Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Fred Franklin, NC

Just in testing it, it seemed like it may work only thirteen hundred feet. It would suffice no doubt in the house, but out in the yard I'm just a little concerned. We called last week and tested it. It was probably mid morning when I talked to the lady but it seems like it tested fine. Everybody's been helpful and the response when I called has been very very quick.

7 years ago

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Nancy Frisco, TX

It's very non-invasive. I wear it on my wrist all the time so not a problem. I've gotten good service. I've called a couple of times and one time they called and said there was an alarm on my device but I couldn't find anything that was causing it so I'm not sure what it was.

7 years ago

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Cecilia

It's very convenient and very satisfactory to me. The two most important things being satisfactory and very convenient. When I did test it it was very sufficient, very loud you can hear it. There's no doubt about it. It's very convenient for me.

7 years ago

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Joseph

Everything seem to be working. I used it once to test it and after two rings, somebody picked up and want to know why you're calling. I didn't get the fall down feature because it is ten dollars a month and I think there might be a lot of false alarms so I skipped that feature.

7 years ago

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Anonymous Daytona Beach, FL

The only thing I dislike is the size. It's large to be lugging around your neck. That's the only bad thing. I haven't had to use it but last night I unintentionally let it drop a little ways and they called me which was very good.

7 years ago

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Anonymous The Villages, FL

With this particular model I can only have the thing that goes around my neck and it hang and hangs and I can't get a wristband. I think it is pretty functional. I don't have any problems with the device. All my questions I've had for customer service, haven't been answered to my satisfaction. I would like their customer service to be more proactive.

7 years ago

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Martha Scottsville, KY

I like that you can wear it around the neck or the wrist and I like that the signal has good strength as far as distance. The only thing is that there has been an issue with the one around the neck. Customer service answers our questions very clearly every time we call. Even though my mother can be difficult to understand, they are patient.

7 years ago

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Barbara Fort Lauderdale, FL

I think it is a little too expensive but I needed it because I live alone and I am a senior citizen. Everything is doing great though I wish it was clipped to my back pocket instead of hanging around my neck. Once I was cleaning the kitchen and hit it by mistake and the response was fine.

7 years ago

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Raymond Louisville, KY

It allows me to do dialysis at home by myself so I don't have to have somebody with me. I tested and it worked fine, they answered me right away and answered my questions. I would recommend it to somebody that needed a good company.

7 years ago

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Richard Kansas City, MO

The device is great enough and nobody knows it is under my shirt. They could make it a bit smaller but it is still pretty mobile. They are very courteous and they don't give me a hard time when I push it by accident. I appreciate the value.

7 years ago

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Anonymous

I like that I can take the device with me and go places. I prefer the bracelet rather than the necklace because of the pain from my neck. I like the feeling of being safe. When we ordered it came in just a few days and it was easy to set up.

7 years ago

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Marilyn Fostoria, OH

I've had a terrible time getting up by myself so this would insure me that in case of a fall I don't have lay there hoping that somebody comes by. My kids are also more at ease with me having it. I actually just recommended Medical Guardian to someone this morning.

7 years ago

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Shirly Summerfield, FL

I only tested it a couple of times and it's worked really great. They were immediately checking to see that I was okay and if I needed help. The people are very courteous. The arms band is heavy so I would like to see them be a bit more comfortable.

7 years ago

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Janice

Well I have tested it and everything went well so I've been satisfied with it. I've received several calls from customer service to make sure I understood everything and that it was working. And, somebody always seems to be available if I have a question.

7 years ago

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Olyve Fort Worth, TX

It's just a safety factor to know if I needed it is there. I like the necklace better than the bracelet. With the necklace I change the chain on it from gold to silver depending what jewelry I'm wearing because the device itself you can't see but you can see the chain. I would recommend it to a friend that could use a medical device.

7 years ago

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Nancy

I don't like the fact that it's in my way. But, I like knowing that my kids feel confident that I'm not going to die on the floor without letting somebody know. The device broke when I had only had it for a couple of days but they sent me a new one the next day. Then I was able to mail back the one that wasn't working and that was very easy.

7 years ago

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Evon

Its very convenient and easy to use. We used it once on a false alarm but the response was good, efficient, and very prompt. If you have a question customer service will respond right away. I have already recommended it to others.

7 years ago

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Edward Los Gatos, CA

Well I like it because its handy. I like that I can wear it around my neck anytime I'm outside because I do have problems with walking. I've tested it a couple of times and have had no problem getting a quick response. I would recommend it to others.

7 years ago

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Anonymous Ocala, FL

Medical Guardian gives me peace of mind because we're not located close to my mother in law. We actually had to use it today because she fell. She was able to reach it and they contacted me pretty quickly. I would recommend it to others.

7 years ago

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Jean Sarasota, FL

7 years ago

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Anonymous Gonzales, TX

I was asleep about a week or so ago and I pushed the button on accident. I didn't hear the phone so someone appeared in my bedroom from the sheriff's department which was my first person on my list and I was fine and I don't know how I pushed the button in my sleep. The system did work and everyone was alerted. I was fine.

7 years ago

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Ethel

I happened to look out of my window and saw the fire chief and my next door neighbor there so I opened the door and they were here soon. I was vacuuming and wearing the device and the handle of the vacuum must have hit the button and it proved that it works.

7 years ago

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Gail Lafayette, IN

It's a little bit clunky but other than that it's fine. I accidentally got it activated and the folks that called me were very kind and understanding and they said they rather it was a mistake than for real. They treated me very nicely and they were very patient about it.

7 years ago

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Joann Cape Coral, FL

I love it. I think it's great and I was so surprised at how fast it worked when I did the test. The key that is supposed to go on the front door, I can't get the top part locked so I tried to use my code to get that open and it won't open so I called up once when I had a question and they answered it no problem.

7 years ago

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Marge

I like that the device around my neck is easy to hide. But, I don't like that there is a little wire at the top of the device that constantly is scratching me. I have to put a tissue around it but that makes it more noticable.

7 years ago

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Barry

I like that the device is convenient to wear. I primarily us it as a watch. The service has been great. I accidentally pressed the button and to my amazement the monitor came on immediately. I was pleased with the response time.

7 years ago

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Celeste Boulder, CO

When I tested it and it worked very well. I like how someone talks through the device and and you're able to hear it throughout the house. Customer service always seems to be really knowledgeable and very nice. I like that you get to talk to an actual person.

7 years ago

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Ruth Cape Coral, FL

I've had to use it to call nine one one and it worked very well so I very happy with it. The response time was very good. The fire department, police, and ambulance came and were able to take me to the hospital. I've already recommended it to my neighbors.

7 years ago

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Donald Cleveland, TX

I like that you can be anywhere and they'll be able to get your location with the GPS. I tested it last week and it works fine. I live out in the woods and I didn't think it would work way out there but it worked pretty good. Their customer service is really good and knowledgeable on how to use the device. They were very nice and polite.

7 years ago

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Louise

I accidently left the device outside in the rain for 5 days and when I found it the battery was still working. I couldn't beleve how long the battery lasted in the rain. With the GPS they were able to let me know that I had lost the device at my house so I know that works. I think Medical Guardian is excellent.

7 years ago

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Lorraine Round Lake, IL

The device it was very simple. Within a minute of testing it, someone was on the line with me addressing me by first name asking me if I was okay. So it's a very good tool to have. Every time I've called they were right on the money and were able to get me help with whatever situation I was in.

7 years ago

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Jean

I like that I can take it with me when I leave the house and I have confidence that I can get help if I need it. I always test every month or so to make sure everything is working and it always is. They've always answered readily when I call customer service.

7 years ago

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Anonymous

So far I haven't found anything I don't like about it, I've been perfectly happy with it. I think it is quite convenient and I like the fact it charges overnight. I've used other devices and had problems with other devices with their charges not being satisfactory.

7 years ago

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Donna Mercer, PA

Medical Guardian is always available. It's reliable and easy to use. The people who contact you are helpful and polite. I've fallen a couple of times and used it, they've answered quickly. It has been a very positive experience even when I am traveling. I feel very confident having it.

7 years ago

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Kathleen Lake Forest, CA

The time I had to use it, I tripped and fell outside. I pushed my guardian button and called the paramedics and they came right away to take me to the hospital. I wear it on my wrist so that if I have a problem, I can push the button and get help immediately.

7 years ago

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Norma Edmond, OK

They are right on the problems. One time I woke up and I thought I was having a stroke and I called them and they got help here. I love their service and I have recommended them to my brother and sister. I love the efficiency and the speed of times when I called.

7 years ago

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Floye Fort Lauderdale, FL

When I go out to work in the yard, I am alone and I feel safer when I wear it. I feel free to do things I might not do otherwise because I know if I get hurt, somebody is always there to help me. I appreciate my daughter doing by getting me medical guardian,

7 years ago

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Wilma Newport, TN

I have a garage door in a locked gate and they gave me a lock box that has keys to it. The other company that I've talked to before I talked to Medical Guardian never mentioned the lock box or anything like that so that's why I went with them and I'm glad.

7 years ago

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William Fort Atkinson, WI

It works very well. I wear the wristband and it's very comfortable. I tested it by pushing the button and I got a very pleasant call back. The receptionist there verified my information to check that I was alright. They were careful to ask correct questions and to be very attentive to my needs.

7 years ago

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Anonymous Arlington, TX

It's always been there when I needed it. I've taken it across the country with me and it's been fine. I would like for them to get straps that don't stretch it out here. It's very hard to keep this on after you've been wearing it for a couple of years.

7 years ago

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Thomas Eugene, OR

It's easy. You push the button and that's it. I tried it and it works. The first day I tested it this guy answered on the speaker and that was it. There was nothing to say other than I said that it was a test. He said thank you and that was it. It seems like it works.

7 years ago

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Barbara Mullin, TX

One day I had my wristband on and pressed the button and didn't realize it and they sent an ambulance out and I really appreciated it. I'm glad I have it. They were very prompt in calling and sending someone out even though it was a mistake.

7 years ago

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Arthur

We only wear it if we are home alone. It's gone off twice for no reason at all. I don't know why that happened. It was really easy. The guy started talking to me about the fall and it came on rigth away. I told him that nobody fell and everything was taken care of really good and he was very polite.

7 years ago

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Shirley Gardendale, TX

The only time I've used it went real well. I like the fact that it has a back up battery. We have power outages a lot out here in West Texas because we have thunderstorms a lot and they knock the power out and sometimes they're out for a while so having that back up on hand is really good.

7 years ago

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Michelle DeForest

We were sent the necklace only. We were promised two wristbands in addition to the necklace. The necklace button has absolutely no fall detection. I dropped it from multiple heights and onto various surfaces. Never did it work. I also sent in the information sheet the day we received the unit but apparently it was never received so if something does go wrong, apparently no one will understand how to get into the house much less know who to call. What a joke of a service. It's a shame it's prepaid. I'd completely undo this service and switch to a competitor. When this year is done, that is exactly what we will do.

7 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. We will reach out with a resolution to this. Thank you again for your review, and have a great day!

Jul. 3rd, 2019

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Kathleen Machenheimer

There were three times I accidentally pushed the button. The first time I didn''t respond and there was a full search for me. In the end all was well and I knew for sure the system worked. The other two times I answered the connection and let them know it was in error and was well.

7 years ago

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Betsy

I like that it's compact. It's usually placed in an area that is reached by everybody who lives in the house. There's an immediate response when you call in for help. I tested it about two weeks ago. My daughter arranged for me to have it put in my house. I found it very simple to use.

7 years ago

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Marilyn Harvard, IL

It's easy to use. I tested it and it works fine and I wear it around my neck at night. When I set it up, everything was explained to me and I checked it out and it worked well. Medical Guardian was the best value compared to other companies. You can take the device with you in the car when you travel.

7 years ago

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Debora Honaker, VA

My mom accidentally touched the button on one of the devices and we were in the car and then someone called us and asked if we had a medical emergency. They said they they would be there in ten minutes and that was awesome. I have one life alert and they take forever to get to you.

7 years ago

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Charlene Lubbock, TX

We have had some emergencies where we have had to use it because my wife has multiple sclerosis. Everybody has been extremely nice and easy to work with. It is smaller and more compact and has two times the range of other units.

7 years ago