Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Ella Happy, TX

I don't like the apparatus that goes around your neck because it causes me to make false alarms by leaning up against a cabinet or something. I've tested the device before and they always answer promptly to see if I need anything.

5 years ago

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Verified Customer

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Karen Linden, MI

I like that the device is close to me and I can use it easily. I wish there were a smaller kind though, because the necklace is clumsy around my neck. I tested it when I received the device and I accidentally pressed it twice and they called right away.

5 years ago

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Verified Customer

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Ymelda Cary, NC

As a person with severe rheumatoid arthritis, I know I don’t have to worry about getting help. It is convenient wearing it on my neck. The service is excellent. When I call, they walk me through what I need to know. The person was very patient.

5 years ago

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Verified Customer

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Ralph Caney, KS

I am trying to carry it everyday. I am satisfied with the device and service. When I have accidentally set it off, there was an agent on the line to check on me immediately. They are very polite and nice. I am satisfied with the coverage. I like in a pretty sizable house alone.

5 years ago

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Verified Customer

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Susan Brookhaven, MS

Knowing that my mom is not alone. It is security knowing she has medical guardian. She has already used it once and it was extremely helpful. She fell in the yard and I was unable to answer the call and the police officers shower up within ten minutes. They are extremely courteous and helpful.

5 years ago

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Verified Customer

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Berit Fresh Meadows, NY

Customer service is responsive. They are super friendly and knowledgeable and quick to resolve your issues. I tested the device when I received it and at first it didn’t work so customer service contacted me right away and we resolved the issue and retested it and now it is working.

5 years ago

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Larry Las Vegas, NV

It works just fine. I have actually had to use it for an emergency once and the emergency people showed up and it worked out really well for me. I find medical guardian’s staff to be cooperative and helpful. They answer immediately.

5 years ago

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Carolyn Angie, LA

One morning I accidentally hit the button when I was asleep and the called to check on me and called me person on my list and were ready to send an ambulance but we intercepted it because I did not need. It is very punctual. I feel good about it.

5 years ago

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Iona Nederland, TX

Medical guardian is a good thing to have. You feel like you are protected if something happens. When my husband fell, they had an ambulance there and the fire department came. It doesn’t take long for them to get to you. It has been a while since he passed away but I am still on it.

5 years ago

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Verified Customer

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Elien Green Bay, WI

Well I haven't had that long but I haven't had the need to use it but I do wear it when I go out and if nobody's in the house with me I wear it. They test it once a month and now I like the comfort of knowing that I have that with me when I'm alone.

5 years ago

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Clovanne Greenwood, IN

It is with me wherever I go. It is a comfort knowing that it is always there. I have tested it accidentally by applying pressure to the button accidentally. Somebody is always quick to respond wanting to make sure I am alright. They are polite and I am glad to know they are there if I need them.

5 years ago

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Anonymous Sharpsburg, GA

When I was researching to see what I wanted to purchase the gentleman I spoke with was extremely nice and when I was setting it up I spoke with a young lady and she was very nice. The people I've spoken with have been very friendly, nice and knowledgeable.

5 years ago

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Jane And Earl Tallahassee, FL

The medical alert device is like having a little bit of freedom since they have that medical guardian in their house they would notify me that If there was a fall or even a false alarm and I live next door so I can run over and check on them to make sure there's nothing wrong.

5 years ago

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Carol Pittsburgh, PA

I like that if I fall and become unconscious it goes off and they are aware of my situation. Customer service was very patient and kind when I had a couple of questions. I am a little uncomfortable with the fact that it has a magnet closure, so I replaced the chain.

5 years ago

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Mary Laplace, LA

I would highly recommend Medical Guardian over other products or companies. Everything was delivered as advertised. I like how simple the process was. We ordered it for my mom and it was important that it wasn’t complicated. We like that it calls immediately if you fall the most. We find them really helpful.

5 years ago

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Barbara Bell Seminole, FL

It works. Mom pushed the button last week because she wondered what would happen (she'd only had it a month, and the need confused her). She was outside so didn't respond. Appropriate phone were made and the EMTs showed up to her surprise, but now we know the system works.

5 years ago

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Marilyn Jansonius Phillipsburg, KS

I've only been with them a few months and have accidentally activated the watch 3 times. The people I spoke with were courteous and kind. I do appreciate that since I'm a bit clumsy in my old age and felt terrible about bothering them.

5 years ago

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Verified Customer

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Carla Keaner Saginaw, MI

Their response time, when you contact them, is very fast. Other companies, when you push the button for help, takes a very long time until they answer the call button. I am a former Caregiver and have experienced with many of my clients.

5 years ago

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Verified Customer

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Dianne Congdon Fort Lauderdale, FL

Well it was easy to sign up and activate the account device. We have used it once which was an accident yet good practice for the real deal. I have recommended it to others. Also had great help when I moved my husband into Hospice Care with an agent who guided me on your protocols.

5 years ago

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K. Parker Jacksonville, FL

I am a senior citizen and live by myself. On occasions I have needed medical help..Recently I fell and couldn't get up..Just pressed my alert button and instantly I had a response and I had help on the way..the fire dept came and was able to come in and helped me up..it all worked like a charm

5 years ago

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Verified Customer

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Gloria Robinson Las Vegas, NV

Fortunately, I have not had the opportunity to use the service but one day I accidently pushed the necklace up against my washing and someone came on immediately and asked me if I was alright. Also, I love the necklace that they offer. It is small and no one can tell you are wearing it.

5 years ago

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Dorothy Gilbertsville, PA

Well I just got a few months ago and so far, thank goodness, I've had no emergencies. They respond very quickly because I pressed the button accidentally and they're right there and they are very respectful and and they seem very nice when they call, so I appreciate having it in case I do have an accident.

5 years ago

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Linda Tuckerton, NJ

Well it makes me feel safe now that I'm home alone and the problem is I have the wrist watch one and it bruises my arm so I wear the other parts of it, the necklace and set. I fell and couldn't get up and I had to use the device and my first two people to call were working so the next thing I knew I had the police in the house of the emergency squad in the house.

5 years ago

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Arvene Dunn Loring, VA

My wife fell last Thursday and she had to be hospitalized but she only had two sprained ankles and the device didn't record it. I would say the device is generally pretty good but the fact that it didn't go off when my wife fell is disturbing. I have dropped it twice and it immediately came on and asked if this was an emergency or if not to press the button so I pressed the button.

5 years ago

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Sharon Lincoln, RI

It's very important for me, it gives me security. Well I feel more secure in the fact that someone would be able to know where I am because I have a problem of fainting. Uh it's been tested once because I bumped it against something and they answered me directly within a few seconds and that's the only time it's ever been used.

5 years ago

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Darlene Plano, TX

I've been very happy with it, so far it functions very well. I have only had to use it once and then it was my mistake but they answered promptly so that's good. Customer service has answered all my questions and was very helpful when I was signing up.

5 years ago

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Pauline Columbia, SC

The thing I like about it is that I feel more secure if I fall because I can get help. When I tested it, I just pushed the button and someone answered immediately and called me by name. I told them I was testing. It's a little heavier than I would like.

5 years ago

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John Bridgeton, MO

Customer service is fairly good, but we have been having some problems with the device where it doesn't seem to be working well for my father. We tested it a couple of times and once it didn't work and once it did. My father just had an incident where apparently it was triggered unintentionally and it made the paramedics show up, which was unnecessary for him at the time. Their customer service has been very responsive, they provide the information that they have, and they're easy to get ahold of on the phone.

5 years ago

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Verified Customer

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Jo Thomasville, NC

I just recently had an experience where used the device, I mean I used the medical alert, and it worked perfectly. I fell, they called, immediately sent EMS, sent me straight to the hospital and then called my family. They took care of everything that they said they would take care of.

5 years ago

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Gail Carolina, RI

The only thing I dislike about it is the rate but everything else is great. I tried another device and this one is by far superior. Customer support is excellent and you can get through to them. Actually I had a car accident and I had a collision and the impact set it off and it alerted 911 for me.

5 years ago

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Jacquelin Endicott, NY

It makes me feel comforted that if I fall, that somebody could take care of me. The only thing that bothers me is that it's around my neck. Everyone in customer service that I've talked to about it has given me reassurance that it's going to help me.

5 years ago

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Margaret Catasauqua, PA

They were just very kind and very helpful when we were setting things up. We tested it when we received it and everything worked fine. They were able to hear my mom from very far distances in the house. We like the response time.

5 years ago

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Carol Sicklerville, NJ

It is great. The only thing that bothers me is if I take it off and I forget where I put it, there's no little button you can push to find it. From time to time, when I am wearing it around my neck, the button will get pushed accidentally if I push against a counter or something and they respond quickly.

5 years ago

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Yvonne Yuma, AZ

Well I like the fact that its totally accessible wherever she is and that's something that she wanted to review with the Medical Guardian in the first place, because our previous one was just local coverage. Earlier this month we had to call through 911 and it works fine. Everything I expected. It has been very satisfactory for us.

5 years ago

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Fran Narberth, PA

The best parts about Medical Guardian are that it's good anywhere in the United States, they answer immediately, and it's waterproof. I tested it twice, they answered immediately and they know who I was and asked if I needed help--it was fine. It's a little bit on the expensive side.

5 years ago

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Verified Customer

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Martha New Bremen, OH

I like that it's simple. It's for my mom, and she's only tested it like twice and it was pretty pretty simple. She hit the button and somebody answered and I don't know if it was a test or I guess a real call so it's pretty simple. And she's actually bumped the button one time I think so no problem.

5 years ago

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David Battle Creek, MI

Really isn't anything I dislike about it and it does what it was supposed to and I've set it off occasionally by accident they responded right away and especially when I told them it was an accident and they weren't mad or anything instead they're polite. I think it's a very good device.

5 years ago

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Hilda Garnett, KS

I feel safer that I have it, I don't get around real good and I live alone and just just has helped. I haven't had to use it but I had set it off two times by accident and both times they answered right away so I was pleased with that even if I didn't need them.

5 years ago

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Jan Faty Waynetown, IN

I have purchased 2 medical guardian accounts in the past several months. One for Charlotte and one for Don. When we contacted the company to get Charlotte started, they asked if it was me. We went through the whole process of saying that I ordered it but it was for Charlotte. Now I find out that just recently Charlotte accidentally pushed the button and the person responding asked if it was me, Jan. Obviously, this has not been corrected.

5 years ago

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Verified Customer

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Joyce Shabazz Irving, TX

I haven't had any serious issues with the device I've only did my monthly test and I've had a couple of times of accidentally hitting the button but the team is right on top of it that is what I like about it and right now I give it a five because they're very helpful and when I call

5 years ago

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Anonymous Jamaica, NY

Ordering the medical alert device was very nice. We tested it and they were very nice, good people. I like that I can put it around my neck and ignore it. It takes a considerable time to charge but I do not regret getting it.

5 years ago

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Robert Wyoming, NY

Soon after I acquired the medical guardian device, I tested it and it was a positive experience. The person was prompt and friendly. It was useful. One trivial thing about is that the two ends are held together by a magnet and the magnet needs to be stronger because it comes loose during my sleep cycle and I lose it on the floor and it can be hard to retrieve.

5 years ago

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Laura Evansville, WY

Sometimes it feels like a waste because I don’t anticipate an emergency but in case there is one, I feel like I need it. I tested it to make sure they had all the necessary information because I did some stuff online and by mail but they confirmed everything. It doesn’t take long for them to answer and they are polite and knowledgeable.

5 years ago

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Anonymous Delmont, PA

When I ordered the medial alert device, the lady I talked to was extremely useful. She was helpful and nice. I would prefer if it was half the size but I like that I can talk to a real person if I push the button and that the ambulance will come if I need it.

5 years ago

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Saul New Orleans, LA

The size of it is something I like. It definitely works well even when I push the button by mistake, they are right there to see if anything is wrong. Everyone I’ve talked to has been fine. I am glad I have it because everything is working out.

5 years ago

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Marlys Twentynine Palms, CA

I wear my device every day. I feel naked without it. I gives me a sense of safety. I take it off when I shower but I leave it on the toilet so that it’s handy if I fall. I am very happy with it. I really encourage other people to have one.

5 years ago

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Dorothy Hayden, ID

Whatever I need, all I have to do is call and they are there. I feel safe because couple times I've had a question and I've always been able to you know just pressing the button then I can talk to a live person and I think that's that's nice you know, knowing that I've always got somebody that I can contact if need be.

5 years ago

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Pat Hawkins Lafayette, IN

To big looking and flash is bright. When charging it is very bright. I‚Äôm a new customer so far I‚Äôm very satisfied. When I received the product it was very easy to get going. When I turned on it activated immediately. When I pushed the button the operator called within seconds. Very impressed how quick he was to call. I would tell friends to try your product if they every have the need of this type of service. Thanks truly Pat Hawkins

5 years ago

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Joseph from Virginia Newport News, VA

Bought it for my mother in law who has Parkinson’s disease. It gives her more confidence to do what she is going to do without fear. It seems nice. It’s not cheap plastic. The person came on right away when we tested it. They were nice and clear. She is a little hard of hearing but she could hear it really well.

5 years ago

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R Jake Coldwater, MI

I haven't had the device long, but it seems to be working like it's supposed to. I test it the first of every month and it always works. I charge it every 3-4 days which is way too often. I wish it would last longer. Everyone I've talked to has been very courteous to me.

5 years ago