Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Mark Lakeside, CA

It has two be charged every three days. It's awfully heavy hanging around your neck. I tested it once, we pushed the button and they called right away.

7 years ago

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Verified Customer

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Henry Geneva, IL

I like medical guardian just fine. I don't like that you have to carry around the GPS thing on the side and the fact that it runs down all the time but when I tested it, it worked.

7 years ago

Reply from Medical Guardian

Greetings and thanks for reaching out. We are sorry you found your experience to be less than satisfactory. If you'd like to discuss other product options that might be more comfortable for you or better suited to your needs then please reach out to us at 1-800-313-1191 and we'll happily discuss further with you. We appreciate you choosing us to help maintain your peace of mind with our medical alert services, and if there is anything else we can do to earn your 5-start satisfaction then please let us know. Thanks again for your review, and your feedback. Have a great day!

Mar. 26th, 2021

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Joy

The wrist device could be improved, I had a problem with it but it is very comfortable to wear the necklace. Medical Guardian is reputable company.

7 years ago

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Frank Santa Fe, NM

It is for my mother who is ninety two and I feel safe because she lives alone. She barely hit it and they contacted me immediately.

7 years ago

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Charlene Sharpsville, PA

A little bit annoying getting used too it being around my neck but otherwise it is comfortable. As far as I know it is working right.

7 years ago

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Christine Brookings, OR

It is wonderful, I highly recommended them. It is right there when I need them. I like everything about it. Everybody is so friendly and gracious.

7 years ago

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Cindy Carey

Works great and gives piece of mind. My aunt had previously fallen before she got medical guardian and was on floor all night.

7 years ago

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Patti

I wish there were other options like Medical Alert ....where there was a choice to wear a bracelet.. and there was a button on the side of tub ( ha e seen those commercials for Medical Alert

7 years ago

Reply from Medical Guardian

Good afternoon Patti, we do offer wall buttons and even voice activated buttons depending on the device that you have. We'd like to reach out to you to discuss these options with you. We're going to send you a private message to get your contact information. Thank you!

Aug. 15th, 2019

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Verified Customer

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Ruth Hunsinger

Because they have always been there when I needed them. Service quick and professional, and I satisfied with the responders.

7 years ago

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Verified Customer

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Marion Kubler

The hgiher level of service the fall risk pendant offers is far too sensative and would only be useful if a person was not active but only housebound.

7 years ago

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Catherine Halfon

Reliable. I can Press the button at any time and I will be able to speak to someone immediately if only to ask a question

7 years ago

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Melissa S. Yetter Middleburg, PA

Very simple to order and set up. Great reviews. First test only took 16 seconds for a response. Very professional and friendly company.

7 years ago

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Diane Mesa, AZ

When I have worked with customer service they have been good. I've been very pleased with my medical device. I do think that it is expensive though.

7 years ago

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N

It gives me reassurance that if anything were to happen I I could use it. I don't like the fact that it comes in the two parts and in order to speak into it I would need to go to the second part that is not on my arm.

7 years ago

Reply from Medical Guardian

N, thank you so much for your review! We are so happy you chose us to maintain your peace of mind and safety. If you would like to switch to one of our amazing all-in-one devices please give us a call at 1-800-313-1191 to discuss your options! Otherwise, we greatly appreciate your feedback and if there's anything else we can do to earn your 5-star review then please let us know! Thank you again, and have a great day!

Aug. 15th, 2019

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Ila Lancaster, CA

I feel safe having it. Sometimes when the person answers the device there is static on the line. I would recommend Medical Guardian to friends.

7 years ago

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Oral Calvert City, KY

I'm satisfied with it because it seems to be working and I haven't had any problems with it. I'll set it off accidentally if I drop but that's very good thing.

7 years ago

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Kathleen Westlake, OH

It's very comforting to know that it's there in case I do need it. I have the pendant and like that I can use it outside if I need to.

7 years ago

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Paul Bradenton, FL

The device is quick and dependable. I haven't had to use it yet but I set it off by accident one time and then luckily they stopped it before they got out here.

7 years ago

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Mary Mesquite, NV

I have tested it and it was johnny on the spot. Somebody answered right away. The response was so fast almost before it got done ringing somebody was on the other end.

7 years ago

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Roger Spring Hill, FL

The devices have testers on the wall and they have taken the plaster off right down to the very metal corned so I've got a lot of repairs to do on the house. We had to replace the main message center and it wasn't in very good shape. It took quite a bit of work to get it to work right. It took a while to find a technician that was qualified to do the job.

7 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Aug. 15th, 2019

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Dianna

I have the wrist device and the strap is made of something that hurts and I get a rash underneath it. I used the device when I fell and they were able to call for help.

7 years ago

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Lela

My mom had to use it one time and they did not call me or my brother first. Instead they called the ambulance and the ambulance they called was over twenty miles away, not the one that is five miles from the house.

7 years ago

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Steven

It's great because I've had a couple of incidents and they called right away. I like that they know right away that's somethings wrong and call.

7 years ago

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Ernestina Diamond Bar, CA

I have accidentally turned on or tested it and each time they called back right away. The customer service is personal and reliable.

7 years ago

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Zona Minneapolis, MN

I wish they would get a different rope fort or some sort of chain. It's so big and bulky that it sticks out under your clothes and just looks stupid. It gets dirty and I wish you could remove or whatever to wash it.

7 years ago

Reply from Medical Guardian

Thank you very much for your valuable feedback! We greatly appreciate your suggestions.

Aug. 15th, 2019

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Verified Customer

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Ken Fresno, CA

Their customer service is very prompt and nice. I have no problems with them. I would recommend it to friends because it is a lifesaver.

7 years ago

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Sharon

Customer service answered quickly and they answer any questions I have. I haven't had any problems understanding what they are saying.

7 years ago

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Verified Customer

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Ardythe

Their customer service is very considerate and just very good. I like the device because it is handy. I don't like it because it is super sensitive.

7 years ago

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Verified Customer

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John

It's good to know that it is there if you need it if some unforeseen thing happened. They call me back and readjust and that is nice.

7 years ago

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Anonymous

The band back broke right away when I put it around my wrist but other than that I have had no problems with it. I set if off by mistake one time on a plane and they tracked me down.

7 years ago

Reply from Medical Guardian

Thank you so much for your review! If you have not already, please give us a call at 1-800-313-1191 and we would gladly assist and getting a replacement for you! We are glad we were able to get to you even though it was a nonemergency! Thank you for trusting us with your safety and peace of mind. Thanks again for your review, and have a great day!

Aug. 15th, 2019

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Verified Customer

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James

All the experiences I have had with Medical Guardian have been good. When I call them, they answer me and give me some help.

7 years ago

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George

It's easy to use and I like that. I would like it if I didn't have to charge it so often but I am getting along just fine.

7 years ago

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Frank

The biggest problem is accidentally triggering it, I don't know how to wear it properly to avoid triggering it. The device is difficult to wear around my neck, it is not very comfortable.

7 years ago

Reply from Medical Guardian

Frank, thank you so much for your review! We are sorry to hear that you are not comfortable wearing your device! If you would like to switch to a different product of ours that you would find more comfortable then please give us a call to discuss our wide variety of medical alert system options at 1-800-313-1191. Thank you again for your review, and have a great day!

Aug. 15th, 2019

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Anonymous

You touch it and it goes off and they're very kind and understanding. Somebody is there and ready to help us and it is very efficient.

7 years ago

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Donna Lady Lake, FL

I used it once and they answered and called someone. I like knowing that I can call somebody if I fall. I am very likely to recommend it to a friend.

7 years ago

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Peggy Barstow, CA

I like knowing that if something happens to me, I can get help right away. When we tested it seemed like it took a long time for them to answer.

7 years ago

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Anonymous Pullman, WA

I haven't had any problems with it going off when I didn't fall or anything like that. Somebody called me when I hadn't fallen or something in the first three months and I said I was alright.

7 years ago

Reply from Medical Guardian

Thank you so much for your review! With fall detection there can occasionally be a false alarm, but we are glad that everything was okay! Thank you for trusting us with your peace of mind for your medical alert system needs. If there is anything we can do to earn a 5-star review then please let us know. Thank you again for your review, and have a great day!

Aug. 15th, 2019

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Dagmar Swartz Creek, MI

The medical device is very effective and efficient. I have used it on three occasions when I fall and could not get up and it was very prompt. I am highly satisfied.

7 years ago

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Betty Harrison, OH

I like that I know it is there for security if I need it. I used it at night for them to get someone to come to my home and get me up.

7 years ago

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Ginny

I like there there is some emergency back up. We've only had it about three weeks or so and it's been tested twice and works fine.

7 years ago

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Beatrice New Orleans, LA

When I tested it, they answered every problem. They come on and they're very concerned about my well being. I'm totally satisfied with it.

7 years ago

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Anonymous

Someone called my phone left a message with a positive blood result when I called them back they said it never came in. I was upset and they put me on hold. Another women picked up and all of a sudden they found my blood test. Seems somewhat unorganized

7 years ago

Reply from Medical Guardian

Hello! We think you may have us confused with a different company. We are a medical alert company and do not deal with anything involving blood! Thank you!

Jul. 9th, 2019

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Kandace Affa

So far so good haven''t really used it yet, set up was easy testing was easy, my dog pushed the button and they came on in seconds told them I was okay and disregard.

7 years ago

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Susan M. Jennings

Due to living alone can be scary, now I feel very safe with it. I don''t worry about walking the dog out of phone range.

7 years ago

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Verified Customer

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Heidi McKnight POA for Mother, Patsy W Barbree (customer)

Ease of ordering, knowledgeable about all products, ease of use for elderly where some may or may not remember what is told to them.

7 years ago

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Steve forward

Can t rate because have not used don't even know if works do you even have all lnfo you need on who to call . Got phone call a while back that the contract was not signed and I called back and did not get answer.

7 years ago

Reply from Medical Guardian

Hello Steve, we'd be happy to give you a call to help you activate your device. We will send you a private message to get your contact information to look into the matter further for you. Additionally, you can reach out to us via Live Chat at , email us at , or call us at (800) 313-1191. Thank you.

Jun. 27th, 2019

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Melissa Shelby Varnum

The tools provided to keep my elderly Dad safe, the professional and courteous customer service, the promptness of response when a piece was faulty.

7 years ago

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Patricia D''Angelo

It is very easy to use. The necklace and bracelet are very comfortable. I use the bracelet in the shower,, all plastic .

7 years ago

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Anonymous Gallatin, TN

I like the bracelet that comes with it. It's small and I can keep it plugged in if necessary. I have tested it and it worked well.

7 years ago

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Norbert Fairfield, OH

Medical Guardian is excellent. I haven't had any problems at all. There's been a couple mistakes. For some reason I've pushed the button by mistake.

7 years ago