Name: Medical Guardian
Rating: 4.5

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Tammy Battle Creek, MI

We were very pleased with the customer service we received from Medical Guardian. I had used the chatbox to ask about a feature and when the representative and answered that we have to call, we were ready for high pressure sales. We received the opposite. The gentleman was informative and thorough inn a very helpful way. He also showed caring and compassion for my grandmother's situation. We couldn't be more pleased.

9 years ago

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Gloria Theressa Allen

Thank you Warren (Rep.) as well as Alexa (Supervisor) for being sympathic, patient, & understanding in our telephone conversation this am. I'm so pleased in the manner you both conducted yourselves, that my wish is that our conversation was indeed recorded. I believe "upper management " would be impressed and proud to know that Warren and Alexa represented the Company, Medical Guardian , with pride, honor, and dignity. Again, Thank You Both!

9 years ago

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Dominique Bayonne, NJ

This company is awesome! Go it for my mom and if she even trips it alerts and asks her if she's ok. That's how sensitive it is. As soon as she fell a voices says France's are you all right? My mom got into a car accident Upstae NY when she was visiting my sister. Today, I got a call from them stating she was not responding and called 911. Turns out my sister and mom were in a car accident and they called me before my sister even had a chance. They are amazing!

9 years ago

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Pat Ellicott City, MD

Extremely satisfied and feel very safe and secure no matter whether I am at home or out and about. I have fall protection as well. Service is quick and reliable. The primary reason I chose the Premium Guardian is the ability to speak with emergency response thru the call button vs. a base unit in another room. The 2-way conversation is loud and clear. Only one problem has arisen with the monitor detaching from the lanyard cord twice for no apparent reason which could have resulted in the loss of the monitor! I would advise taking the offered add'l. insurance the company offers to cover any loss which you could be responsible for the cost of replacement.

9 years ago

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David Chappell San Mateo, CA

My wife had one and she wanted me to have one. So I bought it mostly just to please her. It works. I used it one time when I bumped into a concrete wall with my car and I just called a tow truck. I'm impressed with it. It's a good thing, anywhere a cell phone works it works. I didn't know what I was doing when I set it up I just charged it up and hung it on me and it worked perfectly that one time when I was far away from home and someone came right away. You don't have to learn anything you just charge it up and hang it on. It works, that's all.

10 years ago

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Sharon Steinsland Galveston, TX

It's been good so far they were very helpful. I think that there are some limitations and there is only one speaker system and she might not be able to use the alert in the house. One thing that I think might be good is if they actually talk with their device on or have like the ability to talk into their device as suppose to having a speaker in the house, so have it like on her wrist. Is there a feature where they can talk into their wrist bracelet or necklace?

10 years ago

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Joyce Thompson Waukesha, WI

I found Medical Guardian online. I will be 85 in December and live alone, so I felt that I should have it for my safety. So far, my satisfaction with Medical Guardian is 100 percent. The sales representatives answered all of my questions and I have had no problem with the equipment. I have nothing but good things to say about Medical Guardian. I've gotten immediate responses from them. Fortunately, I have not had to use it in an emergency yet. I would highly recommend Medical Guardian to anyone.

10 years ago

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Mary Effinger Rome, GA

My brother and I purchased it for my mother's house. I hate to say it but she is not wearing the necklace or the bracelet at this time. She keeps it close by but she does not like wearing it. I do not know why, she just does not do wear it. My mother is very proud and I guess she is just fiercely independent. We decided to get the service because my mother is 88 years old and lives by herself, so we felt it was a good thing for someone to be able to help her when needed. She lives across the street from me, and I go over and visit with her throughout the day and check on her but she is alone during the night. I am thankful we have not needed to use it but it is nice to have the assurance and knowing it is there.

10 years ago

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JoAnn Wood Florence, AL

I had life alert and I did not like it. I had to change for some reason. I just looked up on the internet and found Medical Guardian and called them. I liked the service. The system is for my mom. She is an elderly lady so we needed the thing for her to wear it around her neck. My mom had a broken leg and she is recovering from that so we needed something in case she falls again. I 100% satisfied. The setup was very easy and understandable. I do not have any problems with it.

10 years ago

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Ann Piechowiak Northfield, OH

I purchased one of those alert band wrists for my mom because she is going to be 90 years old. Everything has been fantastic. There have been no problems. The salesman were really good and they knew what they were talking about. Nothing but polite. The equipment was very easy to handle and very easy to set up. With one call it was set up within minutes. What I like about medical guardian is once in awhile they would call to make sure your monitor is working. I really appreciate that because I am very busy. It is really helpful.

10 years ago

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Jo Zwolle, LA

Josephine has the neckless with the monitor and she likes it because she can take it anywhere she wants to go. We like the way you can hook it up yourself and get everything started. She decided to get it because we was up in age and wanted to stay home by herself. She and I felt safer knowing she had something she can contact me with if she needed help. So far we have been really satisfied with the service.

10 years ago

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Deborah Dean Houston, TX

I found Medical Guardian as I was doing research on the internet. I have the GPS device that I can carry with me anywhere. I purchased it for myself since I am 69 years old and a diabetic. I fall a lot and break things. I love it! Its great! I was in a medical emergency and everything worked exactly how it was supposed to. It called my daughter and gave her all the information she needed to be able to help me.

10 years ago

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Virginia Kaysville, UT

I did some research on the internet and I looked at the analysis of who were the best ones and Medical Guardian is at the top 3 and their overall rating is the best one. We purchased plan where you punch the button and you call an ambulance. My wife needs it because she is not in very good health. So far the system has worked, we have used it twice. The installation was really easy because you just push a couple buttons and they do the hook up automatically for you. I give Medical Guardian 10 stars right now because it has worked the time we needed it.

10 years ago

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Gilberthe Russell Royal Oak, MI

My son and daughter-in-law first told me about Medical Guardian and thought I should have it. I am very pleased with the equipment. One time, I was sitting back in my chair and must have somehow pressed it. I had my cell phone in my hand and it rang. It was a lady from Medical Guardian asking if I was okay. Luckily I haven't actually had to use it yet. I'd give Medical Guardian a 10, I really would.

10 years ago

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Marilyn Meyer Ottawa, OH

I learned about Medical Guardian online. My mother was getting older and she still drove, so I wanted her to have some protection when nobody is with her so I decided to sign her up for the mobile service. I am been satisfied with the experience thus far and the sales rep that helped us was good. The service is easy to use but I think when Medical Guardian is set up for an elderly person, they should let us know that you can actually put in somewhere and say where there is a hidden key and how to get into the house if someone can't come to the door. My mother had a stroke and one of the responders came to the house but couldn't get in because her door was locked. We didn't know we were allowed to tell them.

10 years ago

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Arthur Bosynak Elgin, IL

My dad lives alone and I have always worried about him falling and not being able to get to the phone for help. I was doing research on google to find the best medical alert system when I came across Medical Guardian. We ended up purchasing the Emergency Help Button. So far we are very pleased. It gives both of us peace of mind that someone is always a button-press away. We haven't used the system yet, but they have been great to work with. I give them a 10 out of 10.

10 years ago

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Frances Phillips Fresno, CA

My daughter told me about Medical Guardian because I live alone and sometimes fall and cannot get up. Before I had Medical Guardian, I fell and luckily someone came by and found me and took me to the hospital. Since I've had Medical Guardian, I have pushed twice and the equipment worked fine. I like that I can take it with me anywhere but do not have to take it with me if I don't want.

10 years ago

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Thelma Price Red Oak, TX

I first heard about Medical Guardian on the internet. I am home a lot alone and I'm 82 years old and I use a walker to get around, so just thought I better get some you know since there. My overall experience with a Medical Guardian sale's rep is fine. I think it's nice sometimes that they ask if there's anybody in the house, any help you know besides myself so, but other than that I'm satisfied.

10 years ago

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Patricia Lewis Stockbridge, GA

I have just become a client of Medical Guardian and I am very pleased with their customer service. They were very respectful and professional in my conversations with them and totally helped me in my decisions. The company's reps are "in country" so I could understand them and they could understand me. I feel safer with Medical Guardian on my side. I highly recommend Medical Guardian.

10 years ago

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Judy Brivchik New Cumberland, PA

My daughter got this product for me - both the necklace and bracelet because I have vertigo very badly and quite often. I also have had 8 spine surgeries and live in a 3 story house. So far I've never needed your services but I've accidentally triggered my alarm system 3 times. The person who answered me alarm was always so nice and pleasant and said they were glad that I truly didn't need them at that time.

10 years ago

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Cindy Brown Mountville, PA

Was very worried about my father being alone at home during my work day. He had fallen a few times, once while I was there. He told me one day that he was on the floor for about 2 hours before he could pull himself into the living room to the sofa for support to get back up. I called the that night to order the Medical Guardian. It arrived a few days later and the install was very easy. They have you do a test run to make sure the call goes through and what to expect. We haven't had to use the service yet but I can rest easy knowing, I'll get a call as soon ass something does happen. I would recommend this to anyone who has to leave their mother or father home alone. Cindy B.

10 years ago

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Mike Irick Atlanta, GA

Medical Guardian has proven to be the leader not only in the Personal Medical Alert and Response industry but in my opinion based on all interactions with the company, they far exceed any company that markets, educates, sales, delivers, and maintains quality service and support throughout the life of the product and beyond with its constant eye on the latest technological advances. It is comforting knowing that we have provided for our loved one the best protection available from the best company out there and at a reasonable cost.

10 years ago

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Shelly Kilgas Denver, CO

Product is well designed and uncomplicated to use. I tested the distance limitation from the base station and found that the alert button worked well outside as well as inside. The pendant is lightweight, too. Customer service and technical support have been able to answer all of our questions and were exceptionally patient with our testing from inside and outside of the house. The monitoring company representatives were very calm and gave my folks reassurance that help would really be on its way should they ever need it. Bravo!

10 years ago

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Donna Hammonds Fayetteville, GA

My sister and I researched medical alert systems independently, and both of came up with Medical Guardian as the top choice. Imagine my surprise when the expedited delivery fee was waived and a free lock box was included with the order. It was easy to set up, simple to activate, and the staff members we spoke to on the phone were polite and professional. I hate wearing anything around my neck or wrist, but I don't even notice that I'm wearing the pendant or the wristband. I feel much more secure in my home now.

10 years ago

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Linda Castleberry Woodstock, GA

From the minute I called Medical Guardian, the customer service was great. When I received my unit, the directions were so clear and the person I called to set up my unit was so nice and walked me right through it. I am very pleased with Medical Guardian and feel much safer with it in my house and wearing the pendant around my neck. Thanks for the great service!

10 years ago

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Kendall Ridgway Portland, OR

I have called a couple of times -accidentally - and the Responder has been very patient. I didn't realize that the responders voice comes over the modem or whatever that thing sitting in the charger is called. I am concerned since I keep mine by the front door to remind me to take it when I leave the house. If I fall back in my bedroom can the responder hear me?

10 years ago

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John Stallings Boardman, OR

I really appreciated the Lady that helped me decide what i was needing. I didnt understand nothing about what she was explaining to me.while she was talking to me asking questions i started understanding what the things was. It was an eye opening feeling knowing that i was going to be as safe and that if i pushed the button on either one of the life savers then i had nothing to worry about cause the person on the other end would have everybody coming to me. I was so proud of the lady that was talking to me explaining all this to me. If it hadnt been for this really sweet lady i dont think i would have even talked to anyone and would have more than likely would have hung up my phone and never answered any numbers from that number or company. Thank you MICHELE for talking to me and explaining all this to me i know now i will be safe and well taken care of if i ever needed yall. Thank you my MICHELE i think i Love You. God Bless You And Keep You Safe And All Your WishesCome True. JOHN. C. STALLINGS

10 years ago

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Kristi Knoxville, TN

We had a great experience working with medical guardian. We were looking for a system for our Mom and Ed a consultant spent a lot of time talking with me and he advised us what was best for her and what would work at her rural residence. I can not review the call center as we have not had an emergency situation. Shipping was very fast. I have researched All medical alert systems and finally decided this was the best alert system for the money out there.

10 years ago

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Dan McNair Rancho Cucamonga, CA

I called to make a change on my credit card info, as I entered it incorrectly. I was pleasantly surprised to get a customer service agent right away. I mean fast! And she was so nice, and so helpful. She was able to pull up my info so quick too. I haven't received my equipment yet, and so far I am VERY impressed. If this is normally how things go, I can't be more satisfied that I selected Medical Guardian. Keep up the good work! Thanks!

10 years ago

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Yvonne Katzman Jacksonville, FL

my experience with Tim one of your reps was Great! He was patient and not pushy. My father had a fall before we could purchase the alert. So my purchase was delayed until this past week from October 2015. Tim was helpful and as our needs changed he answered all my questions. We finally ordered the alert this past week and it is expected to arrive at my fathers' early next week, I am hoping it will relieve us of some worry in this delicate time with my 91 year old father. Thank you so much and I would say give Tim a raise. Happy Holidays! Yvonne

10 years ago

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Pamela R Arnold Ocala, FL

This experience with Medical Guardian has been very easy and most reassuring. It is a difficult decision which company to use. However, Medical Guardian truly had the best offer and record. I received my kit yesterday and had no difficulty setting up and testing. The employees I have interacted with have been very helpful, personable and professional.

11 years ago

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Kathleen Grbac Hillsborough, NJ

I hope that this product is as helpful to my 90 year old father as "Tim" was to me. I can't remember the last time I had such a positive experience ordering an on-line product. Tim was knowledgeable, pleasant and could not have been more pleasant. It's nice to know that there are still people out there that understand the concept of work ethics. Awesome job Tim.

11 years ago

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bill Villas, NJ

So far so good, the rep. was great. Thanks Mike. Having a phone jack installed as I want this to be in central location in the home. My dad is happy with the idea of having this and so am I (peace of mind) We will be hooking it up and in a few days. Will up date review after that. Get both wrist and necklace buttons as he loves having the option as to what he'll wear.

11 years ago

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Teresa Boswell Chicago, IL

The medical guardian website was easy to work with and was user-friendly and I like the way I was able to make the purchase. It would have been helpful to have more information on the unit I purchased when it came to knowing about when the charge had expired and how it indicated that to the consumer. When it comes to your customer service rep Lenny I did not like his sales tactics he did not seem like he knew enough information about the unit did not listen to my concerns and was very pushy and his information didn't lineup with your website this was the only reason why I made the purchase through the website versus the customer service representative.

11 years ago

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Edward Heler Chicopee, MA

Yesterday I accessed your website to find information on your medical alert systems. I had a question and used your chat line to talk with a representative. I believe his name was Kevin. Anyway, he promptly provided the information I was seeking, assisted in the signup as I ordered your premium system, and then assisted with completing my record by listing the contacts who should be called in case of an emergency. Great experience. That is why I signed up with you.

11 years ago

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Rebecca Hughs Greer, SC

Guy called my home within 5 minutes of my submitting a request for additional info online. We talked a length about my specific needs and concerns. He answered all questions and offered additional considerations that we had overlooked. I would highly recommend and advise friends and family to talk with someone from Medical Guardian before making a decision on an alert system. Thanks for helping me and my father through this process.

11 years ago

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Brian Shaw Lewisville, TX

My experience with Medical Guardian was excellent in all respects since the initial phone call. The salesman was very pleasant and knowledgeable. He answered all my questions in such a manner that the reply met or exceeded the intent to my query. I am awaiting receipt my device and anticipating setting up the system and learning how to use it.

11 years ago

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Phyllis Cunningham Ozark, MO

I first called in,, and talked with Michael in July. I liked what he told me, but wasn't ready to proceed. (Our community flooded twice in 2 days, then I left on vacation out of the country for 10 days.) I asked him to call me first part of August, which he did. Once we were able to visit, I made the purchase. At this time I'm just waiting on the product. Mike has been very helpful, and gave me his personal contact number to reach him first should I have any questions or concerns. Thanks, Mike!

11 years ago

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karen antoine Melbourne, FL

Rob was very helpful and spent a lot of time with me due to my many questions, and the situation with my mom as she is a "snowbird" living in two different places during the year. After we finished with the order, I did have a couple more questions, and called leaving him a message. He promptly called me back even after leaving work, and the next morning, he had already gotten the answers to my questions, and called me to pass on the information. Thank you, Rob, for your professionalism., and your going beyond the call. I look forward to the peace of mind of knowing my mom is safer now when she is alone.

11 years ago

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Rosemary Memphis, TN

Very helpful person to facilitate the purchase of the system - Took longer to be delivered that originally expected. Set up was easy - my mother is hard of hearing so she has some difficulties with understanding the person speaking to her from the monitor. The call button seems to be kind of sensitive for my mother and she has had several false calls. We are still working on that. Mother is afraid that she will accidentally press the call button and will have emergency people in her bedroom at night before she realizes she has called for someone. Are happy to have this service but still waiting to see if it will work well for us.

11 years ago

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Ransom Weber Yucaipa, CA

Before purchasing a home alert system for my wife, I was going to contact a minimum of 3 vendors. I first contacted Medical Guardian and and after getting in touch with Mike who was professional and outstanding in explaining the system and in answering all of my questions and concerns, I decided there was no need to contact any other supplier! purchasee comonies;I

11 years ago

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Cheryl Vienna, VA

Mike was persistent but patient with me while I struggled to convince my dad that he needed the service so someone was looking out for his well being 24/7/365. The system was easy for my dad to set up and get started. Only problem was that the lockbox promised did not arrive with the unit. My follow up email asking about it was unanswered. I am thrilled to know that someone is keeping an eye on my dad while still granting him all the freedom he wants to live his life. He can shop, do yard work, golf and drive and he can get help if needed. It gives me and my sister wonderful piece of mind. Our grandmother suffered a stroke and lay in her house 3 days before she was found. Thanks to Medical Guardian we know that fate will not befall her son.

11 years ago

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Joseph R Duffy Riverside, CA

I just received mine yesterday and decided to test it in the other side of the house. When I pushed the button it told me that if I wanted to cancel the call push the button twice holding it down for 7 seconds on the second one. I did that but a few minutes later I got a call from the fire dept. that paramedics were on their way. I told her it was a test but she said I had to tell Guardian that it was just a test so that they could cancel the alert. I did that but a minute later the paramedics were at the door. It was embarrassing but at least I know that I will get help quickly. The next time I test it I'll stay on the line until they answer so I can tell them it's a test.

11 years ago

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Nancy M. Wright Allison Park, PA

I am very pleased with my Medical Guardian. I feel once, soon after I got it and it was only a matter of seconds before someone called to make sure I was alright. Another time, twice in fact, I bumped the button and immediately someone came on to see if I needed help. Both times I felt a little foolish, and yet very comforted to know that it really works! I am very thankful that I purchased the Guardian. Many thanks too, for all those who answer calls.

11 years ago

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Ken Abbott Melville, NY

Website was informative and helpful. The live chat helped me to discover options and prices that were not listed on the website. Jeff was very helpful and he gave me a direct phone number to contact him. After discussion with other family members I called him directly and got the product I wanted at a price lower than the website. When I got the confirmation email I discovered that 2nd day shipping was available and I called Jeff back and he was able to update the order and get the unit shipped 2nd day. Jeff was very informative and understanding. As a former police officer he sounded convincing and honest. I looked up your company on BBB and the A+ rating reassured me. My experience so far with your company has been great. I only hope that it continues to be so positive and that we never have to rely on your device. I believe that the service will be there if the need happens. I'm impressed so far, please follow through.

11 years ago

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Marion Yohn Baltimore, MD

I am so impressed with the Premier Guardian because of the help I received from Mike Rosenberg. He was so patient, answered all of my questions and gave me much confidence that I will have the best system available. I consider him my personal rep and can call him at any time with any question or problem. I have received my unit and can't help but feel I am the best hands possible and available. Someone in my condo building received different system today, and I feel they have been cheated. I am going to find it hard not to brag about my Premium Guardian.

11 years ago

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Mary Agnes Boni Winnemucca, NV

I worked with Jason. He was wonderful to work with. I told him I had to confer with my mother before "we" made the decision to buy the product. He made one follow up call, then let me make the decision to call when we were ready. He did not hound me or bother me with lots of follow up calls. I really appreciate that. He answered all our questions, gave suggestions and honored our decisions... no pressure, very nice!!!

11 years ago

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Lois Wheeler Cabot, AR

Lady was very courteous and helpful and I got the medical alert with GPS in one week. My only complaint is that the cord that you wear around your neck is clunky. I am short and it would fit a VERY tall person and by the time I adjusted it I have a couple black plastic things showing about all the time. The cords should be made to the size of the person..

11 years ago

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Barbara Wright Sunbury, OH

Checked info on internet..Jonathan imediately contaced me w/all the necessary info. After comparing w/other options I called him back on Jan. 29th to place my order. He was extremely polite and informative. Anwered all questions in a easy to understand manner. Also gave me client service number & acct number for future reference. He is a deffinete plus for your organization.

11 years ago

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Georgia Bierholm Coeur D Alene, ID

I was assisted by Jim, who was vey professional, knowledgeable and thorough in explaining everything to me. He was patient with my questions, giving me all the time I needed to assess the facts, follow-up with additional questions, etc. He described the equipment and how it functions (giving actual usage scenarios). He gave a very detailed explanation of the services Guardian provides. I look forward to receiving my medical alert device.

11 years ago