in the past and to cut my number of channels way back thusly lowering my bill a hefty amount.. The tech showed on time and checked the dish and I think made a slight adjusted and then wanted to check my receiver. He said he was amazed that my receiver was one of the really older ones and was bad. He replaced it and then told me I needed to sign an electronic pad once acknowledging that he had been here and then a second time as a receipt of a new box. Low and behold when the next billing cycle came around I was locked in on a new contract (the original one had long expired) and my bill didn't go down.. Watch what you sign folks and since I trusted the tech I didn't ask for him to scroll the pad back where I could actually read everything I was signing. 'My bad'! Trust is earned and they sure didn't earn any from me.
11 years ago
David Smith Greensburg, PA
I am thinking of pulling the plug on these services and going back to the antenna.
I have had Direct TV for many years. In the last 2 years they have raised my rate 7% each year. I wrote to the CEO and told him people living On Social Security and many others get only a 1,5% raise every year, could he consider a better rate for seniors. His reply to me was know replay at all. I kind of expected this because he probably makes a lot of money and could care less about his customers.
My 2 years is up and I'm tired of paying for a company with channels repeat so many shows every week. Thanks for not taking care of your long time customers!!
11 years ago
Jim Davenport Franklin, TN
We have been using DirecTV for a few years. The major problem has been loss of service during rain--not necessarily storms but just any hard rain. My biggest complaint is that they continue to offer better and better deals for new customers but keep jacking up the rates for long time customers. You would think that loyalty would deserve some sort of reward.
11 years ago
Richard Messer Mcdonough, GA
Direct TV is very good. My only problem is they do not offer a seniors package for seniors on fixed income that is affordable. My mom told me that she will be forced to terminate with Direct TV as soon as her contract ends because of the increase in cost of the service. I spoke with a representative and they did reduce her bill for six months and it will go back up.
11 years ago
Kenneth Gray Portland, OR
Love direct TV and have had it for many years, but I hate the fact that they do not offer Pac 12 Network and the caller ID has not worked right since I upgraded to the new DVR.If I wasn't under contract, I would have changed to Comcast months ago. They offer Pac 12 and have reliable caller ID. For older people with bad eyesight, it is nice to have caller ID. Seems to be at the bottom of your priority list! If you don't get it figured ou, I will be changing when my contract is up!
11 years ago
Justin Locust, NC
Have had dtv for a very long time. While some programming is good they have the boomerang channel on top tier at which will have to stay at top tier cause that's what my kids watch at all times.. however now I am involved in a move and called dtv...instead of offering new deal at discounted price as commercial and mail says, I called and they said that I would have to stay with same pricing if I moved. No sense at all, hence the reason we are thinking of making the switch. Have been with them for a long time and no discounted rates anymore or anything, no customer loyalty. Glad not under contract and it appears won't have a new contract for move hence the reason maybe switching. Customer service is ridiculous as it seems Noone knows what is going on and get switched to so many different reps and keep explaining everything over and over...ridiculous
12 years ago
Jacob Lexington, SC
Have had directv for about 3 years and haven't had any problems. The weather does play a factor, but the non HD channels do come in during bad weather. The customer service is always top notch.
12 years ago
Jim pitre Dallas, TX
Don't remember old email directv to high you offer 7.99 or 10.99 movies that suck and same programming month after month on your movie channels should have more and better choices for amount paid each month and once your a customer you don't care about them all promotions go to new customers should do something for customers who have been feeding you for years
12 years ago
Review Source
Dwellett
We subscribed to DirecTV as a cable service from 2007-2014, and then again as a streaming service from 2018 through the change to ATT.TV in mid 2019, and then through the change to DirecTV Stream again.
The cable service was generally okay and customer service was not the best though they were at least reasonably reachable. Our main issues were billing and cost for which we terminated the cable service in 2014. I hate paying for channels I do not use. I had to create a monthly item billing matrix in Excel, which then allowed me to effectively and fully understand my bill at a glance each month and for which I was then able to catch some of their errors.
I am not certain if those errors were intentional or not, but I am just a hair short of being certain, and sincerely believe, that their billing statement was intentionally confusing. I believe this is because when we actually understand how and why we are being billed, we are more upset than when we do not understand why our bill is going up, because in the latter case we do not know if there is an appropriate reason for increased or changed billing. The more uncertainty, the less likely we are to challenge the item, particularly since it is a major deal to have to change our TV subscription source.
The streaming service was better based on cost/knowing what we are billed for and being better tailored to what we use. However, we still do use at least 2/3 of the channels (down from 5/6ths). When you add the cost of 1gb internet which is too often necessary to get decent uninterrupted service, then I think this is no better than cable, particularly when we still get streaming and software glitches and interruptions.
Glitches and issues got slightly worse with ATT.tv and now is even worse with DirecTV Stream.
Anyone who has followed the cable TV issue knows that the root problem is paying for channels we do not want. It is unequivocal that the great majority want an à la carte choice. But since they get less money for that, they refuse to allow that - at least in a cost effective way.
You can buy many things à la carte today, but it will cost 2-10 times as much or more and purposely so. In this way, ALL CABLE AND STREAMING OPTIONS SUCK!
4 years ago
Review Source
Sara McCreery Brooklyn, NY
I like Direct Tv for the most part, but there are a few things that need to be addressed, like for instance when I told the guy on the phone I did not want “free” movie channels because they claim they are free but then show up on my bill for payment and they gave me the movie channels anyway. I then spent way too long trying to get it removed from my bill. It seems the more you watch certain programs, they remove the program from your package and then tell you you need to pay more money to keep the program, no I don’t think so. Also with any satellite, when it rains you loose connection, if it snows too bad you loose connection and end up having to go out and clean off the receiver.
5 years ago
Review Source
David Cape Coral, FL
I've been with Direct TV several times, I am with them now that they are part of AT&T. Normally I don't care for AT&T products. They are way too expensive and offer little for the money you pay for it. In the past Direct had major problems but I must admit AT&T has cleaned it up. The service good and its working most of the time. The price is in line or better than other Companies offering the same product. Everything is streaming now and it appears to be stable most of the time. The channel line-up is good too, there's a lot to choose from. Thumbs up so far.
5 years ago
Review Source
Patrick L Sugrue Ooltewah, TN
Used to be a member of Direct TV for 12 years but their prices were getting too high. Customer service wasn't interested in offering a better price to a long term customer yet often deeply discount service to new members? I've never understood that. In any event, I liked their product and service, just felt it was over priced and they treat an unknown customer better that a 12 year customer so I went to DISH network basically same product but better price. I get calls all the time now offering discounts you snooze, you lose guys. One beef is seems you have to buy service on a tier level to get certain channels especially in sports and the channels I want Golf SEC etc... forced me to pay a good bit more and get many channels I'd never watch just to get one or two channels I do want. Be nice to have a basic package and then buy other individual channels. DISH is the same and the hulu and others too hate that
5 years ago
Review Source
Nina Harris-Whitten Attalla, AL
They have a good program list and also have incenitive payments that will help with the bill. Sometimes when they get something wrong you just have to give them a call and most the time they give you a credit of anywhere from 25 bucks to 50 bucks off your bill for the inconvence.
They are easy to get along with. and they have some amazing channels ..
5 years ago
Review Source
Kort Kort Hopkinsville, KY
This company does have good characteristics. They have a lot of educated and well-versed customer service advocates. That’s incredibly important to have and they do a great job. I have had some issues with my channel lineup and the program completely shutting down. They have had to come to my house to troubleshoot before and it wasn’t a really pleasant experience. But, overall the service is good and the customer service is great.
5 years ago
Review Source
Patricia Rossi Tucson, AZ
I have been a user of DIRECTTV for approximately 16 years. They have terrific customer service. They offer the greatest variety of “packages” resulting in good savings. They are always efficient and helpful in the event of any issues arise. I have recommended then to friends and family who were very pleased as well.
5 years ago
Review Source
Cocohdz Richardson, TX
I really love Directv, but it seems like we can never catch a break! They charge you for everything, ( i.e., box with DVR, extra genie boxes, Regional sports fee, TV access fee, state recovery fee, taxes on this and that,......) now they are telling me that my bill is going to increase by $2 within the next couple of months! I have tried other subscription services but they just don’t offer the sports channel that show Dallas Mavericks games, so if I want my hubby to be happy I have to keep Directv on in our house!
5 years ago
Review Source
Beth Butler Hot Springs Village, AR
I have had very little trouble with DIRECTV. Occasional outage in bad weather.
Very unhappy that a major network is not on because they are in "negotiation" with the owner. WTH! Why would a major network not be available. Don't get that at all. Luckily for me I don't watch much on that network. If I could afford it I would have Sunday Ticket but it costs way too much. Unfortunately there isn't anywhere you can watch NFL without paying if it isn't on one of the major networks.
5 years ago
