Name: MobileHelp
Rating: 4.6

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Verified Customer

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Ken Kjer Sullivan, WI

I didn't like it at all and I turned it in. I tested it once and it seemed to be working but the battery didn't last very long and they didn't provide a large enough wrist band for men. I couldn't get mine on and they said they sent me the largest one.

7 years ago

Reply from MobileHelp

Hi Ken!

We are sorry to hear you didn't like our equipment! The battery on our wrist button lasts about 5+ years, and we will send out a replacement once we get a low battery signal. As for the length of the wrist band, you can change the wrist band to any standard watch band that you like if you need a different fit. Thank you for your feedback!

Kind Regards,

MobileHelp

Aug. 6th, 2019

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Diane Albuquerque, NM

Having MobileHelp makes me feel more secure. I'm new at it but I have tested it and it has gone off accidentally, which is how we've tested it since we've gotten it.

7 years ago

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R I Roseville, CA

Mobilehelp appears to be a good company with professional and knowledgeable personnel. I like the case that holds the mobile GPS device.

7 years ago

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Laura Roswell, NM

Their customer service has been very responsive and informative. I like the security having help that I can get if I need it.

7 years ago

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Diane Red Lion, PA

The service is been very prompt. All in all I feel pretty safe with it. I just leaned over and the device went off it was kind of funny.

7 years ago

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Patricia Flowery Branch, GA

Very easy to use. This thing picked up that I fell accidentally. I pushed the button to disarm it so it definitely works.

7 years ago

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Sarah Lincoln, NE

Easy to use and its not very big. I've talked to them three times and they've always been very helpful and answered all my questions.

7 years ago

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Patricia Grand Prairie, TX

When I traveled I took the mobile device and neck pendant with me. It detected I fell, I didn't need help but it did detect the fall.

7 years ago

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Catherine

Customer support answered all my questions and when I was having problems the doctor was in it and figured out what medication needed to be ordered.

7 years ago

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Sheila

MobileHelp seems to be trustworthy. They've been good so far. I like that I can wear it or not wear it whenever I wish. It is very easy to use.

7 years ago

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Jackie

They were very nice when we call them. They answered immediately and they checked on us. It is handy, it works more than just in your house.

7 years ago

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Peter

I feel that they are a good company. I've tested it a few time and the response has been great. It is easy to use. I hope they keep up the good work.

7 years ago

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Anonymous

If I have a problem, I call customer service and they solve it immediately. I like that I don't have to recharge the device and it tested fine.

7 years ago

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Jacquelyn

Helped me when I needed it. I used it one night when my chest was hurting and they came and got me. I trust them very much.

7 years ago

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Joy

Every elderly person should have some kind of device like this. I have it in case something happens, and I've tested it.

7 years ago

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Rhea

I like the fact that everybody at mobile help is very courteous. I tested ti about 2 weeks ago and everything worked fine.

7 years ago

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Luvina

Every time I push, it's been an accident but I have been gotten back right back to. I feel a lot more comfortable because I live alone.

7 years ago

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Marilyn

Customer support has answered all my questions any time I need help. It's all working fine. They were quick to answer when I needed their help.

7 years ago

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Eleanor

Too sensitive, you don't even have to fall, you just have to move faster and they call to make sure you haven't fallen. When I test it, everything was great.

7 years ago

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anonymous

When I tested it everything was fine. I had thought on the portable G. P. S. device that it would talk to me. Everybody's been courteous and understanding.

7 years ago

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Lois

I test it once a week and know it's always working. They're always helpful and very knowledgeable when I've had to call.

7 years ago

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Catherine

Mobilehelp answered all our questions really well and we were satisfied. I like that I can go outside and not be confined to the house.

7 years ago

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Susan Baltimore, MD

system seems fine. Billing is inconvient. Monthly invoices are not provided. Need to call billing every month to request an invoice, which I need for insurance reimbursement.

7 years ago

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Richard Houston

The button is so sensitive that I accidently set it off unknowingly, then have trouble cancelling it. I wish it had some kind of key to sessen the touch it takes to set it off.

7 years ago

Reply from MobileHelp

Hi Richard, Thank you for your feedback, We have created a ticket for Tech Support to reach out to you to provide way to limit false alarms, as well as, test your button and make sure it's working properly. You can always reach us as well at 877-827-6207. We look forward to speaking to you. Kind Regards, MobileHelp

May. 21st, 2019

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Eleanor Beach Haven, NJ

When I had to use the Mobile Help system, it went very smoothly. They notified my daughter and the rescue squad was dispatched quickly.

7 years ago

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Gabby Port Saint Lucie, FL

they followed through after purchase to make sure I was happy wit purchase and to see if I needed any help setting up or any questions

7 years ago

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William H. Young

They answer when I push either the base button or remote. Do not know how an actual call will work out. Can they get in? Do they know my lock box combo? hence 4, not 5.

7 years ago

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5 Philadelphia, PA

Love how convenient the device is. I think anyone who lives alone should use it. It gives you security because you can get help when you need it.

7 years ago

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5 Phoenixville, PA

You just push the button and it's easy. I've had little experience with it, but it's good overall. Low value for my money though

7 years ago

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5 Troy, NY

MobileHelp gives me security and confidence. The quality is okay. I like that the wristband is waterproof. It works as promised.

7 years ago

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5 Amarillo, TX

I would advise anyone who fall who's afraid of falling to have one. When I have pressed the button accidentally, they have always forgiven me.

7 years ago

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5 Belding, MI

MobileHelp has helped me several times when I needed it. I fell and I knocked myself out and I don't drive so I couldn't get to the hospital.

7 years ago

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5 Albuquerque, NM

They have been courteous with my button going off all the time. I don't wear the necklace because when I bend over, it sets it off.

7 years ago

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5 Seminole, FL

Love the watch design. The device has worked great when I have tested it, but I have never had to use it for an emergency.

7 years ago

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5 Virginia Beach, VA

We are new customers and we are very pleased with the service. If you accidentally press the button, they call right away to check on you.

7 years ago

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Cathy Hemson & Tracy Harrison, TN

It let's me know if there's an ambulance or anybody who can get in touch and comes to me quickly. I like everything about it.

7 years ago

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Joe Chama, NM

I don't like that it's too sensitive. I tested it a couple of weeks ago to see how it works, they answered pretty quick.

7 years ago

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Frances Allendale, NJ

They're very quick to respond. The response when testing was very quick and very clear. I'm very happy and very satisfied.

7 years ago

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Carol Elmira, NY

I think the fall thing around my neck is a little sensitive. It goes off when you least expect it, even just bending over sometimes and touching me it goes off.

7 years ago

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James Garden City, MO

Whenever my brother has an issue he pushes a button he gets help and I get a text message on my phone and figure out what's going on.

7 years ago

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Jennifer Liberty, TX

The necklace goes off too easy. I accidentally hit the button a few times. Everyone at MobileHelp has been very grateful and very helpful.

7 years ago

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Anonymous Baltimore, MD

The service is excellent. When I tested everything, it's working and they tell me my location. MobileHelp is an excellent company.

7 years ago

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Anonymous

Big security assurance, I am glad I have it. They've been very courteous and helpful. My complaint is that it goes off too easily.

7 years ago

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Anonymous

So far I am pleased with everything. We haven't had any problems with the service and everything is fine. I carry it when I am going out.

7 years ago

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Shirley

The answered when my alarm went off and that was fine. The thing I dislike is that the pendant I have goes off too easily, it causes problems.

7 years ago

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Mrs Gladys Schechter David C. Schechter, MD Naples, FL

We wear the bracelet, The device is on continuously. Fortunately, we have not had to activate it since we have had no falls

7 years ago

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Joan

Several times I wasn't doing anything and it went off by itself for no reason. Other than that, I like it all. Anytime I need it they're there.

7 years ago

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Jackie

Like than I can take it with me. It is easy to use and I know how to cancel a false alarm. Everything is good except I can't hear anyone if I fall in the back.

7 years ago

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Anonymous

Customer support was very helpful and went the extra mile. They answer all my questions and provide additional information.

7 years ago

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Judie

The device goes off on accident, and seems unreliable. The paramedics don't know the code to the lock on my door that MobileHelp gave me. I had to call 911 for an emergency, MobileHelp didn't help me.

7 years ago