Name: MobileHelp
Rating: 4.6

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Verified Customer

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Sarah Townsend

Mobile Help is very expensive. I use it everyday, because I've had a stroke, and I always wear it so that I can shower on my own and live in my house by myself. The customer service person who sold it to me was very informative, but I was disappointed in the directions that came with it. The watch device just goes on my wrist, so it's easy, but the large device is confusing.

8 years ago

Reply from MobileHelp

Dear Sarah,

Thank you for your review. We are sorry to hear that you are confused about part of the systems and that the directions were not clear. We created a ticket for Technical Support to reach out to you, to clear up any confusion that you may have. You can also reach Technical Support at anytime by dialing 877-827-6207, Option 1. We look forward to speaking to you. Thank you for being a valued part of the MobileHelp family!
Sincerely, MobileHelp

Mar. 30th, 2018

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Verified Customer

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Walt And Lu Hunt

Mobile Help provided the right services that I needed, including being waterproof, at a reasonable cost. I haven't had to use it yet, but I did test it and it worked properly. Somebody called me within a minute.

8 years ago

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Americo Dimanno

We saw some advertising about it, including in the AARP magazine. All of the sales staff were good. The fellow we spoke with is a nice guy, and the customer service person that calls for the emergency contact numbers was also good. The system works. it hasn't been used for an emergency yet, but we know it works since they had us test it.

8 years ago

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Verified Customer

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Annette Riley Grand Prairie, TX

I use it everyday really, because I fall and I have seizures. When I first got it, I accidentally pushed the button, and that alerted the people quickly. That was really good.

8 years ago

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Verified Customer

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Sharon Larkins Pittsburg, CA

I was just looking at the commercials and it seemed like the right thing for me, and for the other people I've since recommended it to. I use it everyday. It's accurate and fast; when it goes off they call immediately.

8 years ago

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Verified Customer

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Mary Yocom Muscatine, IA

I saw the ad on TV, and the very next day after I got it in the mail I fell and broke my right arm, and I had to use it because of that. Everything was excellent, I'm very happy with it. It is an excellent value.

8 years ago

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Verified Customer

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Anonymous Fairview Heights, IL

My sister has dementia, and I like the fact that she didn't have to have a phone. Thanks to Mobile Help, she's doing much better by going out; better than being stuck in the house.

8 years ago

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Verified Customer

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Janet Wilson

I got it after I saw some of their advertisements. They seem interested in the care of other people. Their people are very understanding, and explain what the customer needs to know.

8 years ago

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Verified Customer

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Anonymous Wellington, CO

Mobile Help met all my needs for an alert device. I've not had to use it, but I do take my mobile charger with me when I go out. It is very sensitive, and I got a good response when I called with a question.

8 years ago

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Verified Customer

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Tammy Mccoy High Point, NC

Mobile Help was cheaper, faster for getting help, and better quality. I would recommend it. The customer service staff are very responsible and helpful, and so is the equipment.

8 years ago

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Verified Customer

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Sheri Ribbke Hopkinsville, KY

This was the right one for me because I could take it with me. The first time I used it I was at a hotel out of town, and they were right there on the spot. I push the button and they answer'it's pretty clear-cut.

8 years ago

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Anonymous Fort Lauderdale, FL

When using your emergency button and mobile help calls the first responder on your list the number they called from comes up unknown. Nowadays very few people will answer unknown numbers I wrote a letter about my concern several years ago I never heard back I also called and spoke with a manager never heard anything.

8 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Mar. 22nd, 2018

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Verified Customer

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Leonard A Atwater, CA

Without them Dad would not be able to stay at home, he uses it to alert neighbors he needs help. He lands on floor and minimally hurt is returned to his desired status. He lives his life the way he wants!

8 years ago

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Verified Customer

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Linda s. Honolulu, HI

Helped me when i was caring for both parents, one paralyzed and the other with dementia. Giving it as a Christmas gift to a dear friend who lives alone and has had prior diabetes emergency where first responders had to get in through the bathroom window.

8 years ago

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Verified Customer

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Susan Reynolds - Daughter Tallahassee, FL

They have great customer service. People actually talk on the phone and take time with me. Mom accidentally tripped the alarm and EMS and neighbors were there and luckily found her in the back yard gardening and surprised.

8 years ago

Reply from MobileHelp

Susan,

Thank you for taking the time to leave a review. We are elated to know that you have had nothing but the best experience with our customer service! Thank you for being a valued part of the MobileHelp family!

Best Regards,

MobileHelp

Mar. 13th, 2018

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Verified Customer

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Sandra Boynton Beach, FL

I got it several years ago but I've never had to use it. Still, when the button gets pressed they respond quickly and are on top of it. The only thing is that it's really expensive.

8 years ago

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Verified Customer

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Judith Bradley Miami, FL

I picked them for my mom because of the services they provided. They are very responsive and answer immediately. They will dispatch emergency services right away, even if you don't need them.

8 years ago

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Verified Customer

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William Schmitt Tallahassee, FL

I got it for my mother since they had GPS. She has had the device for two years and hasn't had to use it. The button works really well and it's very wearable, but when you have Alzheimer's and get older it gets more difficult to use these kinds of things. Because of that I've been thinking of canceling the service but they will not let me out of my contract. I almost wish that they would send me a brand new device so I could turn it back in. Another thing is that, when you lose the product like we did during a flood, customer service just falls apart.

8 years ago

Reply from MobileHelp

William,

Thank you for your review. It was a pleasure to speak to you today and we are happy we were able to resolve your issue. We apologize for any confusion with your account and appreciate you being a customer for 7.5 years. If you have any additional questions or concerns, please do not hesitate to contact us at 877-827-6207 or .

Sincerely, MobileHelp

Mar. 7th, 2018

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Anonymous Hollywood, FL

At the time I just decided I wanted to have an alert company. I've had it for 6 years now, though I've never had to use it, I just wear it. They've sent the ambulance out twice already, but they were both false alarms. They're ok, though it's expensive. I understand there are cheaper companies out there but I haven't bothered to check on them.

8 years ago

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Verified Customer

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Scott Barnhouse Hudson, OH

I searched on the internet and looked at the available features before getting this for my mother. Whenever I've needed them I've been able to get through to them. I don't have any complaints about it.

8 years ago

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Verified Customer

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Tina Smith Hamilton, MS

I wear my pendant all the time. They're always there for me and I can use it whenever I need it. I get a fast response from them whenever I call them. They're just doing great.

8 years ago

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Verified Customer

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Deborah Becker Downingtown, PA

We've never actually had to use it yet. Whenever I've had to call them about an issue they've always been very helpful and send out a replacement part if I need it. It's fine I suppose.

8 years ago

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Verified Customer

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Debra Barnard Idaho Falls, ID

We got it because we liked the GPS. That meant that the person that uses it can leave the house with it. The button is not really comfortable. The alarm would go off all the time when he didn't meant to set it off. He's had to superglue the thing on the bracelet so that it would actually stay on.

8 years ago

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Verified Customer

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Jayson Leesville, LA

They were the most convenient service out there so I got it for my mom. She lives out in Texas and wears it everyday. Everything seems to be good, she hasn't had a complain about it.

8 years ago

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Lynne Foltz Des Moines, IA

I researched a lot of the different companies out there to get something for my mother. The biggest thing that helped me decide was the fact that they had the lock box. With that it wouldn't matter if I locked my front door when I left, they would be able to get in and help my mom if she needed them. Overall it's ok.

8 years ago

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Verified Customer

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Mary Lassiter The Bronx, NY

I just chose this because it was the first one I saw. It's helpful when you need it, though I wish they answered a little bit faster when I call to make sure the button is working. The necklace is cheap.

8 years ago

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Richard Elsner Boca Raton, FL

They were the first company we were aware of that offered this kind of service, so we got it. We've been with them for a number of years now and we really haven't had to use it much. My wife wears the pendant around her neck all the time when she's in the house. The service has been there when we've needed it. Overall it has been good.

8 years ago

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Verified Customer

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Earline Watkins Bolivar, TN

I fall a lot and sometimes I even black out. I saw MobileHelp's ad on TV and, since it looked like it had what I needed, I decided to go with it. I haven't had to use it yet, but I'm sure it's going to work.

8 years ago

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Verified Customer

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Rhonda Chehade Manhattan Beach, CA

I picked them since they offered a good mobile solution. I haven't had to use it so far, but they have been very responsive and courteous. The equipment has been easy to install and to use.

8 years ago

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Verified Customer

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Bernice Nemes Palm Harbor, FL

I went through all of the available products and decided that this was the best. It's very easy to use, and I'm well satisfied with it. Every time I call and ask a question they answer me according to my problem.

8 years ago

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Verified Customer

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Gerald And Twyla Syferd Corydon, IA

From the reviews that I read they seemed like a good service so I got it for my parents. Customer service has gone above and beyond for us. They helped us when setting things up and have answered all our questions too.

8 years ago

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Verified Customer

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Sheila Veilleux Hillsboro, OR

I just thought this was the smart thing to do; I live alone. I think it's convenient to use, and hopefully if I ever have to use it, I'll be able to. They've always been kind to me and they explain everything.

8 years ago

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Martha Hinkle Salem, IN

I had fallen once on ice before while living alone, so when I saw it advertised on the AARP I thought to get it. I've only had it for two or three weeks, but I'm satisfied with the service so far. Everything about the equipment is perfect.

8 years ago

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Verified Customer

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Bettie Leonardson Bradenton, FL

I'm completely satisfied with the whole thing. I would recommend them for anyone that goes looking for help like that. 5 stars, I mean you are really excellent, I get the help that I need.

8 years ago

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Dorcas Lanning Joplin, MO

I found it advertised on the AARP magazine and decided to get it. I don't really like the string of the button that goes around my neck, but I do like the service. It's cheaper than others out there. I don't have any complaints about it.

8 years ago

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H Collett Fayetteville, AR

They are consistent and very good. I can use it if I want to go somewhere'to the store, out of state, whatever. I use it when I go out to the doctor. I haven't been able to get my shower necklace apart yet; it's all tangled up. I wish I had another necklace, since I can't even wear it into the shower because of that.

8 years ago

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Verified Customer

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Michael Sheiman Boynton Beach, FL

I went with them since it offered a lot of flexibility and mobility while still being able to notify the company if there's an incident. They also have a quick response. We are satisfied with it.

8 years ago

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Patsy Pratt Park Hills, MO

I heard about them on TV and thought it would be a good one for me. I've used it whenever I can't get my migraine shot. They've been able to help me every time. The service is worth it. It has saved my life.

8 years ago

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Sandra Heinly Temple, PA

I just picked one service for the lady that lives with me. She has had a stroke before and had nobody around to help her, so I wanted her to have a way to call for help when I'm not around. The device is alright.

8 years ago

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Verified Customer

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Philip Wingate Waynesboro, GA

I had a company before that always took a long time to respond to me, so I switched. MobileHelp has always been there when I need them. Their device is good, I like the fall button a lot. I feel more secure having it.

8 years ago

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Verified Customer

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Mary Bjorn Scottsdale, AZ

I wear it around my neck and when I go out with my little scooter I take a mobile with me. It does everything that anybody needs. I haven't had any problems, so it's working well.

8 years ago

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Martha Boyer Bremen, IN

I haven't had to use the device yet. I did recommend it to a friend, and she also got a little flashlight that she put on her key chain, but I didn't get one. I didn't realize that I have to carry the small device with me all the time in order to to report an incident that I need help for. I'm going to go to out of state soon, and I don't know how I'm going to keep it charged up. I wonder if there's other companies out there whose products don't require you to have to carry another small device with you and keep it plugged in all the time.

8 years ago

Reply from MobileHelp

Dear Martha Boyer,

Thank you for your review. When traveling you just take the charger for the Mobile Device (GPS unit), the same you would for a cell phone. When fully charged it holds a charge for 24 hours, so most customers place it on the charger at night when they are sleeping to always keep it fully charged. The Mobile Device is still fully functional when placed when charging. We also offer a car charger for purchase if you will be doing a lot of traveling while in a car. Please contact customer care at 877-827-6207, if you have any additional questions or concerns. Once again, thank you for taking the time to leave a review and being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Feb. 14th, 2018

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Sharon Pino New York, NY

I just saw them advertised on the AARP and figured I should try it. It's working well so far. Usually I put it on early in the morning when I have a doctor's appointment. I wear it from 8:30 until about 11 and take it off when I return home after that. I'm still getting used to it so sometimes I forget to take the one that you have to carry it on your pocket. Thank god I haven't had to use it yet but it's there in case I need it. If I fall or something is wrong, someone will know and they will notify my emergency contacts about it.

8 years ago

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Anonymous Miami, FL

The price was the deciding factor. The device is comparable to others. Customer support provides expert services. Whenever it accidentally goes off, they respond very quickly.

8 years ago

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Barbara Vandemotter

I had a different medical alert service but MobileHelp was much less expensive than that one. Whenever I've called them they've been very helpful. It has been a positive experience so far.

8 years ago

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Geraldine Krause Oakley, MI

Since it was considered to be the best by AARP I decided to go with it. I haven't had to use it, but I'm sure they will be there if I ever need them. If I have any questions I feel like I can just go to them and ask them.

8 years ago

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Verified Customer

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Annette Johnson Vinemont, AL

I got Mobile Help because I needed it. I haven't had to use it yet, but I've got it if I need it. Customer service is there if I need them. I can get a hold of them wherever I am.

8 years ago

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Verified Customer

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Paul Desrosies

I got it due to my age and problems getting around. I use it every day. When I call to test it they are very good. It's convenient and it follows me around with the GPS. I think it's a good product.

8 years ago

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Rita Tedstone Edgewater, FL

I live alone, so I thought I should get it. I wear the watch every day and, in the evening, I put the necklace on and sleep with it. I haven't had to use it yet, but I think they're good. I would like to know if it's working though, I haven't figured out how to test it.

8 years ago

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Anonymous Evergreen, CO

I went with it since it was the most reasonably priced one and did the same things. I have no issues with it. When I called them they answered every single questions I had. They were just super. I haven't had to use it yet, thank god, but it's a comfort to know that it's there in case I do.

8 years ago