Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Pat San Clemente, CA

Every time I have tested it, it has worked perfectly. However, they are based back East, and I would feel more comfortable if they had an office out here in the West.

7 years ago

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Verified Customer

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Joan Summersville, WV

I haven't had to use it yet, but one day I pushed the button accidentally and they came right on to make sure I was okay. I barely even touched it and they were right there

7 years ago

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Verified Customer

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Vivian Hamburg, PA

I think that the buttons are nice and large. I think the option of having a necklace or a watch is good as well. When we call in for a test, it does quite a few rings until it's picked up.

7 years ago

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Verified Customer

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Carol

Any time I call to test my machine, I never have a problem with them. The only thing I have a question about is if I am still covered if I go out of state.

7 years ago

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Verified Customer

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Mary Rio Rancho, NM

I just got the device that can cover me from anywhere, but it's kind of hard to carry around. But, it works fine as far as I know, and they treat me nicely when I call them.

7 years ago

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Verified Customer

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Catherine Chestertown, MD

They're very courteous and polite, they explained everything to me. It's very comfortable to wear, and it gives me the satisfaction I was looking for.

7 years ago

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Verified Customer

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Diana Kinross, MI

We've had a few accidental times but they were very nice. They're always so quick to respond and when we let them know it's not an emergency, they're very kind.

8 years ago

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Verified Customer

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Clyde Camden, AR

Each time we have reached out to Medical Guardian, they have spoken to us in a very respectful and polite voice. They always seem to be in a good mood.

8 years ago

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Verified Customer

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Debbie Greensboro, MD

I used it when I was having heart problems, and they answered and sent me an ambulance within minutes. Sometimes it takes them a while to answer though.

8 years ago

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Verified Customer

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Patty

I like the convenience of being able to take it with me, and I'm able to add a little case so I don't have to worry about shutting it off accidentally.

8 years ago

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Verified Customer

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M.O

I fell in the bedroom and they called my daughter who lives 45 minutes away. She told them to send the ambulance. We could have avoided that if she called the neighbors first.

8 years ago

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Verified Customer

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Helen J

I've had a really good service from them so far. They're always there when we need them or for a testing. It seems to be efficient and does the job it's supposed to do.

8 years ago

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Verified Customer

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Richard

A couple of times I have accidentally hit it and you guys called me right away. I use it all the time, when I'm outside or even just around the neighborhood.

8 years ago

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Verified Customer

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Lillian

My wife uses the wristwatch, she likes it better than the one that hangs around her neck. When she fell, she pushed the button and it worked as planned.

8 years ago

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Verified Customer

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Nancy

I have only had to call a couple of times for general questions, but they've been extremely nice. I wear the bracelet, I like it and it's waterproof.

8 years ago

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Verified Customer

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Vivian

There has been very little contact with customer service, but it's been really good. I like all the different options and the ability to take it anywhere I go.

8 years ago

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Verified Customer

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Louise Chesnee, SC

My Grandson and my cat have set it off but it's just a second until they come on and ask me if I have an emergency. They're very understanding about accidents.

8 years ago

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Verified Customer

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Anonymous New Pekin, IN

I think it's comfortable to wear, it doesn't bother me at all. I can sleep all night with it on. It seems to be in a reasonable price range as well.

8 years ago

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Verified Customer

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Edward Schenectady, NY

They make sure you understand how the equipment works and how to practice test. It works perfectly, just push the button and if you need help it will be on the way.

8 years ago

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Verified Customer

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Anonymous St Louis, MO

It seems like when it says "call in progress" and you can't stop the call from going through once the button is pushed. Between the time that I press the button and get a response, it's not as fast as I would really like.

8 years ago

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Verified Customer

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William Chico, CA

The few times I've called your company, it has been prompt in responding. It can't be more convenient. One has to put it on her body somewhere. It's as good as it can be at the same time and serve it's function.

8 years ago

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Verified Customer

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Debra Warrensburg, NY

Any time I pushed it, they were always courteous. They always came on in a short amount of time. They're very pleasant with the customer. They're very quick.

8 years ago

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Verified Customer

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Donna

The device is very accessible. My mother has had to use it 2 or 3 times. Each time, I get a text notifying me of her status. Customer service is very quick.

8 years ago

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Verified Customer

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P Jacaly n Krewson

Thought their customer service and verbal communication was very good. A bit too many follow up calls and e.wild while I exercising purchase. Though this is typical of most busine.

8 years ago

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Verified Customer

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Anonymous Broomfield, CO

The call center is not always available, I was told I would have to wait until the next business day sometimes to get an answer. I also do not like having to carry the stations when I leave the house.

8 years ago

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Verified Customer

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Anonymous Brooklyn, MI

I tested it and the voice came on within 30 seconds or so and asked my name and if there was a problem. I thought it was very fast, so I was pleased with them.

8 years ago

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Verified Customer

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Anonymous Lexington, KY

They were very professional and helpful in setting up the product. Now all we have to do is press the button and that's it. I think it's a good product for the price.

8 years ago

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Verified Customer

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Jason Walnut Creek, CA

It doesn't work as well as I'd hoped. When I call or press the button I get a signal and says my call is in progress but then nobody calls me back. It's difficult to talk to one of their representatives, the phone is either busy or nobody is there.

8 years ago

Reply from Medical Guardian

Jason, thank you for the review. We would like to have a member of our Technical Support team take a look at your device issues to see if we can resolve them. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out to troubleshoot your device. Thanks again for reaching out!

Sep. 26th, 2018

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Verified Customer

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Sharon North Port, FL

I haven't had it very long, but it is easy to use. I have one around my neck all the time and if I go out of the house I just carry the other one with me.

8 years ago

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Verified Customer

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Betty Chandler, AZ

A neighbor referred me to Medical Guardian. I feel more secure because I can take the device shopping with me. Customer service explained everything to me really well. I'm grateful for how helpful they've been.

8 years ago

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Verified Customer

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Anonymous Davenport, IA

Medical Guardian's rating online is what made me buy their alert device. Their customer support seems ready to help, and the device is really handy to use.

8 years ago

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Verified Customer

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Carl Greenville, SC

When I've tested the system, there is quite a delay when you call before getting a response. The device is easy to use. When I call into customer support, they are always available and always responsive.

8 years ago

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Verified Customer

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Joseph And Irmgard

We really like the service Medical Guardian provides. Any time I call someone in customer service, they answer my questions. The product is really easy to use.

8 years ago

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Verified Customer

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Gloria

Customer service has been great in helping us with what we need. I think the device your wear on your arm is difficult to get on or off. I wish they had a stretchable band.

8 years ago

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Verified Customer

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Marilyn

When I purchased Medical Guardian for my parents, I had some issues with establishing the service. Unfortunately, there are still some unresolved issues. Other than that, we have had no problems with the device itself.

8 years ago

Reply from Medical Guardian

Marilyn, we're happy that your experience with our medical alert devices has been positive overall. You also mentioned that there are some unresolved issues. We would like to see if we can help you with those. If you reply directly to this message with your parents' full names, address and primary phone number we will reach out to address these concerns. If you wish for us to reach out to you directly, include your contact number as well. Any information shared in your response will not be posted publically and will only be used for us to investigate your concerns. If you have any additional specifics to share about these concerns, please feel free to share them in your response as well. Thanks for reaching out. Have a great day!

Sep. 5th, 2018

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Verified Customer

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Sheila

My wife has this device in case she needs to get a hold of me. She has had seizures and this device would have been very helpful if she had it. She can take it out of the house to keep her safe.

8 years ago

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Dorothy

We did lots of online shopping for companies, but Medical Guardian had the best reviews. We initially had problems with customer support and getting them to answer the phone line.

8 years ago

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Verified Customer

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Martha

I wear my alert device all day long. It's very comfortable, and I feel protected with it on. Customer service is very reliable. I highly recommend them.

8 years ago

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Verified Customer

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Roger Winter Haven, FL

Customer service is always eager to answer your questions and always friendly when you called. The device is easy to use and you can see when you pressed the button.

8 years ago

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Vigi Baldwin for Rena Pesci Farmington, MI

In June I tested the system and could not get contected. I called the customer service and they said there was problems with the ATT towers. Not good if it was a real emergency!!

8 years ago

Reply from Medical Guardian

Vigi, thank you for reaching out. We see that you contacted us about this cellular connection issue previously. We will be reaching back out to help retest the device in question to ensure everything is functioning as it should. Have a lovely day!

Jul. 31st, 2018

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Verified Customer

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Steve D Oceanside, NY

Very easy to use. Straightforward and simple set up for both lockbox and device. Easy activation and knowledgeable customer service team which included a test of the unit

8 years ago

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Verified Customer

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Donna Marrone

The unit is a little larger than I expected getting used to it. Reassuring to know help is not far away if needed. People have been very helpful when I have had to ask questions.

8 years ago

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Verified Customer

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Susan

I just wear the bracelet or put it in my pocket. I use the larger one if I ever leave home. I've had good conversations with them when I was setting it up, they're very good at exlaining how everything works.

8 years ago

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Verified Customer

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Nancy

I work out in the yard a lot and I am able to keep it with me all the time. They are very dependable and answer quickly. I test it once a month and everything works fine.

8 years ago

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Verified Customer

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Josephine

It has to be attached or connected with the radio base or transmitter. For a senior, to have to remember to take the transmitter with them is a little bit of a concern.

8 years ago

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Verified Customer

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Lillian Coleman

mainly because the means of communication between me and the company is only through the disc that sits on my bedside table. if I should fall or otherwise be disabled there is no way I can communicate.

8 years ago

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Verified Customer

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Alois & Theresa

I really like the price and service that this company offers. Their customer support is very informative every time we call. We have had no issues with this device.

8 years ago

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Verified Customer

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James And Elizabeth

Customer support did a nice job explaining and showing us how to use the system. It gives me peace of mind knowing I have this in case of an emergency.

8 years ago

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Verified Customer

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Eula

We got this system for my mother based on a recommendation from someone else. I've called the customer support, and they were very helpful to me while they solved my problem.

8 years ago

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Verified Customer

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Vivian Jean

One of my complaints with this system is that it doesn't work farther than my house. Regardless, I feel safe with it, and I'm grateful I haven't had to use it yet.

8 years ago