Name: MobileHelp
Rating: 4.6

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Verified Customer

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Nancy Lyons Leawood, KS

My daughter was the reason I got it. I haven't had to use it, but it's in my bedroom. I really only wear it at night. It's a convenient thing to have and I've had no problems with it.

8 years ago

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Verified Customer

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Archie Jackson Nashville, TN

I just needed to get something that was really good, so I went with MobileHelp. I haven't had to use it yet, but they have been excellent with me. It's a real comfort to have it.

8 years ago

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Verified Customer

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Anonymous Lanham, MD

I was convinced by some other guys. The couple of times I've called them, someone has answered my questions promptly. I haven't had to use it, but the button is comfortable. I have no concerns about it.

8 years ago

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Verified Customer

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Lennie Forkas Gardnerville, NV

I heard about it on TV so I decided to get it. I don't really use it around the house, just when I go out to go on walks and stuff like that. Customer support has been really helpful. Overall they're a good company.

8 years ago

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Verified Customer

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Michael Downs Greenville, SC

I just like that they can monitor where you are if you need help. I wear it when I go to church and I feel a lot safer with it. Though, I don't use is as much. Still, the pin and the watch are good.

8 years ago

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Verified Customer

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Gloria Dietrich San Diego, CA

They offered all the tools I need when I'm by myself. I haven't had to use it yet, but I have no concerns about the service or devices. As long as the price doesn't go up, it's all good.

8 years ago

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Verified Customer

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Virginia Spahn Eaton, CO

I liked the fact that I could go anywhere on my own with the mobile device. I really haven't had to use it, but I've set it off a couple of times. When that happens they've been there and done their job.

8 years ago

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Verified Customer

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Alberta Labere Denver, CO

I picked it because it could go to so many different places with you. I always use it when I walk my two dogs up to the school, which is about a mile away. I know I can depend on it rather than having to carry my cellphone all the time. I haven't had a bad experience with it.

8 years ago

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Verified Customer

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Marsha Ratoff Los Angeles, CA

I was with a different company that, well, I couldn't use the device at night because I needed to leave it charging. I would get up once or twice during the night and to go from my bed to the bathroom I just had no protection. Mind you, those were the times when I was groggy, tired, and most likely to fall down, so I decided to switch to something that would protect me even then. My problem now is that the button goes off in the middle of the night when I'm sleeping. It's because the pendant is around my neck, so when I turn over it goes off. That happened a lot and, you know, they were actually slow at responding to those calls. I didn't spend so much money for it to be that way. I don't like it.

8 years ago

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Verified Customer

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Lois Heather Clarksburg, MO

I just read their ad and decided to get it. I haven't had to use it, but the button seems very easy to use and to set up. I've called them a couple of times and they've been very nice.

8 years ago

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Verified Customer

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Charles Humes Argos, IN

I saw their advertisements and decided to get it. I'm glad I got it. About a month ago I had to use it when I had the flu and pneumonia. It worked fine for me, I got help really quick.

8 years ago

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Verified Customer

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Robert Dobosz

I picked it since it's a good product and it's easy to take it with you. I called once because thought I was about to fall, but I was alright in the end. I think that they're very good.

8 years ago

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Verified Customer

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Bobby Taylor Winchester, TN

I haven't had to use it, but the device is great. I know it works, inside and outside. It's just very dependable. The price I pay for it is worth it and they're just a good company overall.

8 years ago

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Verified Customer

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FlorenceBarrett

When I test my unit it always works, but I have not had a need to actually use it yet for an emergency. Any time I've talked to Customer Service, the reps are great, very helpful and friendly.

8 years ago

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Verified Customer

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Robert Culp Mount Hope, WV

I got it since it had GPS on it. I keep it above my bed at night and wear it during the day. Customer support is good, they're there when you need them and sometimes even when you don't need them.

8 years ago

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Verified Customer

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Agnes Bushey

They came out and talked to me about the service. They were the nicest ones, so I decided to sign up. They are very helpful, nice, and sweet people. They call every once in a while to know how I'm doing and everything. They're very good. Because of my situation, I don't have to pay for anything, it's great.

8 years ago

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Verified Customer

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Doreen Turner Eagle Point, OR

I saw it advertised somewhere and decided to get it. I haven't had to use it yet, but when it goes off accidentally they're right on it. The problem is that it goes off too much.

8 years ago

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Verified Customer

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Ralph Dale Tacoma, WA

It's the best thing that I've gotten. The device is excellent, it works really well. It's also more comfortable than any other bracelet that I've had. It's not stiff like all the others.

8 years ago

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Verified Customer

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Patricia Carroll Zephyrhills, FL

I got it since it was cheaper. When I fell in the bathroom the thing automatically kicked in and called the paramedics for me. They were excellent and stayed on the line with me to make sure I was ok. It was excellent.

8 years ago

Reply from MobileHelp

Patricia, Thank you for sharing your story. It can be frightening when one falls and we are glad that we were able to get you the assistance that you needed. Thank you for being apart of the MobileHelp family. Kind Regards, MobileHelp

Feb. 7th, 2018

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Verified Customer

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S.B.

I got it for someone else because it's the type of thing she can take with her at all times. It's a way for her to contact us if she needs help. So far she doesn't like the strap of the device that she wars around the wrist.

8 years ago

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Verified Customer

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Anonymous Newark, DE

It was my husband's decision to get it. I usually take it with me to the market when I do my shopping. I think it's something that older people who are not in good health do need. It's a good protection.

8 years ago

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Verified Customer

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Ruby Wilson Geneva, AL

I just saw and Ad on TV for it and decided to get it since it's affordable. I haven't had to use it yet, but I've accidentally pressed the button one time. They responded very quickly to that.

8 years ago

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Verified Customer

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Robin Murray Aurora, IN

A friend suggested it to me, so I got it. I haven't had to use it, but I've accidentally set off the device. When that happens they have been right there and ready to help me out. I'm pleased with the choices they give you for what to wear, I've enjoyed wearing the watch the most.

8 years ago

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Verified Customer

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Robert Huelsman Fort Myers, FL

I got it because of dementia and it seemed to be the kind of thing we could have in our house to get help. All we have to do is hit that button and they will know we have an emergency. Just the other night, at around six o'clock, the person that uses it went down the steps and set off the button or something. They called me and I just told them that everything was ok. That's typically what happens. Right now I'm trying to fix it just so that we won't have so many false alarms, but I haven't had any luck with that. The price is a little high for us right now.

8 years ago

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Verified Customer

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Janet Ladner Walnut Creek, CA

They had some good advertising that caught my eye, so I gave it a try. I haven't had to use it, thank god, but it seems to be ok and I haven't had any problems with it. I don't like the necklace though. It has an ugly string that goes around your neck. That and I think the band on the bracelet should not be white, it should be a different color.

8 years ago

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Verified Customer

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Leone Bailey Fullerton, CA

After seeing the commercial and talking to a nice lady from their customer support, I decided to sign up. Their people are nice to me and the button seems to work well too. I haven't had to use it though.

8 years ago

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Verified Customer

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Lucille D.

I haven't been a mobile help customer for very long. In that time I have found that the customer service center is extremely helpful in getting my unit set up and answering any questions that I may have had after receiving it.

8 years ago

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Verified Customer

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J.C. Green River, WY

I had problems falling and since they had a fall detector I decided to get it. Customer support seems to be really good at what they do. I haven't had to use it, but one time my great granddaughter was over here. When they were around the part that hangs around my neck was set off. They called me and they were very courteous about it all.

8 years ago

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Verified Customer

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Elizabeth Blackistone District Heights, MD

I got it because of all the things it covered, you know. It can be used outside and away from your home but also inside of it. I think it's ok, though I haven't had to use it.

8 years ago

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Verified Customer

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Sylvia Bryson Port Hadlock, WA

I got it for mom mom since it was something she could take with her. Customer support went through and made sure that we understood everything. They were very nice. She hasn't had to use it yet.

8 years ago

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Verified Customer

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Oma Anderson Altavista, VA

I heard it was a better system and I saw it advertised. I'm very happy with them. So far its the best; I really think it's the best system. So far I haven't had to use it, but I am very pleased with it.

8 years ago

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Verified Customer

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Delores Redd Lynchburg, VA

I can use it without having to have a land line phone. I wear my bracelet, but I haven't had to use it yet. I've got a lot of good feedback from other people that had the unit.

8 years ago

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Verified Customer

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Wilma Brown Novelty, OH

I like the customer service that I got; they answered all of my questions and were very patient and helpful. I bought it for my grandmother and she uses it. She says it's comfortable. I got her two lanyards. I wish I would've gotten her one of those wristwatch types, too, though that's not any fault of the devices.

8 years ago

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Verified Customer

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Mary Lesch West Chester, PA

My son recommended it, he said his mother in law had one. She said it was very good, so I got one too, because I have problems with my balance and I fall easily. Whenever I fall, I need help getting up. It's a long wait for them to come when I tell them what's wrong. Even though they keep saying that the operator will answer shortly, they don't answer shortly. It takes a long long time before they answer the phone call. Others seem to be better than this one, but I'm not changing it again. It's the third one I've had, and I'm not satisfied, so I don't know, I wouldn't recommend it.

8 years ago

Reply from MobileHelp

Dear Mary,

It was a pleasure speaking to you today. We are happy to hear that the system it working great and that we were able to resolve your issue. Thank you for being a valued part of the MobileHelp family! Kind Regards, MobileHelp

Feb. 5th, 2018

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Verified Customer

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Louis Mccormick Fayetteville, NC

I got it because I needed it. I mean, I'm here by myself so I needed something to get help if I fell. I wear it around my neck all day. It's just a necessary item for a handicapped person like me.

8 years ago

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Verified Customer

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Edgar Boyer Richland, WA

I picked it because I could use it wherever I wanted to. So far I haven't had to use it, but I carry the mobile device with me wherever I go. I haven't had to contact customer support for anything other than my periodic test of the system. It's there if I need it though.

8 years ago

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Verified Customer

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Ruth Templeton-Kropf Lakehead, CA

We got it because it let us have a mobile unit that could go with us when we traveled. We haven't had to use it yet, but we wear it everyday. The only unsatisfactory thing is that the unit sets off the alarm thinking that she has fallen or tripped. We put it up a month ago and she hasn't fallen, but it goes off if she rolls in the bed or if she's doing any normal movement. Last night that actually happened twice. It's irritating and frustrating. They are constantly calling us when the alarm goes off. The fall button on the necklace piece is over sensitive.

8 years ago

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Verified Customer

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Judi Whitson Knoxville, TN

The service was recommended by a family member that had it so I got it for my mother. The couple of times that I had to call customer service they were very responsive. The device is convenient.

8 years ago

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Verified Customer

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Larry Dean Chillicothe, OH

I decided to go with Mobile Help because it works both in the home and away from home. I've never had to use it yet. Customer support and the device itself are there when you need them.

8 years ago

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Verified Customer

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Verna Ackerman Buda, TX

I got it for someone else and it has been good for us so far. Customer support is very receptive and quick to respond. I'm really satisfied with their service. The button is simple to operate and overall it's of good value.

8 years ago

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Verified Customer

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Lynn Spahr Vernal, UT

I had called for all life alert pamphlet but I saw a Mobile Help commercial on TV and thought that it sounds good. I haven't had to use it, and set it off a couple of times accidentally. It goes off pretty easily, my cat sitting on me turned it off. I wish it was waterproof in the shower.

8 years ago

Reply from MobileHelp

Lynn,

Our help buttons are waterproof. You can wear them in the shower, pool, rain, etc.. Please let us know if we can assist you further. Thank you for being a valued part of the MobileHelp family!

Kind Regards, MobileHelp Customer Service

Jan. 26th, 2018

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Verified Customer

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Michael Manion

The price was what convinced me, they had the cheapest service. I've only used it once just to make sure that it worked. They responded immediately. I've had no complaints about their customer service or anything.

8 years ago

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Dolores Vega El Paso, TX

We chose Mobile Help based on research we have done online. It's for my mom: she just uses it around the house. She was at home alone for a month or so and then she never did use it. We really didn't deal with customer service, just to see how to set it up. That's about all we did. They never really went out and worked with it. It would seem to be a good device and a great deal.

8 years ago

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Mila Cameron Austin, TX

The fall notification and the cost were the two things that convinced me to get it. I haven't had to use it yet, but it has gone off several times by itself. It's a bit faulty in that sense. Customer support has been very responsive and courteous when they respond though.

8 years ago

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Verified Customer

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Jessie Coleman Greenville, AL

I was looking for something like this so I got it. I haven't had to use the service yet, but I like the device and the different features that it has. I'd definitely recommend it.

8 years ago

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Verified Customer

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Joan Charleston, IL

I travel a lot and I have to work when I'm away from home, so I decided this would be a good thing to get. Any questions that I've had so far have been answered, though so far I haven't had to use it.

8 years ago

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Verified Customer

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Darrell Larson Mayville, ND

Customer support is good, whenever I call to do set up or to ask a question they give me good answers. The equipment works really well, we've had no problems with it either. It's all good value.

8 years ago

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Allen Terry Lake Oswego, OR

I saw the ad and I went ahead and looked more information. Since everything looked good I went ahead and got it. The fall button went off on its own three different times in the first couple of weeks that I had it. Customer service has been good so far, though I hope I'll never need them.

8 years ago

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Verified Customer

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Jimmy Gill DeRidder, LA

I had seen it on TV and figured out it was what I needed. I haven't had to use it yet, but customer support followed through with me after I got it and asked me if I needed anything else.

8 years ago

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Dwayne Winright Dwight, KS

I used to have a medical alert system that I trusted, I had it for a long time. When something did happen, when I needed it, the thing just didn't work. I was having a stroke and I pushed the button but this crazy thing didn't work. I had to use the landline to get a hold of somebody, I could've died because of that. That's why I switched. MobileHelp has really good communication and when I talk to them I can understand them clearly. The device works well away from the house and the yard. Though I'm still not 100% sure of the system to be honest.

8 years ago