Name: MobileHelp
Rating: 4.6

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Verified Customer

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Ray Harrisburg, NC

They've been very courteous, very helpful with setting up everything. Their representatives have been able to help me if I had any problems. So far, I think it's been a perfect service.

9 years ago

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Verified Customer

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Patricia Rockledge, FL

The device is too big, but overall, my experience has been positive. I think it would be nice if they incorporate an app that would go with the device. That way, you can check in when you wake up, and if you don't they can send the police to do a wellness check.

9 years ago

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Verified Customer

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Linda Bakersfield, CA

I've had a good experience with their service so far. The representatives were informative, and gave me all the answers I needed to make a decision. My wife has dropped her device a couple of times, and They're immediately calling and checking on her, so it's made me feel good.

9 years ago

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Verified Customer

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Patsy Denison, TX

Everything seems adequate. I had a good experience with their customer service, and although I've only set it off accidentally, I haven't really used it. It makes me feel safer when I'm alone.

9 years ago

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Verified Customer

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Marietta Milwaukee, WI

I think every disabled person who's going to spend time alone should have this service. It makes me feel like I'm not alone, and their customer service has always been courteous. They've always offer good information.

9 years ago

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Verified Customer

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Kathleen Simi Valley, CA

The Mobile Help representative was very helpful, and he recommended the best device for me, and I was happy with what we worked out. I haven't used it long enough to be able to give a lot of feedback, but their customer service people were great.

9 years ago

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Verified Customer

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Arnold Weiss Port St Lucie, FL

I was surprised with how quickly the portable device that I was carrying in my pocket run out of charge. Besides that, They've usually answered pretty promptly, within a few seconds. The representatives are always knowledgeable and able to answer any questions I may have.

9 years ago

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Verified Customer

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Anonymous Petaluma, CA

The only feedback I can give is that I really love that it works off the cellphone signal, and not a phone line. My mother hasn't used it, but it's given all of us a peace of mind.

9 years ago

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Verified Customer

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Muriel Forest City, NC

Their customer service agents have been most helpful. I actually purchased 2 devices, but returned one, and they helped me get it back. It feels nice to know that the device is there to help if something happens.

9 years ago

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Verified Customer

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Kenneth Carmichael, CA

Their representatives are very professional, so that's a very positive experience. They've handled any situation in a good way, and I just have nothing but good things to say about them.

9 years ago

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Verified Customer

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Gerrick Port St Lucie, FL

Customer service is always very helpful, and they immediately try to answer your questions or concerns. I think my experience with them has been great, even though I haven't had an emergency call yet. Their response time is very short, and that's what I'm looking for.

9 years ago

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Verified Customer

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Marilyn Boise, ID

I think it's a very good service. I spoke to one of their representatives, and she was not overbearing or anything like that. She was very helpful, and overall, it was a very nice experience. I'm 79 and still have a part time job, so I just have the watch with me at all times.

9 years ago

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Verified Customer

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Barbara Granbury, TX

I haven't had to use it yet, but I carry the devices with me at all times, especially the GPS. It seems to be a good system, and their agents helped me check it. It's just been a very positive experience so far.

9 years ago

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Verified Customer

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Leon and Patricia Chandler, AZ

It's a very good system, and the lady I spoke to was very nice. The only thing I would suggest would be to have the whole system in one device only, instead of having to carry 2 of them.

9 years ago

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Verified Customer

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Opal Strange Broken Arrow, OK

Alfonso is the guy I spoke to when I purchased it, and he was really great! Such a nice and informative person. One thing I don't like is that the pendant is too long. I had to get a little key ring and make it shorter. Nobody is perfect, but They've done a pretty good job.

9 years ago

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Verified Customer

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Elizabeth&George Clinton, MO

We've only done the monthly checks so far, and the representatives that answer are really nice. One of my friends has it as well, and he set off the alarm, and they came online right away to make sure everything was okay. I think it's a wonderful thing, and it's affordable.

9 years ago

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Verified Customer

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Betty Gurnee, IL

I chose Mobile Help because the device allows me to go outside and still be able to get help if something happens. Actually, shortly after I received it, I fell and was not able to get up. They had someone come over right away and help me get up. It's given me a better sense of confidence and security.

9 years ago

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Verified Customer

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Gloria Greenville, SC

My mother is alone most of the time, so it makes me feel more secure that she has it. The people We've spoken to have been very helpful, and thankfully, she hasn't had to use it.

9 years ago

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Verified Customer

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Bernard Bernstein Banner Elk, NC

I've used it to test how accurate the GPS is, and the representatives I've spoken to have been very good. They came with more help than I expected. The only suggestion I'll make is that they should explain a little more the devices.

9 years ago

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Verified Customer

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Betty Lake Grove, NY

I feel more comfortable because my mother wears the bracelet all day, and she actually used it last week. Their customer service was very helpful, and overall, it's been a very positive experience.

9 years ago

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Verified Customer

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Dorothy Bloomfield Hills, MI

I had calls from other companies, but I preferred Mobile Help's representatives. They were very informative, and offered a great experience. I feel comfortable and safe having the necklace with me all day.

9 years ago

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Verified Customer

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Susan Nashville, TN

They've been very helpful and have always responded quickly. Everything is just very professional and efficient. I feel comfortable knowing that my mother can call for help now.

9 years ago

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Verified Customer

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Ita Englewood, CO

There are many problems with the Mobile Help service. 1. The fall button activates even when there is no movement whatsoever. For example, my mother was sitting with me at the dining room table and didn't even move, and the button activated. She is constantly being awoken in the middle of the night by a phone call because the button activated. 2. The mobile device cannot identify where she is. She has stopped taking the mobile device because, on at least 2-3 occasions, the button activated when it shouldn't have and the device couldn't locate her. On one occasion, when Mobile Help couldn't contact anyone, they sent the fire department to her home, not to where she was, and they would have knocked down her door if a neighbor hadn't intervened. On at least three occasions when the mobile device activated, I spoke to Mobile Help and they had her location as somewhere where she had been earlier in the week. 3. On a couple of occasions when she did fall, the fall button did not activate. 4. You have already sent a new mobile device and a new help button, so I don't think you can improve your service. We feel we are paying extra for a fall button and a mobile device, neither of which is functioning properly. 5. The one positive about Mobile Help is that your customer service and help staff is very friendly and helpful, but they cannot correct the problems with the system. 6. I welcome an e-mail or a phone call to discuss these issues. You can contact me initially at the e-mail that the survey was addressed to. Thank you for the opportunity to comment.

9 years ago

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Verified Customer

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Peter Tucson, AZ

I fell in my garage and the fall detector worked exactly as advertised. The EMT came no more than 10 minutes afterwards. I am wearing the pendent from the time I get up and go to bed at night.

9 years ago

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Verified Customer

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Veronica Chicago, IL

Respectful and kind manner, helpful with questions and information. We have not had the need to summon help as yet, but are confident about the process, because it has been explained so well.

9 years ago

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Verified Customer

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Martha Louisville, CO

I've not had an emergency but have tested my device and talked to the operator at that time. They are always careful and polite. I wish the mobile locator and button were the same so I wouldn't have to wear one and carry the other. Maybe the techies could work on that.

9 years ago

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Verified Customer

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Joyce Lenexa, KS

Use for over five years, saved my lifestyle (mobility issues from post polio) and three times rescued me from falls . Peace of mind knowing help can be reached outside my home as well as at home 24/7.

9 years ago

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Verified Customer

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Bill Saint Petersburg, FL

the fall monitor & belt monitor gives me back up when I'm alone. I have been lucky. I have fallen 4 times & have not had to use it. I had this same system when my wife was very sick & I go to work an know she was protected if something happened @ could not cll me.

9 years ago

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Verified Customer

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Patricia Saint Charles, IL

We are still fairly new, but my mother has had to call for help a few times and MobileHelp has definitely followed through on getting her assistance. They also have alerted me while I'm at work to let me know her status which is great.

9 years ago

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Verified Customer

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Patricia Riverside, CA

Most helpful and friendly group of employees I've come across. They're patient and curtious every time I needed them. Helped me understand how to use my equipment. I highly recommend Mobile Help to all my friends

9 years ago

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Verified Customer

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Lorraine Saint Louis, MO

They have been very responsive when the "button" has been pushed, usually by accident. The representatives have been very kind, considerate and understanding while talking to mom. When needed, the response has been very prompt.

9 years ago

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Verified Customer

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Marilyn Ocala, FL

On a recent phone call I dealt with a lady and a gentleman and they could not have been more kind, understanding, and helpful. It makes me feel good about my Mobile Help decision.

9 years ago

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Verified Customer

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Aileen Kissimmee, FL

Are phone calls are answered very quickly with no delay by knowledgeable, caring personnel who are very dedicated to their customers and the products and services they provide to them.

9 years ago

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Verified Customer

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Casilda New York City, NY

Because of there accommodation with the Spanish Language, understanding when my mom presses the button by mistake no one makes her feel like she did something wrong and for that I am greatful

9 years ago

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Verified Customer

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Richard&Lavon Grand Forks, ND

The monthly 'check-in' system gives us a sense of confidence that in an emergency, help will be available. We have not yet needed it but are very glad we have it. R.L. Pendleton, Rapid City

9 years ago

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Verified Customer

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Larry Renda Gilbert, AZ

The service seems to be top rate, but I'm a bit concerned about the fall pendant, because it seems to be overly sensitive. Besides that, we're pleased with it. We got what we expected.

9 years ago

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Verified Customer

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Beverly Tannheimer Orange, CA

MobileHelp has been excellent! It's been a pleasant experience, from speaking to the sales team, to setting up the system, which was very easy. I don't put a whole lot of thoughts about it, which is great.

9 years ago

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Verified Customer

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Birdie Woods Madison, AL

Nobody's at home but me, so I purchased the MobileHelp system with the wristband and the necklace. The sales team was fine, and so far, they've offered a very positive experience.

9 years ago

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Verified Customer

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Karyl Zandt Cottage Grove, OR

I'm a 72-year-old person that lives alone, so I thought this would be a good idea. It's a very good service, and the equipment was very easy to set up. Although I haven't had to use it, I feel much safer with it.

9 years ago

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Verified Customer

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Brenda Cowdrey Barnstead, NH

Their representatives were all very nice to me, and good at what they do. I had a little trouble with setting up the system, but I called them, and they helped me out right away. Overall, it's a great service!

9 years ago

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Verified Customer

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Patty Macino Wilmington, NC

Everything with MobileHelp has been very satisfactory. The equipment is very good, and the system was very easy to install. Plus, they've been very professional when I've called with any questions.

9 years ago

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Verified Customer

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Martha Palmo Las Vegas, NV

My niece lived with me, and she's very happy that I tend to protect myself with a service like this. Personally, I'm very happy with the system, and I will continue to have it.

9 years ago

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Verified Customer

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Sarah Horton Loganville, GA

The system I purchased was the fall detector one, and so far, it's been great. I haven't had to use it yet, but I'm very satisfied with their service and equipment. It's been a very positive experience.

9 years ago

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Verified Customer

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Phylis Berg San Diego, CA

I think their representatives did a great job, I'm highly satisfied with that, and the system is overall fantastic! It's a little sensitive, especially because it goes off when my mom is laying down, but I prefer that, than not enough sensitivity.

9 years ago

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Verified Customer

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Richard Rockafellow Philip, SD

We needed to have something that we could use when we were traveling. We saw Mobile Alert on TV, and since we got it, it's been very, very useful, and it is has come through when we needed it. It has been very easy to use. The sales team and the overall service have both been very good.

9 years ago

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Verified Customer

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Linda Sorrells Hickory Grove, SC

I'm very satisfied with Mobile Help. The service has been good, and the equipment has worked just fine. I didn't really purchase it for any specific reason, just for protection.

9 years ago

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Verified Customer

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Shawna Corbett Touchet, WA

My overall experience with them has been pleasant. I like that I have the ability to call for help at the call of a button. Plus, their sales team was excellent, and the equipment isn't hard to use.

9 years ago

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Verified Customer

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Linda Stewart Sterling Heights, MI

I got a pamphlet in the mail, and I just ignored it, but then I started having periods of falling, so my husband suggested that maybe I should have something like Mobile Help. My biggest irritation is that I sometimes forget to charge the battery that has to be with me all the time. Besides that, their sales team was fantastic. Plus, to install it, I just opened the box and read the instructions.

9 years ago

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Verified Customer

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Walter Van Daele Franklin, OH

The system was simple to set up, and I've been very satisfied with the service. My only inconvenience is that they're open until noon on Saturdays. If you have to make a change between Saturday afternoon or Monday morning, there's nobody to help you.

9 years ago

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Verified Customer

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Betty and Neil Taylor Auburndale, FL

I have a blood clot and a pacemaker, so I decided Mobile Help was a good option, after falling. The equipment is good, and so was the sales team. They're just there if I need them!

9 years ago