Name: Medical Guardian
Rating: 4.5

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Verified Customer

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James Sullivan

I thought this would be good for me judging from the brochure I read. I am on assisted living, so I only use it when I leave the building. I find it to be adequate.

8 years ago

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Ann Nolton Los Angeles, CA

I saw it advertised somewhere and decided to get it. I haven't really had to use it, thank goodness, but I'm sure they will be there when I need them.

8 years ago

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Jim Sun City West, AZ

I've never had to use it, I just keep it as a form of insurance. It's simple to use and seems to work fine. If I'm away from home, the GPS can locate me very easily and they can come get me wherever I am. It's very handy.

8 years ago

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Alvin Olson Casper, WY

My wife found it for me. It's good, I haven't had any problems with it. I like the one that goes on my wrist more than the one that goes around your neck.

8 years ago

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J.S Chicago, IL

They sent me another button that I didn't ask for and I certainly I haven't activated it. I hope they're not charging me for it. The one time we used it was a screw up but they were very nice about it. Our problem is AT&T does not work very well in my condo, so the device doesn't work all the time and that's not good.

8 years ago

Reply from Medical Guardian

Hello, we appreciate your feedback. We would like to research the extra button you received. We would also like to activate your unit and ensure that your device is working properly. Please reply with your full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information one of our Customer Care Specialists will reach out to you shortly. Thanks.

Apr. 12th, 2018

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Robert Miller Ottumwa, IA

My daughter purchased it and gave it to me. I have never had to use it but I'm glad to have it. I'm just more comfortable having it because I'm here alone.

8 years ago

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Muriel Pearson Minneapolis, MN

After doing a lot of research I got this for one of our elderly relatives. They seem pretty good so far but it's just a little hard to get a hold of them sometimes. It also doesn't seem to work 100% in some areas.

8 years ago

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Sandy Williamson San Jose, CA

5 Star: Received email. 2 Star: No explain on results. Mom called so I know button was accidentally pushed, but not explain in email. If she didn't call I would of thought it was an emergency

8 years ago

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Vee Whitakers, NC

They responded to alarm at my residence and when they tried to contact my Mom with no response..they immediately contacted me... therefore I know that they are on point.

8 years ago

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Patience Hervey East Grand Forks, MN

I purchased this for my mother in case she fell and needed help. She has used it already to get help when that happens. They just respond when they need to and the thing does what it's supposed to do.

8 years ago

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Andrea Justin Vallejo, CA

So far I haven't had to push it, but I still have it on me in case I need it. Customer service has been a lot of help. They respond right away when I press the button.

8 years ago

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Richard Lademan Detroit, MI

They have been very accommodating and the system was very easy to set up. The only thing I don't like is that they continue to call my 90-year-old father in law to get him to update the equipment...

8 years ago

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Anonymous Delray Beach, FL

I think they're wonderful. I needed to call them once because I lost the thing that you have to connect to everything and they were very nice about it. They just sent me a new one.

8 years ago

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Dan Bellefontaine

When I pressed the button to check on the system, it took me a couple of minutes to get to an operator... I don't really like that you have to carry the little device with you. If I push the pendant for help, I gotta go to the other unit in order to be able to talk to them. They are also more expensive than the other services I saw.

8 years ago

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Anonymous Del Valle, TX

I got it because it can work outside of the home. We've tested it but never really used it for emergencies. The device works well and every time we try to get in touch with them, we get good service.

8 years ago

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Robert Anderson Augusta, GA

I got it as a gift from my brother. I wear it everyday and every time I drop the thing they call me right away to make sure I'm ok. From that, I know it's working.

8 years ago

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Ralph Crum Holland, TX

We got them because they had the only price we saw that we could pay. Thing is that my father lost both of the things, so the main unit is just sitting there. It just tells us when the electricity is on or off. They haven't called or checked up on us or to replace the equipment. I don't think they hold their end of the bargain. They should be checking on us and make sure that we're ok. They don't even call to check that everything is working, they just assume that it's all good. If we fall or get hurt, there's nothing we can do about it, there's no way to push the button.

8 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your experience with our Home Guardian unit. We would like to speak with you about the unit to ensure you have everything you need to be protected. We will have one of our Customer Care Specialists reach out to you shortly. Thanks for your feedback.

Apr. 6th, 2018

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Mary Broaddus Eugene, OR

We have seen the advertisement on TV and I always travel to Washington and I knew it has a chip that I can use in the United States. I have never use it but I think that it is pretty good myself.

8 years ago

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karlady Liberty, NC

Doing some online research determined that it was not limited, it didn't limit me to my home only. I've never had to use it, I mean, I wear it but I never had to use it. I have tested it and had good response time.

8 years ago

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Joan Marakoff

I just kinda picked one and it turned out to be them. It's there in case I need it, but I really haven't done anything with it. They have always answered my questions though.

8 years ago

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H George Port Neches, TX

They were the cheapest service at the time, so I got it. The button is easy to use. I had to use it when I was out shopping with a friend. I fell and had to use it to get an ambulance and go to the hospital.

8 years ago

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P.M. Zellwood, FL

I picked it since it had the GPS on it. I can take it anywhere I go. I recommended it to a friend because I thought I would get something for that, but I never received it.

8 years ago

Reply from Medical Guardian

Thank you for the kind review as well as the recommendation! We would like to look into your situation to make sure you get the gift card that was promised. Would you mind helping us locate your account? All information provided in your response will not be posted publicly. If you can provide your name, address and phone number, we will look into this situation for you. Have a great day!

Apr. 6th, 2018

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Shelia Singer Delray Beach, FL

I got it because we saw it on a newspaper but I'd never had to use it but I live alone and I put on the necklace monitor when I'm home. I would assume the support is very good

8 years ago

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Donna Knorr Neenah, WI

I saw it advertised on TV and thought, you know, they wouldn't put it on TV if it wasn't legit, so I called them and got it. I wear it all the time, even if I go away. It's a comfort to have it. Mostly it's just the reliability of knowing that I have something in case I need help.

8 years ago

Reply from Medical Guardian

Hello, we are happy to be there for you in your time of need. We aim to provide Five Star service. Is there anything we can do to earn a Five Star review from you? Thanks.

Apr. 6th, 2018

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Willie J. Thomas

Based on received service. I was not pressured into getting the service and no put into a long-term contract. I did not get any scare tactic sells pitch.

8 years ago

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D.N. Potomac, MD

My daughter pick it. I've never use it, I've tested it but I never use it. They're okay but they're not always anxious to help, I had a question last week and they wouldn't help me, I had to call a sales person.

8 years ago

Reply from Medical Guardian

Thank you for the review. We hope you never do need to use our services! It sounds like you had some difficulties reaching our Customer Care team recently. We had been experiencing high call volume recently and wanted to assure you that we have taken steps to address this issue. You should have a much easier time reaching us the next time you call in. Feel free to reply directly to this message if you have any other questions or concerns. Have a lovely day!

Apr. 5th, 2018

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Eileen Williams Manheim, PA

It had everything I needed. I'm handicapped and I could fall anytime so I just wear it around my neck. They're always there. Every year I have to get a new one because the battery runs out.

8 years ago

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Charles Bunnell St. Petersburg, FL

My daughter bought it for me. I've used a couple of times when I fell and I had to go to the hospital. When that happened I got someone here within a few minutes.

8 years ago

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Dolores Danik New Kensington, PA

Well because it has a bracelet and it has a necklace and it let me know. I need it a lot at night cause I'm by myself. Well to me their a little expensive but their worth it

8 years ago

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Ronda & Samuel Teare Emmett, ID

I was recommended. We've never had to use it I'd probably but they are always checking to make sure everything's okay, we're just really happy with it, that's all.

8 years ago

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Margaret Weiss Pittsburgh, PA

Well we only used it one time. After lunch I guess it was, they answer it right away, it works good, they were really good, they've been right here when it happen.

8 years ago

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LR Murfreesboro, TN

I had a neighbor who used it so I just went with her recommendation. I haven't had any problem with them so far, I never had to use it. I don't have any complaints.

8 years ago

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William Bishop San Antonio, TX

I decided because of advertisement on TV. I used it everyday. I have not had experience yet, I haven't had to use it but sure it will work I am very pleased with it

8 years ago

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Anonymous Hartford, SD

When I've had to contact them, they've been right there for me. The device is good, though I would like to have a wearable device that did not require a separate contact device to communicate. The service also costs too much.

8 years ago

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H.F. Franklin, OH

The county office for the elderly recommended this company to me. I've never had to use it, but I wear it every day. When I call in to test it, they always answer my call pretty quickly. I have no concerns about it.

8 years ago

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Terence Mccarthy Decatur, IL

My children were the ones that decided to get this for me. I use it whenever my wife or my son leave and I'm left alone at home. As far as I'm concerned, we haven't had any problems with it.

8 years ago

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Mary L Vera San Antonio, TX

I got it for my mother to use it. Recently we had an incident where she misplaced it. I called in to see if there was a way to locate the thing but there wasn't. I was a little disappointed with that.

8 years ago

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Dorothy Meyer Lafayette, LA

My children chose it. I wear the bracelet all the time and when I've called to see if it's working they have answered promptly. I feel like I'm safe with it.

8 years ago

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Mary Ness San Diego, CA

Thankfully I have not needed to use it. I've only called them to check on the thing and make sure it's working alright. Customer service has been fine whenever I do that.

8 years ago

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Dot Flynt Tyler, TX

I picked it because it could travel with me anywhere. I've had it for several years now but I've only used it once. Thing was, there was a mix up and they ended up sending the people to the wrong address. We checked afterwards and it turned out they had the right address on file, but made a mistake when sending them out.

8 years ago

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Larry Sommerville Brownsburg, IN

I had to use it once when I had pneumonia. I woke up at night and could hardly move, so I had to use it. They were really good and the device worked fine.

8 years ago

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Joseph Lepak Jr Syracuse, NY

I got it because I was alone. I thought I needed to have something in case of emergency, so I got this. I know I can press the button and somebody will come and help me.

8 years ago

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Bruce Noblitt Coffeyville, KS

The price was the main reason I got it. I can't describe how great it has been to have it. I'm glad to have it, I know that it's there for when I need it.

8 years ago

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P.A. Foresthill, CA

I have not had to use it yet and I hope I don't have to. It is just there for me if I need it. I haven't had any problems with them and their price isn't too high.

8 years ago

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James Sloan Rossville, GA

I bought it for my elderly parents. The device is easy to use and very efficient. So far, customer service has able to answer any questions adequately.

8 years ago

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Jean Larson Marshalltown, IA

My wife is the one that took care of getting it for someone in her family. I think the choice came down to ease of access and price. The device itself seems to be easy to use.

8 years ago

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Portia Johnson Owatonna, MN

The distance that it covered was what convinced me of getting it. I haven't had to use it, but they were there for me when I accidentally hit the button.

8 years ago

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David Gilliam Bourbon, MO

There was a time when we had to use it and they were just excellent. They were very prompt and sent someone out very quickly. They were very professional too.

8 years ago

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Anonymous Mentor, OH

Thankfully I haven't had to use it in an emergency situation, but I have had to test it. The response was quick and everyone was very nice and professional.

8 years ago

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Cobra

The basic device, which I used, was of limited use. Does not work outside the home and you can't speak into it and get a reply. Meanwhile, the most expensive system, in which you can do those things, is said to be heavy and clunky.

8 years ago

Reply from Medical Guardian

Thank you for the feedback. We are always looking for ways to better meet the needs of our customers. We will take your feedback into account as we explore new product options. If you are interested in a conversation about our current product offerings, we may have a product that better suits your needs. If you are interested in speaking further, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address or phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Mar. 30th, 2018