Name: Candid
Rating: 4.8

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Jens J Kingston, NY

Don’t have my aligners yet, but easy process so far. Friendly staff — Liv has been great.

5 years ago

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David Perry Los Angeles, CA

It was very easy to get financing and my local Candid Location was only 4 blocks away.

5 years ago

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Suzanne DeRusha New York, NY

Mollie was very pleasant and thorough in explaining the process and answering all of my questions.

5 years ago

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N J Atlanta, GA

The service was excellent. I enjoyed working with Kiara and team. True professionals.

5 years ago

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paulette rodriguez Houston, TX

I love that I don't have to go to an office. The fact that everything is done remotely is premium.

5 years ago

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Katie Huckriede Royal Oak, MI

I really like the convenience of having everything online. And its very affordable!

5 years ago

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Missy H. Richland, NY

I had a great experience with Candid! The help I received was attentive and focused

5 years ago

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Kushyup Shah Brooklyn, NY

Had a fantastic experience at the studio. The staff is efficient and extremely helpful.

5 years ago

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Yan Nogueira Queens, NY

Professional staff, very knowledgeable good customer service excellent experience.

5 years ago

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Emma Varteresian White Plains, NY

It was very nice and they informed me about everything and the whole process was very enjoyable.

5 years ago

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Aaron Chinn Washington, DC

Visited the Rockville location and Leem was extremely pleasant, knowledgeable and helpful

5 years ago

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Tawnya Jacksonville, FL

Just a bit over a month in, and I can see a difference. So glad I decided to try Candid!

5 years ago

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Zach Baltimore, MD

Been good when i have talked with folks, but don't like the canned updates from the doc. Should be able to send a direct message.

5 years ago

Reply from Candid

Hi Zach. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

May. 20th, 2021

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Brendan O'Toole Rosedale, MD

It was great! The DC location was extremely helpful! Lee was very professional and informative.

5 years ago

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Benvs24 Concord, CA

Great experience, studio was neat, and the whole team was very profesional, especially Hope.

5 years ago

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Mishay Rockville, MD

The process was really nice. Everything was quick and efficient. Rockville, MD location

5 years ago

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Abby Rose McLean, VA

Candid is fantastic! They are willing to always work with you to get you to your goal.

5 years ago

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Drew Rizzo Columbus, OH

Great customer service, but lacking in communication/transparency. Molly better get her payment.

5 years ago

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Alessandro Sidore Baltimore, MD

Straight forward service, ease. Feedback from orthodontist seems too pre-arranged

5 years ago

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Angel Rich Hyattsville, MD

Fantastic. It was extremely convenient and eye opening. Looking forward to the results.

5 years ago

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James bilias The Bronx, NY

Came to upper east side n Bri helped me. Thought she was great n explained everything very well

5 years ago

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Jennifer Lynn Karr Jasper, GA

Candid has been such an amazing journey! I absolutely love my smile now thanks to them!

5 years ago

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Mary East Orange, NJ

i love it so much and ms.patrick was so nice and patient with i wish it was less money though

5 years ago

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Kute Klawz Kensington, MD

I love the customer service! I felt comfortable asking questions! Very polite staff!!

5 years ago

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Mahek Kewlani New York, NY

Great experience, super professional and high end service received from Bri ❤️

5 years ago Edited September 14, 2021

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Kristy Napolitano Clifton, NJ

Came to the Brooklyn Location! Very clean! Saleem was very nice and a great help! Thank you!

5 years ago

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Nou Yang IA

Emma was very patient and very great at helping guide me through the process for first timer.

5 years ago

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Inês Oliveira Idaho Falls, ID

Everything has been working great with the aligners and service provided by Candid. I'm looking forward to see major changes in my teeth.

5 years ago

Reply from Candid

Thanks for your feedback, Inês!

Apr. 26th, 2021

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Obi Concord, CA

They all made me feel very comfortable, making sure I knew what to expect every step of the way!

5 years ago

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James Nieves New York, NY

Brook was absolutely wonderful. Walked me through everything with exceptional detail.

5 years ago

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Amber Smoot Maumee, OH

Corey was very thorough and kind, and easy to understand. Great first impression with Candid.

5 years ago

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Luke Fish Buffalo, NY

Very professional, extremely patient and make the entire experience easy for the customer

5 years ago

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Hoiping Ngo New York, NY

Next day appointment. Molly was exceptionally well informed and guided me through the process.

5 years ago

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Elisa Raley Itasca, IL

I haven’t started my kit yet but the staff has been super helpful and nice! Can’t wait to start!

5 years ago

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Ashley Shaver Ellicott City, MD

Lee was wonderful - I was so pleased with the level of care and professionalism!

5 years ago

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Chyna Chenault New York, NY

Very easy process, reasonable prices and payment options, excellent customer service!

5 years ago

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Maria Angeles Gontaruk Concord, CA

Appreciate the fantastic customer service on-site. Helpful, clear, and efficient.

5 years ago

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Michael Judd Fargo, ND

Still early on with my treatment, but am seeing wonderful results so far! Couldn't be happier!!

5 years ago

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Abhishek V Los Angeles, CA

Excellent. Zack, luke, and morgan were fantastic and made this process an incredible experience!

5 years ago

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Valerie Gacek Chelsea, MA

There’s a location close to me! I visited the Rockville, MD canter and was taken well care of.

5 years ago

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bombshell Legs Sacramento, CA

Jordan was amazing, friendly, and very helpful. Very happy with my experience at candid.

5 years ago

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William Huang Concord, CA

Perfect experience. Jordan walked me through the whole process. It was easy and interesting

5 years ago

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Morgs Baltimore, MD

Everyone at the DC office was extremely professional, polite, and nice to talk with.

5 years ago

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DEAUNT MOORE Atlanta, GA

Kait was awesome, she made me feel like family. Very professional and courteous.

5 years ago

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Diamond New York, NY

I liked it. There was such great professionalism. All my questions were answered.

5 years ago

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michelle lee Fairfax, VA

Went to the fairfax location and the whole process went quickly, easily, and painlessly.

5 years ago

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John Narvaez Washington, DC

The scenery was very relaxing and the staff was friendly. I went to the DC metro location.

5 years ago

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Timothy Whitman Riva, MD

The staff was knowledgeable, friendly, and courteous. I was comfortable with the COVID precautions.

5 years ago

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Lucia Espinoza San Francisco, CA

Very good explanation, no questions after Isabell’s presentation. Made me feel confident

5 years ago

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James VanHofwegen Chicago, IL

Corey was great, explained everything perfectly, knew what he was doing, and was thorough.

5 years ago