Name: MobileHelp
Rating: 4.6

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Verified Customer

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Dawn

The fall feature works great and the device is easy to use. I don't have any dislikes. Customer service is on top of things. When you call, they answer the question and if they can't, they find somebody that can.

7 years ago

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Verified Customer

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Jacquie

They have responded to any needs I have had. I like the feeling that I don't have to worry about my mother because she has fall protection and it is a little sensitive but that is okay.

7 years ago

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Michele

Their customer service is pretty good but it is hard to get through to them. I like everything except that it is slow. My aunt used it because she was sick and it took somebody several minutes to come on the lien to talk, which doesn't seem lone but it is important in that kind of situation.

7 years ago

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Verified Customer

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Rita Byron Center, MI

The experience I've had with customer service has been great. They've been very helpful and they're quick to respond. The button is too sensitive and gets set off too easily. I like the variety of payment options.

7 years ago

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Verified Customer

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Iris

I have the pendant around my neck and it is very sensitive and I have hit that sucker like three times by mistake and the response has been really really quick. I like their response time. I did test it and it went well.

7 years ago

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Verified Customer

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Eleanor And Joseph C

The people have been very helpful and answered the things we had questions about. We paid over 600 dollasrds for the two of us to have it and we never use it because it sends out false alarms too easy. I was in the shower one day and I did not realize that I had pressed the button and I was shocked to find that my living room was filled with EMT's and I was not dressed, I had just gotten out of the shower. It was very annoying.

7 years ago

Reply from MobileHelp

Eleanor & Joseph,

Thank you for your feedback. We submitted a ticket for Technical Support to reach out to you regarding your Fall Detection Pendants. We look forward to speaking to you.

Best Regards,

MobileHelp

Apr. 22nd, 2019

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Verified Customer

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Melvin

They've always answered my questions quickly and accurately. The pendant could be improved. It tends to report falls when there are no falls and you can't really cancel it and they call the emergency without a lot of button pushing and talking to people.

7 years ago

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Verified Customer

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David

I used it accidentally. It's extremely sensitive and you may set it off when you do not intend to do so. I think it has great potential, but the sensitivity needs to be adjustable.

7 years ago

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Verified Customer

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Mary Charlotte, NC

I touched it once and we got a response right away. It seemed like the phone started ringing even before it stopped beeping. They were very helpful. It's been wonderful with the very little experience that I've had.

7 years ago

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Peggy Akron, OH

The thing goes off more often than it should. It's super sensitive. I haven't had to test it because it had gone off when I was at the other end of the state and they called to make sure I was alright.

7 years ago

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Norman Maize, KS

It goes off and doesn't take that much to activate it. It went off when I bumped it or something and it send a signal and they call me. I've gotten a couple that I didn't get the message and they came to my house. It doesn't hardly take anything to activate it.

7 years ago

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Verified Customer

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Anonymous

They've been nothing but wonderful. It's my mom's device and she loves it and it works perfectly. My mom accidentallyed tripped and it called them and it worked out great beacuse the people are so wonderful to her.

7 years ago

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Verified Customer

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Lisa Colonial Heights, VA

The customer support has always been very helpful. I like that it's available and they notify me immediately if something happens. Sometimes it seems a little bit too sensitive and my mom is setting if off accidentally. We tested it and it works fine.

7 years ago

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Anonymous Deer Park, NY

For the times that we contacted them, they've been very helpful. A time we tested it we pretty much got the response from the call center and everything was okay and it was working properly.

7 years ago

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Verified Customer

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Mary Dallas, TX

I received the device very quickly after I ordered it. I like the device that can track my car if they need to find me. I am satisfied with the comfort it will provide for me.

7 years ago

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Verified Customer

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Betty Moline, IL

Everything is fine so far. My children think it is wonderful and they were glad that I am safe. Everything seems to be working, no problems. It is loud, you could really hear it.

7 years ago

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Verified Customer

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Leonard Ashland, WI

When I test it, they are right on the ball and let me know what is going on. It is great thing to have in case of an emergency, you can push the button and they're there to help you. You're pretty well covered.

7 years ago

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Verified Customer

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Sharyn And Steven

I love the light on the device because I can see things at night without having to turn on all the lights in the house. I have called customer service and I have been very pleased with the answers.

7 years ago

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Verified Customer

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Beverly Bucklin, KS

I love that you can take the device with you outside and still have coverage with you away from home. I had some issues setting it up, but I called and they helped me make sure everything was working.

7 years ago

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Verified Customer

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Valerie Norfolk, VA

They were very patient with me and took their time to make sure I understood everything about the device. They are very professional, helpful, and polite. I like that the device can be used in all 50 states.

7 years ago

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Verified Customer

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Paulette Columbus, GA

I like the fall detection feature because it makes me very comfortable knowing that someone will be there all the time for me. I test the device once a month to make sure it is working correctly.

7 years ago

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Verified Customer

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Kay Laurel, MT

I really like that the mobile thing does not come with something to hang around your neck. They got the stuff here fast and then when my charger didn't work, they sent out a replacement right away.

7 years ago

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Verified Customer

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Anonymous Myrtle Creek, OR

Not happy with the button that goes around my neck, it triggers any kind of movement and I have talked to one of the ladies about it and she said it is very sensitive. Every time I call about anything, they give me the correct information. I do feel more comfortable because prior to me getting it I fell and broke three ribs.

7 years ago

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Verified Customer

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Doyle Youngstown, OH

Their customer service is very polite and informative but sometimes the device is too sensitive and other times it is not sensitive enough. We used it two days ago when my dad fell to the floor and that time it didn't go off like it should, though we did eventually get a hold of somebody to come and get us help.

7 years ago

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Anonymous Indianapolis, IN

I have never had to really use it but the fall detector kept alerting so I finally had to take that off my account and after that it had been fine. When I have had to use customer service they have been helpful. I like everything about the device. I had to get used to is but once I did I have been totally fine.

7 years ago

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Verified Customer

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Sandra Des Moines, IA

I don't dislike anything about the device. I have experience with it and it does work. One time we accidentally pressed the wrong button and we got helped still. They are a good company.

7 years ago

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Verified Customer

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Ed Lubbock, TX

They always respond when I have questions. I like the fall detection, I had an experience where the unit fell and I was able to stop the dispatch but I was happy to see it worked.

7 years ago

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Verified Customer

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Pam

Bought this for my older brother to use after several falls, heart surgery and broken shoulder. Trustworthy , great product and easy to use. Great customer service and very patient with clients and helping them.

7 years ago

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Verified Customer

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B Miller

Technology is advanced. Customer tech explained why I got a call when I was on my knees, inactive while painting, and why I did not get a call when I got up immediately after a fall off a bar stool.

7 years ago

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Verified Customer

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Marge Szmania

I accidentally hit the button when I leaned on it and within a minute, someone came on line to ask what was wrong. I told her that I accidentally hit the button and everything is OK.

7 years ago

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Verified Customer

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Kathryn partin

Call me fast but nothing was wrong it was an accident button pushed on accident but they were still courtesy as so it is courtesy and very very very professional I have no complaints

7 years ago

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Verified Customer

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Kenneth Biss

I was using Phillips Lifeline but I fell a couple of times and the system did not detect the falls soI switched to Mobilehelp. I fell yesterday and the Mobilehelp system detected the fall - it works!

7 years ago

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Verified Customer

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Sigrid Vickery

I have had only positive interactions with MobileHelp. I have not yet used the emergency service, but I have been very satisfied with customer service and the delivery of my equipment.

7 years ago

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Verified Customer

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5 Marion, IL

When I had trouble breathing, I pressed the button and the police and an ambulance were sent to my house immediately. It did take the people 90 seconds to answer the phone, so that was an awfully long time.

7 years ago

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Verified Customer

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5 El Paso, TX

I carry my MobileHelp device everywhere I go. I like there service. I also like that they are cheaper - I paid too much for another one. The other company price kept going up and up so I cancelled it.

7 years ago

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5

I take the mobile device outside wherever I go. When I called customer service, they answered immediately and I got my mobile device within a week and it was very easy to install.

7 years ago

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5 Clarkdale, AZ

The fist device they sent me didn't work so they sent me a replacement and that never arrived. So they sent me another replacement immediately. They were very accommodating about it.

7 years ago

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Verified Customer

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Brenda Wilmington, OH

MobileHelp was very prompt at providing everything that I needed. They gave me a lockbox in case of emergencies. They were good at explaining everything and answering all of my questions.

7 years ago

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Verified Customer

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Keith Deer Park, TX

It had all of the features that I needed, and I didn't have to sign a contract. Every time I had a problem or needed to ask a question, they answered it. The device is pretty small.

7 years ago

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Verified Customer

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Pam Richmond, KY

They offered everything I was looking for after I had a very bad fall and broke both ankles and realized it was something I needed. So far they have been delightful to work with. It is fairly priced.

7 years ago

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Verified Customer

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Patricia Thousand Oaks, CA

I love it and think it is great. Every time I have called them or had any contact with them, they've been wonderful. The people listen and it has been a great experience so far.

7 years ago

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Verified Customer

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Camille Las Vegas, NV

They've answered every time I've called them and they answer my questions clearly, which I appreciate. The device is waterproof and easily accessible and I don't have any problems using it. I think it's good for the money.

7 years ago

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Verified Customer

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Anonymous Sullivan, MO

I wear the necklace thing all night because I am in and out of the house all the time. I have to use it all I have to do it push the button and they always answer whether it is an emergency or not.

7 years ago

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Verified Customer

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Tamara Mckethan Aiken, SC

Any question I have gets answered and they have a swift response when testing the device. They have several devices you can get which are all convenient to carry and discrete.

7 years ago

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Verified Customer

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Annie Tate Morganton, NC

I've only had it a couple weeks but so far, I would say it's a #1 product. The first one they gave me did not work but they exchanged it for another and now everything is fine.

7 years ago

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Wanda Morrison Duncan, OK

My children all feel comfortable knowing that they don't have to worry as they did. Every once in a while, when the necklace is moved it will set the alarm off. But, I am totally satisfied, and the price is really good.

7 years ago

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Anonymous Woodland Hills, CA

I called and asked them to explain, the gentleman tested everything to make sure they were in working condition and they were. Whenever I have a question, they answer it and are courteous and patient about it.

7 years ago

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Verified Customer

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Joan And Charles Raech Sharon Hill, PA

They have made me feel comfortable since before I got the machine. When I got the machine, it was easy to hook up, the instructions are easy to follow. The machine itself is easy to operate and efficient.

7 years ago

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Debbie Toone

It always works well for me and they have everything you would ever need. They're there when I need them and are polite. They immediately provided me with information or other equipment I needed.

7 years ago

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Diane Richmond, VA

You can carry it anywhere, you can use it in another state if you wanted to and it still works. I have it with me at all times. They're available when you need them or need help.

7 years ago