Name: MobileHelp
Rating: 4.6

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Verified Customer

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Debra Texas City, TX

The person in customer service was very good at asking questions. They have been very helpful. I was thinking of discontinuing the service and they were very good at doing some changes.

6 years ago

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Verified Customer

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Anonymous Saint Petersburg, FL

So far I’ve been satisfied with mobile help. The thing I like best is the watch. I think it is the easiest to wear. I can’t wear the necklace around my neck because I have a heart monitor and I find it annoying and I don’t always have a pocket to put it in so that can be a nuisance. I am happy they seem to call back quickly.

6 years ago

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Verified Customer

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Lizzie Lorain, OH

I’m satisfied. They explained everything so I could understand. I’ve bumped my wristband a couple of times and they’ve called me right away and I let them know I was okay.

6 years ago

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Verified Customer

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Dawn Bangor, ME

Everyone was really helpful with any questions or accidental calls we’ve had. I like the fact that is mobile and can go anywhere with you no matter where. We’ve tested it every month. It is nice to have peace of mind.

6 years ago

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Verified Customer

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Michael Hayti, MO

I fell the other day, pushed the button, and within three minutes there was someone here to help me. It was so fast, I don’t know how they got here but they did. It was so quick and easy to use.

6 years ago

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Verified Customer

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Anonymous Herndon, KS

Our Mom has fallen 3 times recently. We believe the fall detection portion of the button did not function for any of the falls. Although our Mother was able to press the button. The operators were professional and acted quickly. She was able to receive assistance timely and did not have to lay on the floor for an extended time frame.

6 years ago Edited September 14, 2021

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Verified Customer

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Anonymous Dublin, OH

Response was immediate and on target and helpful. It is very sensitive but I have been able to turn it off. The people I’ve talked to at mobilehelp have given helpful hints are various things and I appreciate that.

6 years ago

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Verified Customer

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Anonymous Winterville, GA

They notify about taking my medications, which is something I like. I got it because I had a fall before. I don’t remember anything about it but that is the reason I went ahead and got a mobile device.

6 years ago

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Verified Customer

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J Council Bluffs, IA

I like that it has a fall feature and a wrist button. I used once when I tripped in the yard and I didn’t reset it and by the time I got in the house, the ambulance was already here.

6 years ago

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Verified Customer

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Judy Fort Lauderdale, FL

Several times I have pushed the button doing something and they’ve contacted me right away. It has been fine the couple of times I’ve tested it. I am very satisfied, it is excellent.

6 years ago

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Verified Customer

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Anonymous Lees Summit, MO

We tested it to make sure it works. They helped me activate it. We liked that it was a covered service and the equipment we got at a better price rate than the other company we looked at.

6 years ago

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Verified Customer

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Patty Champaign, IL

Fortunately I’ve only had one time when I had the EMT respond during the day. It is very sensitive and I have had some false alarms and the person on the phone is kind and says it is alright and I appreciate that.

6 years ago

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Verified Customer

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Frances Rochester, MN

It is very sensitive, they call right away when the button goes off and I appreciate that. I like that it is convenient. I have the necklace and the bracelet and I change them off. I wear them everyday. It is very well made.

6 years ago

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Betty Brighton, MI

I’ve had mobile help about a month and I haven’t had any difficulty with it yet. I like it fine. It has gone off accidentally a time or two and they always call and handle it.

6 years ago

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Lynn Chesterton, IN

They’ve been very helpful for my mom. They replaced the string that holds her pendant for free and every time she has set it off accidentally, they were very friendly and helpful.

6 years ago

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Verified Customer

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Catherine Pittsburgh, PA

Customer service has been very good. I needed to change my pendant to a wristband and they did it immediately for me and sent it right out. I was very appreciative of that. The device works fine for me.

6 years ago

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Anonymous Asheville, NC

I like everything about it except that it sometimes signals when I don’t signal, It has had happened a couple of times but that has been over a year so I overall very pleased with the service. I feel much safer with it.

6 years ago

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Verified Customer

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R Selinsgrove, PA

The wrist band is a bit bulkier than I thought it was but I don’t have any complaints. I used it to call an ambulance to go to the hospital last week at three o’clock in the morning.

6 years ago

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Anonymous Checotah, OK

I’ve accidentally hit the button several times and had to call them but they were quick to answer and settle it, they give good service every time I need them, so I am completely satisfied. It is kind of expensive though.

6 years ago

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Verified Customer

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Rowena Springboro, OH

You have been very quick to respond to any issues I have. The only thing I don't like is that it's so trigger happy. I have set it off three times by mistake. Other than that, no complaints

6 years ago

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Verified Customer

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Anonymous Theodore, AL

It's handy. All I got to do is put it around my neck when I get up in the morning and I'm good to go. I've used it accidentally and they were very quick to answer. Now I know if I really need it, they're there.

6 years ago

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Verified Customer

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Doug Port Saint Lucie, FL

Every time I called, they answered the phone and answered all my questions. That's an unusual even these days. The device installed easily and did the test the way I expected it so I was pretty happy with the device.

6 years ago

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Barbara Livingston, NJ

I've tested it several times and I've always gotten immediate response that I was testing and it worked out very well. It's almost a little too sensitive. It goes off very easily if I bump into something. I've gotten very good customer service help from them.

6 years ago

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Anonymous Collinston, LA

It's in the accessory that we purchased for her. Now I can't remember what it does but she has to take it with her along with the pendant that she wears and the watch that's on her arm and she has to remember to take it all with her all the time.

6 years ago

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Verified Customer

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James South Pittsburg, TN

I tested it to see if it was actually working. A representative came on and they were very kind and willing to help had there been an emergency. It's an excellent device. You're really compasisonate.

6 years ago

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Verified Customer

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Donald Williamsburg, VA

I tested it when I first set it up and it was tested just fine and was very easy to test. The only negative I have is I have it in my bedroom and it's very bright so I cover it at night time.

6 years ago

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Verified Customer

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Laura Huntington Station, NY

They were responsive to any questions I had very quickly. The few times I've called to order and then to check up on me, other people were very helpful and polite and speedily resolved any questions I had.

6 years ago

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Verified Customer

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Cheryl Cornelius, NC

I tested it when we put it in and then my brother had an incident one night and he pushed it by accident and they were really good. They came out and checked on him and everything was fine.

6 years ago

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Verified Customer

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Joyce Riverview, FL

It's reallly slow in responding. I bumped it by accident and it takes a really long time before they actually answer. Close to a minute, which concerns me if it was a real emergency if I'm on the floor until they finally even answer the thing. I got the device two days before my daughter wanted me to move out from Massachusetts to Florida. I called and asked them to put my first month on hold til I relocated to Florida. They said no problem, but they didn't do it. So I called back when I got bills again. The point was they said sure we can hold it until you relocate and they did not do it.

6 years ago

Reply from MobileHelp

Hi Joyce,

Thank you for your feedback. We apologize for any misunderstanding that occurred. Billing continues as long as you have the equipment, there is no suspension of service. We would be happy to look into the response time for you, please contact Technical Support at 877-827-6207, Option 1. We appreciate your business and look forward to speaking to you soon!

Jun. 11th, 2020

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Anonymous Loveland, CO

I accidentally set it off when I was trying to test it. They called back immediately. At that time I wasn't quite sure what to do, I didn't realize that I had to go to either the mobile or main device for them to hear me. Just wish that I didn't have to have two devices with me.

6 years ago

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Verified Customer

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Roberta Allegan, MI

Seems very, very high quality. They were very good when my great granddaughter pushed the button. She's only three years old so she didn’'t understand quite that it was for Grandma and they were very understanding.

6 years ago

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Verified Customer

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Wendy New Windsor, NY

I had to use it when I had fallen in my apartment was home alone and they were ablel to call and get help to come get me up off the ground. I like everything. They are there when you need them. They answer any questions.

6 years ago

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Verified Customer

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Carol Sterling, MI

I only had one call for the set up and everything was nice and very helpful. My mother set it off by accident and it was a very quick response.I'm just very happy and I think it was a good price.

6 years ago

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Verified Customer

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Shirley Pittsford, NY

They are very spot on, right there to help you and they are excellent. We just started using it and it's very convenient for my mom. We tested it when we first got it and the people were very nice and helpful there.

6 years ago

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Anonymous Augusta, GA

I like the professionalism. I like the repsonse time. I liked the notification system where two other people are notified if my mother has an incident or problem. We don't like that if she accidentally hits the necklace then she precesses the button twice and gets a message that says it's been cancelled, but the emergency people are sent anyway. It's difficult to make changes in the system. I have attempted to change a cell phone number for my mother and all the offices were closed.

6 years ago

Reply from MobileHelp

Hello,

We would love to speak to you regarding your help button, please contact Technical Support at 877-827-6207, Option 1. As for updating your phone number, if Customer Care is closed, you can login online to our online portal and update your phone number. We appreciate your business and look forward to speaking to you.

Jun. 11th, 2020

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Verified Customer

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Anonymous Nyack, NY

The people with MobileHelp are very accessible and patient. I tested it when we set up the whole system and it worked pretty well. They were extremely patient and helpful answering questions and setting up the system.

6 years ago

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Verified Customer

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Lillie Buffalo, NY

They're very helpful. Very courteous of all the questions I had and my son had, they answered perfectly. I have no complaints. I accidentally hit the button and was called immediately.

6 years ago

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Verified Customer

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Barbara Indianapolis, IN

In the evening, I was mopping out some water and hit my arm and the alarm went off. I didn't realize that until the phone rang and they called to see if I was okay and I told them yes I was okay. They answer quickly.

6 years ago

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Verified Customer

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Anonymous Mokena, IL

When I have hit the button accidentally, the response has been very fast and very good. I don't like carrying two different instruments and I'm just wondering why they can't be combined.

6 years ago

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Verified Customer

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Ann Highlands, TX

The guy I bought it from was very good and explained everything. I have accidntally called two times and the people were very kind about it. I think the fall thing is too sensitive.

6 years ago

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Verified Customer

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Don Colville, WA

So far it works every time. The equipment came quick, we set up a test. They were very accommodating in allowing me a couple of tests and it was fine. The people have just been very professional, nice, and understanding.

6 years ago

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Verified Customer

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Carol-Ann Southbridge, MA

I used thewhole medical device. It is so sensitive that I can just press by and it sets it off. I used the device and it was fabulous. Whover I spoke to was quite knoweldgeable and very helpful.

6 years ago

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Verified Customer

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Dona Gainesville, TX

I accidentally pushed the button. Before I could figure out how to call it back, somebody came on and walked me through it. They always have time to answer my questions where I can understand them.

6 years ago

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Verified Customer

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David Lakeside-Marblehead, OH

I have the wristband which I use and and it's really convenient on my belt. I've accidentally set things off a couple of times and they responded very quickly and so I'm happy.

6 years ago

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Anonymous Virginia Beach, VA

They've been responsive. I found it difficult a couple of times when I've set it off and sometimes they call on the main unit and sometimes they speak at all the units so that's a little confusing sometimes.

6 years ago

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Maryjane Norwalk, CT

You have to call them and they were very helpful and gave me accurate information. I'm not completely satisfied with the full alarm because it seems to go off a little easily.

6 years ago

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Verified Customer

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Brenda O Brien, FL

I like how fast the response you guys got, it's excellent. It works perfect. My mother has had to use it a couple of times and dthe response was excellent. They responded instantly and got an amblulance out there.

6 years ago

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Verified Customer

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Joe Apalachin, NY

Worked like it said it would. EMS personnel arrived at the house when the previous steps did not resolve the alert. Luckily it was a false alarm due to the pendant be jostled around. Thank you!!

6 years ago

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Terrance Winters

I haven't had the opportunity to actually try their system. I rated them according to my expectations after dealing with their sales staff. They were polite, respectful and professional which leads me to believe in their product. I anticipate a favorable outcome when the time comes.

6 years ago

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Laurel Hirsch

I've had no emergencies but 3 false alerts. But I'm ok with that. When a person comes on my alert system to check on me they are always extremely nice. I've only had the system for a little over a month.

6 years ago