Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Neva Foster Callahan, FL

Actually my daughter was the one who found it for me. I haven't used it, but I still do routine checkups to make sure it's still functioning. It's a very secure feeling.

8 years ago

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Verified Customer

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Dan Orders Waterford, MI

I got it because I'm diabetic. Every time I test it, it works. I had to use it one time when I had low blood sugar and they answered my call, it was great.

8 years ago

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Trudi Callahan Jacksonville, FL

The customer service representatives are very helpful. Every time we've inquired and asked questions, they've been more than helpful and we were able to resolve any issue.

8 years ago

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Joseph J Ptacin Jr Trinity, NC

I've had no problems with it and I'm very pleased with Medical Guardian. Well I have called using the one that hangs around your neck or clips on a belt and the clip breaks off.

8 years ago

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Waltraud Freyer

I first got it when I searched on Google. They had the highest rate of all them at the time. I haven't used it, but we have done tests on it, to see if it works. It truly does the job, they contact you within a minute.

8 years ago

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Lillian Threshier

My daughter picked it out for me. They are always available when we check the button and I've also had to use it once when I fell. If I hadn't had it, I wouldn't have been able to get help.

8 years ago

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Anonymous

I live at home and I'm alone so I wanted to have something that would let me have assistance if I ever needed it. I usually have the device close by, even when I'm not wearing it at home. It's very convenient and easy to use.

8 years ago

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Donna

The necklace gets caught on sweaters, towels and the loop its attached so I have to untangle it often; need to carry base unit with necklace--extra thing to carry . They have called me on false alarms. it would be great if they improved the necklace. I like that its light weight and has been mistaken for jewelry.

8 years ago

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Jacqueline Erdmann

I got it as a gift and so far it has been a very good one. I fell about a month ago and I had them help me. They just worked fast, the help got here right away.

8 years ago

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Anonymously

I studied how they manage the company and I like the best that their answering people were in the United States. I haven't had to use it I only inadvertently set it off once and they answered right away. There's one thing about it that I don't like, the little plastic prongs on it broke and I won't hold to the lanyard that I wear around my neck.

8 years ago

Reply from Medical Guardian

Thank you for the review. We would like to see if we can help you out with the issue you mentioned here with plastic prongs on your unit. Would you be willing to help us in locating your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out. Thanks again and have a great day!

May. 11th, 2018

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Barbara Bragg Concord, CA

My daughter decided to get this for me. I wear it every day and feel secure with it. I don't have to worry if I fall or anything, I know I'll have the help.

8 years ago

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Karen Bird Norman, OK

I saw it on TV and I ordered it. I never have had to use it. I had to call them to make sure the thing was working right, I'd say it was satisfactory. I'd like to pay less for it because other people in my area who have similar devices are paying a lot less

8 years ago

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Richard Evans Fredericksburg, VA

I looked at all the companies listed on Google and they appeared to be the best ones. When I do my monthly tests on the device they are really prompt to respond.

8 years ago

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Erma Jean Bunton Corsicana, TX

I picked it because of the price. When I test it, it always works. I'm always able to contact someone pretty quickly and get whatever information I need promptly.

8 years ago

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Anonymous Sacramento, CA

I saw an advertisement from Medical Guardian. I have the bracelet and I wear it all the time. I haven't actually used it but I know it works very good. I feel secure with it all the time on my wrist.

8 years ago

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Anonymous

My wife did a lot of researching; She works in the medical field and at the end, the most recommended company was Medical Guardian. We got it because I fell down before and I had several injuries. I have no problems with the device and I never had an emergency for use it recently. I'm happy with it and it gave me more security when I'm home alone.

8 years ago

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Dorothy Houde Los Gatos, CA

. I'm not really pleased with Customer service because when I have called to just check and see if it is operating, it took an awfully long time for an operator to answer.

8 years ago

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Anonymous Newport, OR

The only thing that we don't like is that the Lock Box is outside and the climate here is really cold and in my opinion, it will generate problems when the emergency people try to open it. The rest of the services had been excellent. I'm really happy with Medical Guardian.

8 years ago

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Maureen

Whenever I call Medical Guardian, I always speak to an excellent customer service person. So far no emergencies since I started wearing the necklace.

8 years ago

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Juanita Felts

I've only had need of the service one time, but the service was great. When I test my system, the operator is always very kind and is sure that I am okay before she hangs up.

8 years ago

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Verified Customer

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Norma

I never actually had to use the service, however When I went to cancel, I felt I was pressured with the whole process and I didn't like their attitude

8 years ago

Reply from Medical Guardian

Norma, thank you for the review. We're happy you have not had to actually use the service as of yet! Regarding your experience, when you went to cancel, we would like to look into that for you. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. We can also have someone reach out to help you cancel if you wish. Just tell us if that is the case in your response. Thanks again for reaching out!

May. 14th, 2018

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Reba Breeding Powell, TN

I just got an offer by mail in May, since then I got it. I've already used it once, I fell in the floor and I couldn't get up. I pressed the button and they send me an ambulance after I talked with the operator. I'm not happy with that service because I didn't receive the best attention and I want to cancel the service for that reason. I don't want to use it anymore.

8 years ago

Reply from Medical Guardian

Reba, thanks for the review. We certainly hope that you are doing OK after that fall that you experienced. We will have a member of our Cancellations department reach out to discuss canceling out your account. Have a great weekend!

May. 4th, 2018

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Lorraine Singer Deerfield Beach, FL

I bought Medical Guardian because it was rated very high compared to other companies. I've been very pleased with the security that it provided me, my only concern now is that I got it while I was living in the United States but I live half of the year in Canada. I was told that I have to change the device that I had for another one that supposedly will provide me with the service that I need. After all Medical Guardian wasn't able to give me the correct one, they said to me that they can't provide me the service that I need. I had to cancel.

8 years ago

Reply from Medical Guardian

Lorraine, thank you for giving us a chance. Unfortunately, most of our devices cannot work in Canada at this time. We appreciate your feedback. Have a great day!

May. 4th, 2018

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Carol Axelrod

I decided to buy it after I read the reviews online. I've never had to use it. I rarely put it on so it's probably fairly useless to me because it's not comfortable, that's one of the problems.

8 years ago

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Iva Mcgowan Georgetown, KY

I decided to buy this device because it has a Wireless service. My mother uses it. She already had an emergency once. She fell down and the covered everything on time. The device is pretty easy for operate.

8 years ago

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Karen Harding Indianapolis, IN

I bought it for the price and the fact that is possible to have it everywhere and you can use it without problem. I like that mobile technology. So far the service has been really good, it seems to be okay.

8 years ago

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Julia Horner Auxvasse, MO

I got it for my mother. I really don't know to what degree the thing works. Sometimes I get an email when the thing goes off but I don't think I've ever gotten a call. It probably has to do with the severity of the situation though.

8 years ago

Reply from Medical Guardian

Thank you for the review. Regarding the emails you sometimes receive, you are correct that phone calls are only made during actual emergencies. Emails can be received if a test is performed or a false alarm occurs. Feel free to reply directly to this message if you have any other questions about how this process works.

May. 2nd, 2018

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Jill

My mom fell and broke her femur. Medics arrived in 10 minutes. I was notified immediately. She went a shock trauma center. She is up and walking 3 weeks later.

8 years ago

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Anonymous

When I press my button to test my service, sometimes the wait for a response is a little longer than I'd like. That concerns me for a time when I might really have an emergency.

8 years ago

Reply from Medical Guardian

Thank you for the feedback. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look into your concerns. Reply directly to this message with your full name, address and phone number and we will have a member of our Customer Care team reach out to troubleshoot. Any information shared in your response will not be posted publicly. Have a great day!

Apr. 27th, 2018

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Lorelle Harke

My husband is unable is not well. If something happened to me he would not be able to help. It's a comfort knowing all I have to do is press a button and someone will be ther for me.

8 years ago

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Verified Customer

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Lucille Downs

I haven't, up to this time, had a need to use the buttons.It is difficult to answer the following questions, since I haven't had a medical situation for need of help.

8 years ago

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Carol

I used once and was very impressed. I purchased it for each of my 3 sisters so I don't worry about them as I know they will have will have help if needed.

8 years ago

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J. Youngblood

Never had an emergency but the button has been pressed by accident and they respond promptly. Customer service is helpful, patience, and their courtesy is always appreciated.

8 years ago

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Yankee hill lady

Always fast response and pleasant. Actually used alert button within last month and response time was great. We live in a remote area and not easy to find us.!

8 years ago

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Chris and Don

It's like another set of eyes. I like the security of knowing there is always someone to help if needed. I have already recommended the device to two other people.

8 years ago

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Carolyn Direen Monument, CO

My wife did some research and Medical Guardian seems to be the best one we found. My mom is the one that is using it, so far we haven't had to use it but it works fine.

8 years ago

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Henry Hurley

I live with my wife and our kids bought it for us. We have not had to use it, and actually I'm not really happy with it, because it doesn't do any good. We have a farm and if we walk to the pond the device lost signal. It doesn't reach far enough.

8 years ago

Reply from Medical Guardian

Henry, thank you for the review. Your Home Guardian has a range of up to 600 feet, so depending on the size of your property and environmental factors, this may not be enough range to cover you at your pond. We have several other devices that may better suit your needs. If you would like to discuss your options, please reply directly to this message and we will have a member of our Customer Care team reach out. Have a great day!

Apr. 24th, 2018

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LS Deerfield Beach, FL

I bought Medical Guardian because it was rated very high compared to other companies. I've been very pleased with the security that it provided me, my only concern now is that I got it while I was living in the United States but I live half of the year in Canada. I was told that I have to change the device that I had for another one that supposedly will provide me with the service that I need. After all Medical Guardian wasn't able to give me the correct one, they said to me that they can't provide me the service that I need. I had to cancel.

8 years ago

Reply from Medical Guardian

We thank you for reaching out. You are correct that most of our products do not provide coverage in Canada. Only our landline based Classic Guardian can be used there, so that would not work for you if you did not have an active landline at your Canadian location. We are happy to have provided you with that extra level of security while in the United States and would gladly serve you in the US if you ever have the need in the future. Please feel free to write back directly to this message if you have any other questions or concerns!

Apr. 24th, 2018

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Ron Bartz Macungie, PA

I got Medical Guardian because it was the best offer in the market. We haven't had to use it, but every time that I tested it, it works perfectly. I think we just feel secure that it's here in case we need it.

8 years ago

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Elizabeth Grubb Council Bluffs, IA

I like the fact that medical guardian has the GPS service and I could take it whatever that I want. I never have to use it so far but I feel really secure knowing that I have it with me.

8 years ago

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Lee Dunton Melbourne, FL

I had fallen a couple of times and the owner of the company bought it for me. I never had to use it but so far it has been working really well. Is easy to use and I'm really happy with it.

8 years ago

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Jody

you are very good at doing monthly checks. Fortunately Mom has not needed to use it, but i have peace of knowing she has it it use, should she need it.\

8 years ago

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S. Robinson

Medical Guardian hssn't really been tested for me. They ate really a contingency service. Thank goodness I've had no emergency calling for their rseponse - so it is hard yo rate Medical Guardisn. I would rate them highly four courtesy.

8 years ago

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Carol Moss Grant-Valkaria, FL

The service was suggested by a social worker. The device is easy to use. I've always had a timely response from them. I just wish there was a way to increase the volume.

8 years ago

Reply from Medical Guardian

Carol, thank you for reaching out. We're happy that you are pleased with your device overall. We have put in a request to have the volume raised on your unit. This change should be in effect immediately!

Apr. 19th, 2018

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Claudia Fettig Beaverton, OR

I saw it in an advertisement, I haven't had to use it but a I have pressed the button a couple if times by mistake and it does not go off easily and is a problem for me.

8 years ago

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Glenda Martin Edgewood, TX

I bought medical guardian for the price, is really helpful for me because once after an surgery I blacked out, I press the button and the came for help me really quick.

8 years ago

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Osamu Hamatani Galt, CA

We saw it in the AD. So far, we haven't had to use it, but once it went off accidentally and they called immediately for checked that everything was right and in order.

8 years ago

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Alan Poland Cape Coral, FL

We decided to acquire this medical guardian after a friend recommended to us. We haven't had to use it but we set it up in the kitchen and it works fine. It's very good.

8 years ago

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Joseph Collins St Louis, MO

I did some research and they seemed reliable, so I gave them a try. I only used it once when it just went off on its own. It worked very well, just as advertised.

8 years ago

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Ed Schneider Omaha, NE

I just noticed their television ad and liked their price, so I went with it. I wear the watch every day. It was very easy to renew the service when the time came to do that.

8 years ago