Name: DIRECTV
Rating: 2.8

star star star star star

Judith Ballew St Louis, MO

I’ve had direct tv for about four years and I’m very satisfied with the services I have received when I have a problem. The only complaint I have is during a rain I loose the screen but that’s it. I recommended them heartily to everyone.

6 years ago

star star star star star_border

Antonia Montague , IL

Directv is a decent service. A bit expensive after the promo rate, and you get channels you're not really that interested in depending on the package you choose, but overall they're pretty reliable. I thought the quality of the picture was good. If there was a storm, I would lose service but you'll get that with any satellite company. Returns are a bit difficult so be sure to plan some time to have things picked up or they'll charge you for the equipment. Overall I'd say I'd recommend them.

6 years ago Edited September 14, 2021

star star star star_border star_border

Shay Che' Stone Mountain, GA

I've been a DirecTV customer since 2007. Through the years, the service has been good. A few mishaps over the years due to reps not notating my account for billing issues which resulted in my account being closed and early termination fees being applied. I always kept the service, even through price hikes. Since the AT&T merge, customer service has went downhill. Hard to get reps that understand your issues; package pricing being out of this world. Channels are in higher tiered packages which has you paying $20+ to access one channel that is not included in a smaller package. With the news of DirecTV not being a good purchase for AT&T, I don't know what the future is for my service, but for the most part I appreciate them providing me with loyal customer promos to discount my bill over the cost of 12 months. Helps a lot.

6 years ago

star star star star star_border

Norma Grove Iowa City, IA

We have enjoy what Direct offers. It has a strong signal and during storms (typical of the Midwest) we still have service. We like the ease of using it and we are on a monthly plan that doesn’t raise in price for a year which helps with budgeting. We find their representatives in customer service to be helpful and friendly, willing to meet us where we are with our needs. Good value for the service provided .

6 years ago

star star star star star

Kristi Vinson Kennesaw, GA

We found that DIRECTV met all of our expectations when we had them as our service provider. They were responsive & we enjoyed the variety of channels offered. Our gated community changed service providers & DIRECTV was no longer an option; otherwise, based on our experience w/ DIRECTV we would have not changed service providers.

6 years ago

star star star star star_border

Will A Washington, DC

DIRECTV provided excellent customer service during my time with them. We live on an open plat of land that has a ton of wind which made the coverage spotting using DIRECTV. The techs came out multiple times and were able to fix it each time. It became too much of a hassle for us and DIRECTV allowed us to cancel our contract based on the spotty coverage. Would recommend them to others.

6 years ago

star star star star_border star_border

S Nemmer Waco, TX

I pay $$$ monthly and there is nothing in my package to watch. I don't understand why I pay for Latina channels and home shopping networks when they don't apply to my lifestyle or choices. Why can't I select from a menu of channels what I am willing to pay for and would like to have? Additionally, I do appreciate the bundle savings now with the merger with AT&T cellular and my high speed internet. It just feels like I could get all the bank for my buck if I had better channel options within my budget. I realize I can upgrade my viewing package for a "nominal fee ", but I still have channels I would never access but must pay for.

6 years ago

star star star star star

Dianna Carter Cadiz, KY

We had DirecTV for over 3 years. Good company. The customer service dept. and the sales dept. are customer friendly and ready to serve their customers to make your experience with DirecTv one that you will tell others about.

6 years ago Edited September 14, 2021

star star star star star

Johnson3307 Houston, TX

I am a current ATT Direct TV customer I love the service and it’s affordability! If your hesitant bcse of how unreliable it use to be don’t be it rarely goes out, has to be a really bad storm and the savings make it worth every penny.

6 years ago

star star star star star_border

Miriam Lewis Whitefish, MT

We have been Directv customers for over 25 years. Generally, they offer good customer service - much better than DISH! The only issue I really have is that it is too costly! If it wasn't that I was married to a 65-year-old man that prefers "regular tv", I would cancel my account and go with streaming only. No reflection on Directv other than the cost and that we are held hostage by them and networks when they can't work out a deal to continue service.

6 years ago

star star star star star_border

David Spears Chicago, IL

The quality is good as long as we don’t have bad weather. We were told it’s not like it used to be when it rained or snowed, we would still get reception. However when it’s raining hard or snowing we frequently lose re caption for 3-30 minutes. If you have a DVR you can still watch recorded programs. Our bill is frequently wrong. It feels like we have to call in every month to remove an erroneous charge. They fix it but we should not have to call every month

6 years ago

star star star star star

HeatherWalls Fort Lauderdale, FL

We really love the features of DIRECTV. When our contract was up, we called to see our options and they gave us a promo offer and didnt have to sign an additional contract. We are now just billed month to month and appreciate the flexibility and service. We love the DVR features and channel lineup.

6 years ago

star star star star star

Lorna Johnston West Valley City, UT

We love our DirectTV. People keep telling us to change back and forth with another provider to get the best pricing. We tried it once and hated it. We changed back and have stayed with DirectTV. I just wish the providers would quit playing the pricing games.

6 years ago

star star star star star_border

James Conder Eagle Mountain, UT

I really enjoyed having DirectTV, biggest issue I had was after the 2 years were up the price almost tripled and they were willing to do NOTHING to help us get an affordable customer package. With all the streaming TV that is out now I Think they would benefit to lower prices a little and offer more custom packages for people who don't watch 100s of channels but are more centered on sports and local TV

6 years ago

star star star star star

Matthew Hall Gulfport, MS

Directv is a wonderful company that is reliant and provides great services. With the option to record shows and what seems like endless options of channels to watch from. Not only is Directv a great service, it's affordable and worth the money.

6 years ago

star star star star star

Sydney Boren American Fork, UT

I really love the selections of channels that Direct TV offers it's customers. I also love on demand. It makes it so easy to watch the shows and movies I want. There is also a great selection on demand for free, and the ones that are not free are priced reasonably.

7 years ago

star star star star star

Jennifer Bachan Dalton, PA

I enjoy my Directv. I have had it for close to 20 years and through a move. They made the move so easy. I enjoy my programming and the app. My one complaint is the pricing. It is expensive and the NFL package use to be affordable but now not so much. It is disappointing.

7 years ago

star star star star star

Phyllis Hecht Lincoln, CA

I had a great experience with Direct TV. I Have so many good channels along with movies and sports events. If I had a problem I called and they would help me immediately. They gave a great price for a certain amount of time but then it ended.

7 years ago

star star star star star

Ashley Gneiting Pleasant Grove, UT

I love that our family has DirecTV because whenever I forget to record my favorite shows on the DVR I can do it from my DirectTV app. It even lets me decide from what room I want to record it!. We have such a great variety of sports channels too that I really enjoy.

7 years ago

star star star star_border star_border

Rosann Stanko Logan, UT

We have two problems that haven’t been ironed out. 1. The TV shows will periodically freeze while we are watching them for a few brief seconds and that’s annoying. 2. For close to a year we were unable to receive KSL because the two companies were negotiating a deal - or NOT negotiating a deal. We were told to call in to receive some money taken off our bill, but when we did, they only gave us $10 credit and 3 months worth of the Smithsonian channel and channels that go with it. The way the credits were given was by Direct TV using ALL of their channels and dividing them up by the days missed, therefore we were penalized because we had a huge different package. We should have been given a MUCH bigger credit in our opinions! We do like the channels that we are receiving, though.

7 years ago

star star star star star

Tracy Hill Draper, UT

We always go back to using Directv for our family because it gives us access to all the Channels that the entire family loves viewing. We stopped using directv for awhile but we quickly switched back because we loved it so much

7 years ago

star star star star star

Reese Pleasant Grove, UT

I have used Directv for many years. They are easy to set up. I am able to pick and choose what channels and program is best for me. I like the free movie channels when I started, or when I move and bring it with me. I like the equipment, easy to use and up to date technology.

7 years ago

star star star star star

nathan brewer Lehi, UT

We have had Directv for quite a few years now and have really good luck with them. Growing up in Oregon it seems like whatever tv my parents had always something wrong with it. Here in Utah there has been only a couple storms that has ever shut us down but it seems like it has never been for more than an hour or so.

7 years ago

star star star star star_border

Hannah Thompson South Jordan, UT

Direct TV is nice because it is featured in a lot of apps. For instance, the ABC app allows you to login to TV providers to get commercial free options on shows. Not only does this network allow you shows and TV, it also can transfer to other networks to give you deals. It’s an overall good program it can sometimes be a little difficult to log into.

7 years ago

star star star star star

Ray Lehi, UT

I’ve honestly had no issues whatsoever with my services. I get all the HD channels I want. Or really the ones I actually watch. I had an issue one time and called the member services line and they directed me through troubleshooting steps to get my tv working. Easy to work with.Honestly would recommend to anyone!!

7 years ago

star star star star star

Tyree Newkirk Cedar Fort, UT

I use this service every day of my life and it’s the best thing that I have ever used there are so many channels and I never have to channel surf this is a really great service!! With the costumer service they’re really genuine and actually help you with your problems and even offer things to help benefit you more!

7 years ago

star star star star star

Emma Orem, UT

I think that direct TV is very great. My family's favorite thing to do on it is to watch sports, especially football. I think it's cheaper than cable. I have seen in a lot of ads that say it is better than cable, and that made me happy that we have direct TV.

7 years ago

star star star star_border star_border

Alyson Mansfield Lindon, UT

We changed from Dish to DirectTV and I've had nothing but complaints from my family. They just don't think DirectTV is as intuitive as Dish and my husband is a computer programmer and my boys are great with computers and devices. I'm not an expert so my expectations are much lower. I'm fine with DirectTV and the service and I feel like we've had better satellite reception, but here are their complaints: When it's in alphabetical search they aren't finding all of their recordings. Latest recordings shows most everything they think but alphabetical shows much less. They hate having to switch between menus to find the type of recording they want. They'd like the default to be all recordings on the first screen they look at. They say FF and Fast Reverse, it's like a jump forward but only a shuffle backwards, they think these should be equal. They feel like Dish does a better job with FF and getting the result you want. They hate the inital warning about inactivity and having to hit Select again. They hate that sometimes they can't FF through a show's commercials (even though it's a show they told the TV to record). They don't like that the jump forward button only goes 10 minutes forward at a time. And as you jump back it just shows you the last image so you don't know where you're at and it's hard to hit the right place. Anyway, if we ever switch from DirectTV it'll be because the guys are nitpicky about the remote and DVR. The two things we use the most. Thanks!

7 years ago

star star star star star_border

Whitney Hawkes Saratoga Springs, UT

We have switched back and forth between direct tv and Dish many times. The thing I like about dish is the selection of channels. They have more of the channels in their basic package that my family enjoys watching. They are however a little more expensive. I wish they recorded the prim time shows automatically and skip the commercials like Dish Network does.

8 years ago

star star star star star

tini mapu Orem, UT

Directv is my favorite. They have great deals and is always running promotions. They really take care of you when something is wrong with my bill or services. They also help solve connection problems over the phone. They make it easy to change your packet anytime.

8 years ago

check_circle

Verified Customer

star star star star star

Diane Lawson Far Rockaway, NY

I enjoyed direct tv it had several channels to view gave me many give backs free rentals

9 years ago

star star_border star_border star_border star_border

Colleen Smith Oakdale, CA

After being a Directv customer for 20+ years, and tolerating price hike after price hike, we finally decided to unplug. This was sometime around September or October. Directv had my charge card number as that was how I paid the bill. So we finished, returned our equipment, and went on our merry way. FIVE MONTHS LATER I receive a bill in the mail from a credit company stating I owe $78. I was NEVER contacted by Directv or their owner, AT&T, despite the fact that they have my home number, both mine and my husband's email addresses, both of our cell phone numbers, and my home address. Instead, they send the account of a loyal customer to a credit company FIVE MONTHS after THEY screw up by not billing the correct amount to my Visa. If this is how they treat loyal customers, there is no hope! Directv has gone steadily downhill since selling out to AT&T. Tons of perks for first time subscribers, none for loyal customers. And I don't know where they get the prices from, we were paying well over $200 for nothing special!! Prices go up and up on a regular basis! And customer service?? Instead of dealing with someone here in the US, you deal with a call center in God knows where. Although they try to be helpful, they clearly are dealing with a script and you get nowhere with them. The website is a mess with no way of reaching anyone! Do yourself a favor and watch, stream elsewhere!

4 years ago

star star star_border star_border star_border

Mark Moser Greeley, CO

Came home this evening, turned to one america news, Direct TV apparently dropped it today after 20 plus years of being a customer just might have to change to dish. Not sure of the reasons for dropping OAN but if is from complaints of patrons my thought is don't tune in, after all I can care less that u carry CNN but I choose not to watch it and don't mind its part of what I pay for but I am pissed they dropped a channel I watch frequently.

4 years ago

star star_border star_border star_border star_border

Rick Rock Island, IL

Wish I didn't have to give this clip joint even one star. Had been a customer for over 10 years. I get an increase from $70 to $126 a month. I called and asked to go directly to their retention department. I told them I would accept a minor increase because I realize expenses go up. The lady does all her high drama calculations and comes back on the phone at $108. I asked if that was her best offer and she said yes, of course until I said not good enough I'm out. Then she told me she needed to check another option. Too late sweetie.......Bye bye losers. So as it stands, I have more channels than I ever dreamed were even available and I'm now spending $25 a month. I am very upset though....upset at myself for not doing this years ago. I let those crooks rip me off for a long time, but no more. I even added a little frosting to the cake. I told every person that I work with this story and I can tell you as of this minute, 7 people have told Direct to take a hike and are now enjoying more channels at less than a third of the price. Hey Direct, how's your business model working for you? LOL

4 years ago

star star star star star_border

enelson3903 Bowie, MD

I like the basic service with direct tv. The only problem is when the weather is bad, and you lose the signal. The cost of the service is reasonable, and their customer service is very helpful.

4 years ago

star star star star_border star_border

Kenneth Brooks Newburgh, IN

I liked the amount of live television stations provided by directv and the video on demand selections. I did not like how their prices increased unexpectantly and their lack of willingness to work with me on a reasonable price for their service.

4 years ago

star star star star star_border

Joe Balnites Canton, OH

I love my football. There service has improved we still lose picture sometimes but not like it was. Everytime we had a problem we never had a long wait. Tv at the most was out partial day

4 years ago

star star_border star_border star_border star_border

Keena Purce Ellicott City, MD

I paid to have direct tv installed on 12-27-21, I had my appointment canceled 5 times without being notified, when I called them to ask why no one showed up to install the equipment they said that my appointment was canceled but they couldn’t tell me the reason why. Finally on 1-19-22 I called to get a refund, I was on the phone for 2 hours after customer service made me talk to about 8 different people, finally I was told that I would be receiving a check in the mail and that money money could not be refunded back to my debit card. I have to wait for 20 days for my refund and they said that they could not give me a confirmation number for proof that I would be receiving a refund. They suck, they are a terrible company, I was told twice that a supervisor would call me within an hour but that never happened either. They sent me a bill for $135.00 but never came out to install the equipment. WOW !!!

4 years ago

star star star star star_border

AMOS Hodge San Antonio, TX

What I liked best about DIRECTV what is the price what I didn’t like about there service when I had problems with their equipment they were very slow about providing technical support

4 years ago

star star_border star_border star_border star_border

Sharpshooter814 Erie, PA

Terrible in many ways!! how do you come out to install the service, make up an excuse saying that the satellite can't be placed on the roof because its too "cold", show up the next week and just drive off, never even call or tell why? but charge my credit card & say that "you weren't connected to our service sir"..this company idk if they are just dumb or have a shortage of employees, but i really do understand why direct tv get the negative reviews they have. overpricing, scamming people out of the services they have been paying for years with direct tv, they deserve to get told the truth about their services because what they do to people and how they go about their services will never make sense to me. wouldn't recommend direct tv at all!!

4 years ago

star star star star star

Anne Lawton Chicago, IL

Ericel was absolutely wonderful working with my mom and me over setting up my new Roku tv. Extremely patient and pleasant. I can't say enough. She's a credit to your company.

4 years ago

star star_border star_border star_border star_border

Joe Arizpe TX

We’ve been having problems with our signal or dvr for 3 or 4 weeks. We contacted DIRECTV for service. They sent me a new DVR. I’ve tried to set it up but it requires me to call directv to complete setup. I called. All they do is send me from person to person, but nobody was able to complete the setup. They decided to send a tech to solve the problem. You need to be home from 8-5. Took a day off of work for this and the Tech canceled at the last minute. No reason given. Now they tell me I have to accommodate them at their convenience again. We decided to CANCEL their service

5 years ago

star star_border star_border star_border star_border

scott searcy Jacksonville, FL

Nothing but problems! 1st they combined with ATT, that's when problems started. It switched to ATT Live. Finally worked out crazy account log in issues after days and hours with customer service. Then they switched to Direct tv stream right as football season starts. I tried to upgrade my plan to include sports which would up being cheaper but wouldn't start till new billing cycle even though app said would start right away. Was on the phone with them for 1 1/2 hours for them to say bc it was a grandfathered account they couldn't do anything. Transfered me to 4 different people I could barely hear. On final person I was losing my cool so they hung up on me. I canceled my service and switched to Hulu. Opened a new account and service with sports started right away. ATT/Direct tv service and customer service is terrible and more expensive!

5 years ago

star star_border star_border star_border star_border

Douglas Gough La Marque, TX

We lost service error code 775 on a Thursday, We called and scheduled a appointment for the very next day for a tech to come out and diagnose and replace the faulty equipment, I took the day off Friday as I was informed the window for the tech to arrive was between 12-4, I waited until 4 nobody showed or called, so I called them and was told their tech was running late and he would arrive by 6, waited until 6 and still no show no call no communication form them, I called them back and was told their tech stop answering them and there was nothing they could do, they said they could come Monday which means I would have to take another day off from work to be home so they could make the service call, I guess direct tv thinks it's OK for their customers to continue to miss work day after day just because they make promises they can't keep, if I could give them 0 stars I would, we give them our hard earned money just to be lied to and treated like we are not valued customers!

5 years ago

star star_border star_border star_border star_border

David H Sigl Ludlow, VT

Worst customer service I've ever dealt with!!! I've been a long time, loyal customer since 1998. Always paid my bills ahead of time. So much so, that the last invoice (when I cancelled the service) I had accidentally paid twice. I've been trying to get my money back for 6 months. I followed all the equipment return requirements they provided and I have the tracking information that they received the equipment. Directv says they haven't received any of the equipment, even though I have proof. Not to mention, I used the label that they created and that it took over 26 days to get to them. So much for being a loyal customer.

5 years ago

star star_border star_border star_border star_border

Sarah Neal Lexington, KY

Very misinforming, shady, and we regret ever doing business with them. Good tv and product but management and billing is awful. Do not ever give them your debit or credit card for auto pay. Ever. They will bill you months after cancellation and you will never get your money back. The rates also change and then they will try and cut you a deal like we paid 80 per month and it suddenly went up to 142. We needed to cancel due to job loss during pandemic and they talked us into suspending it. We were supposed to call when ready and able to resume and they started us back at almost double the monthly rate after 6 months without any communication at all. We also did not actually have cable as there were technical errors that were never fixed so we paid almost 300 dollars for no service. We liked the cable, but after our experience, I do not believe we will ever do any services with them again. We have our phone through ATnT and are looking to switch simply because the companies are affiliated. We also plan to get cable again when we financially get back on our feet, so between cable and phone, they are losing thousands of dollars from us. I would not recommend. (We cancelled our cards after this experience and the bank saidbwebwere the 5th person this month to cancel our debit cards because of direct tv. That's saying something.....)

5 years ago

star star_border star_border star_border star_border

Megan Munster, IN

Direct TV raises prices substantially when your promotional period is over. I set up disconnection services of services at the end of the month because the competition had a package that was 50% less than Direct TV for same services. A week after I set up the cancellation my Genie device "broke" and erased all of my recordings which I planned on catching up on before my service ended. Then they wanted to charge me $20 to send me a new device. Very disappointing to lose all the shows and be charged double what I was paying previously. There was no consideration taken by Direct TV for the loss of service. I was very dissatisfied with the customer service response.

5 years ago

star star star_border star_border star_border

Emmanuel Southside, TN

I had DirectTV for 2 years, our contract changed 4 times. Every 6 months our price jumped $10. We called them and explained that the changes were unnecessary, we had our contract form in hand as proof too. They eventually notice their errors but only offered me another package instead of lowering it on my actual program. I even had to call them for charging us a movie twice when only rented it once. Too many errors for a multimillionaire business.

5 years ago

star star_border star_border star_border star_border

Magdalena Calza Tucson, AZ

If I could give zero stars I would. DIRECTV has provided the worst service that I have ever received. I had this service for 8 years, paying $150 a year and less and less channels. I would call them regularly to see if i could lower the cost by switching packages, but never could because the cheaper packages did not include local channels. There are additional fees for HD and local channels which other companies offer for free. I finally decided to cancel the service because it was too much and now they are making it so difficult. They are threatening to charge me $135 for not returning the equipment after I canceled, but they haven't sent the label so that I could return it. I canceled December 13, one and a half month later, they still can't help me send in the equipment. I get different answers each time I call customer service. They promised to send a box and return label, and the only thing I have received is a letter saying they will charge me for not returning the equipment. Save yourself the headache and the money, there are much better services that offer HD and local channels for free. DIRCETV provides a horrible service, I would never recommend them to anyone.

5 years ago

star star star star star_border

Mason Allen Pleasant Grove, UT

DirecTV has good satellite internet. I like that it is fast and reliable for the most part. Sometimes it struggles to load large files but the speed for the cost is pretty decent.

5 years ago