Name: Medical Guardian
Rating: 4.5

check_circle

Verified Customer

star star star star star

Deborah Louisville, KY

Somebody at Medical Guardian is always there to answer any questions. The service is easy to access and it doesn't matter whether she is at home or out.

7 years ago

check_circle

Verified Customer

star star star star star

Martha Augusta, GA

The people at Medical Guardian that I had the opportunity to speak with was extremely helpful in answering all of my questions. The service is very easy to understand.

7 years ago

check_circle

Verified Customer

star star star star star

Deborah Oviedo, FL

The process was very easy. From getting the information to set up. I now have a piece of mind that should anything happen and mom needs help and I am not here she can get it.

7 years ago

check_circle

Verified Customer

star star star star star

Lino And Yvonne

The customer support always answers and they were very helpful when I first tried to set it up. The device is easy to use and I can hear it very well.

7 years ago

check_circle

Verified Customer

star star star star star

Ronald Fort Myers Beach, FL

The representatives are very responsive when I test it. They check if everything is good and seem to know who I am and are fairly knowledgeable so I'm pleased.

7 years ago

check_circle

Verified Customer

star star star star star_border

Stefania Morton Grove, IL

My mother sits in a chair and she fell and pressed the button and they responded very well. When I try to get in touch with the customer service, you have a long waiting period. The response time on the device is faster.

7 years ago

check_circle

Verified Customer

star star star star star

Shirley Lawrenceburg, IN

The salesperson followed up several times and gave me his direct line if there was any problems or issues. The device is slim, not real big and bulky.

7 years ago

check_circle

Verified Customer

star star star star star

Carol Beaver Creek, MN

They were very accomodating in answering questions. The set up process was incredibly easy. Their customer service is good and they attempt to meet the needs of the patient.

7 years ago

check_circle

Verified Customer

star star star star star

Roberta

It's so easy to use, all you need to do is press a button. I accidentally pressed it once while vacuuming and they called me right away, I was impressed.

7 years ago

check_circle

Verified Customer

star star star star star

Gleynn Lockney, TX

It works just like it was advertised to work. My mother drives a 50 mile round trip drive to see my father in the nursing home so we wanted to make sure she'd be safe.

7 years ago

check_circle

Verified Customer

star star star star star

Ronald Nixa, MO

It works the way it's supposed to and they call you right back. Now I have peace of mind knowing I can leave my husband in the house for a short time.

7 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Union Bridge, MD

If you are not right next to the base unit, they cannot hear you through the pendant. But, anytime we've contacted them with questions or concerns they have been polite and informative.

7 years ago

Reply from Medical Guardian

Thank you for the review. Keep in mind that if we can't hear you for any reason, our team will assume that an emergency is occurring and respond accordingly. Don't hesitate to reply directly to this message if you have any additional questions.

Dec. 21st, 2018

check_circle

Verified Customer

star star star star star

Deb Schweitzer La Vergne, TN

We bought this because my mom fell. Thank goodness we did because she is doing it a lot more and she gets help! Just wish the band was nicer or interchangable.

7 years ago

check_circle

Verified Customer

star star star star star

Debra Chicago, IL

Received the equipment in a timely fashion. The person who assisted me in setting everthing up and testing the equipment was good and explained it well.

7 years ago

check_circle

Verified Customer

star star star star star

Donald Austin, IN

The customer support has answered all of my questions. It was a live person on the phone. I'm very satisfied and I recommended it to a couple of my friends.

7 years ago

check_circle

Verified Customer

star star star star star

Frances Herminie, PA

It was very easy to set up and I've had no problem with it and the customer support. The device seems very sturdy. The device was a lot easier to work with and set up.

7 years ago

check_circle

Verified Customer

star star star star star_border

Sharon Raeford, NC

The customer service was nice and courteous. They were very friendly when I spoke to them. I can't take it anywhere outside of my home and that's the only problem I have with the company.

7 years ago

check_circle

Verified Customer

star star star star star

Doug Greenville, TX

From the very beginning, the customer service was very helpful. The device is easy to plug and charge and it's small and compact. He's able to take it with them.

7 years ago

check_circle

Verified Customer

star star star star star

Ellen Vincennes, IN

The customer representatives were able to answer my questions without any problems. The device had all the features that I needed and it's easy to use.

7 years ago

check_circle

Verified Customer

star star star star star

Linda Kokomo, IN

We've talked to the customer service to get answers and they've been very helpful. She accidentally pushed the button holding something against her so it's easily pushed.

7 years ago

check_circle

Verified Customer

star star star star star

Patricia

It's easy to use. I liked the price and that the calls were all answered in United States. They've been very helpful with anything that we've asked them.

7 years ago

check_circle

Verified Customer

star star star star star

Dorothy Waco, TX

They are always answering the phone in a very timely manner. Very quickly and they know their products and answer all my questions to my satisfaction.

7 years ago

check_circle

Verified Customer

star star star star star_border

Hedy Prudenville, MI

We've had quite a few difficulties using it. We had trouble with the signal. The customer service helped us with whatever issues we were having and tried their best to get it to work for us.

7 years ago

Reply from Medical Guardian

Hedy, thanks for the review. We're happy we were able to get your issues resolved. Don't hesitate to reach back out if you have any other needs. Have a great weekend!

Dec. 14th, 2018

check_circle

Verified Customer

star star star star star_border

K. Rapid City, SD

I was a little intimidated at first by the process but a man walked me through it and helped me use the device. He was very gracious. I have been happy with the amount of customer service I have been offered.

7 years ago

check_circle

Verified Customer

star star star star star

Katharine Salt Lake City, UT

This provided all the options I needed. It's very efficient and easy to use. Everyone was extremely helpful and patient and seem to take a personal interest in my situation.

7 years ago

Reply from Medical Guardian

Katharine, we're happy you feel taken care of by our team. Have a great weekend!

Dec. 14th, 2018

check_circle

Verified Customer

star star star star star

Edward Harris Jamestown, TN

It's a pretty good thing that is easy to use. When my dad fell, and they called me real quick and they got to it. They are really nice to talk to and they explain everything.

7 years ago

Reply from Medical Guardian

Edward, we're happy to have been able to be of assistance when your father had a fall. We hope he is doing well. Have a great day!

Dec. 14th, 2018

check_circle

Verified Customer

star star star star star

Bret Durham, NC

We reviewed different companies offering and Medical Guardian sounded best for us. When we needed help it got here right away. It has been everything that we wanted.

7 years ago

Reply from Medical Guardian

Bret, we thank you for choosing us with so many choices out there. We're happy to have been there when you've needed us. Have a great day!

Dec. 14th, 2018

check_circle

Verified Customer

star star star star star

Bruce Lovettsville, VA

It's always on and ready to use. I've only had to call customer support a few times but they've always been courteous and give me the right answers in a timely manner.

7 years ago

check_circle

Verified Customer

star star star star star

Suzanne Powell, TN

I went with Medical Guardian partially because there was no contract and they had a reasonable rate. They've answered all my questions and are reliable.

7 years ago

check_circle

Verified Customer

star star star star star

Frances Montross, VA

The customer support has been very helpful with the whole experience. Everything seems to be good so far and we haven't had any problems with the equipment.

7 years ago

Reply from Medical Guardian

Frances, thanks for the review. We're happy that your experience has been a positive one so far. Have a great day!

Dec. 13th, 2018

check_circle

Verified Customer

star star star star star

Olga

I find them very attentive. Very customer focused and available to answer questions when needed. The equipment is very easy to set up and easy to use.

7 years ago

check_circle

Verified Customer

star star star star star

Terri

They called me and made sure that everything was alright and made sure I had everything hooked up right. They walked me through everything. The way I pay my payment is easy.

7 years ago

check_circle

Verified Customer

star star star star star

Wayne Florence, KY

The representatives were friendly when I talked to them. They've been very friendly and helpful any time I needed to talk to them. It's very simple to use and it's useful.

7 years ago

check_circle

Verified Customer

star star star star star

Vicki M.

My dad needed to use this only a week or so after we had set it up. The operator answered as expected and stayed on the line with my dad until paramedics arrived.

7 years ago

Reply from Medical Guardian

Vicki, we're happy that your father was able to make use of our services when he needed it. Sounds like he got our system at just the right time! We hope that he is doing well. Thank you for the review.

Dec. 12th, 2018

check_circle

Verified Customer

star star star star star

Sylvia Grider

I haven't needed to use it yet, so I am just rating the purchase and activation process. Very smooth! I already referred a friend who has hers installed already.

7 years ago

check_circle

Verified Customer

star star star star star_border

Sandy Mt. Morris, MI

My dad has been using Medical Guardian for a few months now. One time when I was with him and we tested the button, it took over 3 minutes for someone to answer. That seems a bit long to me.

7 years ago

Reply from Medical Guardian

Sandy, thank you for the review. Generally speaking, your father should expect one of our emergency operators to get on the line in under a minute. If that is not the case, we would like to take a look at his account. So we can better research your particular situation, would you be willing to help us locate your father's account? Any information shared in your response will not be posted publicly. If you could provide us with his full name, address and phone number, we will be in touch. Thanks again for reaching out!

Dec. 13th, 2018

check_circle

Verified Customer

star star star star star_border

Sandy Dayton, OH

We have not had to use, but my mother is willing to use the watch and carry the transmitter when she goes out! This is all a plus! Set up was easy and representative was very helpful

7 years ago

check_circle

Verified Customer

star star star star star

Theresa Fruitport, MI

I am very happy with Medical Guardian. The man who helped me purchase it was very good and informative. They checked back in with me after the device arrived.

7 years ago

check_circle

Verified Customer

star star star star star

James Robbins, NC

The representative that helped us when we bought it gave us the best customer service I have ever dealt with. The service is easy to use for older persons.

7 years ago

check_circle

Verified Customer

star star star star star_border

Nancy Cedar Park, TX

It took a little while for customer service to respond when I needed them. I think it would be better to have the ability to speak to each device instead of carrying an extra one just to speak to people.

7 years ago

Reply from Medical Guardian

Nancy, thank you for the review. We have a variety of products to meet a variety of needs, including devices designed for use both at home and on the go that you can speak directly into during an emergency. If you are interested in hearing more about other products that may better meet your needs, reply directly to this message with your full name, address, and phone number. Any information provided in your response will not be posted publically. Have a great day!

Dec. 11th, 2018

check_circle

Verified Customer

star star star star star

Barbara Bray Tucson, AZ

Like it because she can wear it In shower, we''ve tested it monthly with no problems, and after she got it she had realized several of her friends have it too.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Bette Blythe Albuquerque, NM

I have no idea how to rate MG. I have it, I feel more secure and that's it. I have not had to use it and for that I am grateful. My only issue is that it is inconvenient to have to carry the device everywhere, but without it, the whole thing is useless. .

7 years ago

Reply from Medical Guardian

Betty, thank you for the review. We're happy to offer you a greater sense of security with one of our devices. We offer a variety of device options to meet a variety of needs. If you are interested in a device that offers you an all-in-one solution that you can wear, we have devices that may better suit your needs. A member of our Customer Care team will be in touch to discuss your concerns and other device options that are available. Thanks again for reaching out.

Nov. 29th, 2018

check_circle

Verified Customer

star star star star star_border

Robert Pickerington, OH

Had trouble with my device. Completely discharged while in the charging cradle overnight. Customer service mailed me a replacement charging cradle and the unit appears to work properly once again.

7 years ago

check_circle

Verified Customer

star star star star star_border

Sharon E Hawkes Norfolk, VA

The only reason I ratedthem a 4 is that, when I pressed the button, it took several minutes before they answered and then I had to wait another 15 minutes before the emergency services arrived.

7 years ago

Reply from Medical Guardian

Sharon, thank you for the review. A member of our Customer Care team will be in touch to test your device to ensure that everything is working as it should.

Nov. 21st, 2018

check_circle

Verified Customer

star star star star star_border

Pat South Bend, IN

Customer service properly answered all of our questions when we were deciding which medical alert system to sign up with. The one time my mother used the device, it seemed as though we had to wait for an answer for a while.

7 years ago

check_circle

Verified Customer

star star star star star_border

Diane Greenbackville, VA

We have had a couple times getting a connection to Medical Guardian when doing the test. We had a couple minor issues in the beginning but customer service was able to come in and help with everything.

7 years ago

check_circle

Verified Customer

star star star star star

Dale Independence, MO

Medical Guardian has the right combination of features and price. Customer service is always prompt and always friendly. They have been very friendly.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Lonni Waco, TX

When I accidentally pressed the button, they answered and did exactly what they told me they would do when I bought the service. I found the little thing I had to carry around with me was awkward so it was hard to figure out what to carry it in.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Myron Farmington, MI

There have been a lot of falls which I don't understand. There were a couple of times they were supposed to call me back and I haven't received any calls. There was one time where I tried it and I thought I would get a call back and next thing I knew, the fire department was there but I never got a call or received a response on the device.

7 years ago

Reply from Medical Guardian

Myron, thank you for reaching out. We will have a member of our Customer Care team reach out to help you out with your unit and to make sure everything is functioning as it is supposed to. We will be in touch shortly. Have a great day!

Nov. 15th, 2018

check_circle

Verified Customer

star star star star star

Carolyn Spencer, NE

The guy speaking to us was very good about talking me through stuff and then when they set up the account for my mother, she said they did a great job answering questions.

7 years ago