Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Elaine

I have a hard time carrying it with me without it setting itself off. I am not able to wear it because the pendant is to big to be wearing everywhere. It's very sensitive. I tried to put it in my pocket but it goes off. I put it in my purse and could here it talking to me at the grocery store. It had activated and I told them it was an accident. I think the customer support is great.

6 years ago

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Beverly

It's not gorgeous. We've tested it and it works fine. The people were very polite and helpful. I like that the button on the bracelet is protected so you don't accidentally hit it. That was one of the things I was concerned about was accidentally pushing it.

6 years ago

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Betty Williamsport, IN

Had to call when I first got it to see how to set that up and everybody was very polite. I just tested it just this month and it took only forty seconds for the reps to answer- they came right in and I talked to very clearly.

6 years ago

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Verified Customer

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Patricia

They were very respectful, they were very kind and they were very helpful. I just got it a couple of weeks ago and had to use it for the first time. They were here within 10 minutes. They came in, they were quit and they only had to help me up. I was fine and they went on their way.

6 years ago

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Verified Customer

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Greg

I like the fact that it's keeps you safe at all times. I don't like that I accidentally hit it and they have to call me and it's kinda embarrassing that I'm fine and I have alerted them. I just tell them it was a mistake and the question if I'm ok and that's it. They're very polite, very mannerly and very helpful.

6 years ago

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Anna

Except for customer service I'm very pleased with it. I can go anyplace with it. I can travel with it and charge it when I travel. It seems to be working quite well when I call in and test it. The operator answers right away. I was put on hold with their customer service several times. I've waited as long as 15 minutes and had a very hard time getting it activated. Also I wish there was an improved string to wear around your neck.

6 years ago

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Meryl

I think that the quality is very good. When I tested it someone got right on the phone. They were very friendly and courteous. I like that if I do fall I just have to press a button and someone will be there for me. I don't like that the medallion I wear around my neck is heavy and that I have to charge it.

6 years ago

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Michael Sierra Vista, AZ

I like being able to push a button and get a response. I used it when they installed it and it was very audible. You could here it through the house and the response was very quick. They are very attentive. They're always calling me and asking how I like.

6 years ago

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anonymous Modesto, CA

The tie that came with it was long so I cut it and tied it but then it fell off. I have a different tie on it now and it's fine. I know it works. I accidently pressed it once. I was leaning over to do some work and I heard a loud voice near my telephone. It was checking on me.

6 years ago

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Joseph

I don't like that I have to keep recharging it. I tested it once and it worked fine. I got a response right away and I was very satisfied. The one experience I had, I had an issue and in the little conversations with them, I would say they were very very helpful.'

6 years ago

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Janet

They were real prompt when I had a problem and it's a very secure feeling when you go outside and if you fall and get hurt, somebody is there to help you. About two weeks ago, I had a pill stuck in my throat. They picked up right away and got in touch with my two daughters in the ambulance and they were here within ten minutes.'

6 years ago

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Jeanine Augusta, MT

I don't like that I accidentally can hit the button and you can't turn it off and that you have to wait for them to call you. One time I had the wristband on and I accidentally set it off and my neighbor came over so it obviously worked. They called pretty promptly.'

6 years ago

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Gary Jennings

The wrist element is desigened too thick and has never felt confortable. I takes a little longer for an operater to answer than expected. I live in 2 different locations (FL & NC) and have to phone the main office to reregister the neighbor phone numbers. It would be more convenient to have allow alert neighbor registered and only notify when I change locations since the GPS reports where I'm located when activated. Otherwise all is satisfactory. Operaters are excellent.

6 years ago

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Dennis McFarland Portland, OR

It's so easy for my mom to put the wrist unit on and keep it on 24/7. I live in a different state than her so it gives me peace of mind to know that if she has an event, it will be monitored and acted on for her best interest.

6 years ago

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5 Louisville, KY

I like the security of knowing if I fall, somebody is able to get a hold of. The watch is not real comfortable, the piece keeps coming out from under where you buckle it but I am wearing it because it is a good thing. They answered when I accidentally set it off.

6 years ago

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Verified Customer

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5 Wailuku, HI

It's very good and I also appreciate that there's GPS so I can use anywhere in the country. It's very easy to use and the battery stays charged nicely and the response time is very quick and professional. It is very convenient. I would say it is definitely worth it.

6 years ago

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Joellen

I've only tested it so far. I haven't had any issues. The response was quick. I hit my button today when I was away from the house and when they didn't get a response at the house they called my phone which I really appreciate them doing rather than just sending out an emergency response.

6 years ago

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John Cincinnati, OH

It's handy and it works right away. Last week my husband fell and I was sleeping upstairs. He called out and I couldn't hear him so he pushed the button and they called me right away. I called the ambulance to come pick him up. He wasn't hurt he had just fallen. So that was very convenient.

6 years ago

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Starlette

We tested it when we first got it and it didn't work but customer service got it up and running for us in no time. It was convenient and easy and the people were good to work with. It's on my wrist and I wear it everyday. It's waterproof.

6 years ago

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Claron Holton, KS

My father has been falling lately and is still living alone. It seems to work well. He is able to talk to a person whenever he needs to and we've had a good experience so far. Anytime we have called and talked with someone they were very clear and answered our questions to the full extent we needed.

6 years ago

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Shirley Fruitport, MI

It's easy and not very heavy. We tested it couple times couple days ago and it works fine, the only thing is that it doesn't go far enough when you're in the house because I have to go into another room and around and around and a corner

6 years ago

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Gloria Rochester, MN

I was very pleased with the feedback I got back when they set it up and everything went well so I'm hoping I don't really have to use it in the future but it's I feel safer having it. When I tested it, they were right there to answer any questions - it was great.

6 years ago

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Katherine Bradenton, FL

The gentleman that I purchased it from because he answered all of my questions and was very pleasant and a good representative of your company. I just hope it works as well as I think it will once we finally hook it up and start using it.

6 years ago

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Rene Carey, ID

They're awesome. They're very responsive, they're always right on there and very calm and nice. I live alone so it's insurance that somebody will be there. It is a little expensive but it is worth the cost because I am sixty eight years old.

6 years ago

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Ruth Sun City West, AZ

Been very happy with it so far. It is the first time I've had anything like this and I can't compare it with other brands but even though it was pricey, I needed one with GPS so it is well worth the money. They are very helpful and everything went smoothly.

6 years ago

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Verified Customer

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Harold

The person who I spoke to initially was very informative. The device came promptly in the mail and was easy to set up. The speaker is loud enough for my hard of hearing father to hear. It's easy to use. I like that it has fall detection in case he's unconscious. I had my father test it and they answered promptly.

6 years ago

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Laurence Medford, OR

They are really nice to work with. They answer a lot of questions. I like the security it gives me. I do not like the wristband because when I'm working outside the control button wants to come loose. It would be nice if they had a different style wristband.

6 years ago

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Marian Odenton, MD

When I fell before having the device it took 20 minutes for someone to find me. I know with this they will notify my son right away and the paramedics. When I tested it there was a response right away. The young lady was very nice to me on the phone and I was very grateful for that.

6 years ago

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anonymous Willis, TX

I haven't had it very long but I like the size of it. It's not to bulky. They answered right away and the test was completed satisfactory. I like the lock box on the front door so if anyone does have to respond they don't have to break the door down.

6 years ago

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Verified Customer

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Mary Montgomery, AL

I have the bracelet and the necklace. I had to get used to wearing the device. I'm glad I have it. When I tested it it didn't take too long to get somebody on the line. I like the people. They are cordial and polite and caring.

6 years ago

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Verified Customer

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Patrica

When I tested it, I was talking to someone right away and it worked out fine. I like that all I have to do is push a button if something happens. My family is much happier since they live all over the country and none of them live here with me.

6 years ago

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Verified Customer

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Ray Lusby, MD

My father in law had medical guardian before so that's why we went with it. There is not one thing I dislike about it. Everyone in customer service were so nice and didn't rush. It was easy to set up, they made it user friendly.

7 years ago

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Emory Byron, GA

It is a nice piece of equipment. I like the fact that it has wifi and gps. So far it has been easy to carry, though I don't like that the strap keeps coming loose but other than that they did a really good job. I get quick responses and that surprised me and they know exactly where I am.

7 years ago

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Jody J.

Great customer experience. I called several other companies but Medical Guardian was the best customer experience. They answered all my questions, made me feel at ease, and were not pushy sales people. My dad is happy with his device and uses it.

7 years ago

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Kathy Port Orange, FL

For safety purposes I like it. I think it is a little heavy around the neck. One time it went off when I had the strap too long around my neck. They called and I didn't answer because I didn't recognize the number. Then the sheriff called and their G.P.S showed my location. They are very professional.

7 years ago

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Richard Poughkeepsie, NY

The reason we went with medical guardian is the salesperson was just outstanding. The customer service is very courteous and very concerned when they respond. I'm very pleased with that. I like the convenience of the device and all the options.

7 years ago

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Verified Customer

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Ana

The other day I accidentally pressed the button when I was sitting having my lunch and in less than a second someone was on the phone asking what happened. I was very impressed. I like the color and the size of it and I hope to continue to be with it for the longest time.

7 years ago

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Debbie Copeland-Bloom

Medical Guardian was easy to work with...identifying what options were best for my mom. It was easy to set up. And, most importantly, when my mom suffered a broken hip alone at home, everything worked as promised ''' potentially saving my mom''s life.

7 years ago

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Edwina San Marcos, TX

Not all cumbersome, it is easy to carry around. It was pricey but I feel like it was worth it. The only thing I find problematic is that it must be lying in the cradle to charge and I've often thought the old way with batteries was more intelligent. I was pleased that it worked when I tested it.

7 years ago

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Sabina San Antonio, TX

So far it's fine. I push the button and they keep calling until I answer and I tell them I am fine. They're very courteous and nice and told me if I need anything to call them back. I feel assured that somebody is right there to take care of me.

7 years ago

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Anonymous Forest Grove, OR

Works perfectly - I've used it on 4 occasions and all have been positive. I feel safe with it around my neck. The people are very keen, they do a fabulous job supporting you as you go through the process. They assure that everything is going to be fine.

7 years ago

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Gail Ruckersville, VA

Anytime I've called with a question, I've gotten an answer right away. It is easy to wear and I like that I can use it as a watch. I'm very happy with it and if I had to make the choice again I would pick medical guardian again.

7 years ago

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Susan Sun City Center, FL

I like that it makes me feel safer at home and it's easy to wear and it's waterproof. The only thing I dislike is I can't go outside my home, and that's my fault because I should have gotten one that could. They were very helpful when I ordered and they answer quickly.

7 years ago

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Elaine Cleveland, OH

I think it's a reasonable price. It is good for my mother. She is pleased with it. She wears it like she is supposed to. Everything is alright because she is protected. They are concerned about the device and they're good about finding out if it is working. I really appreciate that.

7 years ago

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Geraldine New Tripoli, PA

I like that if it goes off at night, if we don't hear it, it wakes us up, like it screeches at you. The customer service is excellent, very excellent. The gentleman that sold the system to us was very helpful and we keep falling back on him with questions and he always has the right answers.

7 years ago

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Belinda Rosedale, MD

Medical Guardian is doing great with explaining things to me, things like that. I'm just very happy with it. When I tested it, it worked just fine. They have taken the time to explain things to me or if I have any questions, they're always there to answer them. They have been great with everything.

7 years ago

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Carol Youngstown, OH

I don't like that sometimes I just lean over with this chain around my neck and it comes on, which is good because that means that Medical Guardian is alert and are paying attention to what's going on, but I feel bad when that happens and I have to both somebody. I've tested it just to make sure and it works fine.

7 years ago

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Michael Victor, CO

The fall sensors are so sensitive that if it just touches something, it goes off. I had a false alarm and everyone showed up but the place that they chose was forty minutes away from my house, so if it had been an actual problem, it would have been a much larger problem. They need to be able to build a support system or an EMA system closest to any location as opposed to just having it be dispatched from the local police office that's an hour away. The system does not get a very good signal. Everyone from the customer service answers on time. There was never any scuffle about anything.

7 years ago

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Brenda Roanoke, VA

It's easy to wear. I've got one in the bathroom that you wear on your wrist. In the beginning they told me they were going to match the price of another one but they really didn't. They came close but didn't actually match the price.

7 years ago

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Gretchen Goodyear, AZ

It's pretty convenient. I use it mostly when I go outside because that's what I really need so I'm very happy with it. They explained a lot of things to me that I wasn't aware of because I didn't do the research. I was very happy with the customer service. They were polite and efficient.

7 years ago