Name: MobileHelp
Rating: 4.6

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Verified Customer

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Sandra Brost

Price is nominal for the peace of mind. Knowing my MIL will get help if needed! Customer service rocked! They were so helpful, walking us thru all the details and helping her understand the specifics! Would highly recommend!

6 years ago

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Verified Customer

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John Garvey

Outstanding customer service and consumer-friendly policies. Unfortunately the product turned out not to the the right fit for my parents, but they cheerfully took it back and gave a no-hassle refund during the trial period as promised.

6 years ago

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Verified Customer

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Alice W Kelly, daughter of Daisy Mae Woodworth

Very good service, but my mother has a problem with accidently setting off the alarm. It's not the company's fault; it has been her fault and their response has been excellent, but it was a little scary receiving all of the alerts. We did find out that the system works!

6 years ago

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Verified Customer

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Barbara F

Though I have not had to utilize the service, thank goodness, I found selecting this company easy. The set-up of the devices was very simple because of the clear directions and the help of technical support.

6 years ago

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Verified Customer

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Dave Salins

The alert button is being used by my 97 year old mother who has been experiencing 97 year old issues. In the two months she has been wearing the button, MobileHelp has responded twice to potential falls. Mom was ok. The response time was fast and efficient. She loves the service very much. Thank you.

6 years ago

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Verified Customer

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Kathy

Customer service is outstanding! No monthly charges.Cost is very reasonable and can be cancelled at any time. Excellent customer service. Lots of options to choose from. I bought the the 1 year plan, am very pleased with my purchase.

6 years ago

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Verified Customer

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John Matz

The products are clearly the best on the market at the best price for all the features. It is easy to contact a real person when you have a question or to test the several devices.

6 years ago

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Verified Customer

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Sandra Chaplain Bailey

They came quickly, worked efficiently and prescribed medications needed. It was an excellent and courteous and professional. Really it was a godsend. I am very grateful for Mobile Health Services

6 years ago

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Verified Customer

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Sue Jeweler

Every person I spoke with throughout the process for acquisition of service was upbeat, friendly, extremely helpful and professional. All the equipment came on time and has made me feel totally secure!

6 years ago

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Verified Customer

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Barbara Comer Clarksburg, WV

I have no complaints. We the button has been pressed, someone has answered within seconds. Those who have answered have been very kind and solicities to any need. We are very pleased .

6 years ago

Reply from MobileHelp

Thank you, Barbara!

Mar. 5th, 2020

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Verified Customer

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Richard Tooker

Works as promised! VERY responsive when fall alarm is triggered. it's happened 4 or 5 times and I was talking to a human within 1 minute each time. But the device may be TOO sensitive. None of those calls were the result of an actual fall. Better safe than sorry, though. Definitely not a complaint.

6 years ago

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Verified Customer

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Frances Doel

Delivers exactly as advertised, instruction pamphlets easy to follow to set up device, and customer service excellent if you phone with questions. ustomer service (technical support)

6 years ago

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Verified Customer

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LISA HALAS

Their service is quick, and friendly. The team has been very helpful when any questions arise. I can rest throughout the day knowing my husband has help just moments away when I am at work.

6 years ago

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Verified Customer

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Sally

Although I have not had to use the Emergency alarms, the service I get when I have or think I have a technical issue, is the best. I never feel like I have inconvenienced them. Very nice people to deal with.

6 years ago

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Verified Customer

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S. Czajkowski

Like everything that is included so that I can contact emergency help no matter what the situation, especially the waterproof one that I can wear in the shower, that is my biggest concern.

6 years ago

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Verified Customer

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Mark Wadler

Very Helpful, Very Nice, Very Reliable..... Every other company that I called would only give me a cell phone but wouldn't give me prices Mobile Help gave me prices right away and I ended up ordering it right away.

6 years ago

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Verified Customer

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Kimberly Kramer Imperial, MO

I had to return the system after just a few short weeks. My mother didn't have a chance to use it. She ended up in the hospital, hospice, and then passed away. MobileHelp refunded our money in full. So grateful.

6 years ago

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Verified Customer

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Michele Stone Florissant, MO

Because their setup INSTRUCTIONS were easy to follow. When they were first called they didn't use pressure to go with them. I did set off the bracelet once without knowing I had and they responded immediately

6 years ago

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Verified Customer

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Janene Subic

Because everything runs very smooth. We went to Florida and the change was simple. A few times the fall function went off and they called within minutes. I would say it is well worth the money.

6 years ago

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Verified Customer

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Carol Faries Farmington, MO

Have only had it 2 months but so far it is wonderful. It is for my mom. She is 88 and lives alone. I feel she is much safer with this system. It is like having a person at home with her at all times

6 years ago

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Verified Customer

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Rosella Kasper Walnut Shade, MO

The representative that I worked with to set up my order was professional, knowledgeable, friendly and very caring. I felt like I was talking to my own grandson. I trusted him.

6 years ago

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Verified Customer

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Bill Batory Twin Falls, ID

They were very helpful in explaining their unit/system when we first in inquired about it. They were very patience in helping us to set-up the unit and walked us through how to use each piece of equipment. The couple of times the alert button was activated by mistake they were very responsive in making sure we were okay.

6 years ago

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Verified Customer

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Randy

Only been with MobileHelp a few months. Initial contact and device setup was very easy. Only issues has been the monthly test of my device. It is semiautomatic, however both times it fails and it tells me to call Cust Serv. That call only takes a moment and then the all is good.

7 years ago

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Verified Customer

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Carole Gibson

Someone is always near me, watching over me. In my younger days I was a 911 operator. I appreciate the calm voice of those I've spoken with and the way my first name is used as if I was a family member.

7 years ago

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Verified Customer

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Nancy Judware

I feel confident having this system in my home & with me. The one time I accidentally hit the button the response was immediate & I was questioned to make sure that it was an accident & that I did not need help.

7 years ago

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Verified Customer

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Arline

I tested it yesterday morning and it was ok. I don't like that is so large I would like a smaller one but I like the fact that if I do need it it is going to be there to help me.

7 years ago

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Verified Customer

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Anonymous Gardendale, AL

I think it is a lot better than life alert. I have already recommended the medical alert device to several people. I like being able to wear the watch. It makes feel good that they are monitoring everything.

7 years ago

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Verified Customer

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Charles Addison, NY

It gives me peace of mind knowing that someone can hear my husband when I am away from home. They explained everything very well and it they stayed on the phone with use when we set it up and went through a lot of things, which was very helpful.

7 years ago

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Verified Customer

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Amber

Price wise, it is very competitive and you get much more compared to some other life alert things. I have had some difficulty with the fall feature, I've fallen three times and it never went off so I talked to customer support and I had my pendant replaced. I feel safer wearing it because I am prone to falls.

7 years ago

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Verified Customer

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Anonymous Broken Arrow, OK

The device is very good and I am totally satisfied with mobile help but I don't wear it because I don't like that when I bend over it would go off. I think my family got it for me too soon.

7 years ago

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Verified Customer

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Frances Savannah, GA

I like it because I have started having severe headaches and swelling all the time. I received it right away and set it up and it wasn't ten minutes later that they called me and were very helpful.

7 years ago

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Verified Customer

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Jean Soper

I accidently set off the mobile help button and within in a short help had arrived and my family had been notified. Needless to say I am more careful now in handling the equipment but was grateful for the quick response.

7 years ago

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Verified Customer

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Rose

Haven't needed help yet (and hope I don't have to!) but the neck button was pressed accidentally and Medical Help called me immediately. The GPS fits nicely in my pocketbook when I need to take it with me.

7 years ago

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Verified Customer

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Ruby Doty Irvine, CA

The button is super sensitive, so many needless calls for you to answer, & instead of having the ability for me to answer you on the devise I'm wearing, I have to be close to the main unit. I've accidentally set off the alarm 2-3 times in one day, & once, about a half hour after the first. Isn't there a way for me to communicate directly with a devise I'm wearing?

7 years ago

Reply from MobileHelp

Hi Ruby! If you have a false alarm with your fall detection pendant, you can simply hold down the button in the first 15-20 seconds to cancel the alarm. If you would like more information this, please contact our Technical Support Department at 877-827-6207, Option 1. We look forward to speaking to you! - MobileHelp

Aug. 30th, 2019

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Verified Customer

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Paula Giroux

I accidentally trigerred a couple false alerts that I had fallen when I first got the system. The response time was good, the responders were polite and concerned for my welfare.

7 years ago

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Verified Customer

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Scott

So far it seems like a good product...knock on wood, we haven't had to use it for an emergency yet. Hopefully they are better at answering emergencies, than they are at customer problems. Wait time was ridiculous first time, last time was better.

7 years ago

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Verified Customer

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Anonymous Columbia, MO

I like that I can go a long ways outside of the area and it will tell people where I'm at no matter where I am. I've tested the device and I've also pressed it accidentally and they call back.

7 years ago

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Verified Customer

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Anonymous Sabetha, KS

I don't like that it only goes six hundred feet. I misunderstood when they sold me the stuff. I thought it went everywhere. They were professional. When we got the machine, we went on vacation and my husband was not able to put it together. When I got back, I had a friend that was visiting with me. She put it together but we were not sure it worked because nobody called us.

7 years ago

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Verified Customer

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Richard Philadelphia, PA

I have no complaints other than sometimes the fall detection button goes off too much. When I press my button, I get prompt service so I am happy with that. They are always polite and courteous when I reach out to them.

7 years ago

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Verified Customer

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Cathey Stonewall, LA

Whenever I had to call to get it set up and everything they were just real helpful and really patient with me. When I tested it, it went through loud and clear and I could hear the feedback loud and clear.

7 years ago

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Verified Customer

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Peggy Winter Haven, FL

They are very knowledgeable and it's so easy to use the thing. They're very knowledgeable. I've used them for years and I've never had a problem. I like it because it's small, I like it because it works.

7 years ago

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Verified Customer

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Roger Roseburg, OR

They're very quick to respond. One time it went off on accident and they were right there on the phone and I just let them know that it was a false alarm. It's pretty confusing on how to test it.

7 years ago

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Verified Customer

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Anonymous Gilbert, AZ

So far, it's working good. The only thing I notice is that it's kind of sensitive. Any little thing hits it, it goes off. It just send out an alarm, but I'm learning how to deal with that. The key on the lock box where you put the keys, it doesn't go with every door. I tested it once I had it and it works perfectly.

7 years ago

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Verified Customer

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Rosalind Sussex, NJ

I lost some of the material that they sent with the package and they were very quick to send it back and people were very friendly on the phone. I tested it and followed the directions successfully and that was a good thing.

7 years ago

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Verified Customer

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Valencia Sterlington, LA

They've helped me get another device. We lost the pendant and they were very helpful. They were very generous and very helpful when I talked to them last week. I tested it last week and it went well.

7 years ago

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Verified Customer

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Carol New York, NY

Very easy to use and I trust them. My questions get answered but not always the first time. When I tested MobileHelp it seems that it takes a little longer to respond than I expected but I'm sure that it would still be acceptable.

7 years ago

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Verified Customer

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Wayne Groton, NY

It would be nice if the falling activation was in the watch also. Haven't' had an emergency so far but there was an issue with something when we tested it and they were able to correct it for us.

7 years ago

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Verified Customer

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Robin Greenville, ME

Tested it just yesterday I was a little confused because there was a lot of lights going off. It was twenty minutes before someone called and asked if everything. It was obviously it was a test. I was surprised that it took so long for someone to call. Not happy with the wrist watch style its heavy on my arm and it makes me itch.

7 years ago

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Verified Customer

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Phyllis

The one that goes around the neck is a little long for me. It accidentally went off but they were very nice and we straightened it out in a hurry. It's a little pricey but it's worth it. I trust the company very much hopefully so far they've been very good.

7 years ago

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Verified Customer

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Mary Detroit, MI

I would tell all my friends it would be handy to have. I have 3 different devices, one that I can go outside with. They are very nice and polite. They answered right away when I tested it.

7 years ago