Name: Medical Guardian
Rating: 4.5

check_circle

Verified Customer

star star star star star

Henry Asheville, NC

Any time that we had questions to ask the customer service, they were right there. Actually we went camping and left the device someplace and couldn't find it after we got home and we had taken out the insurance and they sent us another one by the next day. That was very helpful.

7 years ago

check_circle

Verified Customer

star star star star star

Valerie

They called me once or twice to check becacuse I hadn't sent back some information. So I knew they knew of me and were keeping in touch with me to see if everything was alright. The other day, the dog knocked the device, it worked really fast. They've been very polite and very nice and easy to talk to.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous Cresson, PA

A couple of weeks ago, my dad was having dizziness and it turned out good. We didn't have to go to the hospital, but the device was there and they called us and we got up to his house. The customer service responds quickly. They make calls quickly and that way we can get out there quickly.

7 years ago

Reply from Medical Guardian

We're happy that we were able to be there when your father needed help. Thanks for the review!

Dec. 21st, 2018

check_circle

Verified Customer

star star star star star

Daniel Menasha, WI

We've done these tests a few time and everyone seems to be very nice when you just press the button. They make sure everything is working properly. They're very courteous and every problem with any question about billing or anything, they walk you step by step on how to use it.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous Summerfield, FL

Medical Guardian allows me to have a small device I can wear on my hip that looks like it could be a pager and I can communicate with the company through this one little small device. Their recharging devices arae small, convenient, and effective. When I test the device, the customer service is very responsive.

7 years ago

check_circle

Verified Customer

star star star star star

Glenda Greenville, TX

The only thing that I've had to call for was just to check the device and they were very prompt and very courteous. The distance that I can carry it is great. I can use it in different areas and not just in my town but the different areas. The customer service person that I fealt with was so courteous and very informative about the equipment.

7 years ago

check_circle

Verified Customer

star star star star star

Robyn

I test it occasionally to make sure it works and it works fine and I'm happy I have it. The customer support listens to you and what your question is and then they do their best to help you. They're very courteous. The device is very easy to use. It's very compact and it's not taking up too much space on the counter top. It's perfect.

7 years ago

check_circle

Verified Customer

star star star star star

Dennis Independence, MO

I can use it. It goes with me to Kansas City because I live in Independence Missouri and it works that far. I'm very pleased and happy with it. Once I pushed for help and they answered within five. It just takes a minute to check on me.

7 years ago

check_circle

Verified Customer

star star star star star

Hyla Mesquite, TX

I had to use it two weeks ago to get in touch with my daughter-in-law to have her help me and then we had to call the paramedics after that. They were very accommodating. They wanted to make sure that I was all right and they kept me on the phone while they talked to my daughter-in-law so that I would know that she was on her way.

7 years ago

check_circle

Verified Customer

star star star star star

Katie Hermosa Beach, CA

They are very willing to help and easy to get ahold of somebody. They are always very helpful. My mom had one incident where the fall detector was accidentally set off and somebody had come on right away to ask her if she needs assistance. I have tested the device once and my sister has tested it and every time somebody comes on right away.

7 years ago

check_circle

Verified Customer

star star star star star

Flora Greendale, WI

The equipment arrived, my sister was able to call a phone number and she received help in walking her through setting it up so that was very good customer service. The device is easy to use. My mother only has a certain range where she can go.

7 years ago

check_circle

Verified Customer

star star star star star

Carol Billings, MT

This company has the most options. I wear the wristband around and it is portable. Customer service answers right away. You can't dial out on the device, but you're able to converse with customer service when you have a problem.

7 years ago

check_circle

Verified Customer

star star star star star

Dorothy Paola, KS

I would recommend it. I've never had to use it thank goodness but it's there and I know that it will work, and I tested every month and everything's going great. Every time I've called, they were right there answering and helpful and asking if there was anything more I needed.

7 years ago

check_circle

Verified Customer

star star star star star

Gavin Elkins Park, PA

When we first received it, a voice would come on anytime my husband bent down. So I called and talked to them but it kept going off. They said it wasn't a problem that it was always going off. The customer service couldn't have been nicer. The customer service is always polite and they answer right away.

7 years ago

check_circle

Verified Customer

star star star star star

Don

The customer service is just always there. They call me back to make sure that everything is working well. One thing I would change is adding two places to plug in in the house. If you have a big house, they might not be able ot hear you.

7 years ago

Reply from Medical Guardian

Don, thanks for the review. Unfortunately, we do not offer the option to add multiple base stations for a home based unit. Rest assured, that even if you are out of speaking range of your unit, if our operators are unable to hear you for any reason, we will assume an emergency is taking place and proceed accordingly. Don't hesitate to reach back out with any additional questions. Have a great day!

Dec. 6th, 2018

check_circle

Verified Customer

star star star star star

Stephanie Clanahan Reform, AL

Although I have not had to use MG in a crisis as of yet, they have been there for rvery test we have done. I have so much more peace of mind knowing my mom has this service while I a at work. It is what allows her to live independently.

7 years ago

check_circle

Verified Customer

star star star star star_border

Pam St Louis, MO

We used them for my mom, and we are now using them for my husband. I received equipment quickly. We haven't used the service yet, which is a good thing. My grandson pushed the button because it was a button to push. They answered and were very understanding about the "accidental" call. They would've gotten 5 stars, but the cost of replacing lost equipment is high if you don't take the insurance. Your customers are elderly, sometimes forgetful people and I think that is an area they could improve.

7 years ago

check_circle

Verified Customer

star star star star star

Rosemary Zucconi

I was looking for a device for my mother that would alert myself and first aid in case she fell. This device is easy to set up and now comes as a wristwatch which she wears all the time. The cost is very affordable and I feel so much better knowing she is safer when I can't be there.

7 years ago

check_circle

Verified Customer

star star star star star

Sandra Athens, GA

I have had a few false alarms and they are on the phone immediately. I mean they respond very very quickly and are very concerned and very thankful. I really should have gotten the watch with the mechanism I carry around with me. That way I wouldn't have to carry stuff with me in excess.

7 years ago

Reply from Medical Guardian

Sandra, if you are interested in swapping to another device, simply reply to this message with your account information, (full name, address and phone number). Any information shared in your response will not be posted publically and we will be in touch to discuss other device options available to you. Thanks for the review!

Nov. 29th, 2018

check_circle

Verified Customer

star star star star star

Halina

A few times my mother pushed the wrong button and help came on right away and I was contacted as well as my daughter. Everything worked out like it was supposed to. They are courteous and patient to talk to my mother who doesn't quite understand everything right away. Everything is very timely.

7 years ago

check_circle

Verified Customer

star star star star star

Judy Eustace, TX

About a month or so ago I was sitting down and I went to get up and I couldn't get up. I was totally weak and didn't have anybody and ended up having to call they for help and they helped me. Every time I called and had a problem with one of the devices that got broken, they responded quickly.

7 years ago

check_circle

Verified Customer

star star star star star_border

Allison West Des Moines, IA

My siblings and I wanted my Mom, 92 and still living alone, to have a way of contacting someone in the case she fell. Medical Guardian was the only company that would protect her no matter where she went with its cell and GPS coverage. I like that she has two non-emergency contacts that can be called for her. The pendant is a little large and my Mom said she feels a little conspicuous wearing it. Any time we have contacted Customer Service, they have always been gracious and professional when speaking to my Mom.

7 years ago

check_circle

Verified Customer

star star star star star

Marla Cotati, CA

It has a very touchy fall feature. I finally had it turned off because it kept going off. The customer service responds right away. I found out that it was going off many times and I had questions about it and I was happy with what I've been told. It takes up very little space. It's just really compace and I'm very impressed with it.

7 years ago

check_circle

Verified Customer

star star star star star

Marlene Cincinnati, OH

After talking to the salesman and pricing and what you could do, it just seemed like a good a good way to go. We haven't had to use it other than the initial set up and tested it and it seems to work fine. They were very helpful for the initial set up.

7 years ago

check_circle

Verified Customer

star star star star star

Mildred Glenview, IL

When we were doing the testing, they came on in less than thirty seconds and they were very pleasant. It's easy to use and it's not cumbersome and they give you different options of either the necklace or bring it on the wrist.

7 years ago

check_circle

Verified Customer

star star star star star

George North Augusta, SC

My dad couldn't get out of bed so he pushed the button and they didn't contact me but they came and got to my house and everything turned out fine. I have called them and they jsut took care of everything and they answered all my questions.

7 years ago

check_circle

Verified Customer

star star star star star

Mildred Hoprich Whiteville, NC

I haven't had to use my alert necklace, but I hit the button by mistake recently and they responded immediately. My daughter received a text message before I could let them know I had no emergency. At least, had it been an emergency, I learned they waste no time in responding and alerted my daughter immediately.

7 years ago

check_circle

Verified Customer

star star star star star

Evelyn Lady Lake, FL

I accidentally pushed a button and heard a man's voice and was wondering how someone got in. But then I realized that it was someone asking if I was alright because I had pressed the button in error. Now I know it works though.

7 years ago

check_circle

Verified Customer

star star star star star

Jesse Saint Pauls, NC

I had sort of passed out and I called, and the paramedics came. It took a little while for them to get here but that's because they had to come about 15-20 miles to get here. They are courteous, kind, and I had to call and get a new one and it was replaced properly.

7 years ago

check_circle

Verified Customer

star star star star star

Peter

I think it's very convenient, it's not heavy and you just press the button to activate it. The customer service is great, they are very understanding and accommodating. They told me exactly what to do in regard to sending it back, I was very impressed.

7 years ago

check_circle

Verified Customer

star star star star star

C. Blackshear, GA

It's good when people really need it. I wish I hadn't got it because I haven't needed it and I feel like it's wasting money. When I do need it, it will be a good service. I can just plug it in and it's ready to go in case I need it.

7 years ago

check_circle

Verified Customer

star star star star star

E. Farmville, VA

I called in to make sure everything was working, and they were very pleasant. The only problem I have with the bracelet is it's made of a rubberized material that does both my arm a little and it breaks out, but I just switch it from one arm to the other and that's about it.

8 years ago

check_circle

Verified Customer

star star star star star

Zona P. Chandler, AZ

I was awakened at 1:30 in the morning with a bunch of officers outside my door. I guess I had unknowingly activated it, but it proves it's working. The only concern I have is it gets in the way when I take a shower, which is when I feel I am the most vulnerable.

8 years ago

check_circle

Verified Customer

star star star star star

Wayne

I needed something that would work outside, which I think this does. I tried other companies, but they wouldn't do that. I like the fact that it's got a charger on the bedside and I have a button around my neck. I feel very comfortable with it.

8 years ago

check_circle

Verified Customer

star star star star star

Joe

If I could talk to them through the wristwatch or necklace it would be a much better product. I have tested it a couple times and they came right on and asked me if I needed help and made sure I was okay before they hung up.

8 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

During the day I use the watch and at night I use the necklace. I try to call in once a month to have it tested, the response isn't immediate. I always have to wait quite a bit for them to answer the phone. The last time I tested it, I said at the beginning it was a test, but they called me back thinking it was an emergency. It's the most expensive alert system out there at $39.95 a month, which is $10 more than the average alert system out there. The only thing I would recommend them for is because it is so lightweight. I don't even realize it's there.

8 years ago

check_circle

Verified Customer

star star star star star

Gladys

The machine and people who work there have all been satisfactory. I had one machine that stopped working and they asked if I could wait until the morning and someone came and made sure to replace it and make sure it worked. They call me periodically to make sure it's still working.

8 years ago

check_circle

Verified Customer

star star star star star

Ruby

My great grandchild unplugged it and I didn't know what was up because I couldn't get it to work. I called, and the man was so nice and said we're going to find out what the problem is. Everybody that I have spoken to was so nice.

8 years ago

check_circle

Verified Customer

star star star star star

Thomas Hibbing, MN

The only time I had to use it was when I was out. I had to use it so that was a really big help. I had to call an ambulance when I was 25 miles away from home. It's a really good service when I needed it. I used it and it didn't take long for them to come. It was just wonderful.

8 years ago

check_circle

Verified Customer

star star star star star

Anonymous Pella, IA

I had a really bad fall and I pushed the button, but by the time they answered I figured out how to get out of where I was, but they were right there to help me. When I called them mistakenly, they answered immediately so I think they're very efficient.

8 years ago

check_circle

Verified Customer

star star star star star

Donna Delich Livingston, MT

Staff were friendly from asking about services to providing excellent information and walking us through the purchase and the set up of product. When called they are prompt and very professional. I have already referred people to this company for their stellar product and service.

8 years ago

check_circle

Verified Customer

star star star star star

Barbara Lynnwood, WA

It would be better if it worked everywhere instead of just at home. It's only $19 a month, which I think is a very good deal. There was also a time I pressed it just to check it and a man answered and was very good about making sure I was okay. It was a good experience.

8 years ago

check_circle

Verified Customer

star star star star star

Bobby Benton City, WA

It's affordable and easy to use. The guy I spoke with to get everything set up was very helpful. I liked the ease of setting it up, I was talking to another company and they kept harassing me, but I didn't have that experience here.

8 years ago

check_circle

Verified Customer

star star star star star

Lovena Springfield, MO

We got both the wristband and the necklace, but we changed the necklace for a different chain because we didn't like what it came on. The wristwatch is kind of big and bulky. But, the guy on the phone was able to walk us through everything, it was a good experience.

8 years ago

check_circle

Verified Customer

star star star star star

Eileen Hopkins, MN

When I had to call in to get some questions answered they got me to the right person. They immediately and thoroughly answered all my questions. I know it works because I accidentally bumped it one day. My experience with them so far is short, but everything is very positive, and I'm impressed.

8 years ago

check_circle

Verified Customer

star star star star star

Dorothy Oakdale, PA

I got this for my parents, it was installed on Wednesday and was used on Saturday. They were doing gardening and got attacked by a swarm of in-ground bees. My Dad pressed the button, and someone came on immediately and got an ambulance and police there within 5 minutes.

8 years ago

check_circle

Verified Customer

star star star star star

James Eugene, OR

We've done a lot of tests on the device, and I'm a little concerned about how long it takes to connect to everyone for help. I like the fact that the device can be worn as a pendant or on your wrist. It's also waterproof, which is good.

8 years ago

check_circle

Verified Customer

star star star star star

Lucille

We chose Medical Guardian because of their great internet reviews. My mother has their medical alert device, and we really appreciate how quick their customer service is to respond. They're thorough on explaining how they operate the device and always provide me a nice experience.

8 years ago

check_circle

Verified Customer

star star star star star

Zel

I love that I can travel with it and know I'm safe in case something happens. The wristband I have is very comfortable and I've had no problems at all with it. Customer service is really good and get back to me right away when I call.

8 years ago

check_circle

Verified Customer

star star star star star

Helga Philadelphia, PA

Once they contacted me and I wasn't able to answer the family sent a team to assess what was happening to me. It's well designed and gives you some options having the bracelet as well as the fob. So far it seems to be working and I think that it's a great asset to have it available for people who are getting older.

8 years ago