Name: Candid
Rating: 4.8

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Adrienne Weidert New York, NY

Today was my initial consultation and Dan was very thorough and answered all my questions. I went to the UES location.

5 years ago

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Heather Laing ,

Shayla F was an amazing customer service representative! She was polite, friendly and informative!

5 years ago

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Heidi Bloodgood Eugene, OR

So far so good! I appreciate how quickly everyone responds to any of my inquiries.

5 years ago

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marissa day ,

Came to UES location. Very, clean, polite and professional. Very happy with experience.

5 years ago

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Hayley Blankenbaker Harrisonburg, VA

Very good customer service. Very well at listening. And will get you the best deal!

5 years ago

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Tyrell Vasquez The Bronx, NY

Great experience at the upper east side with Dan today very informative and helpful!

5 years ago

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Rachel Coulter Seattle, WA

No complaint, all my questions were answered. Friendly, down to earth customer service.

5 years ago

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juan moreno ,

Like how you guys follow up with everything instead of just sending out the aligners with no help

5 years ago

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Shavonna Columbia Falls, MT

Sarah M. was very nice and helpful. She made setting up my payment super easy. Thank you!

5 years ago

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Ciera Scottsdale, AZ

Very informative and professional! I left feeling confident with moving forward.

5 years ago

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Claire Haines ,

Great customer service and follow up. Very reasonable price. Stoked to get started!

5 years ago

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Byron Scott Rockville, MD

Great experience at the Rockville location. Lee answered all my questions and I signed up. 👍

5 years ago Edited September 14, 2021

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Mika's So Random Hyattsville, MD

5 years ago Edited June 1, 2022

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Marla Kossup Montclair, NJ

Fantastic level of service! Quick responses and smile-worthy results! Amazing experience!

5 years ago

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Robert Atlanta, GA

I enjoy the aspect of not having to go to my dentist every few weeks to check in and get new retainers.

5 years ago

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Amina Maizat Chelsea, MA

The call was very helpful, Kris walked me through everything and answered any questions I had.

5 years ago

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Kindra Kansas City, MO

I love all of it, my dentist is very quick to respond, I love the at home scans as well!

5 years ago

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Loa'a K. D. Pine Scottsdale, AZ

Solid process so far! Shilp was clear and concise. TO THE POINT! Appreciate you brotha 🤙🏾

5 years ago

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Groovin J Hyde Park, MA

I am happy with my results. Customer service is top notch Very affordable way to fix your smile.

5 years ago

Reply from Candid

Thanks for your feedback! We really appreciate it.

Jan. 11th, 2021

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Sergio Jackson, MO

Kris over the phone was professional and very helpful made the process easy and smooth

5 years ago

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Reva Hollingsworth Portland, OR

Easy to use and friendly staff. Process was super easy and can't wait to have a better smile!

5 years ago

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Jade Pantle Littleton, CO

Patrick was awesome and super helpful! He made the process extremely easy to get started.

5 years ago

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Faith Carver Española, NM

Very helpful and quick to respond. Looking forward to receiving my 3D models plan

5 years ago

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Tevi Lawson Riverdale, GA

Shayla F was very professional and patient! Can’t wait to receive the products and start using them!

5 years ago

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Johnathan Phoummavong Snellville, GA

Customer service was excellent. All questions were answered and I am satisfied with my order!

5 years ago

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Patricia Gonsalves Sacramento, CA

Prompt shipping, interactive experience with the process, great customer service!

5 years ago

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Stephani San Dimas, CA

Emma was so super helpful, she deserves the coffee the lunch and the gift card! Lol

5 years ago

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Julie Hayes Johnstown, PA

Josh M's was great to deal with. He answered my Many of questions efficiently. Thank u Josh

5 years ago

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Scott Schlichter Warren, MI

Honestly, exceptional. Jared, their coordinator, is a personable asset to their team.

5 years ago

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Mikaella Ahn Los Angeles, CA

I love Emanuel. He is great! Very patient with me and I had A LOT OF questions!! 💕💕💕

5 years ago

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Riley Laguna Beach, CA

Josh M went above and beyond to answer my questions and help me strategize my journey

5 years ago Edited September 14, 2021

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Andrew , UT

Quick and professional service, and you get a cool toothbrush at your scan appointment.

5 years ago

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Matt C Stratford, CT

Candid unfortunately didn’t work for me, however they did all they could to deliver an easy treatment process and exceptional customer service.

6 years ago

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Constance New York, NY

Great company! Straightened my teeth in just 6 months, and love the free whitening.

6 years ago

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Ann Bertram Portland, OR

My teeth were not straight after my treatment plan was supposed to be completed. I’ve been contacting them for over 5 months now to try and fix it but they haven’t done anything.

7 years ago

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jannica klingborg CA

Super friendly helpful staff , keome was amazing and super helpful! Looking forward to see the end results:)

4 years ago

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Eric Hollaway TX

Sam was fantastic! Thorough, knowledgeable and polite. Everything you'd hope to receive in customer service

5 years ago

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Verified Customer

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Travis Burns San Diego, CA

It was alright. But my results were not as they said it would be.

6 years ago

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Verified Customer

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Nicey

Started off on a bad note due to their staff mistskes

6 years ago

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Verified Customer

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Amy

Terrible customer service. Takes forever to receive the product. And barely works.

6 years ago

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Lisa Hill

Timely and professional. Quickly answered all my questions.

4 years ago

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alexis jones

Very friendly, fast and easy process. Very straight forward. Highly recommend

4 years ago

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Lindsay Hecker Dorchester, MA

Very kind and knowledgeable staff! Brittney in particular was so welcoming and friendly :)

4 years ago

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Angela Chicago, IL

It was great. They explained everything without pushing the sale.

4 years ago

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Aric Brandon

Shayla walked me through every step of the process and was a pleasure to converse with.

4 years ago

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Lauren G. Houston, TX

Zou was very polite and very helpful to answer all of my questions!

4 years ago

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Joanne Griffin Townsend, DE

So far very professional and courteous. Too soon to really review my entire experience

4 years ago

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Michelle Meesh Taylor Los Angeles, CA

Amazing!! Super easy and clean and nice! Paola was super friendly and patient!

4 years ago

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Shea Harms Los Angeles, CA

Staff was friendly and helpful. Equipment used was up to date and efficient.

4 years ago

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Bien Flamas Long Beach, CA

It was a nice experience:) they helped to understand really good the process

5 years ago