Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous Jackson, KY

The wristband is bulky and I don't use it much, I use the necklace thing and since I am short, it is a bit long for me. I am very pleased with their customer support.

7 years ago

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Verified Customer

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ROC Glendora, CA

It is always with me and I like that. It is convenient and I just have to charge it every night and that is fine with me schedule so I don't have any problems with it.

7 years ago

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Anonymous Chatsworth, CA

They do what they say they are going to do. The device is quite good. I have accidentally tripped it twice and they were very polite about it. I am pleased.

7 years ago

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Verified Customer

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Mary Houston, TX

I have to necklace but I should have gotten the bracelet because the necklace is in the way of my work but other than that the device is alright.

7 years ago

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Verified Customer

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Mary Abilene, TX

The best part is if I fall or something happens, I am secure. I am never without it. It is worth every penny. Medical Guardian answers immediately.

7 years ago

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Verified Customer

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Anonymous

It is fine. I have worn another device for almost eleven years and I don't see any differences. My daughter and I are very pleased with it.

7 years ago

Reply from Medical Guardian

Hello Anonymous! We don't know who you are BUT we're happy that you and your daughter are pleased with our device. Thank you!

Jun. 19th, 2019

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Verified Customer

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Anita

Customer service answered all my questions with no static. The first time we tested it, they immediately picked up. It is very convenient.

7 years ago

Reply from Medical Guardian

Hi Anita, we're happy you got a quick response! Thank you so much for being a valuable Medical Guardian customer. Let us know if you need anything!

Jun. 19th, 2019

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Verified Customer

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Stephen

I spend a lot of time alone in my apartment so I am glad I have a system installed. It is easy to install and good to have around.

7 years ago

Reply from Medical Guardian

Hi Stephen! We're glad you have a little peace of mind in your apartment! If you need help, we're just a button press away. If you need anything, please let us know! Thank you so much.

Jun. 19th, 2019

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Catherine

They answer the phone quickly. When we tested it the first time, everything worked properly and it is was in good condition. We had no trouble setting it up.

7 years ago

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Verified Customer

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Gail

I know I am safe wearing it around my neck. I feel a lot more confident of myself that I have something to back me up if I have problems.

7 years ago

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Debra

Everybody was helpful and polite in customer support. I have tested it and used it when I fell and I like everything about it.

7 years ago

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Robert Boca Raton, FL

What I dislike is having to take the bigger piece outside when I am out of the apartment but other than that everything else is very good.

7 years ago

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Sandra Reedsport, OR

The price was right. I like that it is easy to fold up but I would like it to be a little taller. I use I all the time because I have a hard time walking.

7 years ago

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Peggy Elkhart, IN

When I am alone, I feel safe. I've never had one before but when I accidentally press it, it works whether I am outside on somewhere else.

7 years ago

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Verified Customer

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Charles Tehama, CA

It works great and I am glad I have it in case of an emergency. The one I have, you have to be within yelling range of the unit.

7 years ago

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5 Blue Grass, IA

I like the convenience. The quality is pretty good. Their service is very good because they were very helpful and answered a lot of our questions.

7 years ago

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5 Houston, TX

It's very efficient but I don't like the fact when I had to use it, it took more than five to ten seconds for somebody to call me.

7 years ago

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5 Painted Post, NY

I wish it was a little lighter to wear on the neck. They are very friendly and did a lot to help me. I already have recommended one to a friend.

7 years ago

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Verified Customer

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5 Saratoga Springs, NY

The gentleman that helped me was very nice and precise. He told me everything that I needed to know. GPS system is a feature that I like.

7 years ago

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5 Myrtle Beach, SC

It doesn't have to be charged everyday which is something I like. When I used it they were very quick in answering and help me.

7 years ago

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Verified Customer

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D Noland

Customer service, professionalsm & speed were excellent. My first wrist was defective & had to be returned. Replacement went quickly & this second one is working satisfactory

7 years ago

Reply from Medical Guardian

Aloha! We're sorry that your first wristband wasn't working but were able to get a working one right away. Thank you for being apart of the Medical Guardian Family!

Jun. 14th, 2019

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Verified Customer

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Jeanette Fort Wayne, IN

We luckily have not needed to use the service to this point but the setup, contact and piece of mind have been priceless.

7 years ago

Reply from Medical Guardian

Hello Jeanette,

We hope that you never have to use it but it will be there if you do happen to need it. We're happy that you've had a pleasurable experience with us. Thank you so much for choosing Medical Guardian!

Jun. 3rd, 2019

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Diana Carpenter Oakdale, CA

The response time is excellent. I feel confident that they care about my dad. It gives me peace of mind to not worry about getting help for my dad.

7 years ago

Reply from Medical Guardian

Diana,

We're happy to be there for your father and to give you peace of mind. Thank you so much for choosing Medical Guardian!

Jun. 1st, 2019

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Verified Customer

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Hattie Bertolini

I purchased one.paid for the entire year. For the month that I had it I felt secure. Unfortunately, without my knowledge it was not working during that time. I was I never all kinds of excuses why it wasn't working and in the end they just said it doesn't work in my area. I had to send it back at my own expense a ll as pay for the first month usage. Understanding you knew it was defective and I certainly should not have had to pay one dime.

7 years ago

Reply from Medical Guardian

Hattie, thank you for the review! We are sorry you found your experience to be unsatisfactory. We take your feedback very seriously and will look into your experience. Thank you again for your review, and have a great day!

May. 29th, 2019

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Verified Customer

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GJS

Great customer service, Fast response time to calls, Excellent equipment which provides for total freedom to go anywhere and superior battery life

7 years ago

Reply from Medical Guardian

Hello,

Welcome to the Medical Guardian Family! We're glad that you have the freedom and peace of mind that you needed. We're just one button press away if you need help. Thank you!

Jun. 4th, 2019

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Verified Customer

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Bonnie

It works and so I am happy with it. I tested it and in one to two minutes, they answered me. I like that it doesn't charge for 24 hours.

7 years ago

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Verified Customer

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Anonymous

I test it and the answer. It is a good thing I have the wrist thing and a necklace because I can't have anything on my skin made of oil and I have already got dermatitis from it.

7 years ago

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Verified Customer

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Leonor

Medical Guardian answered immediately. It is very convenient and it seems to always work. The test was perfectly successful.

7 years ago

Reply from Medical Guardian

Hi Leonor,

We're happy the test calls went through perfectly! Thank you for choosing Medical Guardian!

Jun. 4th, 2019

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Verified Customer

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Pauline

I sleep a lot better at night knowing she Medical Guardian. She has has no problems with it whatsoever. It was very easy to set up and easy to use.

7 years ago

Reply from Medical Guardian

Hi Pauline,

We're happy that you're sleeping better at night! Thank you for choosing Medical Guardian!

Jun. 4th, 2019

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Verified Customer

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Shirley

I would recommend Medical Guardian. It works fine when I test it and I was answered right away. It is here for my safety.

7 years ago

Reply from Medical Guardian

Hi Shirley, We're glad you're quick response times - exactly what you would want if you ever experienced an emergency. We hope it gives you the peace of mind you were looking for. Thank you!

Jun. 4th, 2019

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Verified Customer

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Rosanne Auburn Hills, MI

Not as expensive as other companies. My mother has used it a few times. I have not had any problems with their customer service.

7 years ago

Reply from Medical Guardian

Hello,

Thank you so much for choosing Medical Guardian! We appreciate you.

Jun. 5th, 2019

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Verified Customer

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Anonymous San Jose, CA

I don't have any problems with it. I am very happy with the company. They repair when I made a mistake then called immediately.

7 years ago

Reply from Medical Guardian

Hello Anonymous,

We're not sure who you are but we're happy that you're happy with Medical Guardian. We're always there to help! Thank you for being apart of the Medical Guardian Family!

Jun. 5th, 2019

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Mardie Stratford, WI

Frustrated by the fact that it has made several calls a couple of times when she didn't mean to. It is a bit of a trial period. It is a good deal. It did get her immediate results we she accidentally triggered it.

7 years ago

Reply from Medical Guardian

Mardie, thank you so much for your review! We understand your frustration regarding false alarms, but we are glad that you find it to be a good deal, and that the immediate results provide you with some reassurance. Thanks again for your review, and have a great day!

May. 22nd, 2019

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Verified Customer

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Barbara Waycross, GA

Customer service was very professional and supportive and they work well. I like the fact that the base has a wide range.

7 years ago

Reply from Medical Guardian

Hello Barbara,

We're happy you got some great Customer Service and especially like the device's range! Thank you for being apart of the Medical Guardian Family!

Jun. 5th, 2019

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Verified Customer

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Marty

The two times I have accidently hit the button they responded. It does give me peace of mind during those times I am alone.

7 years ago

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Verified Customer

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JUNE KISKE

I RECEIVED THE ALERT A MONTH AGO AND WHEN I CALLED TO TEST THE SYSTEM, NO ONE CALLED ME. MY DAUGHTER, WHO INSISTED I GET AN ALERT WAS NOT IMPRESSED! I HOPE MY NEXT TEST AT THE END OF THIS MONTH IS BETTER OR.....SO LONG!

7 years ago

Reply from Medical Guardian

June, thank you for your review! We are sorry you found your activation to be unsatisfactory. We take your feedback very seriously and will look into your experience. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 22nd, 2019

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Verified Customer

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Janna Friend

Have only had for a short time and had no occasion to use it yet! Wrist bracelet is way too big and the neck one won't stay where you put it length wise. I hangs to my waist. I keep shortening it but it won't stay!

7 years ago

Reply from Medical Guardian

Janna, thank you for the review! We are sorry you find the wearability to be unsatisfactory. We take your feedback very seriously and will look into your experience. If you would like to talk about alternative wearable options with a Customer Care Specialist we would be happy to take your call! Thank you for your review, and have a great day!
Medical Guardian Customer Care: 1-800-313-1191

May. 22nd, 2019

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Verified Customer

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Anonymous

No one from Medical Guardian has called me re setting up and testing the equipment. There wasn't any information in the initial package telling me what to do or who to contact when I rec'd it. Nor was there any information re how do I go about testing the equipment. I did not receive the carry case for the power unit, just a cord....please respond

7 years ago

Reply from Medical Guardian

Thank you for your review! We are sorry you are finding the activation process to be unsatisfactory. We take your feedback very seriously and will look into your experience. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 22nd, 2019

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Cynthia Boynton Beach, FL

Accidentally pressed the alert button and they immediately called me. They were very prompt and concerned for my wellbeing.

7 years ago

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Verified Customer

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Chung Silver Spring, MD

The size of the device is just right. Customer support is very good, everybody is friendly and answers my questions promptly.

7 years ago

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Verified Customer

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Deana Carlisle, KY

Customer service informed me of everything that was happening when my mother's medical alert device's alarm was set off.

7 years ago

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Verified Customer

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Joel Alameda, CA

Has good value for how much I pay for it. I don't have good cell coverage, so I don't know if it will work or not in my house.

7 years ago

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Donna Milledgeville, GA

They are quick to respond. The product is very good. The people are very nice when u call. I like the way u can carry it with u.

7 years ago

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Lynne Borges

They always respond immediately and are on top of things. If they haven't heard from you when they should've the immediately get in touch with you

7 years ago

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Monika

The devices were delivered quickly and were easy to set up. Customer service was quick to respond. They were polite and reliable.

7 years ago

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Mary Nevada, TX

I like the wrist bracelet a lot. I had some questions about the service in the beginning and customer service was very helpful in answering them.

7 years ago

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Robert Belington, WV

The device is easy to use, and customer service was very patient and understanding. They helped me with whatever question I had.

7 years ago

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Mary Denver, CO

Customer service is very good. They have called to check up on me to ensure that I had the device set up. I would recommend this service to a friend.

7 years ago

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Anonymous Waupaca, WI

Prices they charge are a lot more suitable than a lot of other companies. Customer service has done a great job at informing us of the service.

7 years ago

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John Martin

We have had the service only a short time, no real emergencies. They have performed well so far, but more time is needed before a 5 star rating is warranted

7 years ago