Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Leila Northwood, IA

I am really glad I have it, I feel very secure. It is very easy to wear around my neck. I test it and they are polite and customer support were very efficient and polite.

7 years ago

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Verified Customer

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Mary Suwanee, GA

I like it because I can talk right into my button, which I carry around my neck all day and charge at night, and I don't have to go to another room to answer the call.

7 years ago

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Verified Customer

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Bruce Sorensen

The customer service is great. Luckily we have never had to use it, so I can not rate the emergency services. I took one star off for delivery. It took 10 days to teceive the equipment. Also the watch alarm is bulky.

7 years ago

Reply from Medical Guardian

Bruce, we hope you never need to use our services! We thank you for the additional feedback and are happy that you are satisfied overall. Have a lovely day!

Apr. 16th, 2019

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Verified Customer

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Hope Converse, TX

Although I have not had a need to use it for emergency purposes, I am glad that I had a choice to make a primary family member as first responder before EMS showed up.

7 years ago

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Verified Customer

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Paula Lady Lake, FL

Need more consistent communication between what sales people say and actual response. Was told I would receive a call before 911 was called but 911 was already on the way. I was glad and like 911 to go immediately.

7 years ago

Reply from Medical Guardian

Paula, we apologize for the confusion. Customers do have the option of setting up their accounts so emergency contacts are reached out to prior to contacting 911. By default everything is set-up the other way around, so 911 is contacted and then emergency contacts. It sounds like your account set up to your liking, but if that is not the case, please reply directly to this message and we will call about updating your account settings. Please reply with the full name of the device user, their name and address if you wish to make changes. Any information shared in your response will not be posted publically. Thanks for the feedback!

Apr. 17th, 2019

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Verified Customer

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Julie Nielsen Stevens Point, WI

The first test we did was fine, the 2nd test connected as a different person and different address. We have only had this system not even 3 months yet and already the necklace button doesn't work. Thankfully we got the wrist band too and that still works! Couldn't get through to customer service about being connected to the wrong person, but did leave a message and was called back the next day and it was fixed. However, the necklace button still doesn't work when we re-tested.

7 years ago

Reply from Medical Guardian

Julie, we thank you for reaching out. We're sorry that you experienced some technical difficulties with both the wrist band and with regards to account information. We're happy the account issue was resolved but want to make sure that the wrist band functions as it should. We will be in touch shortly to help resolve this issue for you. Have a great day!

Apr. 17th, 2019

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Verified Customer

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Anonymous Powers, MI

I was very pleased with customer service when I bought the device. Both of my watch straps have broken already. Everyone at Medical Guardian is kind and not pushy.

7 years ago

Reply from Medical Guardian

Thank you for the review. If you still need help with the watch straps, please reply directly to this message with your full name, address and phone number and we will be in touch. Any information shared in your response will not be posted publically. Have a lovely day!

Apr. 17th, 2019

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Verified Customer

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Linda Fort Wayne, IN

Customer service always responds quickly to my calls. I don't like things around my neck or wrist, so this bothers me. Customer service is polite and kind.

7 years ago

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Verified Customer

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John Little Rock, AR

When I called in the order, Medical Guardian was very thorough. The watch is great because it can be used and it's something that's with my father all the time.

7 years ago

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Verified Customer

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Virginia Mount Orab, OH

The device gets in my way all the time. There was only one time when I had to open the door and called Medical Guardian and then someone asked if I needed any help.

7 years ago

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Verified Customer

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Mary Lou Pecos, NM

Every time I've called, they answered right away and they answered all my questions to my satisfaction. The system is convenient. I'm very happy with Medical Guardian.

7 years ago

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Verified Customer

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Ronald G Lake Preston, SD

I've tested it several times and within a short period of time, I've gotten a response and the person at the other end of the phone was very professional about the situation.

7 years ago

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Verified Customer

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Flora

I like that it is waterproof and that it has the GPS system already built into it. I also like that they can conference call family members and the EMT at the same time.

7 years ago

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Verified Customer

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George

I feel like Medical Guardian is not as quick as they claim. The guy who sold it to me said about 20 seconds for a response time and it was well over a minute before the call was answered.

7 years ago

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Verified Customer

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Anonymous

Testing the device is easy, it goes smoothly. They're always available to answer my questions. The only thing that might be better is the necklace that the pin is worn on.

7 years ago

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Verified Customer

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Pamela

We didn't get the cover for it, they were going to send me one but haven't yet. They always treat me really nice when I push the button and ask me if I'm alright.

7 years ago

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Verified Customer

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Charlene

I tried to test my buttons and I couldn't get them to work. So, I called them for assistance and they helped me get it taken care of and were friendly about it.

7 years ago

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Verified Customer

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Eileen

I've had nothing but problems since I ordered it in January. I just spoke to a person a couple of hours ago and I am very disgusted with the service. I was not told the proper things and never told about insurance or if something happened how much would it cost. I've had four or five phone calls and I'm very very disgusted. The device broke the other day. It's just a little piece of plastic and the thing just broke. I've been waited for two months to get a paper bill in the mail and it was going to cost two extra dollars a month and I said no problem and then the bill came and it was three dollars more a month. We were going to replace it with a necklace and it was supposed ot be here Thursday and they needed a payment right away so I gave them my debit card and I told them they ought to destroy that number and they said they would and they called me today and they still have my debit card number on file.

7 years ago

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Verified Customer

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Anonymous Kingman, AZ

I like that you can wear it in the shower and I've got it on all the time night and day and I like that I've got GPS so whenever I leave home I can take it with me.

7 years ago

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Verified Customer

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William Owings Mills, MD

Each time the button was pushed they answered in a timely manner. The unit itself didn't come with an actual carrying case and sometimes I'm afraid to lose it.

7 years ago

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Verified Customer

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Linda Santa Barbara, CA

When I push the call button, it takes a little bit longer. A quick response would be a good idea. I tested it yesterday and the delay time was so long. Unbelievable for them to pick it up and find out if anything was wrong.

7 years ago

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Verified Customer

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Barbara C

It's easy to use and the quality of the strap on the watch doesn't work very good all the time. I like the quality of the device, I just don't like the watch strap.

7 years ago

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Verified Customer

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Jean Huntington, WV

In the middle of the night I had to push the help button and the response was immediate. It lets me know if it needs charging because I would sometimes forget.

7 years ago

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Verified Customer

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Martin

Sometimes it's a little difficult to get on and push it through the little strap so it stays in place. My experience is very new but so far I'm very satisfied.

7 years ago

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Verified Customer

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Sallie C Sioux Falls, SD

They've been very professional and explained the device to me. I like wearing the necklace but sometimes it bothers me so I go to wearing the bracelet.

7 years ago

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Verified Customer

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Brenda Finlay

No volume control, battery runs down too often, not waterproof. My mother is the one who TRIES to use the watch. She has dementia and she is very hard of hearing. We have to try and help her remember to charge the watch every other day. When we did the practice runs on the device, she could not even hear the people on the other end. I'm just praying she never has to use the watch. I doubt very seriously if she could understand anything they tell her to do.

7 years ago

Reply from Medical Guardian

Brenda, thank you for your feedback. We're sorry that your mother's experience with her Medical Guardian device has not met your expectations. We offer a variety of products to meet the needs of our customers. We may have another device that better meets the needs of your mother. If you are interested in discussing additional device options with our team, please reply directly to this message with the following information: your mother's name, address and telephone number. If you would like us to speak directly to you, please include your number as well. Any information included in your response will not be posted publically. Thank you for reaching out. Have a great day!

Mar. 26th, 2019

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Verified Customer

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Katherine

Everybody answers calls promptly, and keeps me informed on my account. Every time I have called, they have been very informative. The device is easy to use and unobtrusive.

7 years ago

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Verified Customer

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Mike Moore

It was difficult to set up. My neighbor has a competitive product and it was much more simple to set up. Also you have limited west coast hours on the weekend. Finally, we have not yet needed to use the service so it's difficult to make a fair evaluation

7 years ago

Reply from Medical Guardian

Mike, thank you for your feedback. We're happy to hear that you have NOT needed to make use of our services yet, but hope that they provide you with some additional peace of mind as you go throughout your day. We definitely would love to hear more about what made your setup process difficult compared to your neighbor's. Please feel free to reply directly to this message with any additional details you are willing to share that you feel may be helpful. We appreciate any feedback you can provide. Thanks for reaching out. Have a great day!

Mar. 14th, 2019

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Verified Customer

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Anonymous

Customer service is very attentive and willing to be patient with those who are hard of hearing. They are very timely in notifying 911 if there is a notification.

7 years ago

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Verified Customer

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Madeline

Customer service is very knowledgeable on the product. The service is easy to understand, and it works perfectly. The price is average but I can afford it.

7 years ago

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Verified Customer

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Karen Adams, WI

We haven't had any problems with setting up the device. I think the price is a little expensive, but its what we need. The device is convenient and helpful.

7 years ago

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Verified Customer

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Ruby Noggle

The advertisements on TV makes it look reputable. I tested it twice to make sure it was working properly, and they were prompt in answering the phone.

7 years ago

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Verified Customer

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Linda J Utter

We're having a little bit of a problem when testing it, it can take up to almost a full minute before anybody calls back. Other than that, they have always been helpful in setting it up and everyone is courteous.

7 years ago

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Verified Customer

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Gary Rice

There is a button that I can carry with me and I don't have to be plugging it in. They are quick to respond, I pushed a button and about 30 seconds later I was connected with a live person.

7 years ago

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Verified Customer

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Joeann Taylor

They're friendly and have treated me so nice. They call automatically and ask for your name and everything. They're really on the ball and answer quick.

7 years ago

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Verified Customer

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Arlene St John

I have a lot of confidence in speaking with the people, when I push the button someone comes on immediately. It is comfortable to wear around the house.

7 years ago

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Verified Customer

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Judy Hurst

I was told to test it once a month and I get immediate help when I do. I have to change the bracelet between my arms because I find it a little uncomfortable at times.

7 years ago

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Virginia Kramer Mohrsville, PA

I like having it in my home, it's comfortable. The one that you put around your neck is rather bulky, I would like to have something slimmer but other than that it's fine.

7 years ago

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Verified Customer

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Charlotte Jensen Muscatine, IA

When I did the call to test the device, the lady I spoke to was very kind and helpful. It's simple and I'm glad I am able to take it with me whenever I go outside or away.

7 years ago

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Verified Customer

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Hazel Mccarthy High Ridge, MO

It can be a little hard for my mother to push the button, she requires both hands to push it. Customer support was very helpful when we set the device up.

7 years ago

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Anonymous Houston, TX

It only takes a few minutes for EMS to get there. I thought they would answer after one ring, but it took 3 rings when I called. The bracelet device is not too bulky and the light tells you if it is working or not.

7 years ago

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Verified Customer

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Patricia Diebel Muskegon, MI

I use the watch type device and it worked great when I tested it. It is easy to use and I really like the way it looks. They answer as soon as I call.

7 years ago

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Verified Customer

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Kathleen Anderson, IN

As long as I am in my apartment, the service will work. If I leave my apartment, then I will lose service. Everyone at Medical Guardian is polite and respectful.

7 years ago

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Rejeanna Foster

The Medical Guardian reps are friendly people who know what they are doing. I like the fact I can put it on my wrist. The mechanical box the electronic box is very user friendly.

7 years ago

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Marilyn Plainview, NY

I like the convenience of it following you no matter where you are, even if you are not in your house. I have had one small glitch, my alarm will go off each day and they haven't been able to figure out what it is.

7 years ago

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Martha Mineola, TX

I got so many phone calls and the lady I talked to was so pleasant. It is very durable, I love that I can wear it in the shower. It makes me feel more secure.

7 years ago

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Donald Bowling Green, KY

I have had nothing but positive experiences with the people that I have worked with. When I test it, they are on the line and want to know what is wrong.

7 years ago

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Anonymous Sebastian, FL

I had a very poor experience when I started out with them because they over charged me and it took a couple of weeks to get that straightened up. Also, I don't like the cord that come it comes with, it looks terrible around my neck.

7 years ago

Reply from Medical Guardian

Thank you for the review. We're happy we were able to resolve that billing issue for you. With regards to the cord that came with your wearable button, feel free to change it out for something that better suits your needs. Please do not hesitate to reply directly to this message if you have any other questions or concerns. Have a great day!

Feb. 22nd, 2019

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Poorah Frisco, TX

The support is good. They called me and made sure everything was okay. So far they have been good. there wasn't much difference between there price and most other companies.

7 years ago

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R.A Riverside, CA

Cost was the most important thing and I decided that this would be much more favorable to my financial situation. Although, I have tried to get them to send me the security system for my house and I've asked 2 or 3 times and it never comes.

7 years ago

Reply from Medical Guardian

Thank you for the review. We're sorry that there appears to have been some confusion surrounding your order. We definitely would like to resolve this situation for you if it has not already been taken care of. So we can better research what occurred here, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

Feb. 15th, 2019