Name: MobileHelp
Rating: 4.6

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Verified Customer

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Marilyn Warner

Even when I accidentally bumped my wrist device, help came even when I didn't need it. However, this is the first and only device I've used, so I have nothing to compare it with. One comment about this website - the print is so light, I can hardly read it.

7 years ago

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Verified Customer

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Floyd S. Johnson Ridgeway, SC

When my momma pressed the bottom a couple of weeks ago Mobile Help didn't notify her Son who is number one on the list. Also, they took 30 minutes to get to momma's house and when I asked them why, I was told, "it was the rescue squads fault not theirs. That sounds like something that a child would do. I would think that Mobile Help would take control of the situation but apparently they didn't do that!

7 years ago

Reply from MobileHelp

Hi Floyd, Thank you for your feedback. We send out your local emergency responders. We immediately dispatch the call to them, but we have no control over how quickly the fire department, police, or ambulance respond in your area. We would be happy to discuss this further with you, please contact Technical Support at 877-827-6207, Option 1. Kind Regards, MobileHelp

May. 14th, 2019

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Verified Customer

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Jo Ann Stover

I have only had Mobile Help for a short time, but when I accidentally dropped my necklace one evening, the response was immediate. The representative was thorough, courteous, and friendly.

7 years ago

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Verified Customer

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Scott

System works as advertised. Several options; several packages. Durable. Great customer service line - so far the people I have talked with know emergency systems (not just sales people).

7 years ago

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Verified Customer

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Suzanne

From the first call to gather information to the last call to send the device back (mom going to assisted living), everyone was very knowledgeable and helpful ,not pushy. Always ready to help.

7 years ago

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Verified Customer

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5

I love that they have real people for you to talk to on the phone. I really don't like the bracelet because the plastic is abrasive on my skin. It works great but seems to be cheaply made.

7 years ago

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Verified Customer

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5 Ponte Vedra, FL

MobileHelp people are very knowledgeable and use language that anyone can understand. I feel very comfortable and safe with my device, especially outside. I am very pleased with the price and the service.

7 years ago

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Verified Customer

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5 Manteca, CA

I love that the device is light weight and you can take it in the shower. It even comes with a lock box to let help get in my house. I am a new customer, but I have received great customer service so far.

7 years ago

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Verified Customer

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5 Philadelphia, PA

Any question I have had has been answered by their customer service. I love that I can take it with me anywhere. I think it is a great product for anyone who is at the risk of falling.

7 years ago

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Verified Customer

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Mary

Twice my button went off accidentally and they were right on the ball getting in touch with me to find out if I fell and all that. The only thing I really keep with me is the little mobile unit and the wrist fall button.

7 years ago

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Ruby Detroit, MI

MobileHelp takes care of the customer. I have misplaced an item and they replaced it without charging me. I was really grateful that they helped me. I tested the device and it worked perfectly.

7 years ago

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Verified Customer

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V Uniontown, OH

The customer service explained things and the representative was very helpful. She wore it to bed one night and accidentally hit it and at one o'clock in the morning we had the fire department knocking on our doors.

7 years ago

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Verified Customer

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Mary Roseville, MI

They've always been great with me. The button is really tricky. My mom was asleep a couple of times at night and rolled over on it and it went off. I tested it a few times and they were quick and responded really good.

7 years ago

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Verified Customer

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Anonymous Cincinnati, OH

When I first got it I thought that the alarm had gone off and it turned out it was my smoke alarm and so I was getting upset about it but the people on the other end got me through it and they took care of resetting it.

7 years ago

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Verified Customer

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Mark Akron, OH

Any questions that I have had, they have been answered quickly, courteously, and professionally. It's easy to wear and easy to use. I had to use it once and the response was immediate and the caller was very courteous.

7 years ago

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Verified Customer

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Ronald Bloomington, IN

Every time I called they always act like they really want to help. In the beginning, the chain was falling off so I shortened it. It has been set off a few times and it's a five second response.

7 years ago

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Verified Customer

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Anonymous

I have no complaints. They are available when you need them and I found the second person I talked with very knowledgeable and helpful. The device is much too big and the Ishtar are ugly but I can see it at night.

7 years ago

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Verified Customer

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Mary

MobileHelp answers all my questions with all I the information I need. I have tested it and the only problem I have is the I am allergic to the bracelet. It is a very good apparatus for anyone that needs extra help.

7 years ago

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Verified Customer

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Barbara

One time I was changing my clothes and I dropped it in the floor and they called within two minutes. It was very fast. I like the fact that someone is there and I like the magnetic closure.

7 years ago

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Verified Customer

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Vicky

The only thing I didn't like was the neck cable is too short, it needs to be a little longer. Other than that everybody seems to be really friendly and they exactly what they said they were going to do.

7 years ago

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Verified Customer

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Mildred

It's been tested a couple of times and I know it works. I feel more secure with it. It is mobile and I can carry it with me. The people are nice to me and give me the information.

7 years ago

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Verified Customer

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Anonymous Linville Falls, NC

I like everything they gave me to make sure I am safe and sound. Everything worked out fine when I tested it. It is a little more expensive than what I had had but it is a good one.

7 years ago

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Verified Customer

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Anonymous Tulsa, OK

Since I put it in the first time, I have not taken the wristband off. It doesn't bother me at night. I am happy with the added security, it takes some of the worry off my mind.

7 years ago

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Verified Customer

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Roger And Sonia Walla Walla, WA

Very satisfied with the product. It is sensitive and I am glad for it because it is working properly. All the questions I've had were answered very timely and I got the information I need.

7 years ago

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Verified Customer

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Chuck Kensington, MD

Product delivery was as promised, customer service was courteous and helpful in answering all questions, and when emergency service was needed they arrived in a reasonable amount of time.

7 years ago

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Verified Customer

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Robyn

So far everything is great! The fall detection devise seems to be a little sensitive, but maybe that's ok. I love that I can take the mobile devise anywhere. Even 300 miles away to our other home.

7 years ago

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Verified Customer

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Anonymous

It is very simple to set up and it works like a charm. I am very pleased with is. It is very convenient, wherever I go I can take it with me. It is hard for to remember to take it but I am getting better little by little.

7 years ago

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Verified Customer

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Wayne & Patti

Works just like they said it would. The first couple of nights the fall necklace would go off but it is easy to report that I'm safe. They are very attentive, friendly, and prompt, so I really like it.

7 years ago

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Verified Customer

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Mary

Feel a lot more secure in my home. When you hit, they are there right away to get me help. Every time I call with a question, they're readily available to explain and have patience with me.

7 years ago

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Verified Customer

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Donna

It beeps sometimes when it shouldn't when I guess I have hit against something, it has gone off a couple of times when it wasn't necessary. I haven't had any problems except that. They have been helpful every time I have talked to them.

7 years ago

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Verified Customer

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Robert And Jo Ann

I could never leave the apartment without my husband and now I don't have to worry because they are there to keep track of home and I know there is something there is something, god forbid, were to happen.

7 years ago

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Verified Customer

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Bill

One moment I am talking with the customer service rep, the next moment I am being helped up by paramedics. They were very responsive. The plastic on the wristband irritates me a lot.

7 years ago

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Verified Customer

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Carla La Crosse, WI

The customer service representatives were very polite and helpful. MobileHelp is less expensive than other medical alert systems. I originally ordered the fall detection necklace, but sent it back.

7 years ago

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Verified Customer

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Sheryl Denver, CO

Customer service is easy to deal with, and the equipment is easy to set up. It works like its supposed to. MobileHelp sent the police to my house when the alarm went off to make sure that I was fine.

7 years ago

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Verified Customer

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Cheryl Fountain Valley, CA

I really like the fall detect button. It is pretty sensitive and tends to go off a lot. MobileHelp is much better than other companies that I have used. I like everything about it.

7 years ago

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Verified Customer

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Julia Montpelier, OH

I have no questions about how to handle the unit that i have with MobileHelp. All I have to do is read the information I have and I've got everything I need right at my finger tips.

7 years ago

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Verified Customer

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Ruby And Laughton Mechanicsville, VA

Had a good response witht MobileHelp when I needed to be in touch. I wish the device range was further so I could walk around the neighborhood without having to take the mobile device with me.

7 years ago

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Verified Customer

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Maria Las Vegas, NV

I like that I can have a device that I can wear during the day and take with me anywhere. After I purchased the device, I tested it and a representative contacted me right away. It is affordable.

7 years ago

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Verified Customer

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Edward

It is worth everything I am paying. I made a mistake and activated it once and they were right there and wanted to make sure I was alright. They were wonderful and do a great job.

7 years ago

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Verified Customer

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Lona Carlisle, PA

Accidentally moved wrong and it kind of felt like a fall and I thought that it was really great that I got a quick call to help me. It was sweet. If I have a friend that needs it I would happily recommend MobileHelp to them.

7 years ago

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Verified Customer

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Anonymous Brooks, GA

I like that is is 24/7. I have bumped it a few times and they have responded right away. When I tell them it was just an accident or that I tested it they're very nice. I think it is a bit more pricey than it says on TV.

7 years ago

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Verified Customer

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Betty Hamlet, NC

I love it. I don't have to worry about it, all I have to do is mash the button and then somebody with come to see about me. If I need help, they would be right there wherever I go.

7 years ago

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Verified Customer

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Pamela Flat Rock, NC

Great company. They talked me through everything that I needed to know so I could understand it. When I inadvertently set it off, they were very helpful. It gives me and my family peace of mind.

7 years ago

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Verified Customer

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Roland Evansville, WI

I dislike the false alarms. I've accidentally tripped the alarm several times. Customer support is always quick to answer any questions I've had. I wish I had signed up for a month instead of a year so that I could make changes on the equipment I need.

7 years ago

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Verified Customer

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Gail Mechanicsville, VA

If you push the button, it takes long for anybody to ever come online. I fell in the shower last Thursday and I pushed the button and the device is in the den so I could not hear it go off or the person talking so they called my husband. I wish the machine was all over my house.

7 years ago

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Verified Customer

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Ingrid Surprise, AZ

Their responsiveness is superb. I really like that you can wear it in the shower and that I have two options of either the wristband or the necklace. My necklace has gone off several times without me pressing it and that is my only technical problem.

7 years ago

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Verified Customer

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Ashley

The agents I have talked with were super knowledgeable, not only that but they went of their way to explain how and what the best things were to get my mom. I do wish the watch itself had GPS and navigation.

7 years ago

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Verified Customer

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Margaret

The pendant is going off all the time but I guess that is alright - they've always been there when I needed them. They said they would give a two hundred dollar rebate but I only got ninety dollars back.

7 years ago

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Verified Customer

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Kathryn

It is for my mother and it is worth every penny just knowing that if she ever needs it, she has it. we haven't had any problems with it except she forgets to charge it sometimes.

7 years ago

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Verified Customer

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Charles Pompano Beach, FL

I have tested it two or three times and the response time was quick and they were courteous; it was very much to my satisfaction. Also I like that it can be used away from home.

7 years ago