Name: Candid
Rating: 4.8

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Michael Bouchard Cambridge, MA

Melanie was fantastic!! Professional and explained everything in detail!

5 years ago

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Heita Ueshima Hayward, CA

Staffs were friendly and well trained to go through the process

5 years ago

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Killa harsh New York, NY

I helped by Justin at the upper east side, very friendly and nice staff.

5 years ago

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Eron Maeweather Atlanta, GA

Customer service was great & your staff was very knowledgeable.

5 years ago

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Zach Franks Minneapolis, MN

Knowledgeable, nice and professional. Explained everything thoroughly.

5 years ago

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Kendallh Kensington, MD

I came to the DC location and they were very helpful and informative

5 years ago

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Fabian Ramirez Los Angeles, CA

Analisa needs a raise. The in studio treatment was very professional!

5 years ago

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Rachel Smith Winchester, VA

I’ve had to have my aligners redone, a process that took almost 2 months. Then I’m only on my second set and they are already not fitting right. I’m stuck on this step.

5 years ago

Reply from Candid

Hi Rachel. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

May. 5th, 2021

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TiffaniR Waukesha, WI

Josh was super awesome and offered to answer any questions I may have had.

5 years ago

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Nigerian Goldd New York, NY

Loved the whole experience! Very informative!!! Would recommend always!

5 years ago

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Maria Gabriela Noval New York, NY

I went to candid upper east side.It was great! Everyone super kind.

5 years ago

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Tiana England Queens, NY

Justin was such a pleasure ! Had a great experience with candid

5 years ago

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RJ New York, NY

Candid team is super responsive and straightforward! Couldn’t be happier!

5 years ago

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Jordan Morris Los Angeles, CA

Excellent service. Nathan took good care of me and was very thorough.

5 years ago

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Reece Martinez Redding, CA

Emma was so amazing she answered all my questions and was just so amazing!!!

5 years ago

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Fallon Barber Corinth, MS

Customer service is amazing! Process has been super easy so far!

5 years ago

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Susana Lopez New York, NY

Very professional staff that provided excellent customer service.

5 years ago

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Ryan Li Oakland, CA

Great. No other customer there. Safe. Sales people very helpful

5 years ago

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Charlotte Barrows Queens, NY

Friendly and professional. Thank you Ebony for your clear explanations!

5 years ago

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Marina Q Los Angeles, CA

It was great! They made me feel super comfortable and explained everything!

5 years ago

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Fkh San Jose, CA

Great. Efficient and friendly employees. Technology was very cool to see too

5 years ago

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Eli Ken Fort Worth, TX

The whole process is easy. I’m so excited to receive my plan.

5 years ago

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Czarene Del Rosario San Francisco, CA

Everything went smoothly. Candid team are very accommodating.

5 years ago

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Deborah Alexander Atlanta, GA

I love the process and the progress! Try them you will not be disappointed!

5 years ago

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Vijay Fairfax, VA

Excellent support and professional Images taken. Process well explained .

5 years ago

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Ladarius Scott Atlanta, GA

Its was very good experience that broke everything down for me

5 years ago

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ShanaLynn Toccoa, GA

Affordable and simple process! Looking forward to seeing the results!

5 years ago

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Luke Keating Chicago, IL

Excellent service from Hope. She explained the process from start to finish.

5 years ago

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Wendy at DSOURCE Chicago, IL

They do payment plans, ship fast, and got bomb ass customer service!

5 years ago

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KK San Jose, CA

Easy, straight forward, accessible, friendly, and professional

5 years ago

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Mary Grason Rockville, MD

Excellent treatment - professionalism, courtesy, efficiency & cleanliness

5 years ago

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Dan Myers Ellicott City, MD

Everything was smooth and efficient. Great care with COVID protocol.

5 years ago

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Matthew Berkowitz New York, NY

Great service at the studio! Everyone was super friendly and helpfuk!

5 years ago

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Linda Southgate, MI

Overall pleased with Candid. Bottom aligners have never fit correctly over my back left molar.

5 years ago

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JJohnson Northbrook, IL

Corey was very helpful and help understand more about the information

5 years ago

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Michelle Woodbridge, VA

Easy process, very well executed particularly with the pandemic

5 years ago

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Paula Valderrama Los Angeles, CA

It was very helpful, professional and the personal was very charming

5 years ago

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July Abou CA

I was great, I found a professional team and I feel excited to work with Candid

5 years ago

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Yulissa Quiñones New York, NY

It was great. I love the customer services and how everything looks inside.😊

5 years ago

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Kevin Cronin Mohawk, NY

Great product. The steps make the treatment bearable in the long run.

5 years ago

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Dougal Grimes Queens, NY

Ebony was excellent . Super helpful and informative and made me feel at east !

5 years ago

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Mary jo Smith Washington, DC

The rep was amazing. Great bed side manners and knowledgeable.

5 years ago

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Fabo Baltimore, MD

I had a very good experience Saleem was very knowledgeable and professional

5 years ago

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Lightcheese Larry The Bronx, NY

Everything is great, I cant wait to get started!! Therin did a great job!

5 years ago

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Fany Favela Los Angeles, CA

It was awesome! Tiffany made me feel so comfortable, she was a pro.

5 years ago

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Ben Hall Chico, CA

It has been very easy to use and the service has been wonderful.

5 years ago

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Karla Muñoz Hawthorne, CA

I like the remote process and accessibility I have to monitor my own progress.

5 years ago

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Yin Sau Man Azusa, CA

Good customer service, it’s good we can contact with text messages.

5 years ago

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Tracy Montgomery Fairfax, VA

Fairfax location and Melanie was amazing! Easy and simple! Great experience!

5 years ago

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Ellie Centreville, VA

Very friendly and informative staff! Really enjoyed my experience

5 years ago