Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Joann Milwaukee, WI

We had to use it. The device did not work as planned when the signal went off. She hit the button and they were trying to get in touch with her and talking to her but she couldn't hear them because the signal was breaking up. She couldn't understand what they're saying. I got a call on my phone and my phone said spam alert, they left voicemail that said your family member is not responsive we're sending EMT. She was okay but the medical Gaiden box was defective.

5 years ago

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David Williamsport, PA

We seem to have some trouble connecting with the service sometimes. I know my grandfather is hard of hearing so he has difficulty actually hearing through the device with the volume and all the way up.

5 years ago

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Fred Homosassa, FL

What I really like is the security that it gives me. My wife has passed away and I'm here in this house alone and I've already fallen once. That's one of the reasons that my son bought it for me and I'm thankful he did.

5 years ago

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Terry Fairmont, MN

We have it for my husband who has Parkinson’s so it is relief for us because he is outside a lot. He is very good at wearing and it doesn’t bother him so it must not be too uncomfortable.

5 years ago

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Anonymous Middletown, OH

It’s a little bug around m neck but that doesn’t bother me and I know they are good to respond because I bumped it once in Kroger’s. I feel more secure. It is expensive.

5 years ago

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Annie Joppa, MD

If you need them, they are there. I test it like once a month and I don’t have any problems. They are very friendly and answer all my questions. I don’t like the blue light flashing all the time.

5 years ago

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Connie Delmar, DE

I like that you can speak right into the device and they always answer the questions I ask them but one thing was I wasn’t aware you have to charge it and I was walking around without it being charged.

5 years ago

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Nancy MacAleese Finksburg, MD

So far I haven't had to use it. When I first got it, it went off by itself a few times. I didn't know their phone number the first time and their name didn't appear so I didn't answer and the fire dept came. I now have them programmed into my phone so hope that works and have their number.

5 years ago

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Paul Piat Bridge City, TX

Always there to answer the call. When my mom stays alone I want her to have her independence and be safe. I love my mom and live 2 hours away, so it’s wonderful knowing she has help if I’m not there.

5 years ago

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Maria N Stockhausen College Place, WA

Safety and security for our love one. Medical Guardian give us a peace of mind that our love one is being safely care on timely manner. Being far away this is the best option for any elder person.

5 years ago

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Amy Greene Hartford, MI

It saved my mom's life. She fell and broke her hip outside during the winter when it was 4 degrees. She would have frozen to death if she didn't have her Medical Guardian around her neck!

5 years ago

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Gerald Hawley, PA

Recharging is a problem. As the recharger flashes for a long time, maybe all night, it is impossible to leave in the bedroom, where it is taken off at bedtime. So I have to leave it in another room, which means that I must walk to that other room to charge it. (I always forget to leave it in the recharge room, so this is an annoyance.

5 years ago

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Yvette Cloud New Orleans, LA

I purchase the medical alert for my dad that lives alone. I am able to sleep at night knowing if he feels any distress all he have to do is press a button and he will receive the help he needs.

5 years ago

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Janet Heins Kensington, MD

5 years ago

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Rusel Edmonds, WA

We haven't had any experience with any problems so everything is fine. I just charge it every two or three days and I haven't had to use it, which is good. One time, I threw it on the bed and I got a call right away.

5 years ago

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Barney North Babylon, NY

It looks good and it's easy to charge. When I first got it, I tested it, and they responded quickly and asked me questions right through the device and other than that I never had to use it. Every time I call, someone's been responsive and answered my questions.

5 years ago

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Corine Chico, CA

I haven't had to use the device, but I set it off twice while I was wearing it around my neck and I leaned into something really hard when pressed the device up against my chest and I got somebody on the phone right away asking me if I was okay--that reassured me that it really works. I don't like it hanging around my neck.

5 years ago

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Jacob Oakdale, CA

Their customer service is friendly and easy to talk to. The device is easy to wear. My only feedback on it is that I believe there's fall detection on it and I'm not sure how hard is that device is supposed to fall for it to work. I've tried testing is and I haven't been able to get the fall detector to work.

5 years ago

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William Tucson, AZ

I did have one problem with the device I wear around my neck is that broke I out in hives all around my neck because the cord it came with was bothering me, so I decided to take that off and put a little chain wear around my neck and now the hives have just gone away. I would like it if they had representatives around here whom I could talk to.

5 years ago

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Liz Plano, TX

I like the confidence and I actually have had a fall and gotten help with Medical Guardian so I'm satisfied with it. I fell in my kitchen and broke a glass all over the floor, I was able to get help and from the fire department. The only problem I had was the operator did not get the fire department the code for the lock box.

5 years ago

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Louise Mesa, AZ

I guess I like it because it's just real handy to put on, so it's convenient. Anytime I've asked them questions or had anything, they've always just been right there to give me answers.

5 years ago

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Elizabeth Oakland City, IN

My mother was having a seizure and she was able to push the button and call for help and get an ambulance to come to the house. It is easy to use, and they were very responsive and professional. However, the fall detection does not always work, in fact my mom did fall a couple times and did not detect it in those cases.

5 years ago

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Zachary Quincy, MA

Well I tested it when I first got it, and it worked then, and then I had an accidental press a little bit later, and they were very prompt to respond to that as well but I was able to to say that it was an accident and so they wouldn't need to send anybody out.

5 years ago

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Yvonne And Norman Northfield, VT

Well I like it because it's always there ready to use. The only time I used it was accidentally but I got an immediate response, which was good, and then we were able to sort out the fact that it was an accident.

5 years ago

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Janis Indianapolis, IN

Well it's always there with me, I like that. I don't particularly like it around my neck but I guess I'll get used to it. I've tested it but I haven't had a chance to use it--I hope I don't have a chance to use it.

5 years ago

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Joyce Danbury, CT

Medical Guardian gives me security, I feel fine with it. The quality seems fine. I've never used it, but I have tested it when I accidentally hit the button and they answered immediately.

5 years ago

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Laverne Chicago, IL

I like that it's a protection for me and that I can use it for falls or whatever. The only complaint I have is that it goes off too fast. It doesn't even have to hit the ground and the machine makes an alert but I can press it and just continue, but the other thing that I could use is a new grip that ties in the back of your neck to hold the string. That fell apart right away so I just had to make a knot. Other than that, it's been perfect.

5 years ago

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Dixie Saint Paul, MN

I would recommend Medical Guardian to anyone with a difficulty in health. The necklace is fine except that it sometimes bumps into things and the alarm gets set off and I have emergency contact with the staff.

5 years ago

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Robert San Rafael, CA

I just like the way that it will alert people. I like it that if I fell and knocked myself unconscious the impact or the acceleration would also call headquarters and tell them to give me help.

5 years ago

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Elaine Calumet City, IL

I can't say that I dislike anything I just love it. I feel very secure with it I mean its just great. When I tested it, it worked fantastic. The response was almost immediate.

5 years ago

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Dorothy Superior, NE

Well actually you know when I press the button to test it it goes through and you know I can hear everything really good and your person in the other end seems to know who I am.

5 years ago

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Carolyn Marbury Arlington, TN

Two separate times my button went off and I was not called to see if I needed help. They called my daughter in NYC instead even though my daughter who lives 1 mile from me was supposed to be called first. They sent ambulance before my daughter in NYC was called. They did not call me first and I had my phone with me as I always keep my phone nearby. Three times I have talked to someone in the office about this issue that keeps happening. They just check monitor and say it’s ok. The last time it went off the monitor said 3 times call in progress and then stopped, but no one came on and asked me if I needed help and a few minutes later my daughter in NYC called me to see I was ok and I said yes and she said they had called her and had an ambulance on the way and it arrived a few minutes later. The last person I talked to about this said maybe the person monitoring did not have her headset on. There is no excuse for that. If this happens again I will cancel and go somewhere else.

5 years ago

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Arlene V. Arcara Tuckerton, NJ

Satisfied with service so far and have had good response when testing the device or accidently activating it. Question why blue signal comes on and off intermittently. Don't recall it doing so when initially began using it. Not satisifed with why this is doing so when I questioned one of the responders. Otherwise all is good.

5 years ago

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Roger Mapleton, UT

The medical alert device is good. I've been lucky that I havent really had to use it. One night, I rolled over and laid on it and they called me and asked me if I was alright.

5 years ago

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Frederick Mechanicsville, MD

According the maintenance book it is supposed to last fived days on a charge it really doesn’t last more than three days that is my issue. I like that I am instant contact with a person to get me help.

5 years ago

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Anonymous Longview, TX

Customer support has been great and the cost works for a family and that was a huge factor in our decision and it still meets her needs because she doesn’t have internet coverage.

5 years ago

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Shirley Granada Hills, CA

My mom is the one who wears it and we like the sense of security it provides for her. They are very quick to respond. She is hard of hearing so it can be a little difficult for. It would be nice if there was a Bluetooth connection for her hearing aid, that would be really helpful.

5 years ago

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Carol Palmdale, CA

In general they are very good. I am very happy with the service. I get good response times. The only problem I have with it involved getting used to it more. It seems to be very sensitive so I am learning to be more careful.

5 years ago

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Diane Clearwater, FL

Whenever we contact medical guardian, they have been so helpful. We got it for my mother in law. We like it. It was really easy to get. Testing it was fine. It is worth the money.

5 years ago

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Linda West Bend, WI

It could be a little cheaper but there isn’t anything else I dislike. They respond quickly and their responses were accurate and helpful. It is small and easy to carry around. I like that there is GPS.

5 years ago

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Anonymous Fort Wayne, IN

Its comforting for me to have service at my finger tips. I like that it is lightweight but I don’t like the cord around my neck. It would be perfect if it was a ribbon. It works fine. The person was nice and competent. If I ever really needed it, whoever answered would do their best to help me.

5 years ago

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Bessie Moscow, PA

Within a minute they answered. It was fast. One time it went off by mistake and they sent the ambulance. They were ready to take me to the hospital. I do wish there was a key in a box outside.

5 years ago

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Sandra San Antonio, TX

Without hesitation, they were there when I used the device. I’ve tested it a couple of times and the response is always good. I love knowing I can get help immediately. I feel safer.

5 years ago

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Richard West Point, GA

One of my cats knocked it off my nightstand and they called within two to three seconds. The response time was good. I am satisfied. I wish I had before my wife passed because I could have called 911 faster.

5 years ago

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Lorna Worthington, MN

Well it's a little bit heavy, it gets in the way sometimes. I have tested it in my bra and stuff and then its not so bad, the cord is a little bit long on it for me, it'll be okay for taller people. It went off accidentally when I bent over that chair or something and I accidentally hit the button.

5 years ago

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Sue Pensacola, FL

Medical Guardian has given me a greater sense of security since I live by myself and have health problems. I feel protected. It has done everything they promised. The people respond when I test my device each month.

5 years ago

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Anonymous Belton, MO

It's been great. The voice is crystal clear. Once when I hit the button while putting away the dished, they contacted me and asked if everything was okay. It is very responsive.

5 years ago

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Terry Deer Lodge, MT

Medical Guardian was a Christmas present from my family. I like that it is readily available. I don’t like it when I accidentally hit the button and it goes off but if I do somebody always comes on and asks if I am okay.

5 years ago

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John Masonic Home, KY

So far I like it for my father because it is convenient. It was real quick when we tested the button. They were friendly and answered all my questions. As far as I am concerned it is the best product.

5 years ago

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Jill Mount Horeb, WI

Having medical guardian makes my family comfortable. If I would fall, I would be able to get some help. The response time is good. They responded very shortly which I appreciate.

5 years ago