DIRECTV

I had so many problems. 1. Shows I had taped somehow showed upas on demand. So I had tom watch commercials. 2. I could watch live tv with no problems but when I tried to rewind and watch again, it was all jumbled up and not viewable at all. 3. They sent out a new box that didn't work. A service guy came out to help and told us they sent the wrong box. He had a correct box on his truck that he installed. This took a couple day and we were with tv those days. 4. After the new box was installed, we noticed that we lost channels. We no longer had several LOCAL stations (which should be basic). We also lost several other channels that were supposed to be included in our package that we have been watching previously. 5. There were tons of other little quirky issues like the rewind several seconds button would just mess everything up. 6. Just nothing worked as intended. We finally had to cancel and went with Dish and life is so much better now. Dish is way better!

I can't even give a star rating!! Had service with direct for well over 2 decades! Ridiculous hold times. Given the run around countless times. Canceled our service after they reconnected us due to me inquiring if we could get service where we had moved to but no one could give me info! Signed up with Dish. Got a call 2 weeks later wanting to know how are service was. Told them we didn't have service with them. They had never set an appointment or brought out equipment yet they were calling to check on how our service was! Make sure you use the words disconnect or discontinue your service because apparently they are running a scam where they continue billing you if you don't specify that you want to be disconnected! Trying to rectify this issue has cost me countless hours of frustration from being put on hold and transferred! Direct TV are obviously running a scam!

How does a company that owns its equipment still charges for a warranty. How do we as customers let them charge us an extra 8.99a month or a 99.00 fee to come to our homes and repair or replace equipment that belongs to them. If at&t is really concerned about losing so many customer per month maybe they should look at their business practices. I have been a customer for a long time but as of this review I will be canceling early. I have lived the last 11 months with pixelation picture freezing up and not getting 4K problems with their equipment. They want to charge me for a monthly warranty or a one time 99.00 fee or equipment does not get repaired or replaced

I have been a DIRECTV customer for 21 years, yes 21 years. During that time my bill has risen to $135 and I still don't have the movie channels. I have called repeatedly over the past five years begging for some sort of loyalty discount. They would offer $10 one year and $20 the next; nothing ever significant enough to truly thank a loyal customer. Yesterday I made my final call to cancel my service. They suddenly offered the service to me for $65...that's less than half of what I pay now. Too much...too late. I cancelled and switched to Playstation VUE for only $50/month with NO CONTRACT. We have more channels than ever. Up to five devices can access the service. DIRECTV you will die soon because you do not value loyalty. My mom is cancelling today; my neighbor just cancelled yesterday. We represent over sixty years of payments to DIRECTV and I know we're not alone. And finally, no worries about the satellite not working during rain, storms and snow!

Worst customer service I ever had for anything. Service Representative couldn't speak fluent English. They had to pause every time I spoke to have it translated. I was on phone for three hours and finally gave up because I felt like I was on a comedy show. The service rep. in Asia would listen to translation then say they were talking to technician then come back on phone and repeat the same thing I tried ten times. Check the wires to box and unplug and wait 15 seconds. I did this ten times, I'm not kidding. I've been a customer for 15 years with DIRECTV. Whenever I had a problem they sent a service technician to troubleshoot the problem. Since AT&T merged they went downhill. I am calling other providers today to switch to a new carrier. This is what happens when the government lets these companies monopolize the public has very few choices and they get away with terrible service, hidden fees, and overpriced service. I'm running from this company.

It was super easy to control and figure out how to work. Never had any problems with! My parents seemed to love it as well. My dad could always watch his football games. It also had the channels I loved as well!

BUYER BEWARE!!!!! I called to have one of my defective boxes replaced. They insisted on sending a tech, even though we knew it was a defective box. (They charge for a tech visit, or you pay the service fee monthly on your bill). They OFFERED to upgrade all of my equipment. Red Flags went up and I immediately asked, "Does this renew my now expired contract". She said no, it does not. Upon arrival, the tech had an extra box on the work order. He insisted on leaving it, even though I didn't need it claiming, "DON'T WORRY, YOU ARE NOT BEING CHARGED FOR IT. I called to inquire about it and was informed (just as I suspected) that 1. MY CONTRACT WAS AUTOMATICALLY RENEWED WITHOUT MY SIGNATURE OR APPROVAL FOR 2 MORE YEARS, 2) THEY DO INDEED CHARGE FOR THE EXTRA BOX THAT THEY ARBITRARILY PUT ON MY WORK ORDER. And to add icing to the cake, they changed my appointment without telling me and I had to change my whole schedule to accommodate them. This is UNETHICAL, in fact STEALING and of course I will run from Directv, in fact, I think I'm done with Satellite/Cable and will get my tv from the internet, without all the cost and hassle. Thanks,

I would give them negative stars if I could. I have used Directv since 2002. I broke off service in 2010 as I got tired of their inability to do repair services within a reasonable amount of time. I have and am currently waiting on yet another service issue--no signal. No signal means no TV. First service appointment assigned was over a week ago. Nobody showed. 2nd service appointment was 3 days later (Friday, June 7th), nobody showed. Third appointment was this morning, checked my scheduled appointment, it shows as being "ON HOLD". I can't begin to tell you how many hours, literally, that I have been on the phone to these people to reschedule and not keep taking time off of my work schedule to wait for these people to 'NOT SHOW'. Tried to call a supervisor this morning and they are back-logged with calls. Opted to wait, after 22 minutes my call was (deliberately) dropped. Called them back, got a really sweet gal, she called technical services herself, and when they got back they assured her someone would be out today by noon to fix my problem. 44 more minutes wasted on the phone. It's noon and no service technicians. I've now been 8 days without service. They offered a pathetic $15.00 off the bill. 8 days is more than a week so wouldn't the bill be reduced by one-quarter? Of course not, as I pay for extra receivers (that are not working). Their logic is ridiculous to justify their charges despite my not having a signal. Come September when the contract is up (this is because I shut them down then came back to renew service), I'm done and pulling the plug forever. They keep showing the same movies over and over and just switch them from HBO to Showtime, to all the other standard movie channels. It's a terrible waste of money and time, and now they've got a million dramas going on the movie channels as well which is stuff I won't watch. If I ever do go to satellite again, it will be DISH. Just done with Directv and giving them more than one chance to provide decent customer service. I pay the monthly repair fees installation as well, so they have no excuse. Just ridiculous! Since they hooked up with AT&T it has been horrible!!! I would never recommend them to anyone, and I will consider Amazon's Fire and other possibilities before I will ever go back to Directv!

Other than the usual price hikes after the initial contract, and having to call to negotiate lower prices, I never had an issue with Direct TV.. We've used the service for 20 plus years now. But after the "AT&T takeover" or whatever they call it, I have really had my patience tested. When I called because I had a billing issue, I am put on hold for at least 15 minutes. every time I have called in the last week, which was probably 4 times, I have been on the phone for AT LEAST 45 minutes. Billing is done thru AT&T, but direct tv is totally different. You start with a person that goes thru a script.. then says you must be transferred, only to be on hold another 20 minutes or so, then its transfer to someone else. they set up a time for delivery of a new receiver, and did not show up. no one seems to know what is going on, and I am ready to change to Dish as soon as I get the credit I have been promised for being overcharged for 26 months. Since AT&T have taken over, its a huge mess and the left hand has no idea what the right hand is doing. I will not go back once I switch, even tho I am not under contract now, I will gladly sign a contract with Dish

I switched to directv because it was the only option in complex i moved into. I had been a dish customer for 10 yrs and desperately miss dish tv. The directv app is horrible. I have had to uninstall and install and do several other steps at least once a month. Never had this issue with Dish. I miss being able to skip commercials and i just miss the superb customer service and great dvr and app.

Having been a customer of both DirecTV and AT&T individually and now as one, since they bought DirecTV, I can truthfully say they are a horrible company! With regards to my DirecTV account, I was with them for well over 10 years. Every 6-12 months they would jack my rates up, I would call, then they would fix them. I played this game for the entire time I was with DirecTV and since AT&T bought them they have reduced the time to the 6-month mark. I had finally had enough and decided to cut the cord and go with an online competitor. I called to cancel service and was, per their usual, offered a significant price reduction. Only this time I didn't bite. This is where they turned nasty. I was told I had 12 months left on my contract and I would be charged $10 per remaining month. I informed them that I did not sign a contract and that was incorrect. In a nutshell, they said "tough". Take the new price offer or pay the fee to get out. I'm out. Never again. As for their wireless service, Don't, just don't. They have HUGE dead spots, their prices are not good at all and their customer service, well just see above and you'll get the picture. If you're going to pay top dollar then go with the big "V". At least their coverage is phenomenal! Low-cost carrier? Little "T". At least they act as if they really want you as a customer. AT&T has just gotten too big and really don't care if they lose customers anymore.

This Company (Direct TV) is the most Crooked organization in the business. July 2018 when calling to cancel the service, that is overpriced, they offered me a discount and being a idiot I took the offer instead of telling them to take their crap a shove it. several months go by and they shut my service off i call to figure out why and they say i have late charges when i was supposed to have FREE service for 12 months. Apparently some genius in billing fat fingered my credit card number and took me out of auto pay. they didn't tell me you still have to pay taxes on their FREE service so i wasn't not expecting to see a bill. so instead of being like every other company on the planet and calling because a bill didn't go through they charged late fee after late fee. So six months after i originally called to cancel i have had enough, i called to cancel services and some one in the disconnect department let me know that THESE CROOKS enrolled me in a new contract without written or verbal consent.  I am also an at&t customer who has never had a late bill but if this situation is not resolved i will be taking all of my business elsewhere. i know i'm just one person and they really don't give a darn but if just one person will read this and decide not to give these life sucking idiots their business it will have been worth it.

They offer some good deals but their product and billing sucks. Always having an issue with reception and TV goes out multiple times a day, regardless of weather. When it is due to weather it doesn't take much more than a drizzle or a tiny gust to cause disruption. To top it off our bills have been accidentally over charged and took 5 months to correct. This was a serious mistake.

DirectTV SUCKS !!!! I have to have Directtv because they are the only cable company in my area. There service is beyond terrible, you can't watch anything without the system "RECONECTING ISSUES " every 45 minutes. They can't even correct the problem because no one in their customer service department has a clue what the problem might be !!! It's like talking to a third grader ? If I had a better option, I'd blow this no good for nothing company off and sign with another cable provider. Do yourself a huge favor and don't give this peace of crap cable company you're business. NOT WORTH THE MONEY YOU'LL SPEND !!!

Complete joke. They randomly raise your rates with no notice in advance. If you want to watch something on your computer, good luck. It will tell you over and over to download their own media player so you do. Finish that and click on the station you want to watch.......says to download again. Their chat that they say you can use as some find it easier, that never works or says its busy. To top it all off, my house had directtv when i moved in so when I ordered it they were to come, install 2 boxes and leave all other cables that were already ran so I could just move the boxes if needed as I settle in. They came, installed everything and then cut sections out of each cable run and tucked the rest behind my siding. Absolute joke.

Directv is a piece of garbage service with customer service to match. If you purchase this service you will regret every minute of it, also be prepared to spend HOURS on the phone with customer service only to get nowhere with any form of help, only to call back multiple days in a row for one single issue and apparently either noone takes notes or others cant view others notes because every time I called I was told there were no notations made on the account and no one had any clue what was going on. From the very beginning my on demand feature never worked form the start and I spent a better part of 3 months attempting to get a tech to come fix it, they’d show up alright, they say it was scheduled for an upgrade to the same equipment instead of a repair so they always ended up leaving without doing anything. I finally gave up with that issue because I was tired of spending hours on the phone and getting nowhere. My last thread with them was when I called to move my service because I was moving but it wasn’t offered in that area so instead I put a request in to cancel. Our lease fell through on the move so I called a week ago to revoke my cancellation request. Got a confirmation number and screenshotted the conversation because directv has made it to where i don’t trust any customer service department without getting copies of conversations/requisition numbers, which is sad any customer feels like they have to do that. None the less, guess what I came to home to today?..... a cancelled service. Who could’ve imagined that directv wouldn’t do their job once again and this time it didn’t matter that I had screenshots/confirmation number. They wanted to started a whole other credit report/2 year contract! RUN AS FAST AS YOU CAN FROM DIRECTV. Highly considered canceling my AT&T phone service as well just because they’re associated with directv. I want nothing to do with them!

Customer service is terrible. I just had my direct tv installed 2 days ago and everything I was told that I was getting was not true. No one has a clue what their standard guidelines are. I was on the phone for an hour and a half trying to get my situation resolved. I was transferred 6 times. When I would tell them what the previous person told the next person would say I'm sorry your were misinformed we cannot do that. Anyway I was told no installation fee and when they arrived they said I had to pay 99.00 for my additional receiver which was never mentioned when I ordered it. I was told no installation fees. I was also told what I was getting I could use 4 receivers at a time ( I have 5 total). Then come to find out I can only use 3 and they wanted to charge me again to upgrade to a Genie II so I could use the additional receiver. Finally someone I thought was going to help me. He said I was charged the 99.00 installation fee by mistake and should not have paid it. He said they will refund the 99.00 installation fee and to my account ( I was thinking bank account) and then charge just 99.00 for the Genie II. I was willing to work with that. Well I still haven't received my refund instead they charged me an additional 108.95 and are now telling the 99.00 will be a credit on my first bill once it is generated. I told him they said the call was recorded and he said refund not a bill credit. Honestly they are not very professional and have no idea what they are doing. Their staff needs to better trained to give their customers the correct information the first time. Now I am stuck in a two year contract with them and so far not happy at with any of it.

I had DIRECTV for several years and had good service. We rarely had any problems and when we did, they were resolved very quickly. I finally did quit DIRECTV because I was paying $140 per month for just basic. I tried to get a better price, but couldn't.

If I could I would give them 0 stars they came in to my house and install service and where I live I can't have anything on the ceiling and there tech did not care and installed it on the ceiling. which gave me a $250 fine which I could not pay which cause me to get an eviction also they broke a priceless heirloom in my house from my grandmother who passed away and due to the stress of the eviction I ended up losing my baby so they cause me to lose my baby also their customer service is the worst had been fighting with them for 2 months and they done nothing and they refuse to do anything I would never recommend anyone to go to them

After being a long time Direct TV customer, I can say without doubt this is the most dishonest, unethical company in this industry. Customer service is a complete nightmare, you get transferred from person to person with different stories and answers at every turn. We have not had TV reception in over three days now and when I called to cancel my service, I was told by Corey in Ohio - no because I was under contract. I stated my contract was for Direct TV to provide service and they were not providing this service and could not tell me when they would be able to provide this service because their software was not working with their wireless genies and therefore I would not have any service until this was resolved,- which could be a day, a week, a month - no one knows. Unbelievable that I cannot go to another provider for service because Direct TV is enforcing a contract on a service they cannot provide. Completely unethical and they could care less about the customer, they only care about their contract. I really wish their was a zero star option on the BBB because Direct TV deserves a zero star rating.

Added HBO and Starz not once but twice without us asking. The 2nd time was conveniently after we called to cancel our service. Called to complain and the they said the 1st time only said to cancel Starz...I absolutely said both. They wouldn't credit me back most likely because we are in the process of cancelling our service and never gave a reason why the charge magically appeared the 2nd time without us asking. Directv is a total waste of money and time. Can watch all the sports etc that you desire with Hulu. Told the gal I spoke with she better be looking for another job because Directv will probably be a thing of the past once everyone realizes how easy it is to stream the exact same content at more then half the price and none of the customer service headaches.

Worst customer service ever. Be aware that their sales reps are 3rd party companies who do not disclose this fact & will tell you any thing to get you to sign up with them. By the time you find out that fact & realize that you were fed incorrect information (horrible WiFi signal, loss signal or your screen freezing, astronomical charges if a tech comes out to your home, discount quoted is only for the 1st year & cannot negotiate for the 2nd year, you cannot stream DTV on any smart tv that doesn’t have a cable box without a subscription at an add’l cost) it may be too late to cancel without penalties. This is my first experience with them & I will wait a year to terminate the service to offset the 2-year cancellation fee. Didn’t find out that it was a 3rd party sales rep until Direct TV explained it to me & even then, the sales person kept denying it after I spoke with him & insisted that all he promised was correct. Recently heard that AT&T has cancelled all 3rd party reps but don’t know if that extends to the Direct TV division. Must say that the customer service rep with DTV was also very rude & told me she would hang up on me if I didn’t stop complaining about the issues I had & refused to transfer me to a supervisor when requested.

Only 1 star because that's as low as you can go. Awful Customer Service. Awful installation. Horrendous tech support. No one in the Company seems to care even a little bit about supplying what was promised during the sale. System was installed 1/2 assed and never brought on line fully. No tech ever showed back up to correctly install the system and align the satellite dish. Cancellation of a non working system took 3 hours on the phone. Just wonderful Customer Service. One can only wonder how this Company stays in business. Then again promising the world and delivering nothing and making cancellation almost impossible - maybe I answered my own question. Stay away from this fraud Company

This is the worst company I have have worked with! Their customer service talks nice on the phone but does not take action and when youre told something- they do not follow through. When they admit I was misinformed they do not follow through on what you were told or promised and try to just offer an alternative "discount" which doesnt even compare to what you were orginally told. They lock you in with out your knowledge so when you do decide to cancel you are charged $400 termination fee. They take hours of your time bouncing your around from customer service, you loyalty dept, to escalations... There isnt any real way to get resolution. They do NOT stick to their word- and employees are not well informed and give mis information. DO NOT go with this company to save your time and stress!! Honestly I would pay double the price to support a company who actually helps their customers and gives real and accurate information!! SAVE YOURSELF THE HEADACHE! pay a little extra for comcast!

Customer service does not exist!!From insulation to equipment not working and billing.All I do is on the phone with them and continues waiting there for our window for technicians to show up and not having the right equipment and not coming back . I spent hours on the phone asking to talk to supervisors and I guess so called managers that are never available what a way to run a company. Specially since we been DIRECTV customers for 17 years that means nothing to them ,My last straw was when we had the new system taken out and the old system put back in because it wasn’t working and then now they’re charging us for both systems and I’ve been dealing with this for a month yay!! Great Great customer service DIRECTV ..

Receiver not picking up satellite. Called Direct TV. After 1 hr on phone, and many resets through automated service, will replace receiver for 20.00 charge for shipping (after I have been with them for 5 years) and pay 245.00 monthly. New receiver comes, still doesn't work. Call..Will send service tech out but will call you to schedule. NO call comes, I check Online to find out I'm scheduled for that day. I call and say I never made this appt or scheduled it for today, so they ask me if I want to "reschedule". I said never scheduled in first place. Reschedule, tech comes a week later, stays 1 hour, tells me it's fixed and if it goes out again to call electrician. It goes out about 2 hrs after he leaves. I'm not calling electrician as I never had electrician run the wires in the first place, Direct TV did. I call back to make another service call. Local office has no dates available, will call me in 24 hrs to schedule. No call. Next I receive text message, appt. for next week...I check online today to confirm appt. since I received no further follow up. Can't sign in, service temporarily down. HORRIBLE service, no recourse, they don't care, and I'm ready to have them rip out the whole system. I know why people lose their cookies when dealing with these big companies. It's beyond fustrating.

This is the worst company ever! They have been charging me for channels that I do not have for the past 4 months!!! The customer service they have is awful! I regret at&t sending me over to these scammers! They steal your money without you even know. Once you find out they blame it on you for not looking at your bill! They sure take the money when you pay but when it comes down to you telling them they haven’t gave you half the channels you pay for for the last for months they want to give you a $100 credit! I have the conversation with this so called supervisor recorded and he doesn’t even know how to do his job!

my experience for directv for them is nothing. I have a package that my apt complex provides which allows me to have cable tv for approx. 20 monthly. I have had this arrangement for 3+ yrs and due to having special needs rescue dogs I subscribed to the dog channel (354) for $5 monthly. for nov 2018 I was not charged and no longer receive the dog channel which is a change I did not request and a change that presents a difficult adjustment for my senior hospice dogs. I am unable to contact any person/rep for directv that will agree to assist me to find out what happened and to reinstate my dog channel for my special needs dogs. it shouldn't have to be a big deal. it's just a dog channel but it is a significant enhancement to my special needs dogs lives when I am out of the home at work. I am unable to get an explanation for what happened and unable thus far to get the 354 dog channel back into what my account is being debited for each month. there is no payment problem as my payment to directv is debited at the same time monthly and I have never had insufficient funds, not even once. I do not understand why I am encountering this problem. for the corporation I am insignificant. for each of my senior hospice dogs it is a life change event as the comfort they receive while I am at work is no longer there for them. I guess for directv the "little" people don't matter. I have been pursuing this issue for over a week now and given the obstacles I have encountered, I do not expect my issue to be resolved. I will have to find my own resolution on my own. just sayin...in case anyone else encounters the same problem. they will not help you.

I have been a customer with Direct TV for 9 months and it has been the worst nine months! I have had so many problems with them and I feel like the problems just keep on continuing. Their customer service is the worst! They've over charged me at least three times. I called to see if a tech can come out because my dog chewed up part of a wire that the wifi was then disconnected and besides them trying to charge me 90 dollars for a wire, I had the rudest customer service. They charged me double because they said I ordered a fight through my TV and through my phone. I am a loyal customer I pay my bill on time every time. I don't get it. I really think they are loosing money (I can see why) , so they are over charging their customers. I am a very unsatisfied customer and I hoped to write this review, so no one had to go through this horrible experience like I do!

I drove 5 hours twice to meet a technician at our ranch house. Both days they text the day before to confirm the appt., both times they called at the end of the 4 hour window to say that a technician couldnt make it, I asked why the disnt tell me earlier in the week so I didnt drive all the way down their they said"it doesnt work like that".....WTF, this was all after the 2nd time I told them I could not reschedule the appt. No matter what, I waited 45 mins and 1.5 hrs on hold to complain to a supervisor and was transferred in circles then later hung up on by a manager that I'm pretty sure had no answers for me, since AT&T took over their the absolute worst and losing customers left and right.

Directv is horrible. Service goes out during every single storm, big or small; programs recording at that time will not record. Snow storms cover the dish and there is no reception until the snow melts off the dish. Although I thought I was getting true HD reception, after converting to cable, all my TV's had 100 percent better, crisper pics. I do not believe I was receiving true HD. On Demand has to stream through your internet. If you do not have super good speed, On Demand does not work; you have to record the program and watch it later. Customer Service is awful. Good luck getting a rep from America that can actually help you. I would recommend one goes with any, any other service other than Directv.

To Be Brief, in my Opinion, they have lied to me multiple times and not followed up on agreements and promises made many times. I signed up with the promise I would receive 4K capable equipment at no extra charge or contract extension as soon as it was available. A few months later when it was available , I could not have it at first then later it would require a new 2 year agreement. I refused and stuck out the contract before considering a change. After the 2 year contract expired I have tried again to get 4k capable equipment but because I was promised it in the beginning I refused to enter another contract period. Rather than lose me as a customer twice they have agreed to do the upgrade without a new contract but failed to come through with the equipment. Believe me I have been careful about what I understood from them. When you work with even the customer retention department they say they cannot send a message or email confirming the agreement you have over the phone. Only standard messages can be generated by them was my understanding. With that in mind when the installer showed up of course again in my opinion I had been lied to as I could only get the equipment if I agreed to sign a equipment contract with a one year contract extension. We called in and what I understood from the person we spoke to we were put on hold for their dispute department. After 15 minutes or so later, still with the installer there and no answer on the phone we gave up. After the installer left, after no installation, I called in. Then I was told a urgent request had been put in to the Escalation Department but their department had 1-3 business days to return a call. When that passed I was told now it was 7-10 days. That is well past now. I cancelled my service with Directv on 10/8/18.I was told equipment return instructions would be provided within 48 hours if the equipment required return. No instructions came. I looked at the Directv contract and I was required to get the instructions or pay a penalty if the equipment was not received in a specified time. I called, got return instructions and returned the equipment. My equipment has never been great anyway. Pixelation is common, it sometimes freezes, costs keep going up and you have to complain every few weeks to get the "deals" they have to offer. It is just not worth it with them. Of courser this is my opinion and you may need to try it to come to your own conclusions. Just remember you have to sign a 2 YEAR contract that can cost $480 to get out early if not happy. They will claim to make you happy but you may feel the same way I do before you are through. Avoid Directv. I have installed an antenna for local channels and have Amazon Prime anyway and signed up for Netflix. I am seeing lots of 4K with them and some other great programs as well. I don't think I will really miss DTv.

WORST COMPANY EVER... few months before my contract expired, I called DirecTV to cancel the service, because I was not using it, I knew there was a cancellation fee, but it was lees than the amount I have to pay for the remaining monthly bills. They told me that, they will voided the cancellation fee if I change from DirecTV to DirecTV NOW. If I tried their new service I wouldn't have to pay for the fee and since the new service is not under contract I can cancel it any time. I though it was I good idea, tried the service, but still not using it, so I cancel it after two months. But after six months they send me to collection over the fee...When I called customer services they told there were no notes on my account about the change of service or the void of the fees. So in other words I'm a liar and I have to pay or pay....

I signed up 4 Direct TV with lady at ATT store, and she promised me the moon for 67.03 a month!! First my bill was 85.00 and I was promised HBO as long as I had direct TV, well that was shut off in 3 months, I was told I didn't get HBO unless I subscribed and paid 17.00 a month! Then 2 days ago 1 remote quit working! The keys only worked in down position, couldn't go into recordings or turn up volume! I called Direct, and after an hour of going thru the paces she told me they would have to replace remote at a charge to me of 25.00! I got hot and told her I wouldnt give 25 cents 4 a remote that lasted 3 months, and if that was their only solution I would suffer with it long enough to switch to another service and hung up! So I have to suffer with 3 remotes to work my TV until I can switch back to dish!! Stay away from DIRECT TV LIARS AND SCAMMERS!! CARE NOTHING ABOUT U ONCE U SIGN THEIR CONTRACT!!!!!!!!!!!

I have been a customer of Direct TV's now for over 15 years. I have been with them since before they added the NFL Sunday ticket. When Hurricane Florence hit, Direct TV disconnected our service because our payment was due the day before the storm (which they had the right to do). When power was finally restored and we were assessing the damages we turned on the TV to see that they had disconnected our service due to non-payment. When we called to pay the bill they charged us late fees AND for the time during the storm PLUS a reconnect fee. We disconnected and they could care less. They were just money hungry and not at all sympathetic to the situation. Verizon Wireless gave us credits for the month of the storm. Duke Energy gave us credits for the month of the storm. Spectrum gave us credits for the month of the storm. Direct TV...nothing. NEVER AGAIN WILL I WASTE MY MONEY ON A COMPANY THAT HAS NO CUSTOMER SERVICE! Save your money people.

DO NOT give in to their offers! Direct TV is expensive and have awful customer service. They make it almost impossible to cancel your service, even in a tragic situation. Our home was flooded in Hurricane Florence in North Carolina. It has taken me 80+ minutes and 4 phone calls later to cancel my service and no retro credit or help with our account was given. The third call someone offered the credit for the month we didn't even have power and unable to even get to our home, but only if we committed to another whole year! WE DONT HAVE A HOUSE TO EVEN PUT DIRECT TV! I had to tell them over and over. How can I commit when I don't have a home! Ugh! They only wanted to benefit Direct TV! When we do have a home, I will NOT be using Direct TV! It's a shame a company this large cant do what is right for a devastated community! At least I was able to salvage the equipment to turn it. They probably would have raped us there too! Others in the Wilmington area are probably is worst shape with them financially. It's horrible! They will never have our business again. Did I mention we were with them for the past 10 years? Not right!

Promised NFL package until January 2019 when you sign up plus HBO and others for 3 months and a visa gift card. Of course its a lie. In tiny little print under NFL says with certain package and above. If I would have known that I would have paid $5 a month more for next package. Yet theres no fine print under HBO or free Visa gift card. Wow. 1 yr. 11 months, 3 weeks and 3 days to go in my contract. Very disappointed.

WORST COMPANY EVER! I wish there was a way to give no stars. We called because our cable kept cutting out and it was due to the satellite had shifted. They refused to come out unless we paid $99 to have them adjust it or we could sign up for $8/month in addition to the $116 we were already paying for a maintenance fee. We were constantly transferred from person to person, no one spoke English and no one knew what was going on. We would be on the phone for hours. Finally cancelled it and they gave us the wrong information to return the equipment and ended up in a very bad part of town trying to find the location when it was supposed to be shipped by FedEx. Save yourself a lot of pain and hassle! There are other companies to choose from. Oh and our DirecTV app never worked and most shows could only be viewed on TV not on mobile devices!

I regretted signing up for Direct TV satellite services from the very first bill I received. I was quoted a price for my services and when my first bill arrived it was $100 over what I was quoted. After talking to many people getting the run around about how it takes a few billing cycles to even out I was finally told that that would be my bill every month and there was nothing they could do. Even though they could have easily listened to my first conversation with the quote since they record all their calls. So there I was paying not only a little more then quoted but $100 more. I decided after just over a year of the services to cancel the satellite and switch to the streaming plan. I called to cancel my services and was told that due to me staying within the company the early cancellation fee will be reduced. That was the first lie among many many lies I have been told the last few months. The early cancellation fee ended up being $40 more then I was told. I called and was repeatedly told there was nothing they could do. That seems to be their catch phrase and the say it constantly because they refuse to rectify their employees mistakes. I also was billed that month for the entire previous month of services that I had cancelled. I was billed for an entire month of services I not only didn't receive but had already returned the equipment weeks prior. Apparently when I called the person I spoke to did not do their job and cancel my services so when I returned the boxes they came back to them still active which is when they finally put through the cancel on my account. When I cancelled apparently the women I spoke to did not cancel my services or even put any notes in the computer. So after talking to numerous people I was told I would be awarded a credit for that month since I did in fact cancel. After a week of waiting for the credit to appear on my bill I contacted them again to ask why the credit was not showing up so that I could pay the rest of my bill.I was told it takes at least a week and given an amount to pay subtracting that credit amount. Today I received my next bill with that credit amount listed as past due. I called again to ask why the credit was still not rewarded on my bill and the representative told me they were unable to help me due to my account being in active and that if I took the bill into a store they could manually put in the credit. That was untrue. The people at the store have even less access to my account and were also unable to help me and gave me a number to call Direct TV directly. I called them and was told that because there are no notes in the computer there is nothing they can do. I gave them the reference number on my UPS receipt for them to look up the information on when the boxes arrived and they couldn't even find that information and told me once again for the hundredth time there is nothing they can do for me. After me telling them that I am not going to pay for a month of services I did not receive the manager finally agreed to have me email her my receipt and said she can credit me from that date but not the dates prior to that since their incompetent employee did not put any notes in my account. I told her that she could credit me what she can but I am absolutely not going to pay for three weeks of services that I did not receive and the response I got was that she would then have to charge me for late box returns since I returned them a few days late because no one gave me direction on how to return them and I thought I was waiting for boxes to get to me to return them in. I was so upset that she had the nerve to threaten me with more charges after everything this company has put me through. There is much more that has happened that last few months and even the last year that has made me regret my choice to switch but I feel I have rambled on enough. The moral of the story is if you are considering switching to Direct TV do not do it. I promise you will regret it. I now have the Direct TV Now streaming and have had no issues thus far so if you go with this company stick with that. But I highly advise against it unless you really enjoy hearing the phrase "there is nothing I can do for you" said repeatedly without them even listening to what you have to say. Don't make the same mistake I made and ignore all the bad reviews they get because I found out the hard way that they are all much more accurate then I anticipated.

Last year i contacted them to discontinue service. They offered a discount in services, Visa gift card and NFL Sunday ticket for free for 2018. The card NEVER arrived. This is the second time they promises a card that has never arrived, but their bill does every month. They asked i called them in Feb 2018 to confirm 2018 NFL Sunday ticket free subscription. I called and they confirmed. Now after nearly a year of monthly payments, I do not have a subscription. I called to request correction to my account and they claim they conveniently have no record and asked if I had the EXACT words of the promise. I guess I need to record calls to get them to honor their agreements. Since I do not have Sunday ticket I lose nothing by changing to Comcast. Comcast made me a better offer and appear to appreciate my business. If directv has cheated you, definitely check out Comcast.

I have had Directv for many years and they are always very reliable. Programing is up to date and they are easy to work with. They also give me free HBO many times.

Even though there are a lot of available channels there is a good number that are infomercials. The abundance of movies are recent releases but they are not free. We switched to DIRECTV for the cost. Unfortunately, for the number of times there is no service (which is VERY often) it is not worth the cost. We spend more time rebooting than watching.

Customer service is horrible. Installers left a bolts, nuts, wire and other junk on my foam roof, then proceeded to walk on those punching holes in the foam and embedding the nuts and bolts in the roof. I didn't know it until the roof leaked and damaged the ceiling. Complained. They said take pictures, get it repaired, turn in a claim and we'll pay for it. Spent a couple hours preparing up pictures, claim and submitting. I went to Home depot, bought the roof material, patched the roof up, cleaned up a bag full of garbage left on the roof, and submitted a claim. The claim was for 1 gal of roofing material ($50 ish) and 2 hours labor about $130. They decided the claim. BULL! As soon as I am out o f contract I switch to a more ethical company.

It was good until they missed an install date, did not call and did not show up. I called them about 30 minutes after they were supposed to show up, 4pm, and after 45 minutes on the phone, the relationship said that they were still coming and would becthere before 9pm. Once again no one called, or did they show up. I gave them to 11am the next day, still no call or no one showed up. Icancelled the service after 4years as a customer.

we have had directtv for years and since we are a long time customer and not a "new" customer all the promotions are solely based on getting new customers, the only way a long time customers gets any special perks is to call in

DirecTV has terrible customer service. I was told I would not be charged to have a tech make a service call if the equipment was the problem. The receiver [almost 12 years old] was not working properly. The tech replaced it but I was charged the $99 fee. I made multiple calls to customer service and wrote letters to the management. I got nowhere and after a month I cancelled my account. They sent me instructions for returning the equipment and a box arrived in the mail. I returned everything promptly and then I got a bill with a non-returned equipment fee! After another 45 minutes on the phone today, I finally got a rep to verify that my equipment was returned on time and I should not be charged...but he could not take it off the bill. My case has been "escalated" and sent to the Finance department!

DO NOT TRUST THIS COMPANY. They are liars, thieves, and will undoubtedly be the subject of ANOTHER multi million dollar lawsuit. Direct TV has repeatedly lied to me regarding closing my account. I was initially told I would need to return my equipment and would be sent a box to do so. After 4 weeks of not receiving a box to send the equipment back in, I called and was informed by a representative by the name of Oscar (I have a confirmation number as well) and I was told no box was sent because we do not need to return anything. This is after hours of waiting on hold and being transferred from one department to the next since no one could figure out anything. He promised we would not be billed for any equipment because they did not want it. We received a bill one month later for the equipment. Go figure! Called went through the entire process again and we were assured that we did not need to return any equipment (I have the confirmation number here as well). This is another several hour long process were I am repeatedly placed on hold, hung up on, or told no managers are available and the representative can not help me only to be eventually given to a manager who assures us that no they do not want the equipment back and they will fix the problem immediately and then give me a confirmation number. But guess what? Another bill one month later. This time we called we were informed, by Thomas,that we did need to return the equipment and there was nothing Direct Tv could do about the fact that their employees (managers and supervisors) had repeatedly lied and coned us by stating we did not need to return the equipment and no fees would be charged. He said we were being billed and it was now being handled by another company and there was nothing he could do. AND to top it all off we now have to PAY to send the equipment to them and all of the fees 3 months after we have canceled service at the end of contracted time.

only giving one star because i have to if i could i would give a negative 10. Went yesterday to Costco signed up as a new member and had to pay a $200 fee not deposit because I just got my own place and when I called them yesterday everything was set to be installed in the next day but then out of the blue I get an email for verification so I call the number and they wanted a whole bunch of information even though I had contacted them the day before and they had not asked for anything. While I on the phone I received extremely rude customer service and she would not listen to anything I was saying so I decided to just cancel my services and get my money back and I went to order Dish tv.

Would be far better if you did not have multiple of duplicate channels and them wanting you to pay for very old movies and TV shows you can pay little next to nothing on Hulu or Netflix or Doing etc. You would pay, in their right mind, for OnDemand old stuff found on the channels offered?

Lots of issues, have gone through 4 remotes so far in 6 months-they wanted to charge me but I went ballistic so they calmed down. BTW the remotes are really poor quality and Chinese. They will not send 2 remotes and use Fedex and we have waited up to 3 days with zero TV. Genie DVR has also been replaced, modem has failed and they did not want to replace it. Internet from AT&T is not much faster than an old dial up telephone connection. We would lose our signal all the time, yet another service call as they failed to put the back brace on the dish and it would wiggle in the wind dropping the signal. They want to charge $90 for each service call, bunch of garbage, but if you take a $9 monthly insurance policy they will waive the fee. Take the policy and then cancel it or even better avoid all of my travails and avoid Directv like terminal cancer. Read your contract well $20 monthly cancellation for early out.