Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Randall Harrington Jr Brazoria, TX

When testing my device they could not hear me due to bad mic. EMT's and my contacts were called and responded with in minutes .

4 years ago

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Verified Customer

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Jean Anderson Minneapolis, MN

I haven't needed to use the service but my family feels better knowing I have it. All my test calls for the fob have been quickly answered.

4 years ago

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Verified Customer

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Leola Mc Intosh, NM

I have not had the time to use it. It's easy to use. I don't have any problem with it. I really can't say that there's anything that I dislike.

4 years ago

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Verified Customer

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Audrey South Bend, IN

I've tested it and it goes right through. I like the fact that I don't have to charge it often and I know help is there when I push the button.

4 years ago

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Verified Customer

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Anonymous Merrillville, IN

You cannot increase the volume. My mother is hard of hearing and I was informed after we purchased a device that she could not elevate the volume that is great inconvenience for us. When I discussed getting the volume increase with the device and the young man that I spoke to was rude.

4 years ago

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Verified Customer

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Elaine O'fallon, MO

I like that it is mobile and goes with me. It works fine when I test it though it does go off by itself sometimes. Their customer support is fine.

4 years ago

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Verified Customer

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Marilyn Coopersville, MI

It's a little too big. When I accidentally set it off in bed, I rolled over and hit the button, they came right away. The response is very fast.

4 years ago

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Verified Customer

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cheryl Miller Allentown, PA

it took several phone calls to continue to correct the contact list and numbers. also it could be faster when they call back to check on the reason for pushing the button

4 years ago

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Verified Customer

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Dinah Lady Lake, FL

I like that it's very easy to wear around the neck. They are very responsive and present themselves instantly on the phone when I test it.

4 years ago

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Anonymous Colorado Springs, CO

I love that I can wear it anywhere I go. I've only tested my device so far, and haven't had to use it for an emergency.

4 years ago

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Verified Customer

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Lisa F McGorty Wantagh, NY

My father went to use and felt the Medical Guardian was not communicating with him. He had no idea whether or not the police were coming until they arrived and also was unable to communicate with them on how to get into his apartment. Very disappointed.

4 years ago

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David Cantor Alpharetta, GA

They have delivered everything promised and very responsive when needed. They have even been proactive in making sure all needs were being met.

4 years ago

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J. Elaine Porter

I feel very comfortable with this device, wearing it daily and relying on it if an emergency should occur. I have not had any occasion to depend on it to help me yet, but the peace of mind that it offers me is well worth it. I even take it with me into the shower, hanging within reach if I should fall. It is so easy to wear and transport with me. I keep it near the back door from which I always leave the house.

4 years ago Edited November 8, 2021

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Dee Dallas, TX

I like it because I feel I can be my myself or go into other parts of the house. If I need help, I can get it. I think they are very nice.

5 years ago

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Anonymous Arvada, CO

Seems to be a well engineered product. It is small and easy to handle. It is easy to charge. It has all the features I need.

5 years ago

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Carol Stone Auburn, NH

Luckily I haven't had to need them but when I do the once a month check in the are very friendly ,courteous and always ask How I am doing.

5 years ago

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Mariana Ferreira Newark, NJ

Because even if you accidentally press the bottom guardian will check either by the device or by making a call to the home phone.

5 years ago

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Charles Kluepfel Bloomfield, NJ

On the plus side, response to the test as fast. On the minus side, the flashes indicating battery is charged are too short and too far in between. One has to wait sometimes a long time before seeing one.

5 years ago

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Verified Customer

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Robert L Wade Windham, NH

They have been extremely helpful when I have made phone calls to resolve things I was uncertain off and making drop tests of my devices.

5 years ago

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Karen Green Valley, AZ

When I first set it up, I had a couple of questions and they gave me direct answers. I find the alert device to be convenient.

5 years ago

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Verified Customer

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Eugene Nokomis, FL

One of the people I talked to was not very pleasant with me but all the other people have been pleasant. I didn’t like that there was a delay with one of the parts.

5 years ago

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Verified Customer

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Anonymous Mc Farland, WI

Wish I could use it anywhere I go but when I set it off, they are quick to respond. It can be easy to set it off accidentally.

5 years ago

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Verified Customer

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Deborah Morgan Tiverton, RI

Excellent customer service! Anytime we have needed to alert guardian they are responsive and caring! Even when the alerts are accidental!!

5 years ago

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Bonnie K Gilligan University Place, WA

I’ve used the service when I fell and they were patient, professional, well trained and concerned about me getting the help I needed.

5 years ago

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Nathaniel Skipwith Mulga, AL

Sound crystal clear. Only one incident since having it caused by me bumping into a chair. Team responded immediately with a call to me. I love it.

5 years ago

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Verified Customer

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Rose Sanner Dayton, OH

Reliable and extremely quick responses when Medical Guardian is activated. Gives me great peace of mind and confidence in my device.

5 years ago

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Martha Huntingburg, IN

My daughter was here and she tested it over the weekend. I like the fact that it doesn't go off as often is the one I had before that would go off but it self

5 years ago

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Earl Lodi, CA

I like that it's there if I needed. I tested it a few times, but I've never had to use. I don't really have much experience with it and I wear it, it's pretty good.

5 years ago

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Gayle Austell, GA

I got a response fairly quickly. I just don't like that it's so heavy. I don't think I've had to use it to alert anyone for real yet.

5 years ago

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Leo Port Hueneme, CA

It's been tested a couple of times since I've had it. It seems to be efficient and available and working properly, I'm happy with it.

5 years ago

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Verified Customer

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Harold Wilmette, IL

Having a medical alert device gives me peace of mind. About a month ago I set if accidentally and they called right away and they were polite.

5 years ago

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Verified Customer

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Jean Yakima, WA

It's practical and proven. It's convenient and dependable. I get prompt replies. I am comfortable wearing it. It is a sensible thing.

5 years ago

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Verified Customer

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Eric West Orange, NJ

The testing worked out fine. It is available when I need it. They took care of the issue when I needed it. I am all set. Everything is great.

5 years ago

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LouCeal Gardner Las Vegas, NV

So far we have not had to use it in an emergency But they are very responsive when doing the test each month and all seems to be working perfectly

5 years ago

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Donna Bull Rancho Santa Margarita, CA

I have used 3 different companies and Guardian is the only devise I use around my neck everyday as it is comfortable and I feel secure wearing it.

5 years ago

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Marge Christensen Appleton, WI

What do I have to rate them on? It hangs on my neck. Is it working? How do I know? I called when I first got it to say there was no manual sent out with it. I was told she would put one in the mail. I never received it. Iaccidently bumped it one day and a recording spoke to me. I dropped it on the bathroom floor one day and nothing happened. If it doesn't react to being dropped, how can I have confidence it will do its job if I drop?

5 years ago

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Verified Customer

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Joan Round Rock, TX

Very easy to use and not at all difficult to carry with me. It seems to work well. They were very prompt and very courteous and helpful and friendly.

5 years ago

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Anonymous Zion, IL

Before it was sent to me, the person I talked to on the phone gave me all the information I needed. It is easy to wear and it tested fine.

5 years ago

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Valerie Binghamton, NY

It needs to do better. I would like someone to all me so that I can be sure it is okay to use. I didn’t send the authorization letter because I was sick so I don’t know if it was taken care of.

5 years ago

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Mary Pasadena, CA

Somebody will come if need be because it works fine. I know my mom won’t be on the floor when we have to leave to run an errand.

5 years ago

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Verified Customer

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Anonymous Petoskey, MI

I feel quite safe wearing the medical alert device. My daughter insisted and it is a very good thing. I am confident I have the help if I need it.

5 years ago

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Anonymous Souderton, PA

Easy to wear. It is lightweight. I don’t even notice it. The person who answers it immediately even if it is an accident. It works very well.

5 years ago

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Cheryl Erie, PA

Equal to any other product on the market. I like it, it keeps me safe. I don’t like they way it hangs around my neck so I put in my pocket. I wish I had gotten one for my wrist. It is pretty accurate.

5 years ago

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Anna Springfield, OH

Except the fact that I have to charge it every three days, I like everything about it. When I call, I always get assistance.

5 years ago

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Zonnie Little River, SC

Gives me a little peace of mind. We have tested the unit twice and it was very good. They answered right away and got us what we needed.

5 years ago

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May Chou Buffalo, NY

Courteous service, efficient response. The price can be lower though.. I notice that there are other companies companies offer lower service fee. offer lower service fees.

5 years ago

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Mary Fowlie Rutledge, GA

We haven' needed them, but to know how wonderful they have been setting it all up and knowing they are there is a blessing!

5 years ago

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Marjorie A Adams Winter Garden, FL

I am wearing the watch and find it very comfortable. One time I set it off by mistake and they were on my set=up within seconds

5 years ago

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Susan Pendleton Topsham, ME

I have thankfully not had an emergency but each time I test the pendant they are very responsive. The result is a sense of security.

5 years ago

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Chris Oster Arlington, TX

Much quicker to respond to call than others providers but do wish there was a volume control on the unit. It’s very hard to hear customer representative.

5 years ago