Name: Medical Guardian
Rating: 4.5

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Verified Customer

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James Hood Goldsboro, NC

The salesman was easy to deal with, but when I went activate it, it didn't have the correct parts and that was not a good experience I spoke to someone at the cancellation department and got it solved, however, I still haven't been able to activate it.

9 years ago

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Verified Customer

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Mary Taylor Richmond, VA

Although the service is for somebody that has not used it yet, the person I spoke with was pleasant. He knew all about it, and that helped me decide to purchase the equipment.

9 years ago

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Verified Customer

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Shirley Tolle Antelope, CA

So far, the service has worked just fine. My daughter got it for me, mostly because I'm an elderly person and I am alone most of the time. It's been a positive experience.

9 years ago

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Bernard Bank North Miami Beach, FL

They said it was going to be $24, but there were 60 some-odd dollars on my credit card. I didn't like what they did at all; I sent it back. I purchased it for myself, after I watched an ad for it on TV. I only use it when I leave and go out, but it was horrible. After I used it once, and after I got the private pin, I tried calling them 5 times at customer service, but I couldn't get through. I finally got to customer service and I told them how bad it was, and they said we will send you a label, we'll send the whole package back. We finally got the label after a week from FedEx, sent everything back, and that was it. I called my credit card company. The fraud division said they would take care of it, but they never did. It's a bad outfit.

9 years ago

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Verified Customer

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Karen Corbi Clearwater, FL

My experience with the representatives was pretty good. My wife gets seizures, and the first time she used it, the paramedics were there. They were pretty quick the second time as well. It's a good and quick service.

9 years ago

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Verified Customer

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Alicia Ruvalcaba El Paso, TX

My mother is getting older, so I thought Medical Guardian would be the best option for her. The representatives we spoke with were very good. I can say that so far, everything has worked fine for her; it's working properly.

9 years ago

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Verified Customer

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JS Friendship, NY

Their Customer Service representatives seemed to be really nice. I already had another service, similar to Medical Guardian, but it wasn't working right. This one is definitely a lot better.

9 years ago

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Verified Customer

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Paula Brindley Brunswick, GA

Customer Service was okay, they were helpful. The system was simple, all you have to do is follow the instructions. The only thing I don't like is the Necklace's cord. It's too heavy for me and it can be seen when you're wearing your clothes. That's not comfortable at all, especially during summer.

9 years ago

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Verified Customer

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Susana Jeppesen Plano, TX

We're very pleased with the service; they're very professional. It was easy to install, I just plugged it in the belt. It's been a very positive experience so far.

9 years ago

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Verified Customer

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Margaret Montgomery Kyle, TX

My son did all the arrangements for me and they were very good and helpful. I'm very satisfied with the system and the service they provide. They've been great so far.

9 years ago

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Verified Customer

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Cleo Bales Rising Star, TX

The short experience we've had with Medical Guardian has been satisfactory. The woman that helped us set it up and activate it was very nice and cordial. I was very happy with that.

9 years ago

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Verified Customer

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Velma Bivens Anaheim, CA

We haven't had any problem since my daughter ordered it. I haven't really had to use it, but we're happy with it and with the fact that somebody will be here in case something happens.

9 years ago

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Verified Customer

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Marvin Westerman Paonia, CO

My father in law was convinced he needed this type of service after falling on the snow. We purchased the Fall Alert and it was very good. The representatives also did a good job. I'm very satisfied with Medical Guardian.

9 years ago

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Verified Customer

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EW Hastings, MN

The service is good and the system is easy to carry around my neck and wrist. I haven't had a problem with it since we purchased it, however, I wish it was easier to understand.

9 years ago

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Verified Customer

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Ruth Lung Turlock, CA

The service has been very good so far. It was not hard to deal with the representatives and it was a easy to set everything up. Thankfully I haven't had to use it, but it's been fine.

9 years ago

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Verified Customer

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Jackie Stebelton Wayland, MI

We are very happy with the service we have. It was very easy to set up and use; they've been wonderful throughout the entire process. We never thought we would need something like that, but it worked out well.

9 years ago

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Verified Customer

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Sheila Tuffanelli Kentfield, CA

I purchased the Mobile system because I travel a lot, and it has not given me any trouble. Setting up the system was not hard at all, and although I haven't had to use it yet, I like the fact that it's mobile.

9 years ago

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Verified Customer

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Francine Luscher West Palm Beach, FL

I purchased Medical Guardian for my mother, and so far it's worked for her. They offer a very good customer service. Overall, we haven't had a bad experience with them.

9 years ago

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Verified Customer

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Sharon Barrott Beaumont, CA

It was extremely easy to set up the system in my house. The lady that answered me when I called was really really nice. Everything was just excellent.

9 years ago

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Verified Customer

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Maryann Frauenholz Glenshaw, PA

The system was good, and customer service helped guide me to match what I needed for my mom, so I think they were very knowledgeable in addressing the appropriate system.

9 years ago

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Verified Customer

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JB Surprise, AZ

I never had to use it yet so I guess everything's good, but dealing with the company has been great. The system is simple and good, and the customer service is easy to deal with.

9 years ago

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Verified Customer

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Isabelle Kamp Akron, IN

We just got this as peace of mind because my mom lives alone. We found medical guardian through online research. We haven't had this for very long, but it seems to be pretty good!

9 years ago

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Verified Customer

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Patrick Bates Allenton, WI

My dad is 75 and I am not a big help, so we bought this for him. I found medical guardian through a google search. We don't have much experience with it, so there isn't too much else to say.

9 years ago

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Verified Customer

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Arthur Brekke Elk River, MN

I'm not sure what the actual name of the system is, but it is the one that has the GPS. My father lives alone and he had vertigo kick in over night. We are satisfied with everything overall, the service meets our needs.

9 years ago

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Verified Customer

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James Davis Mineral Wells, TX

I thought it would be best to have the protection plan. It was excellent, it worked very well. Customer service was also excellent. I am perfectly happy with everything.

9 years ago

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Verified Customer

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Donald Cushman Fortville, IN

We got medical guardian because my father's health isn't so good. We found it online, and we have been super pleased with it so far. Everything is very easy.

9 years ago

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Verified Customer

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Charliene Call Polo, IL

I was thinking about getting some kind of device and was looking at the different ones that AARP magazine have and I saw their ad so I called about it.

9 years ago

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Verified Customer

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Felicia Scraper Tahlequah, OK

My loved ones decided to get this for me. I like that fact that I can take it with me instead helplessly home all time. I have the fall-walk detector and I really like it.

9 years ago

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Verified Customer

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Urszula Narkiewicz Snohomish, WA

I am pretty old and live alone. I found this product online. I got it because I want the peace of mind. I haven't had to use it yet but I know how to and it makes me feel good. I give them an 8.

9 years ago

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Verified Customer

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Donna Short Nitro, WV

I had an accident and I was recuperating at my sister-in-law's house. She ordered this for me just in case. I have the medical pendant. The battery doesn't seem to last as long as I thought it would. That worries me if there is ever an emergency.

9 years ago

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Verified Customer

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Steven Davis Matawan, NJ

It's fine I never used it though. I'm always here but if i'm not here, I wanna make sure he can use it. I decided he needed it because he falls all the time.

9 years ago

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Verified Customer

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Wanda Young Clermont, FL

I'm alone in Florida with no friends. Sales team told me the facts of the whole thing and so far service is great. Using it? Nothing to it. They've come through for me.

9 years ago

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Kelley Kalinich Glen Ellyn, IL

We have used Medical Guardian for my 88 year old father for the last year. I had researched the various medical alert companies and this one kept coming up with great customer satisfaction. We are so pleased with this service, from the emergency assistance to the customer service support. This was reinforced by my father's recent broken transponder that Medical Guardian replaced immediately with "overnight" mailing service. I would only recommend Medical Guardian to anyone seeking this type of service.

5 years ago

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Nicole Ammons Greensboro, NC

Unlike other products this is one small device worn around the neck or wrist. Does not require a landline or home internet service, or any other “equipment “. No issues with getting device wet in the shower. I paid approximately $275 for 6 months. Would have been a little less expensive to pay for a year. No other fees. Speaker on device and reception very clear and audible. So far very pleased.

7 years ago

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Francine Davis Miami, FL

Shana knew I was so nervous about setting up my husband's medical guardian phone, email account, and mobil accounts. My husband can be very difficult. I warned her that he didn't even want to wear the watch although he had agreed to this program. However, Shana was so gracious. She talked to my husband as if she were his daughter. What a professional. She was so professional and is a great asset to your program. It also helps because my husband is from Philadelphia!

7 years ago

Reply from Medical Guardian

Hello Francine! Wow, we will sure let Shana know about the very kind things you wrote. We're glad she was able to help your husband out as if she were his daughter! We're blown away. We love that he's a Philadelphia native as well! Thank you so much.

Jul. 9th, 2019

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Dinah Byrd Wilmer, AL

My 82 year old, sister-in-law, became ill at a hair appointment. She didn't know what to do the hair dresser called the emergency team. She is home alone most of the time, I assisted she and her son in setting up Medical Guardian. This give the whole family peace of mind. The customer service and assistance has been amazing so far. We are so thankful this is a service from a most reliable company which is affordable on her retirement income.

7 years ago

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G Downing Port Angeles, WA

UPDATE on 4/16/19: I'm upgrading my rating to four stars, as the company reviewed my mother's account after my original comments were posted. As a result, the $35 restocking fee was refunded, thus covering my return shipping, and then some. Thank you. ORIGINAL COMMENTS: The I'm in a mood to give one star, but to be fair I'll give three, because my gripe is not about the emergency response, which is certainly most important with a medical alert system. My mother died less than 9 months after signing up (and prepaying for a year). I called immediately to cancel service. I was told to return the equipment, and an appropriate refund would be issued for the remaining 3 months, so I was expecting a refund of about $112. The phone agent asked that I insure the shipment for $350 (so I paid extra for that). I also thought it wise to get a signature confirmation on the shipment, so paid almost $18 total for USPS shipping fee. Six weeks later, still no refund, so I called to inquire. The phone agent says they cancelled service when the equipment was received -- the date she quoted was 13 days after the date USPS tracking information shows -- but more importantly, she states that no refund is due because my mother received a promotional rate at sign-up, receiving two free months, and there is a $35 restock fee. So I guess the two free months are applied to the END of the year, rather than the beginning, which is screwy. I'm really annoyed, and am sincerely wishing I hadn't bothered to return the equipment. I'd have $18 more in my pocket, and would feel slightly less like we've been cheated. And my refund would be exactly the same amount -- $0.00. In fairness, I'll say that the response was adequate when my mother tested the equipment. Thankfully she never had need to use it in an emergency. But I'm still ticked off.

7 years ago

Reply from Medical Guardian

Thank you for your review. We first of all wanted to wish our condolences for your recent loss. We can definitely take a closer look at your concerns about the cancellations process if you provide us with a bit of additional information. Any information shared in your response will not be posted publicly. If you could provide us with your mother's full name, address and phone number, we will take a closer look at what happened here when you called in to cancel. Thanks again for reaching out!

Mar. 27th, 2019

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Joanie High Point, NC

I Worked with one of the reps in sales and he was more than helpful. I had lots of questions, and they answered all of them for me. This was a purchase for my Mom, so I had to get all the information together in order to purchase exactly what she was wanted (and needed). I called back a couple more times with additional questions on the equipment, and they were also answered. I was happy to place an order with a company that must pride itself on customer service because everyone I have spoken with has been great!

7 years ago

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Paula Robinson Stillwater, OK

Friendly staff, explains the use of the equipment. Setting up is easy and response calls during testing were audible. Having a metal roof may reduce signal (my cell phone especially) and Medical Guardian is aware.But, it worked during testing. I like that it can be used across the country. Has GPS. I was reviewing the other brands and the reviews for MG were the most favorable. I have yearly payment scheduled.I can cancel any time. Delivery. Was fast.

7 years ago

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Theresa V Lawrenceville, GA

I ‘ve had my Medical Guardian only one week, so far all are pleasant and efficient. When calling to test equipment they even say your name when determining if help is needed! Equipment is small and best of all you can replace their wristband with a band of your choice of band. I chose a expanding watch band so it can be pushed up when doing dishes. Don’t prefer necklaces types.

7 years ago

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Kim Cooper Auburn, IL

We had bought this for my mother for Christmas. Well my 80+ mother is stubborn & said she didn't need this yet and had us send it back, so I can't rate how it works. But customer service was awesome! They explained how it worked & which one would be best for our circumstance. When it is time to over-rule mother we will be going with Medical Guardian.

7 years ago

Reply from Medical Guardian

Kim, thank you for your review. We're happy that your experience with our Customer Care team was a positive one, even if your overall experience was not. We apologize for the frustration you had in canceling out your mother's account. We have looked into your concerns and have been in touch with you recently about these issues. We hope that we have been able to resolve this case to your liking, but please reach back out if that is not the case. Have a great day!

Feb. 21st, 2019

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Wayne Smith New Smyrna Beach, FL

My partner had Medical Guardian so I was familiar with the activation and its workings. However, my concerns were different since I am alone now and had other concerns beyond health emergencies at home. The Customer Rep was very helpful in resolving any my concerns. The fact that you had a water proof wrist band was at the top of my list in selecting Medical Guardian. The promotion available at the time certainly saved me two months of payments making the yearly costs very competitive.

7 years ago

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Samantha Venice, FL

Days within getting the device my grandma had a fall. My mom lives next door and we were lucky enough to be able to get to her right away. With out her medical guardian she could have been left stuck on the floor for hours in pain until someone found her. She did break her hip unfortunately. But she got the needed medical attention fast, and was able to become comfortable instead of suffering in pain and alone. I am so thankful we didn’t wait to make this purchase.

7 years ago

Reply from Medical Guardian

Samantha, we're happy to have been there for your grandmother when she needed help. We certainly hope that she is recovering well from her fall. Have a great day!

Nov. 27th, 2018

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Glen Bohannon Glen Allen, VA

I appreciated the excellent customer service from Felecia from beginning to end. My schedule was crazy so I needed to work things out over a few days. She was most polite to call me back when available as requested. She was most professional from beginning to end and caring to be sure I got the service and the devices that I truly needed. I look forward to receiving my product in the mail soon for my dear friend who needs the great benefits of your fine product.

7 years ago

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Jan Attard Lakeport, CA

when i was evaluating the system - i should have been told at the start the option of GPS tracking versus my brother yelling that i did not invest in a product for my mother that had that capability. I had to defend my position not realizing i could have gotten a unit that came with GPS tracking and quieted my brother right away. my mother is pretty much house bound except for us taking her out so the GPS is hardly an issue...my brother anticipates ( positively) my mom will soon be out and about which would be spectacular ...though again i was not happen to learn i was not fully informed at the start.... Otherwise the system is stellar. the representatives are courteous and prompt. we have not had to utilize the service for which we purchased the system however it is wonderful to know we are armed and ready if and when my mom needs emergency service and or when my mother falls unconscious. Thank you much Jan

7 years ago

Reply from Medical Guardian

Jan, thank you for the feedback. We're happy that you like our services and hopeful that your mother will be a bit more mobile soon. We apologize that you did not feel appropriately informed about the capabilities that came with your mother's device and the overall device options available to you. Your feedback has been passed on to the appropriate parties. Have a lovely day!

Nov. 20th, 2018

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Frank Abenante Staten Island, NY

After conducting side-by-side comparisons of these types of products and companies, I decided to go with Guardian for my Mom. She is 95 and recently fell and had hip surgery. Guardian was clearly the best value and customer reviews were very positive. The Customer Service Rep was friendly and very helpful in providing a detailed explanation. Delivery was prompt with components neatly packaged and undamaged.

8 years ago

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Dennis Draper Clifton, VA

The sales process was easy as was the activation. My elderly mother-in-law, who wears the device, has pushed the button by accident several times. Her comment about the people that responded to her call was “Those people sure are nice”. Thank you for your patience with her, I’m sure she’s not the only one, and thank you for keeping her safe.

8 years ago

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Manuel & Ann allier

Linda assisted in the Activation phase of system and got us on the right track. She has the patients of a saint and we applaud her efforts to get us on line and running. Margo was the sales rep and checked us in on a Sunday. Very efficient . Answered all our questions and had our system delivered on time Her suggestions for the payment method and maintenance contract were right -on. Yesterdays test personnel helped Ann get used to the system. Our experience thus far has been fantastic. Ann & Hal Hallier

8 years ago

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Elnora Peaks New Bern, NC

Three years ago I had a fall which made me realize, just how much I need a service such as Medical Garden. After receiving my equipment, I have felt safe just knowing that I'll be able to get help. When I test my equipment, someone always answers almost immediately. Thanks so much. E.L.P.

8 years ago

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Anastasia Michalakeas Worcester, MA

I have Medical Guardian now about 2 years and have had to use them two to three times. They answer the phone right away giving you your name and if you need help. They will contact Emergency and before you know it they are at your house. They also will also notified loved ones. I use the pendant and wear it 24/7 and even wear it in the shower. I have never had it go off accidentally when I'm sleeping. I can also use it out in my garden.

8 years ago