Name: DIRECTV
Rating: 2.8

star star star star star_border

Tammy Brady Gilbert, AZ

Have had DirecTv for twelve years now. Service has been great along with reception and channel options. Without promotions though, the price is a little steep especially with online streaming options available now.

8 years ago

star star star star_border star_border

VALREE SMITH Pleasant Grove, UT

I think the price you pay for the product is outrageous. The first year is reasonable then it goes up astronomically! However, all their competitors do the same thing so I guess they can get away with it I do like their recording and other features.

8 years ago

star star star star star

Haley Evers Lehi, UT

I have directtv and it works really well. You don’t need WiFi and it’s so fast and easy. It makes you want to do stuff on the tv at all times. It’s honestly great!

8 years ago

star star_border star_border star_border star_border

Nancy Wildwood, FL

Turn on TV yesterday to find no picture, no connection. Went through all the steps; reset button, turn TV off, follow directions on screen. Called customer service , went through all steps again....6 times. They state card expired (had for 5 years) Now they have to send a new card to us, will take 2-3 days. This is the biggest football weekend, paid for the Sunday Ticket too. All they can say is sorry for the inconvenience and we will send card out to replace the inactive one. In the meantime you are "sorry out of luck" for any other help. They will not send out a DTV installer to get it going....but they have the nerve to ask if you want to upgrade your equipment and package....really?! Infuriating. Now it will be at least 3 days without TV..... Connection is very iffy at best, keeps freezing or reconnecting when working.

8 years ago

star star star star_border star_border

Joy Henry Pleasant Grove, UT

Direct TV has been in our home for many years. We have switched back and forth some because the price goes up so much after you are a customer for awhile. It would be nice if it was more consistent in price and more affordable and you didn't have to call every year to find a better price. Their customer service reps are usually very helpful.

8 years ago

star star_border star_border star_border star_border

Tualagi Saint George, UT

i took work off early to be home to meet the tech at our scheduled appointment. i waited for an hour and then called DirectTv. they said they don't see that i have an appointment scheduled. i explained to her i did and i have my confirmation info infront of me. she apologized and i got me scheduled, but the Tech couldn't come back out until the next week. this time the tech came a few hours earlier than our scheduled time and i couldn't leave work. i just decided it was too much of a hassle i did NOT want to deal with DirectTv anymore. the second time i called to complain the gentleman did not care that i have to work and can't leave work because they did not keep there scheduled appointment time TWICE!

8 years ago

star star star star star_border

Kristiane R Durfey Pleasant Grove, UT

We are a current user of Direct TV and are pleased with their services. They do hike up their rates occasionally but when we call in remind them we are long time users they drop the price down for us again.

8 years ago

star star star star star_border

jordan cummins Gilbert, AZ

Had them forever, and have them now. Good channels and like the packages and deals they offer sometimes. Sometimes it can be hard to cancel some of the packages if i don't want to continue though which can get annoying.

8 years ago

star star star star_border star_border

Hannah Cummins Gilbert, AZ

Direct TV is the best cable service I have used, the recording feature is my favorite part. I do wish they had more packaging options for a more affordable price because there are hundreds of channels we don't need but have to pay for in order to get certain sports channels. Customer Service also needs to step up their game.

8 years ago

star star star_border star_border star_border

Tom Walker Georgetown, KY

In a Sam's store I was at a weak moment, as I did not like my current TV provider so I signed up. I explained what I currently had, TV's, receivers etc and that I wanted that level matched, they said no problem. When they installed the system only half of the receivers were included and the installation was really bad. The crew left wire hanging down in the basement and did not care how they ran the cables. I had to fight with Directv to get my money back and the installer waited a month to come get his dish.

8 years ago

star star star star star

Brayden D. Gilbert, AZ

DirecTV is great! I have it and all of my neighbors have it and it has never let any of us down and we have all enjoyed so many of our favorite TV shows and movies.

8 years ago

star star star star star_border

Rick Froid Park Ridge, IL

Great Picture and selection of channels for the money. Hopefully you don’t have a big storm and lose your show. That’s the only downfall.

4 years ago

star star_border star_border star_border star_border

RLuff Tucson, AZ

They have more channels than you can possibly watch. DO NOT use a debt card on your account. If you fail to pay they will charge for the equipment and term in a one-time charge to your account. It could hit with hundreds of dollars coming out of your bank account at once. They are owned by AT&T and their customer service is just as bad.

4 years ago

star star_border star_border star_border star_border

Terry Foster Arkansas City, KS

Just called to cancel direct tv for my brother because he passed away.The lady on the phone tried to sell me direct tv while on the phone for an hour.If this is how they train their people it sucks. I could tell she was reading off of a script.Will never use this company

4 years ago

star star_border star_border star_border star_border

Rob Grow Richmond, VA

I truly wish I could leave zero Stars I've never been so disappointed I might as well go on over to Hulu or Netflix save myself some money and actually have something to watch the movie is on here 30 years old and all the good TV shows are on paid channels.

4 years ago

star star star star star_border

Ashley Nicole Jacksonville, FL

This cable service has been reliable for over ten years for me. I'm able to access my recorded shows from almost any location with wifi.

4 years ago

star star_border star_border star_border star_border

Brian Salter San Antonio, TX

I have been trying to get a technician to my house for 4 days now and I have to wait to more now to get repair service. I am fed up with direct tv. I am counseling my service I have had enough of att crap. I even swapped my phones over from Verizon. I am truly disappointed with these people

5 years ago

star star star star star

Cheyenne Stewart Knoxville, TN

Directv is the best TV satellite service. I highly recommend. Their customer service is excellent.

5 years ago

star star star star star_border

CoasterRider Show Low, AZ

I have been a customer of Directv for many years and have found them to have reliable service and great customer service.

5 years ago

star star_border star_border star_border star_border

Kim Hutchinson, KS

Rep promised me $50 off monthly for being a loyal customer. Got my bill. No $50 off. Called and was told the rep had lied to me. There were no promos going on. Was told several times that agent lied to me. Will be switching carriers. Liars! Liars! Liars!

5 years ago

star star star_border star_border star_border

Barry Taylor Las Vegas, NV

Directv is the most dysfunctional company to do business with! Instead of improving they get worse month by month, especially their "Phone Technical Support" and their Customer Service.

5 years ago

star star star star star_border

Alex Danielson Riverton, UT

Directv is great because you can get all the channels you need plus lots of options for recording, even though I never used that option much!

6 years ago

star star_border star_border star_border star_border

Edward Young Midland, GA

Their customer service wait time and ability to resolve my simple request to handle my physical move was so negative, I terminated their service after being a customer for over 15 years paying on average $240/month for their tv services.

6 years ago

star star_border star_border star_border star_border

Brittany Fuller Girard, PA

This company stole from me. They charged my card for over 500 dollars without my permission. The last bill I got from them was around 100 dollars. This is horrible that a big company like this stole from me. Especially in my time of need when our country is in a depression and not working full time. This is illegal.

6 years ago

star star_border star_border star_border star_border

KHALED A ELSAYED Maumee, OH

After an hour and a half of phone conversation with multiple representatives/ bullies, I was informed that paying for a month in advance (even I do not have service) is in their policy and no one can change that and I have to pay. STAY AWAY FROM NOT SO DIRECTV.

6 years ago

star star_border star_border star_border star_border

Toni Tucson, AZ

They do not prorate you for when you want to discontinue services. They stole from me. They make it ridiculously difficult to cancel services, had me on the phone an hour and a half only to connect me with a super rude manager who could do nothing to help. I've been customer for over 15 years and this is how they treat me.

6 years ago

star star_border star_border star_border star_border

christina Canal Fulton, OH

crappy customer service and awful plans! I was given False information when signing up for Direct TV and called IMMEDIATELY to cancel and was promised NO FEES.... Well not to my surprise.... Misled again! Will also be cancelling my cell service over this!

6 years ago

star star_border star_border star_border star_border

Linda Anderson Forest, MS

You right about price hikes not only did they charge me 38.00 after promotion period they just charge me another 38.00 called about it said they didn't charge me enough the first time they made a mistake can't wait until this 12month is up worse decision ever getting Direct Tv

7 years ago

star star_border star_border star_border star_border

Doug Oliver Oviedo, FL

IN the beginning of the 2 year agreement is a 161.56 first bill the last bill on the twenty 24 mth agreement as 194.76 after the agreement if i continue to stay we are billed at 263.44 . So after 2 years they prefer you to go elsewhere for service. That is clear in our case. Major disappointment.

7 years ago

star star_border star_border star_border star_border

Susan Ames, IA

I will never do business with them again. Inept and hard to understand customer service. Disconnection was a nightmare. They didn't get it right the first time, I had to make multiple lengthy calls and their final billing ate up a refund they told me to expect. I feel cheated.

7 years ago

star star_border star_border star_border star_border

yyzsfo Greenbrae, CA

I switched from Comcast to DIRECTV when cable seemed too expensive and simultaneously switched to AT&T internet. Both services were deficient, and the coordination between DIRECTV & AT&T billing was terrible. I ended up canceling both and being hassled & charged for cancellation fees. Will never deal with either again.

7 years ago

star star_border star_border star_border star_border

Cindi Boise, ID

Since AT&T has bought them they no longer pro rate your added or removed services. Their quality of satellite signal gas decreased with choppy reception from tome to time. Their menu is hard to read with crappy font and customer service is horrible and prices have been raised!

7 years ago

star star_border star_border star_border star_border

mike Roaring Spring, PA

after a few years with direct tv i am switching back to my cable tv,in heavy rain you get no service,in the winter you have to go outside to take the snow off the dish for it to work and the last straw they just dropped CBS and my local station

7 years ago

star star_border star_border star_border star_border

Chris Fayetteville, AR

Ordered as a new customer. Horrible customer service from the beginning. No 4k recievers available. Tried to switch us to ATT uverse instead. 1.5 hr wait time on phone to change an appointment. They signed me up for a program I told them I did not want. What a night mare. 0 stars.

7 years ago

star star_border star_border star_border star_border

Kristina Aurora, CO

Horrible, we have been with direct tv for 5 years, we decided to cancel our service, when cancels they allowed me to cancel on may 14th even though in middle of billing cycle so I am being charged 174.00 for 7 days of service, which was never told of being charged.

7 years ago

star star_border star_border star_border star_border

Aaron Baldwin Las Vegas, NV

Customer service and cable service is the worst. Never coming back. Customer service never helps just makes things worse. Don’t make the same mistake. I think it got worse when Att took over. Paid for a sports channel and they block it out when the team I want to watch comes on. Who does that? Waste of money!!!

7 years ago

star star_border star_border star_border star_border

JR Harlingen, TX

Absolutely terrible service. Always has problems. Loses sound about every 2 minutes. Seems to repeat the dialogue of show. Freezes a lot. Goes to black screen. Very annoying. Apparently quality is not all what they strive for. It's all about quantity, not quality. Unfortunately.

7 years ago

star star_border star_border star_border star_border

jamie drake Whittier, CA

Horrible service and to wait 3 HRS on the phone to try and get to the correct person is outrageous!! I have genie's in 8 rooms and continue to have problems where NONE of the work and it takes 3 days to get a GD tech out! Each time its a different excuse , update software issue, glitch in system etc. Since AT & T have merged it's even worse!

7 years ago

star star_border star_border star_border star_border

melissa salas Granbury, TX

Never got what i was told with promotion (53/month service +300 visa card) my bill was always much higher. Customer service was not helpful most times. I had to call 7 out of 12 months to fix my bill to what the promotion said I was suppose to have. Very stressful so i canceled early and still got billed a high final bill. Very disappointed.

7 years ago

star star_border star_border star_border star_border

Betsey Queen Creek, AZ

After 25 years we are looking for new provider. Prices keep going up and customer service and product quality keeps declining. We called because or $92 bill jumped to $142. We were told just for basic de would be paying $82. Time to look elsewhere.

7 years ago

star star_border star_border star_border star_border

Jonathan Lopez Murrieta, CA

Terrible their technician that was contracted out didn’t even attempt to try them they rewrite my subscription and say I have to pay 199.99 when the day before I didn’t have to pay nothing worst experience never again will I sign up with direct tv waste of my time

8 years ago

star star star star star_border

Rick Eddy Raceland, LA

I love the product & the services (mainly, that I rarely need any service help). My only real complaint is that they are a bit pricey.

8 years ago

star star star star star_border

Fairly satisfied customer Lady Lake, FL

Good selection-wordage on screen difficult to read; navigating through various functions tedious Chatline "helpers" BAD!

8 years ago

star star_border star_border star_border star_border

Philip Smith Hendersonville, TN

I was a great customer for 2 years and was never late. At the end of 2 years they raised my rates by more than 50%. When I called them after 75 minutes on the phone they only offered $20 less than the $53 increase. I told them to cut off my service. I WILL NEVER BE BACK

8 years ago

star star star star star

Marybunny

Great service. Quality HD pictures. Supreme variety of movie, sports or news channels. Great customer service.

8 years ago

star star star star star_border

Brian McNamara Gilbert, AZ

I like that when you call in, you can speak to someone quickly. I also like that I don't have to be a new customer to get current promotions.

8 years ago

star star star star star

Judy Long Keene, TX

Best for the money. Great customer service. Never a problem. Only great programs and great customer service.

8 years ago

star star_border star_border star_border star_border

Eric Takayama Perris, CA

Sales tactics. They called and said they were giving movie channels free for two weeks because I was a valued customer and hung up. A couple of weeks later, my bill went up. I never even asked or had the opportunity to decline the movie channels, they just called and said they were giving them to me.

8 years ago

star star star star star

Marie Winston, OR

I can record more than two programs at the same time and they are very responsive in resolving problems

8 years ago

star star star star star_border

Carole Rothberg Las Vegas, NV

Remote problems. They are always cooperative when I call. So I rate equipment as average but customer service as excellent.

8 years ago