Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous

At the very beginning of the month, I tested it and it worked very well. The operator was polite and efficient. She asked me a couple of questions to determine it was a legitimate test and when she was assured it was, she concluded the call. I like the feeling that I have some backup in case of an accident.

6 years ago

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Albert

Right after it was delivered to my dad, it was tested. It helped me keep in touch with whatever injuries my father may have whenever he’s at home. He doesn’t have anybody there that can call for help so we have medical guardian. Everyone is very friendly and helpful.

6 years ago

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Barbara

The person in customer service was very nice, polite, and friendly. We actually had a little laugh together. I like that the device is easy to wear. It is not sometime you have to worry about putting on. You can just keep it there.

6 years ago

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Norma

Test it every five days. I usually put it on the charger when I go to bed at night and as soon as I get up I call in to test it. It is no problem. I like the scrap that is around my neck. I would like a little different one for dress clothes. Other than that I have no problems. It is as good as it gets.

6 years ago

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Anonymous

If I need help, they are quick getting back to me and asking me if I need it. One day I feel in the kitchen and they came on. I was able to get myself up so I didn’t have to use them but it was good to know it was there. It is one of the better ones.

6 years ago

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Elona

We like everything about Medical Guardian. It works well. We’ve used it twice and it has been wonderful. My mother used it when she fell and was able push the button and it all went very well. Everybody was very gracious and professional. We could not be more pleased.

6 years ago

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Salvatore Minardi

I was given and explained the safety features for my Mom 89 years old she had fallen and they responded quickly weeks later she had difficulty breathing and she pressed her watch and the EMS was there and the door lock code was given to the police so not to have to call the fire dept. and break through

6 years ago

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John Brown

Very quick response time. I hit the button when I fell and the ambulance was here in 7 minutes. My daughter did beat them here but they were very nice and helpful. I did not want to go to the hospital but they insisted. They did however let my daughter take me to the hospital of my choice. They did not leave until we were in our vehicle. I am happy they did this because I ended up being in the hospital for a week.

6 years ago

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Melody Wilkes

The company gives great peace of mind to those who have parents who live alone. Customer service has been very helpful and friendly, the device is easy to use and the key safe is a great solution for easy access to the home in case of an emergency.

6 years ago

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Frances Lefebvre

I pressed my button on only two occasions, once to test, and the second time to question the light flashing on the box. Both times, someone answered immediately using my name, and asked if I was in trouble. When I said why I pressed the button and that it wasn't an emergency, the person verified my address, and sounded glad that I was okay.

6 years ago

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Ruth

The time we used it, I was happy with it because it makes me feel that my mother is safer as she could get a hold of me right away. When we tested it, they replied right away though they did say the wrong name but they corrected it right away.

6 years ago

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Anonymous

So far I like everything about it. It is very convenient and light on my neck every day and gives me peace of mind. They responded very quickly, almost immediately. My only suggestion would be for it to tell when it is time to charge it by voice.

6 years ago

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Jane

Everybody always has room for improvement. I do have trouble with my device but customer service has been extremely nice and are trying to get it resolved. They seem to be willing to do whatever it takes to make sure the device is up and working properly.

6 years ago

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Susan

Customer support is very, very helpful. I highly recommend medical guardian. It is very comfortable and easy to wear. I am not afraid I am going to have it go off and if I did, I can easily correct it but telling them to cancel the call.

6 years ago

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Joyce

Medical Guardian is convenient for my mom because there is a sense of security for her and it is easy to operate. The particular unit we ordered has unlimited mobility with it so I think it is a good all around package. We have tested it a couple of times and each time it was faster. They answered with 2 to 3 rings.

6 years ago

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Anonymous

My broke and they said they so I had to call them to get a replacement and I was happy that they said they would pay for the shipping. I used the button once because my neighbor looked like she was having a problem and I got a response right away.

6 years ago

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Robert

The watch is bulky. I bump it and activate it too easily when it is on my wrist. The quality is definitely there. We get immediate responses when we test it. They are very courteous and friendly and not in a hurry to get off the phone. They make sure they explain to you how everything works and answer all your questions.

6 years ago

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Richard

It's a great system. They have wonderful customer service. It is a little more expensive than other systems but it is the best system. I have had other ones and medical guardian really is the best. It is easy to handle and you take it with you when you leave the home so it is a simple system.

6 years ago

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Evelyn

So far I like everything about medical guardian’s medical alert device. I tested it a couple of days ago and immediately someone was on the phone answering me. Every time I test it, they are right there and are nice and helpful and polite. I feel very relaxed talking to them.

6 years ago

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Barbara

Several times I have tested it and I have confidence in it. They were very pleasant and assuring and responded very quickly. The voice was very clear and they heard me clearly. I think I made the right choice. I am very satisfied with it. The price is vey high but the confidence it gives makes it worthwhile.

6 years ago

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Lillian

I like everything about medical guardian. I have used it twice and both times, it helped save my life. Just three days after I got my bracelet, I had to have it help me and it was just a few minutes until they got there to save my life.

6 years ago

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Rose

The unit was simple to set up. It is a simple device. I don’t have to worry about her being close to it and I like that she is able to go to different cities and it will still work. It is really loud and clear on the speaker. We don’t have any issues getting in touch with them. Customer service has been really good.

6 years ago

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Grady

I like the device because it is simple and has been very reliable as far as I can see. Support is easy as far as getting the equipment here and getting it installed. I check every day to see if it working. It is well worth it. I am extremely satisfied.

6 years ago

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Rebecca

Priceless since the first night we had to use it at three o clock in the morning. She pushed the button and Medical Guardian called me and I went over and saw she was slipping into a diabetic coma and we were able to get the paramedics to her to get her stabilized. Everything worked the way it was supposed to.

6 years ago

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BL

They have generally been very easy to work with when we've had to call in. We did have difficulty with the first unit received. When I called for help nothing worked and no solution was found. I called again at a later date, talked with a different person, he told me entirely different actions to take to set things up and it worked like a charm. I was very happy that we got it working, but disappointed that all customer service people don't know how to set the equipment up.

6 years ago

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Stacey

I’ve used it twice now, once when I was lying on the floor and couldn’t get up and the most recent I couldn’t get out of my chair and my caregiver had taken my walker, and both times, it solved my problems. I like knowing that I have help when I need it. If I fall down, it is easy and I know it is there.

6 years ago

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Joann

It is pretty expensive but it is worth it. I am happy with it. I hope it lasts a long time that I don’t need to use it but I am 91 years old. It is comfortable to wear. I wear it on a silver chain I bought myself. The quality is good. I wore a different brand for some years and it wore out. There were several things I didn’t like about the old one that I like about this one.

6 years ago

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Helen

The assurance that it gives me if I have a problem that I will have help immediately is very good. I get fast responses so I am pleased it works efficiently. I am glad it works six or seven days before it needs to be recharged.

6 years ago

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Nancy

Every time I call, I’ve always had a good experience with nice people. It makes my mom feel safe and me feel safe leaving her to got to the store or something. When it went off in her suitcase, the firetruck and ambulance came so the response is good.

6 years ago

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Richard Buzzelli Columbus, OH

24-7 ability to summon assistance on the go and not tethered down to just my residence. I have the active system. The downfall about device is it doesn't hold charge as advertised. Don't even get 3 days and battery is dead. This shouldn't happen with today's technology.

6 years ago

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Faye Houston, TX

The customer service lady was very informative and helpful when we decided to get it. The instructions do say that you need to only charge it every seven days but I am having to do it more often than that, it might be because I have a pacemaker.

6 years ago

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Audrey Sharpsburg, GA

When I first ordered the system, they were very prompt and courteous. It was easy to set up the device. It works for the purposes that we need it for. It works perfectly when we test it. It is for my mother in law. She presses the button and they call service and reach out to my wife and me.

6 years ago

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Roger Hiram, GA

Good customer support and it gives them a way to get in touch if they need help. It does go off when he throws it around his neck but they are nice about it. They make sure he is okay. I was warned ahead of time this was not satisfactory for some people because the fall detection goes off easily but we don’t have any problems with it.

6 years ago

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Annemarie Wheeling, IL

Have it on me every day, all day long, except at night. I wish I could change the cord to something nice looking like a necklace. It is a little pricey. When I call customer service with questions, I get satisfactory answers right away.

6 years ago

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Dale Chardon, OH

Everything is good I just have to remember to take the little unit off the charger and put it into mu purse every time I go someplace, that is the only part I don’t like. The quality is good. Everybody was nice when I had the paramedics come to my house by accident. They talked me through it.

6 years ago

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Virginia Sterling, MA

You have to be careful because it is very sensitive. I have to wear it under my shirt so it doesn’t bump. It is kind of embarrassing when the medical man comes to my door so I have to be careful. They are there promptly which is good if I ever really needed it. It does give you a comfortable feeling.

6 years ago

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Joe Whippany, NJ

We travel from Florida to New Jersey and I like that we can transfer everything to New Jersey with no problems. I feel secure. They respond right away. There was a problem with the lock box but they sent me a new one as soon as possible.

6 years ago

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June Dublin, OH

I like that it is loud. We can hear it all over the house and it protects my mother though I wish you didn’t have to talk to the base, I wish you could talk to the pendant instead. They are very nice and handle the situation quite well.

6 years ago

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Lynn Finksburg, MD

I have the bracelet and I like it very much but I seem to be allergic to the band so I have to wear a band aid on my arm so it doesn’t touch my skin. The people at Medical Guardian are very courteous and helpful. They listen to anything you need to tell them.

6 years ago

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Bobbi Aurora, CO

The ladies were really good when we were hooking it. I am very pleased with them, though I don’t like that I can take it in the backyard, but my friend recently fell in the shower and broke some friends and I gave her Medical Guardian’s information so she can have one too.

6 years ago

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Mary Scituate, MA

My husband and I both have them and it seems to be working perfectly fine. We have had no problems with it. The only thing I can fine that I don’t like is that it flashes every two seconds or so at night but we’re getting used to it.

6 years ago

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Jane San Jose, CA

Carrying around the little box is very comforting for me. I feel good about having it. They are very cooperative and explained everything is great detail, we check out several companies and Medical Guardian looks to be the best one.

6 years ago

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Mendele Baltimore, MD

I think medical guardian is pretty good. I have been with them 5 weeks and so far within those 5 weeks everybody has been great. They are very professional. I have called them two or three times for non-emergencies to get in touch with them and all their responses have been fast.

6 years ago

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Cookie Sutherlin, OR

I would absolutely recommend it. I like that it tells me when it needs to be charged. It comes in good and loud and clear. It does everything I wanted it to do. It is comforting for me. The only thing I don’t like is something blinks at night and that is annoying sometimes.

6 years ago

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Anonymous Poplar Grove, IL

There has been pretty quick responses in the testing experience. One time I accidentally leaned against something and the pendant went off and they were nice about it. They are very quick and thorough. It is one of the better companies.

6 years ago

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Grace Dunedin, FL

When somebody lives alone, it is a good thing to have if there is a problem, you can press the button and it will keep you safe. I feel safe. I feel secure. It is convenient. It’s nice looking. It gives me confidence, The people are very good on the other side of the phone. The got me a new one when my product was defective.

6 years ago

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Robin Northfield, MN

Haven’t had to use it yet thankfully but I feel everyday like I might have to so I feel so much safer knowing if I do fall, somebody isn’t going to find me a day later, they are right there to help. They do a good job. When I test it, everything is pretty quick. When I called customer service because it wasn’t working, they were clear and it was an easy fix.

6 years ago

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Charles Mission, TX

The button is lightweight. I can pin it to my shirt or have it lanyard. The only thing I don’t like is the button for the GPS flashes and can trigger my migraines but that is fine because I don’t use it all the time and I can stick it in my purse. Customer service was fine. They explained everything very thoroughly and told me to call back if I needed more information.

6 years ago

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Anonymous Beloit, WI

This brings me comfort knowing I have it in case of a medical emergency. The customer service representative that got me started was great. When I tested the device, the operator came on and was very professional and nice. I can you that I an EMT does respond when it goes off because one time I accidentally pushed the button on my wristband.

6 years ago

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Suzan

The customer service person that I talked to was very helpful, very knowledgeable, and very friendly. I like the fact that my father can be out in his three quarter of an acre yard and it covers the whole area. It is not limited in it’s coverage. They answer immediately when you test it.

6 years ago