Name: Medical Guardian
Rating: 4.5

star star star star star

Zubin Sethna Jackson Heights, NY

Just started looking into a medic alert system for my mother. On the web site, I sent off for information. Before I knew it, Kevin G. called me to discuss my options. He answered all my questions. I was not ready and wanted to do some more research. No sales pressure and when I was ready, I contacted him via e-mail to answer some more questions. Once again no pressure or hidden costs. Everything is on the web site and did not feel like I had to get a call just to be pressured to buy.

11 years ago

star star star star star_border

Sunny Brave Cedar Park, TX

Avant was very personable and helpful when I asked questions. I only caught him once "out of character". When a person has to be "in character," I get doubtful about their sincerity as a CS rep. Also, there were two things that did not set well with me: I did not get a confirmation e-mail immediately nor a charge to my credit card until Monday. That means that you may have the inability to "do business" properly on the weekend. If that is the way your system is set up, it might merit some review. Avant told me that I would get free two day shipping and that the equipment would be here Tuesday. I just now got the tracking number and it isn't even registered as being picked up yet. Knowing how UPS does business, that means it may arrive tomorrow but most likely, it will be Thursday. I also was not given the option of paying one month. It was four months or nothing. How is that different from a "contract" of sorts? Your Internet reviews are excellent but I am not impressed so far. It makes one wonder if the service would be like 911 putting a person on hold when they call.

11 years ago

star star star star star

Sharon Bart

My experience with your customer service/sales person Chris DiLullo could not have been better. He was well informed, extremely courteous and helpful. It was a pleasure to speak with Chris. He was able to answer all of my questions and concerns and provided me with his direct line to get back to him should I wish to proceed with the order, which I ultimately did.

11 years ago

star star star star star

Jack Washington, DC

After extensive online research and phoning several companies, I settled on Medical Guardian. This was in part because of the assistance of Ellen Walker, their knowledgeable salesperson. Medical Guardian provided the services I wanted for my mother without trying to add on other items or providing cheap discounts and inducements. I feel much better about being six hours away from my 85 year old mother knowing she has this extra protection from Medical Guardian.

11 years ago

star star star star star

Sarah Jane Billington Bristow, VA

From initial assistance with our phone call to inquire about this system to the polite, patient, and personal activation assistance, Medical Guardian wowed us with their helpfulness, personal interest, and professional representation of their company, product, and promise of exceptional service. I have peace of mind knowing Mom is able to summon help if I'm not by her side and she needs assistance. Thank you.

11 years ago

star star star star star

Eric Lloyd

Thank You Medical Guardian!!! I have delt with a lot of companies in my life and have never experienced customer service like I have with this company. your customer service advisor Harry is courteous, compassionate, and a real pleasure to talk to. Harry was very knowledgable, helpful and understanding. medical guardian has given me peace of mind when I'm at work and my father is home alone. He is safe thanks to Medical Guardian. You are a life saver. Thank You, I plan on being a long term customer to your company. This company is 2nd to none. I rate you 10. Thank you again!

11 years ago

star star star star star

Yvonne Maher Albuquerque, NM

I was so grateful that you called to assist me with the information I requested. Guy was so very understanding & knowledgeable of the circumstances in providing this service! He was so kind and made me very comfortable in assisting me to make the right decision for giving me that feeling of security .I felt like I was having coffee with a caring friend. Thank you Guy, I'm excited for my unit to arrive. Peace is a priceless Gift! You helped me make the right affordable decision.

11 years ago

star star star star star

Rick Somerset, PA

The sales rep. Michael was very helpful and explained all of the different systems to me. I purchased the mobile system for my mother to use and she is relieved to have a system to get her help quickly if she needs it. After reading all of the reviews and researching the different companies I feel happy with the product. The system arrived quickly and was easy to set up.

12 years ago

star star star star star

Osvaldo Miami, FL

After shopping around for some time, I found Medical Guardian was the best in meeting my requirements. I called and spoke to Jason. He was courteous, helpful, and answered all my questions professionally and with much care. He is great!! I am looking forward to receiving the equipment for my mom in the next few days. I am sure paying for the whole year in advance was the right decision. Thank you so much Jason!.

12 years ago

star star star star star

kathy krause Boulder, CO

we haven't received the prod. yet but the sales lady was amazingly helpful and knowledgeable...her father even uses the device. Put me totally at ease and then let the product and her service and first hand knowledge sell me on the product. No high pressured salesperson standing behind their product, just the true business and rating/reviews... I am still getting calls back from the competition after buying from the best!!! Thank you for the true sales customer service which makes me feel absolutely comfortable putting my mom's life in this company's hands

12 years ago

star star star star star

Ann Charlottesville, VA

Joe was very helpful, professional, and caring. He answered all questions we had and was very knowledgeable about your products. It was very easy to sign up and we are looking forward to the ease of installation promised by Joe. The only question I have (I didn't think of it while talking to Joe or I am sure he could have answered it) was when we should expect to receive the shipment. Thank you for making this an easy process!

12 years ago

star star star star star

Luiis Los Angeles, CA

Very satisfied with customer service by Kevin Glim. Kevin showed his consideration for my personal situation and was always compassionate to my very delicate situation with my family member. Kevin reassured me of all vital information related to delivery and did an awesome job to keep me informed on tracking the items ordered. Highly recommend this product based on past experiences and the great people skills I received from this representative. Great relief! Many thanks!

12 years ago

star star star star star

Weyland Burns Phoenix, AZ

Tracy answered every question and even those we didn't know to ask. He completely covered every aspect of the system and our needs. He did it in a manner of providing information and not a high pressure sale. I purchased this service for my mother and as I told her you don't know you need it until you do need it then it is to late. I reviewed a number of other vendors and this had the best bang for the buck.

12 years ago

star star star star star_border

Ivy Brown Memphis, TN

I set this system up for my 90 year-old mother. We both have peace of mind knowing this is a reliable resource. Recently, my Mom was relaxing on a lounge chair on her porch with the house door closed. She must have adjusted her position which accidentally set off the fall detector. Mom did not hear the monitor inside the house calling to her. Neither did she hear the Call Center calling the house phone and my cell phone was left in my car while I was out doing errands. No one was available to relay that Mom was safe at home so the local EMT's in her town were dispached to her home. You can imagine my Mom's surprise to find three EMTs hovering over her on her porch when she was perfectly fine. Now Mom knows how reliable the system is and also to take her cordless phone with her when she is out of earshot of the monitior. Also, Mom tapes the monitor to her PJ's at night to prevent false alarms if she changes positions in her sleep.

12 years ago

check_circle

Verified Customer

star star star star star

Lynn Shay

I've only been using Medical Guardian for a short period of time but during that the service and customer support was very good.

4 years ago

check_circle

Verified Customer

star star star star star

Mike and Vicky

From the start staff has been extremely helpful, answering questions and making sure we knew everything we needed to know.

4 years ago

check_circle

Verified Customer

star star star star star

Larry Ball

Very knowledgeable people. Very helpful too. Are willing to help set you up with your needs and very pricing compatible.

4 years ago

check_circle

Verified Customer

star star star star star

Donna Hawkins0

I have not had to request help but the test connection was immediate, friendly and helpful. I have been pleased with the security it provides.

4 years ago

check_circle

Verified Customer

star star star star star

Christina Holland

It was easy to order and set up for my mother. A piece a mind for her family so she can continue to live independently.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Matthew Murphy

Terrible. Elderly people need this service and you have made it so difficult. We received the wrong and missing equipment twice. Customer service kept calling my mother and contacting her about the service agreement and the device was terrible and difficult to set up. When I crashed to return the divide and cancel, the customer service rep was not helpful and even made that process too complicated for an elderly person that would need this type of device. Med Guardian is completely tone deaf to the needs of its customers. I will never recommend or use again for an elderly friend or relative.

4 years ago

check_circle

Verified Customer

star star star star star

Margaret

I accidentally activated it two times within a few days that they were very nice about it and helpful and understanding and I appreciated that

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Its pretty simple. We tested it the day we hooked it up a couple of days ago and everything worked fine. They've responded to a timely fashion.

4 years ago

check_circle

Verified Customer

star star star star star_border

Carol

Well the necklace broke and I called about it and they said they would send another one right out. I haven't received it yet. I tested it but I haven't had to use it

4 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I haven't had it very long but I guess it's average. It was explained very well and it was supportive and helpful. It doesn't look very good when you wear nice clothes.

4 years ago

check_circle

Verified Customer

star star star star star_border

Betsy

It is kind of expensive but I feel confident with them. It has done me some good. I do think I call too often because I lean on it. I will try to be more careful.

4 years ago

check_circle

Verified Customer

star star star star star

Bridget G. Kennedy Carrollton, TX

Immediate response from the fall detection. I had dropped it. I was immediately asked if I needed help and what to do if I didn't.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Coraopolis, PA

We haven't had to use it yet. We tested it and everything and they reached out and they answered the test immediately. They were very responsive

4 years ago

check_circle

Verified Customer

star star star star star

Catherine Ulysses, KS

Its all in one GPS instead of three or four pieces so I really like it. I tested it and they answered really fast and they spoke good English.

4 years ago

check_circle

Verified Customer

star star star star star

Rosalie Barto, PA

Support is very helpful. The value is very good. We checked around different places and there were a lot that were more expensive.

4 years ago

check_circle

Verified Customer

star star star star star

Cynthia Craig Rougemont, NC

It's so touchy that I have to be careful with it but appreciate all the people envolvex have come quickly Thank you for always being there

4 years ago

check_circle

Verified Customer

star star star star star_border

Helen Elk Grove Village, IL

Medical Guardian is easy to use. Customer service was helpful when we called to activate it. There were some steps that weren’t as clearly defined prior to testing.

4 years ago

check_circle

Verified Customer

star star star star star

Gary Louisville, KY

When I fall, they respond and I like that. It is a comfort. Support is very responsive and answer my questions if I ask.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Florence, SC

The device is light weight and easy to use. The staff is very professional and nice. Everybody we worked with was easy to understand.

4 years ago

check_circle

Verified Customer

star star star star star

Margo Cook Glen Ellyn, IL

Because it is easy to use, has both a neckless and wrist option and help for an equipment problem was positive and prompt

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Susan Setmire Madison, WI

I have had 2 returns of faulty equipment, a time where it went off line and and I don't how long that I wasn't covered for needing help, and times where the wall unit woke me up.

4 years ago

check_circle

Verified Customer

star star star star star

Nancy High Ridge, MO

We tested it but I've never had to use it yet. I've never had any problem. I like the fact that it's a mobile and can go with me.

4 years ago

check_circle

Verified Customer

star star star star star

Felicia Spring Valley, NY

I like it because you know it's on when you call them they call you right away. The support is excellent. I tested it when I first got it.

4 years ago

check_circle

Verified Customer

star star star star star_border

Eileen Pueblo, CO

Its nice that I can carry it in my purse when I go someplace. I only tested it once and the girl helped me a whole lot. She told me what I wanted to know, it was good.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Flo Olathe, KS

Its there in case I need it. I don’t like that I have to charge it every three days and that you don’t realize when it is down. It has run down a few times without me realizing.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Sabin, MN

Every time you drop it accidentally people call you which is good though the last time I dropped it took five minutes to get a hold of them.

4 years ago

check_circle

Verified Customer

star star star star star

Helen Westchester, IL

They are pretty nice. They were here recently when I fell. I was pleased with it. It is easy to accommodate. I recommend it highly.

4 years ago

check_circle

Verified Customer

star star star star star

J Millis, MA

It works fine. It I wear it to bed and roll over, it will push the button. They get back to me quickly. I would recommend them.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Midland Park, NJ

I like wearing it. It is the easiest way. I don’t like that it always goes off. The called me to test if everything was working.

4 years ago

check_circle

Verified Customer

star star star star star

Caroline Groton, CT

I like that it is convenient. And it is easy to use. I’ve used them three times this summer. They responded immediately. I am very happy with it.

4 years ago

check_circle

Verified Customer

star star star star star

Patricia West Hartford, CT

I accidentally use my Guardian and the EMTs showed up very quickly. I didn't need them and they were nice enough to not get angry.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Joanne Wright Ludington, MI

Medical Guardian is very responsive, but the button is too sensitive. I have had three recent accidental alerts despite trying to be very careful. I can't hear the base until from much of the house.

4 years ago

check_circle

Verified Customer

star star star star star

Anne Englewood, FL

The woman I spoke with was so helpful and informative and went out of her way to help me help my friend, for whom I was ordering the Medical Guardian

4 years ago

check_circle

Verified Customer

star star star star star

Christine Vickery Daleville, AL

They were very informed when setting up the account and checking all spots in the house to make sure the device worked.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

julie dudley Gilbert, AZ

I was told it would be able to contact my father if he fell. Now I am being told that there is a disclaimer that it may or may not. He has fallen several times and only once has it actually contacted him. You tell me (I am the dtr who bought it as reassurance that if he fell someone would know) that he needs to push the button. also there is no one in customer service on the weekends.

4 years ago

check_circle

Verified Customer

star star star star star_border

Lynne Prinzing Salem, OR

Not exactly what I thought it would be but it works wonderfully. I've had to use it once to call for assistance and it just happened so quickly I didn't even know what hit me

4 years ago