Name: MobileHelp
Rating: 4.6

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Verified Customer

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Kathy Pozniak

Ease of set-up; excellent value for money - so far; it's been less than two weeks and hopefully ni issues will develop in the future.

6 years ago

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Verified Customer

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Michael Grasso

so much better than life Alert, easy to set up and test. Same equipment as life alert , half the price and no 3 yr contract

6 years ago

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Verified Customer

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Margaret Robinson

Whenever I have called with a question or concern, MobileHelp personnel have responded with clear and helpful information.

6 years ago

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Verified Customer

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Maureen Connors Flood

Every issue I have had I have gotten immediate help from Customer Service. I feel so much safer since I am now alone after my husband died.

6 years ago

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Verified Customer

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Jean VEnner

I'm so new at using this equipment, but, so far I find help when needed and prompt response when I accidentally pushed the button twice!

6 years ago

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Verified Customer

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Traci Woodard

My mother had a fall last week. She's ok. Mobile help responded immediately and sent the proper help. Thank God for them!

6 years ago

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Verified Customer

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Altie Faye McMannis by Sondr von Gyllenband

The sales person I dealt with informative and kind. I have not needed the service so I can't rate that aspect of the service.

6 years ago

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Verified Customer

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Barbara

Because there was a faulty contact with them, probably due to a problem with my wrist unit. I am now continually wearing my mobile unit so that a false contact might not occur again.

6 years ago

Reply from MobileHelp

Hi Barbara,

Was your wrist button replaced? If you would like to respond to this message with your Customer ID number or phone number, we would be happy to review your account.

Kind Regards,

MobileHelp

Feb. 17th, 2020

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Verified Customer

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Curtis Gussler

haven't needed to use it yet (that is a good thing!!) - BUT, I keep bumping the mobile device by accident!!, I AM active and not just sitting in a chair. Is there something better to be used?

6 years ago

Reply from MobileHelp

Hi Curtis,

We received your review and we're glad to know that you have not needed to use your system, but we definitely understand the inconvenience of having false alarms. We would like to have one of our Technical Support representatives contact you to go over best practices for avoiding false alarms. Please feel free to reply with the best phone number for us to reach you on, or give us a call by dialing (877) 827-6207 Option 1 for Technical Support. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Kind Regards,
MobileHelp

Feb. 16th, 2020

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Verified Customer

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D Shimberg

While we have not had an emergency, one accidental fall detect trigger and several routine tests resulted in very fast monitoring center responses.

6 years ago

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Verified Customer

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Ingeborg R. Grulke

The people I talked too are very helpful at a time were I had the emergency come on the first day not needed by making a mistake. One month and OK

6 years ago

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Verified Customer

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Jeannie

We have tested it and they were right on it answering. Also one time we set it off accidentally and they responded right away.

6 years ago

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Verified Customer

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Gertrude Greenfeld/Tina Lieberman

I like that wristband button unit is waterproof and small. I like that there is an option to use it both in and out of the home with the duo.

6 years ago

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Verified Customer

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Ethel E D'Amario

They were so helpful in changing over in Dec. an so patient with me. I have told people about your new system already.

6 years ago

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Verified Customer

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Laurence Pearson

Very prompt, courteous and helpful. I trust them. Had bad experiences with 2 other companies. I highly recommend this company.

6 years ago

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Verified Customer

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Frank Kattner

I don't have it that long but they were very helpful in getting me set up. I hope I never have to use it but I feel very secure if do.

6 years ago

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Verified Customer

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Tom Sweeney

Customer service person was very knowledgeable and helpful. Pricing was very transparent. Equipment was delivered promptly and easy to set up.

6 years ago

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Verified Customer

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Hilda Edwards

It's not loud enough when I do a test or they call me to hear very good. I'm hard of hearing.I haven't had an emergency so I don't know just how to rate them except for the hearing

6 years ago

Reply from MobileHelp

Hi Hilda! Thank you for your feedback. We're happy to look into this with you and make sure your system is set to the maximum volume. We've forwarded your concern to our Technical Support team for further assistance with this. You can also reach a representative directly by dialing (877) 827-6207 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Feb. 3rd, 2020

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Verified Customer

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Barbara

Easy contact.I reviewed several companies and this one seemed to be the easiest to work with. I like thats it is no problem to erase a false alarm.

6 years ago

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Verified Customer

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John

They work with to provide the best system. One of the few systems that cover you when you travel. Great customer service.

6 years ago

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Verified Customer

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Carol Cubberley

They gave me lots of equipment. Fast service. Very helpful people for installation over the phone - took all the time I needed.

6 years ago

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Verified Customer

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Sharon Ulmer

My mother accidentally hit her wrist button and when she didn't respond they called me and they showed up in a timely manner.

6 years ago

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Verified Customer

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Randall Prineville, OR

Because they don't tell you up front all the terms and conditions of the agreement they send for one to sign. It would take a lawyer to understand the agreement. They capture your credit card info and bind you to a renewal that wasn't disclosed up front also. I won't sign it and will cancel my credit card number before they get to renew at an increase in rates and mail them there equipment back to them. Very dishonest company and sales people.

6 years ago

Reply from MobileHelp

Hi Randall,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Feb. 4th, 2020

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Verified Customer

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Millicent Hayes-Willis

Recent experience, accidentally, set the motion detector off. MobileHelp IMMEDIATELY contacted me via the mobile unit and home unit. I was most grateful, although I accidentally set it off..

7 years ago

Reply from MobileHelp

Thank you for the kind review! Is there anything we can do to earn a higher rating? Best Regards, MobileHelp

Sep. 7th, 2019

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Verified Customer

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Cindy Penick

The rep walked me through how every thing works and answered questions with patience. Everyone I've talked to is very friendly and helpful.

7 years ago

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Verified Customer

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Betty Weaver

I live alone and this makes me feel safe. I''ve accidently tripped the button and I get immediate response so I know it works.

7 years ago

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Verified Customer

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Jim Patrick

Richard D fell several times and while his injuries were not serious enough to require EMS, MobileHelp''s response was instantaneous

7 years ago

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Verified Customer

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Wilma Crawford

Response time is almost immediate. I know from experience that false alarms are handled gracefully, which I appreciate.

7 years ago

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Verified Customer

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Jo Stone

All is great except the fall detection necklace goes off all the time, when he is sitting down in the recliner or sitting down in his car....So he is not wearing it as much.

7 years ago

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Verified Customer

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Rita Zimmerman

My son has early onset Alzheimer's and we felt the watch would be good to track his whereabouts. However, he did not like the watch because it was heavy and he did not like wearing it. Second, it only allows us to track him if he happens to push the help button and he apparently could not make the watch turn on because he could not remember how to use it. We have canceled this service for him. We are now exploring other means to track his movements. (His wife and mother are answering this survey.)

7 years ago

Reply from MobileHelp

Hi Rita. We are to hear that our system didn't meet the needs of your son. You can logon to ping the location of the watch through our caregiver tools in the online portal, but the subscriber would need to have the watch turned on for a signal to be sent. Thank you for taking the time to send us a message. Kind Regards, MobileHelp

Aug. 30th, 2019

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Verified Customer

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Wilma

Feel I am never alone. If I fall again there will be a way to get help even when family is out of town I have a back up family

7 years ago

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Verified Customer

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Shirley

My biggest concern was if I fell not at home would I get help. I got the one that goes around my neck because that's got the G.P.S. system. It seems like it would work when I need it but it goes off when I don't need it.

7 years ago

Reply from MobileHelp

Hi Shirley. We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. We look forward to speaking with you soon. Kind Regards, MobileHelp

Aug. 30th, 2019

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Verified Customer

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Annette Szafran

Great service and quality products. Compared to other products I researched Mobile help offers best service for medical Alert Devices.

7 years ago

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Verified Customer

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E. Oakes

If you are working in the yard and you axidentaly hit the button and you do not know it because the machines are in the house so here comes help that you do not need. Their solution is to carry the big talk thing with you. So I just cancelled moble help because I was not taking the items with me.

7 years ago

Reply from MobileHelp

Hi E. Oakes. We are sorry to hear that you cancelled your services. Yes, the mobile device can easily clip to your pants/belt in the mobile case so that you by change you accidentally press your button, you can easily cancel the call. Should you need a system in the future, we hope you keep us in mind! :) Thank you for being a valued part of the MobileHelp family!

Aug. 30th, 2019

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Verified Customer

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Denali Fox

I touched my mobile unit and even eight or more times there was no answer then I pushed the base unit and the finally answered and admitted they saw my call several times. But they offered no reasion why they didn't answer me.

7 years ago

Reply from MobileHelp

Hi Denali. We are sorry to hear about your experience and will be investigating the alarm in question. We have created a ticket with Technical Support and they will be reaching out to you. You can also always reach us at 877-827-6207. Thank you for being a valued part of the MobileHelp family.

Aug. 30th, 2019

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Verified Customer

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Mary Ann Davison

Answered all my questions and I felt like my mom will be taken care of if she needs help. It is also easy to set up and get it started

7 years ago

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Verified Customer

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Janett Sun City West, AZ

I haven't had any problems at all with my equipment and they've been very helpful. It seems to be a little bit sensitive. I've had several calls asking if I fell.

7 years ago

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Verified Customer

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Anonymous Tucson, AZ

I haven't used customer service yet except with the sales rep. He was honest and could answer questions. The battery on the device seems to go very quickly.

7 years ago

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Verified Customer

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Carol

We tested it and everything worked great. It is very convenient to wear around. Customer support is very informative and helpful.

7 years ago

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Verified Customer

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Joann

It is easy and small. It is easy to exchange the necklace and the wristband. They always answer my questions without fooling around.

7 years ago

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Verified Customer

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Nancy

I like knowing that they're right there if I need them. They are very helpful and informative and when I test it, they're there to answer.

7 years ago

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Verified Customer

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H Brooklyn, NY

I don't really have any dislikes except the mobile device could be a little lighter. It was tested when I first got it and it worked.

7 years ago

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Verified Customer

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Patricia Belleville, IL

I would recommend MobileHelp, but I'm not very fond of having this thing around my neck. . They answered immediately when I mistakenly hit button.

7 years ago

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Verified Customer

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Sharon Stanley, NC

I have the one that works around my neck. Tested it and it works just fine. I appreciate them being here in my home in case of emergency.

7 years ago

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Verified Customer

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Loretta Ocala, FL

I like that they call me every once in awhile just to test it. I don't like the thing hanging on my neck because when I move suddenly it thinks that I've fallen.

7 years ago

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Verified Customer

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Gertrude North Platte, NE

Customer service has been very helpful. The only thing I dislike about it is the price. I would recommend it to friends and family.

7 years ago

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Verified Customer

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Harold And Alice

They gave me two devices, one which battery would last thirty hours and the other ten but they exchanged it nicely and appreciate that.

7 years ago

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Verified Customer

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Anonymous

As a service, they've been good so far. I haven't had any problems. I have hit them a couple of times and right away I get a response.

7 years ago

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Verified Customer

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Deloris

I like it and I got it because I felt I needed it for security. I've hit a couple of times by mistake and they were right there.

7 years ago

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Anonymous Knoxville, TN

It works fine and I haven't had any problems with the device, which is why I left the other companies. The price is good. The only thing I dislike is that it is so heavy.

7 years ago