Name: MobileHelp
Rating: 4.6

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Verified Customer

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Rose St. Petersburg, FL

I accidentally set it off once and I was shocked how quick the response was. I pushed the button and it was a matter of what seems like seconds and somebody was calling my house phone to see if everything was okay. The very little dealings I've had with everybody, they've always been very nice and very cooperative.

8 years ago

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Verified Customer

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Donald & Mary Richmond, CA

The pendant gets in the way when cooking and things like that. I'm thinking of returning it because it's not really the best item at this point. But, they have been very supportive and call to check on how we're doing with it.

8 years ago

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Verified Customer

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Linda Salisbury, NC

We test the device once a month and it works fine. It's not uncomfortable, my wife wears the wrist one and we're very happy with it. It's loud enough that we can hear it throughout the house. They answer all the questions I have, they are responsive and kind.

8 years ago

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Verified Customer

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Anonymous Pflugerville, TX

We had a couple of incidences where my husband was taking it off or putting it on and the alarm went off. But, they called right away and they were kind. They gave us the choice of using a necklace or a wristband and no other company offered a wristwatch, my husband likes it.

8 years ago

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Verified Customer

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Anonymous

The device is very sensitive. I have had three to four false alarms already, but customer service was very good at helping me and walking through the steps to shutting off the alarm. He also gave me tips on how to better wear it.

8 years ago

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Verified Customer

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Brandy

It is very easy to either wear the necklace or the bracelet. They are also water-proof so I don't need to worry about getting it wet. When I test the system, customer service calls and wants to know if I need help. They always verify my location.

8 years ago

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Verified Customer

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Thomas And Katy

Customer service is very quick in their response when you set the alarm off. They're very courteous, they're professional and they ask you. "Do you need help? What kind of help do you need? Do you need medical? Do you need police?"

8 years ago

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Verified Customer

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Barbara Cincinnati, OH

I wear the neck piece all the time. I've had two incidents with the neck piece. It fell and hit the floor and I've had a call immediately and the second time it fell I knew to pay attention to it. It was 12 o'clock at night and I heard banging on my door. It was the fire department and police department and they responded with incredible speed. They got here in a minute.

8 years ago

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Verified Customer

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Francine Loganville, GA

Whatever you do with the device on your neck, they will call to make sure you're alright and I really like that. They check on you and make sure that everything is okay. I don't have any problems. I like them, they're very friendly.

8 years ago

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Verified Customer

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James O Birmingham, AL

I couldn't get out of bed so I pushed the button and they talked to me and I told them what was going on with them and they sent the fire department in advance and they unclocked the lock box and got the key to come into the house and that was a good investment. I was glad I made the investment. They answer no matter what. They are very prompt.

8 years ago

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Verified Customer

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Peggy Albuquerque, NM

Shortly after I had gotten it, it was late at night and it was plugged in and there were 8 men from the fire department and ambulance and maybe the police. I'm not sure how they got a call, I wasn't sure why they were there. If they would leave a message to notify me, I would have known what was going on.

8 years ago

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Verified Customer

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Mary Sparks, NV

I have it with me twenty four seven. I rolled over in bed one night and it went off and they called me right away and I was fine so everything was taken care of. I'm very happy with them. I like the prices so I'm very pleased. They've always been really good to me.

8 years ago

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Verified Customer

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Gloria

I liked the fact that it was a step above the normal systems because it doesn't hook directly into the telephone lines. It seems very easy for an elderly person to accidentally activate the system, but they have been responsive and personable. They seem to care about what they're doing.

8 years ago

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Verified Customer

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Joy

I get all my questions answered and they are professional and friendly. When I'm done testing it, it has worked each time and that gives me peace of mind knowing that if I push the button it will work. I think the price is really good at $25 a month.

8 years ago

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Verified Customer

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Marilyn Aurora, IN

I had a little problem where I heard a man talking from the other room and I thought someone had come into my house. I guess my machine had called them and so they had me do a test on it and then sent me a new one to be on the safe side. I got it in like two days, it didn't take long at all.

8 years ago

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Verified Customer

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Anonymous Whigham, GA

I needed something that didn't use a landline because I don't have one and that's what led me to MobileHelp. When I called to get it, they were more than nice and helpful with everything. I haven't had any problems with it and I feel very secure.

8 years ago

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Verified Customer

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Marjorie Saint Joseph, MI

I've had to call them 3 times and every single time they were helpful and nice. The only problem we've had is my husband's bracelet has fallen off because the sliding pads are a little too big for the bracelet. But, other than that everything has been great. I wish it was less expensive, but the peace of mind is worth it to us.

8 years ago

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Verified Customer

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Mary Cottage Grove, OR

At first they just sent me the main unit, later they sent me the mobile unit that you can use to take with you. They were really good at explaining the difference between the base and mobile units, and they were good about getting the trade in quickly.

8 years ago

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Verified Customer

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Anonymous DeWitt, MI

I have fallen twice without my husband being home to help and I've been very grateful to this. There have been at least 3 times where I have accidentally pushed the button and they came on immediately. I wear the wrist band and it's excellent, I can even use it in the shower. I like that I can go somewhere outside the house and still have help.

8 years ago

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Verified Customer

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Joyce Hays, KS

I ordered the lanyard device because the other one that I was using had a button that was hard to push. Using MobileHelp, they know exactly where I am. Your location is found by satellites which makes it helpful when you leave the house.

8 years ago

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Verified Customer

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Peggy

I don't understand because I fell a couple of months ago and didn't use it and somebody found me. Since then I've had calls from you about an ambulance and the cops being here and I don't even understand what I'm supposed to push.

8 years ago

Reply from MobileHelp

Thank you for leaving us this nice review. We are glad to know you were able to get the help you needed after the fall, and we would be happy to review your account with you to help answer any questions or concerns you may have about any calls you have received regarding any incidents. Please reply to this message with the best phone number to reach you on, or call our Customer Care team by dialing 877-827-6207 Option 4. Thank you for being part of our MobileHelp family, we look forward to speaking with you soon!

Oct. 2nd, 2018

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Verified Customer

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Anonymous

MobileHelp is easy to use and the watch looks nice - you can wear it with different things and even dressed up. I like everything it provided. The main thing is that I could be any place in United States and it could pick me up.

8 years ago

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Verified Customer

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Stephen

In all the times that I have to call them to get the thing set up all the custumer support was very good. It works great, it reaches what it needs to do and it has a good source of power. Compared to everything else that I searched out Mobile help was the best one for the money and it's got excellent service so far.

8 years ago

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Verified Customer

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Katherine

I thought their support was very good. When I started using it, they helped me set it up. They were there when I have questions and they're very pleasant, nice to talk to. I like the watch, it's comfortable. I had the necklace but I just wasn't comfortable with that.

8 years ago

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Verified Customer

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Kathryn

When I punch the button, it usually isn't more than 5-10 minutes I leave with an ambulance or somebody, whatever I need. They're just real quick. It's so easy to use and I don't have to worry about anything because it's charged all the time.

8 years ago

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Verified Customer

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Ken

They're always very friendly, they're always very nice. Sometimes the calls take a long time to get answered. They tell you they take anywhere from 30 seconds to 90 seconds and sometimes it just seems a rather long time before they pick up the phone.

8 years ago

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Verified Customer

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Claudia

I do the one on my wrist all the time and it is very comfortable. Customer service always answers my questions and always makes sure everything's working on it. I pushed it on mistake and talked ot them and I feel very confident because I do have it in case of emergency.

8 years ago

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Verified Customer

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Ronald

I just used it to test it on a location where I wanted to come on occasion and I was able to do that perfectly. I hit it on a accidentally one time the customer service was able to call me right away without an issue. It's lightweight and you don't even know that you're wearing it.

8 years ago

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Verified Customer

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Marie

I like the fact that I have a door entry for the paramedics and staff that come in. When I do the testing, I'm pleased. They answer right away and they're right on top of things. It is very sensitive, I've set it off several times without meaning to just by turning in bed or moving the wrong way and it sets it off.

8 years ago

Reply from MobileHelp

Thank you for your kind review. We would be happy to go over ways to limit false alarms, please contact Technical Support at 877-827-6207, Option 1, we look forward to speaking to you!

Oct. 2nd, 2018

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Verified Customer

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Barbara

The first device I had was the bracelet that was over sensitive, they asked me to send it back and they sent me a new one. They listen very carefully and do what they say they're going to do. It runs very well, and they seem prepared to do anything.

8 years ago

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Verified Customer

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Calvin Belleville, MI

We got this for my Dad because once I came home from work and he had been on the floor for about 4 hours because he fell. Since then, we've only had a false signal, but they were really good at helping set it up and it seems like it works really well.

8 years ago

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Verified Customer

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Kenneth Minneapolis, MN

They were very patient with me and helped me understand what it was all about. They told me how to set it up, and I am confident that it is a good device. I've been given all the information that I was looking for using the device.

8 years ago

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Verified Customer

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Fannie

They seem very courteous, they worked with me very well and I could understand why I purchased it. I thought they were very helpful and easy to talk to. They were very nice and helped me out by being patient. It's definitely worth having.

8 years ago

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Verified Customer

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Denise Tallahassee, FL

I spoke with someone about the contract agreement yesterday and they were incredibly helpful and assuring. I like the size of it, it's really unobtrusive. They haven't been pushy at all and have been very nice and helpful from the beginning.

8 years ago

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Verified Customer

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Glenyce Cynthiana, KY

I got this because of the different ways you can use it. I can wear it on my wrist, my neck, in the shower, but they only give you one choice. It goes off by itself and that's aggravating to me. But, they're right there when it does go off.

8 years ago

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Verified Customer

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Bill Leland, NC

Customer support at MobileHelp is very courteous and helpful when I have questions. They're always willing to help when you have questions. The device is simple and easy to operate, and the device works properly when we run test programs.

8 years ago

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Verified Customer

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David Grand Bay, AL

I'm very satisfied with this product and the price it is. It's a good product, stays charged, and I always get a return call in about 3 seconds when the alarm goes off. Each time I call into customer service, they answer my question to my satisfaction.

8 years ago

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Verified Customer

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Cheryl Menlo Park, CA

I really like the lock on your door feature, where anyone can get in to help me like a fireman or ambulance. The necklace isn't heavy, and the watch is kind of bulky. Customer service is always there to answer questions right away.

8 years ago

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Verified Customer

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Susan Vancouver, WA

The setup of this device was really easy. I think the equipment is very comfortable. When we tested the device, it worked absolutely perfectly. I was very impressed with the initial contact I had with customer service when they helped me set everything up.

8 years ago

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Verified Customer

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Glenda Monroeville, IN

They are really friendly and helpful, even if your device goes off accidentally. They made sure everything was okay, and when they found it was a bad system, they replaced the equipment at no charge. I feel very safe with MobileHelp.

8 years ago

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Verified Customer

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Anonymous

I got this because I could wear it as a watch and not have to carry it around my neck all the time. It works wherever I go. I can put a button and get help instantly, whether that's in the car, or the grocery store. They are extremely responsive, it's almost instant.

8 years ago

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Verified Customer

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MSlorien

I looked at several services. This one offers to notify any four people.it also is waterproof, has a lockbox and comes with wrist or neck fitting. The representative was helpful and explained information to my daughter in law, also.

8 years ago

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Verified Customer

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James Lowe Abilene, TX

I had a couple of real nasty falls and I was able to use the alert button. It isn't uncomfortable at all, I'm able to wear it each day. They have a very good service, they do as prompt a job as they can at getting help to you. The equipment sends out quick alerts, and you get a quick response.

8 years ago

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Verified Customer

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Lucretia Grand Rapids, MI

I've onlt ran a test 2x, but they came thru the speaker nice and clear and I wasn't in that room. Asked if they could help and I said it was only a test. They double checked that i was ok and tben yhanked me for calliing and have a good day.

8 years ago

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Verified Customer

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Evelyn Swass Escalon, CA

At first when I got this product, I wasn't sure how to use it. The next morning, a young lady called to explain everything to me and she was so thorough in her explanation. I've felt they have been very helpful. It's very simple and easy to understand once it's been explained to you.

8 years ago

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Verified Customer

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Anonymous Huntsville, AL

Each time our alarm on the device has gone off, it's been an accident. They called right away and gave me the opportunity to tell them it was a mistake. I haven't had any complications with the device. I think this is a very trustworthy company.

8 years ago

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Verified Customer

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Sheila Moss McCordsville, IN

When we were in the car, I accidentally hit my elbow into the device, setting off the alarm. The operator called right away to ask if I was okay. I really like how easy it is to keep it on my wrist, in my pocket, or in my handbag. I think this device is a little on the high end of my budget.

8 years ago

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Verified Customer

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Angelita Padia Tucson, AZ

This device makes me feel very safe whenever I go out. I've hit the button a couple of times on accident, but they will call me and I can tell them it wasn't an emergency. To me, that helps me to understand that they are there to help me.

8 years ago

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Verified Customer

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Bob Williamson Corvallis, OR

I enjoy the fact that I can call them anywhere whether I'm outside my house, in my car, or out of town and get help from them if I need it. Once I stepped out of the shower, fell down, and I pushed the little button. They sent police and an ambulance to my home. I feel very secure knowing I can call for help right away.

8 years ago

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Verified Customer

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Anonymous Rockville Centre, NY

I have both the wristwatch and the necklace, and the only objection I have is the small GPS is in the watch, but not in the necklace, like I would prefer. I take this device with me at all times. Last week I accidentally pressed it twice when I bent over while it was in my pocket. They answer almost immediately, and call my name to make sure I'm okay.

8 years ago